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Reviews of Country Inn & Suites by Radisson, San Antonio Medical Center, TX

3 out of 5
Country Inn & Suites by Radisson, San Antonio Medical Center, TX
8318 I-10 West, San Antonio, TX

Reviews

7.0

Good

Rating 10 - Excellent. 447 out of 1389 reviews" "
Rating 8 - Good. 333 out of 1389 reviews" "
Rating 6 - Okay. 217 out of 1389 reviews" "
Rating 4 - Poor. 165 out of 1389 reviews" "
Rating 2 - Terrible. 227 out of 1389 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Nora

Business traveller, Travelled with group
Disliked: Amenities
Average ..
Stayed 2 nights in Apr 2024

2/10 Terrible

lucia daniela romo

Stayed 1 night in Apr 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities
The place has a nice breakfast they need to change towels they are old
Stayed 1 night in Apr 2024

6/10 Okay

Emilia Jaylene

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Pictures can be deceiving, lots of poor lighting in the room. Overall at best it’s an alright hotel.
Stayed 3 nights in Apr 2024
Response from David Tomak, General Manager on 29 Apr 2024
Thank you for your feedback.

6/10 Okay

Nelda

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Location was good. Linens were stained.
Stayed 1 night in Apr 2024
Response from David Tomak, General Manager on 24 Apr 2024
We are sorry for the recent experience. We hope to see you again in the future.

8/10 Good

Itzel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The first room smelled like humid carpet. But we requested to change rooms with no issues. The staff was friendly and attended our needs
Stayed 1 night in Apr 2024
Response from David Tomak, General Manager on 24 Apr 2024
We are glad that we were able to help you, we are sorry for the experience you had at our property.

2/10 Terrible

Liliana, Edinburg

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from David Tomak, General Manager on 24 Apr 2024
We are sorry to review that we did not meet your expectations. We hope to an opportunity to serve you again in the future.

6/10 Okay

Elaine

Liked: Cleanliness, amenities
My car was broken into while I stayed at this property. Rear drivers window was smashed in. Property didn't real help me. I had to contact the police, even thouth they had security cameras. Very frustrating.
Stayed 2 nights in Apr 2024
Response from David Tomak, General Manager on 17 Apr 2024
We are sorry for your experience at our hotel. Please note that the staff can only call the local authorities for you when guest experience any issues that have to do with the guest personal property.

6/10 Okay

Lisa

Disliked: Cleanliness, property conditions & facilities
Bedding wasn't clean, and the receptionist was annoyed to have to do her job during check-in. Other than that, the good breakfast and the room had a cool design with a massive shower.
Stayed 1 night in Apr 2024
Response from David Tomak, General Manager on 17 Apr 2024
We are sorry to read about your recent experience. Please note that we will discuss with our housekeeping staff.

10/10 Excellent

Svetlana

Liked: Cleanliness, property conditions & facilities
Nice room, friendly staff
Stayed 1 night in Apr 2024
Response from David Tomak, General Manager on 17 Apr 2024
Thank you for rating the Country Inn and Suites by Radisson San Antonio Medical Center 5/5. We look forward any future visits.

4/10 Poor

Minor, Doral

Travelled with family and small children
Disliked: Property conditions & facilities
I had been 4 nights and 3 days without internet. Property conditions poor
Stayed 4 nights in Mar 2024
Response from David Tomak, General Manager on 17 Apr 2024
We are sorry to read about the internet outage. We worked diligently to recover the internet from our provider.

4/10 Poor

JO ANN

Travelled with family
The beds were very small, the bathroom was small and the carpet in the hallway was damaged and no working ice machine on our floor.
Stayed 1 night in Apr 2024
Response from David Tomak, General Manager on 17 Apr 2024
We are sorry to read about the deficiencies you experienced during your stay. We hope to have a second opportunity in the future.

6/10 Okay

Edna

Travelled with group
The shower door in my room did not close properly and we were afraid to forcefully close it. The bathroom door did not close properly either. No hot water in the morning @9 am
Stayed 2 nights in Apr 2024
Response from David Tomak, General Manager on 17 Apr 2024
We are sorry for the inconvenience you experienced. We hope to have a second opportunity in the future.

6/10 Okay

NILO

Stayed 1 night in Apr 2024
Response from David Tomak, General Manager on 17 Apr 2024
Thank you for your feedback.

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from David Tomak, General Manager on 2 Apr 2024
Thank you for your feedback.

10/10 Excellent

Harold, Cartago

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente opción,realmente muy satisfecho con la elección de este hotel,con todo gusto repetiría
Stayed 2 nights in Mar 2024
Response from David Tomak, General Manager on 2 Apr 2024
Gracias! Favor de visita en el futuro.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall nice experience
Stayed 1 night in Mar 2024
Response from David Tomak, General Manager on 2 Apr 2024
Thank you for your positive feedback. We look forward to accommodating you in the future.

6/10 Okay

Shana

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from David Tomak, General Manager on 2 Apr 2024
Thank you for rating! We look forward to accommodating you in the future.

4/10 Poor

NANA

Disliked: Cleanliness, amenities, property conditions & facilities
A lot of wear and tear. Pictures aren’t accurate.
Stayed 3 nights in Mar 2024
Response from David Tomak, General Manager on 2 Apr 2024
Sorry to see a review where your expectations were not met.

4/10 Poor

Jeffrey

Business traveller
Disliked: Property conditions & facilities
It was a mediocre experience and hotel. The most disturbing issue is the beds were to short. I'm only 6' tall and my feet were hanging off the end of the bed.
Stayed 3 nights in Mar 2024
Response from David Tomak, General Manager on 26 Mar 2024
We are sorry to read about your dissatisfaction. Please note that the description of the rooms notes that beds are full size.

4/10 Poor

EDUARDO

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
For the Hotel to be Radisson I expected a nicer hotel. it was not very clean and old. Felt like I was staying at Motel 6. The headboard was torn, the toilet paper holder was broken, the shower was nice, carpet was very dirty in the room and so were the hotel floors.Pool also looked dirty.
Stayed 1 night in Mar 2024
Response from David Tomak, General Manager on 26 Mar 2024
Please accept our apologies for not meeting your expectations. We hope to have a seconf oppurtunity in the future.

8/10 Good

Caitlyn

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from David Tomak, General Manager on 26 Mar 2024
Thank you for rating us 4/5! We look forward to any future travel.

4/10 Poor

Antonio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is an old hotel that needs a refreshing.
Stayed 1 night in Mar 2024
Response from David Tomak, General Manager on 26 Mar 2024
Thank you for your feedback, we will share with our management and ownership.

10/10 Excellent

Juan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love staying at this hotel breakfast sure had been updated
Stayed 2 nights in Mar 2024
Response from David Tomak, General Manager on 26 Mar 2024
Thank you for your feedback regarding your stay. We are happy to hear that you enjoyed your stay and our hot breakfast.

2/10 Terrible

Tevin

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from David Tomak, General Manager on 26 Mar 2024
Thank you for your feedback.

2/10 Terrible

Pablo

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from David Tomak, General Manager on 26 Mar 2024
Thank you for your feedback.

2/10 Terrible

Antonio

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from David Tomak, General Manager on 26 Mar 2024
Thank you for your feedback.

2/10 Terrible

James

Stayed 11 nights in Feb 2024
Response from David Tomak, General Manager on 26 Mar 2024
Thank you for your feedback.

2/10 Terrible

karen

RUDE ASF STAFF, i get there tired after a long flight and the guy at front desk tell me that there’s only one reservation for me and that it’s cancelled and instead of trying to fix the problem or better explain and help me out he says “no there’s no reservation you’re not staying here” and when i say wait that can’t be i have my booking with me, he says “if you’re going to be argumentative you can leave” and the proceeds to tell me that there hotel is just no longer go to serve me after only 5 minutes of the conversation where he wouldn’t let me talk and verbally assaulted me
Response from David Tomak, General Manager on 26 Mar 2024
Karen-We are sorry to read about your experience. We hope to have a future opportunity.

2/10 Terrible

Michelle

I will never stay at this hotel again. The manager has horrible customer service. He doesn’t know how to speak to two customers in a professional manner he was vulgar and profane . He raised his voice to me after I reported two things that were stolen rather than resolving the issue with his staff he kicked me out of the hotel for accusing his staff of stealing. spent three weeks at this hotel spent over $1000 for this type of treatment. I will never recommend this hotel to anybody especially veterans.
Stayed 3 nights in Feb 2024
Response from David Tomak, General Manager on 26 Mar 2024
Michelle-Thank you for your feedback. We actually know what happen when speaking to you.

2/10 Terrible

Michelle

Liked: Cleanliness, property conditions & facilities
The property is well-maintained and they have a wonderful breakfast buffet. However, I had two issues with the staff and the manager is horrible. Not a very kind individual. My cell phone stand was taken, and my food was taken their claiming that their staff would never steal my uncle delivered food to me at the front desk he left it for my room number when I got back to the hotel after a prior engagement I picked I went to the front desk to pick up my food and they had no idea what I was talking about. They said my uncle never delivered food. My uncle had a receipt for the food he even described but he was wearing a red T-shirt and the bag of food he had the receipt for the bag of food. It was times out 330 he dropped off the food at 3:45 And 4 o’clock he said he gave it to a gentleman at the front desk and disclosed my room number and he left. The manager said that he was the one at the front desk and another coworker and they never received any deliveries between that time 345 and 4 o’clock because the manager said that he left at 5 o’clock and no one delivered any food I contacted my uncle to confirm my uncle said yes I was there. I delivered your food. It’s a second time that my uncle has delivered food to me and the same room because I’ve been at this hotel for several weeks, I’m recovering from Covid and I was in the hospital. The manager argued with me. We were hot tempered. He kicked me out of the hotel, told me never to come back. Horrible customer service!!!
Stayed 3 nights in Feb 2024
Response from David Tomak, General Manager on 26 Mar 2024
Michelle-Thank you for your second review.

4/10 Poor

Nicholas

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived , it was very dirty , trash down both hallways. In the room we had stains on the carpet , tears in the headboard , sheetrock missing in bathroom , none of the outlets worked , TV worked but was messed up on all the way down the left side.
Stayed 3 nights in Feb 2024
Response from David Tomak, General Manager on 26 Mar 2024
We are sorry to read about your experience at our hotel.

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great night with my boyfriend, room was clean and I was able to check in early. Highly recommend
Stayed 1 night in Feb 2024
Response from David Tomak, General Manager on 26 Mar 2024
Thank you for your feedback.

8/10 Good

Mario

Liked: Cleanliness, amenities, property conditions & facilities
Really clean and excellent breakfast
Stayed 1 night in Feb 2024
Response from David Tomak, General Manager on 26 Mar 2024
Thak you for rating our hotel 4/5. We look forward to any future trips.

10/10 Excellent

H. A.

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
close to medical facility. easy access.
Stayed 1 night in Jan 2024

10/10 Excellent

Sanjuanita

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from David Tomak, General Manager on 26 Mar 2024
Thank you for your feedback. We look forward to any future visits.

2/10 Terrible

Ana

Disliked: Cleanliness, property conditions & facilities
There were cockroaches on the bed. Will never stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Brenda

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

jeremy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Diana

Travelled with family
Disliked: Cleanliness, room comfort
Carpet dirty with stains all over looked dirty towels were so hard when you dried with them beds were hard not comfortable at all
Stayed 2 nights in Jan 2024

8/10 Good

Eden

Business traveller
Liked: Amenities, property conditions & facilities
I only stayed for one night, for some reason the room I stayed in was having some weird noises like an AC fan wouldn’t cut off. But other than that it was pretty good property decent price decent selection for the breakfast.
Stayed 1 night in Jan 2024

4/10 Poor

Robert

No hot water in the morning. Had to give a $100 cash deposit for the room but they would not provide a receipt. Got the deposit back at checkout.
Stayed 1 night in Dec 2023

4/10 Poor

Robin T

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
room had poor maintenance as carpets were stained in several places. Window curtains were torn and did not close completely. Front staff at night were on phone to family and unresponsive to quests. I have cleaner water coming out of my septic system than was available for making tea in the morning. Had room reserved for two nights but only stayed one as we had no desire to remain in such an establishment. Never again.
Stayed 1 night in Dec 2023

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here! Upon arrival we were greeted by a very unhappy front counter worker. Later on in the night he almost got in a fight with a customer. The lobby has lamps and couches with stains on them. In the lobby! They aren’t trying to hide the dirty mess. Rooms are also dirty and stained filled. AC leaks water on the carpets and it smells like mildew. On top of all of this! Several cars were broken into and my car was left with damage. The owner said it happens all the time yet did not disclose this upon arrival. Spend the extra money and stay somewhere else.

4/10 Poor

Juanita Jane, Mukilteo

Disliked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Ivan, BROWNSVILLE

Liked: Cleanliness, amenities
good customer service
Stayed 1 night in Dec 2023

6/10 Okay

Pedro

Travelled with family
Disliked: Amenities
Side exit does not allow you back in. Lobby smelled disgusting. Breakfast was decent but if you don't go early enough, there are no clean tables.
Stayed 1 night in Dec 2023

6/10 Okay

Tomas

Stayed 1 night in Dec 2023

8/10 Good

Ronald

Stayed 1 night in Dec 2023