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Reviews of Mercure Salvador Pituba

3.5 out of 5
Mercure Salvador Pituba
Av. Professor Magalhaes Neto, s/n, Salvador, BA

Reviews

8.2

Very good

Rating 10 - Excellent. 138 out of 319 reviews" "
Rating 8 - Good. 118 out of 319 reviews" "
Rating 6 - Okay. 31 out of 319 reviews" "
Rating 4 - Poor. 18 out of 319 reviews" "
Rating 2 - Terrible. 14 out of 319 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, family like hotel in Pituba and Aquarius complex. Nice breakfast and very easy access to transportation.
Stayed 2 nights in Mar 2024
Response from Equipe Mercure Salvador Pituba on 9 Apr 2024
O hotel Mercure Salvador Pituba agradece sua avaliação.

6/10 Okay

Jefferson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a task to pay for room charges with cash. Front receptionist should have access to some type of monies to assit with transactions and guests
Stayed 3 nights in Mar 2023
Response from Equipe Mercure Salvador Pituba on 3 Apr 2023
Sr Jefferson, bom dia.Aos finais de semana podem ocorrer algumas complicações para troca de dinheiro, uma vez que nosso setor financeiro não funciona para nos auxiliar. Mas pontuaremos para que possamos melhorar este ponto.O Mercure Salvador Pituba agradece sua hospedagem.

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Aug 2021

2/10 Terrible

Dexter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I left after the first day. They did not change our linens, the carpet inside and outside the room was dirty.The bulbs needed changing . My wife and I checked out and found another hotel.i have using hotel .com for some years but this experience made me pause
Stayed 3 nights in Aug 2020

10/10 Excellent

Gabriel, Montevideo, Uruguay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, very convenient location, and nice staff. The extra amenities are OK but basic, and the breakfast is very very good. They are my default location when I have business visits at the area of Salvador Shopping.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok hotel
Ok hotel not more nice staff
Stayed 3 nights in Mar 2019
Response from Tânia Carvalho on 17 Apr 2019
Prezado Hóspede, Agradecemos que tenha nos contado sobre sua estada no Mercure Salvador Pituba. Esperamos recebê lo em sua próxima hospedagem em Salvador. Atenciosamente Tânia Carvalho Gerente Geral

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Carla Cabrera Coordenadora de Recepção on 6 Oct 2018
Prezado, Agradecemos os seus comentários no seguimento da sua estada no Mercure Salvador Pituba Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not worth the price
It was to expansive! I rented a room with a queen size bed and I got a room with to connected single beds! That doesn't makes a queen size bed in my opinion! The water pressure in the shower was pretty low! The beach next to the hotel is awful! There is a stinky river!
Response from Ornelas on 23 Aug 2016
Dear Guest, Thank you for your dedicated time to write us about your stay at Mercure Salvador Pituba. We regret that the provision of service has not been up to your expectations, please accept our sincere apologies. Mercure hotels always want to provide the best quality of service, so your feedback is important to us. We assure you that the necessary measures to improve the quality of the services mentioned in that will be taken. Again, we appreciate your comments and hope to regain your confidence in a next stay. Please, accept our best regards Tatiane Ornelas Front Desk Manager

10/10 Excellent

Stephen, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, awesome reception staff
We had a fantastic stay, and received fantastic service. Daniel was especially hospitable! I wanted to watch a movie in my room with my laptop, and forgot to bring an HDMI cable, and I called to reception on the slight off chance that they had one. They didn't have one lying around, but Daniel went to his car and retrieved his personal one just for us to use!! I was blown away by the gesture. I've been in the hospitality industry for 10 years, and it's gestures like that which create repeat business for me. Thanks again Daniel! You are the man!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very decent hotel, somewhat inflexible service
This is a comfortable and straight forward hotel, suitable for business and shorter stays. It has 24/7 taxis on patrol in front of the door, and that is nice because the area doesn't offer much, so you need transport. The hotel service is up and down. Sometimes it's friendly and attentive, sometimes not so much. Messages don't seem to go through. If you call the reception and say you found opened bottles of water in your minibar with tap water in them, nothing will be done, no new water will arrive. If you ask for the restaurant to not fry your salmon to carbon, or to not use salt, you can be pretty sure it will be carbonized and salted just the same. When you have a special request it can't usually be accomodated. If they don't have pudding type A but do have pudding type B, they can't sell me pudding B because "it's not on the room service menu" (what kind of business idea is this?). Food is pricey and portions are too small for a grown man, you need two. As I stayed here for various weeks this was a rather annoying. The room has a good work chair and good bed. If there are people next door you can hear everything. The neighbor's aircon is sitting on your balcony that you pay a premium to get, together with your own. Noise is deafening 24/7 (I used a noise cancelling headset when working). The pool is good. The gym is a joke, try the gym Well nearby.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good location, safe and helpful staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel,
Friendly staff, safe location, good food.

8/10 Good

Gabriela, Joao Pessoa

Liked: Cleanliness, staff & service, property conditions & facilities
Mercury Pituba
New building, moderns rooms. Good hotel, price, cleanliness, place, everything is good.

10/10 Excellent

Camilo, Toronto, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World Class Hotel
I loved to stay at this hotel. Brilliant service and facilities and staff, but food in expensive.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Ok for Business
Ok Clean hotel for a business stay Nothing to write home about but clean and efficient.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Hotel
Everything is brand new. Great hotel for the money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mauro, Panama

Liked: Cleanliness, property conditions & facilities
Caesar Park Salvador
I asked for a extended late check out and they charged me more than I paid for one night thru Hoteles.com.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable and friendly service.

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from Equipe Mercure Salvador Pituba on 6 Mar 2024
Mercure Salvador Pituba agradeçe sua hospedagem.

4/10 Poor

Joao

Disliked: Cleanliness, property conditions & facilities, room comfort
Decepção
Não gostei do hotel , não gostei do quarto , não gostei da garagem , não gostei da comida ! A noite até um alarme de incêndio tocou por mal contato … cama com 2 travesseiros , 1 lençol , banheiro sem toalha de piso para sair do Box ! Desastre , não recomendo ! Gran mercure ali perto muuuuuuito melhor
Stayed 1 night in Feb 2024
Response from Equipe Mercure Salvador Pituba on 6 Mar 2024
Mercure Salvador Pituba agradeçe sua hospedagem.

10/10 Excellent

Maristela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel. Nada q desabone. Muito próximo ao Hospital da Bahia.
Stayed 1 night in Jan 2024
Response from Equipe Mercure Salvador Pituba on 6 Mar 2024
Mercure Salvador Pituba agradeçe sua hospedagem.

8/10 Good

BRUNA

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bonzinho
Falta manutenção nas instalações
Stayed 1 night in Jan 2024
Response from Equipe Mercure Salvador Pituba on 6 Mar 2024
Mercure Salvador Pituba agradeçe sua hospedagem.

2/10 Terrible

Italo

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Falta gerência
Hotel com bom potencial mas bem desorganizado na questão de gestão.
Stayed 2 nights in Jan 2024
Response from Equipe Mercure Salvador Pituba on 6 Mar 2024
Mercure Salvador Pituba agradeçe sua hospedagem.

10/10 Excellent

DENGA T S D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

BELMIRO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Os rejuntes do WC merecia uma atenção melhor são brancos sujo com bolor
Stayed 1 night in Dec 2023

10/10 Excellent

BELMIRO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Não recomendável
Hotel em condições muito precárias. Sala de ginástica em estado deplorável. Restaurante caro e com atendimento fraco.
Stayed 3 nights in Dec 2023

6/10 Okay

Hugo Valter L

Business traveller
Liked: Staff & service
Stayed 4 nights in Nov 2023

4/10 Poor

Lucas

Business traveller, Travelled with group
Disliked: Staff & service, amenities
Hotel precisa de reforma, camas novas, lençóis, limpeza dos filtros dos ar condicionado… Academia está terrível
Stayed 6 nights in Nov 2023

4/10 Poor

Renata

Business traveller
Disliked: Staff & service, property conditions & facilities
Péssimo , sem secador de cabelo , sem reposição
Atendimento ruim , móveis velhos No quarto nao tinha secador de cabelo Me arrumaram um e depois retiraram do quarto Fiquei esperando 1:30 para providenciar outro secador de cabelo . Pedi uma cerveja Heineken , falarem que acabou no hotel . Outro dia pedi red bull sem açúcar , disseram que acabou também ! Achei péssimo o serviço Me decepcionei com a rede Mercure
Stayed 5 nights in Nov 2023
Response from Equipe Mercure Salvador Pituba on 22 Nov 2023
Olá, boa tarde.Agradecemos as pontuações e iremos verificar internamente as ocorrências.Desde já nos desculpamos por não atingir as expectativas durante a sua estadia conosco.

2/10 Terrible

Dioneles

Stayed 3 nights in Nov 2023
Response from Equipe Mercure Salvador Pituba on 22 Nov 2023
Mercure Salvador Agradece sua avaliação.

10/10 Excellent

Fernando

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Equipe Mercure Salvador Pituba on 22 Nov 2023
Mercure Salvador Pituba Agradece sua Avaliação

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Equipe Mercure Salvador Pituba on 22 Nov 2023
Mercure Salvador Pituba Agradece sua Avaliação

4/10 Poor

Dioneles

Stayed 2 nights in Nov 2023
Response from Equipe Mercure Salvador Pituba on 22 Nov 2023
Mercure Salvador Pituba Agradece sua Avaliação

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Equipe Mercure Salvador Pituba on 27 Oct 2023
Mercure Salvador Pituba Agradece.

8/10 Good

MERCIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa localização
Stayed 1 night in Sep 2023
Response from Equipe Mercure Salvador Pituba on 3 Oct 2023
O Mercure Salvador Pituba Agradece.

10/10 Excellent

Andréa Soares

Stayed 3 nights in Sep 2023
Response from Equipe Mercure Salvador Pituba on 28 Sept 2023
Mercure Salvador Pituba agradece a sua hospedagem.

6/10 Okay

Marcos

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Equipe Mercure Salvador Pituba on 25 Sept 2023
Hotel Mercure Salvador Pituba, agradece sua avaliação.

6/10 Okay

Joseani

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Limpeza do quarto e banheiro muito ruins.
Stayed 4 nights in Sep 2023

10/10 Excellent

joelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadia
Excelente estadia vivenciada no Mercure Hotel. Alta qualidade no atendimente e conforto das instalações e perfeita localização na pituba. Super indico.
Stayed 1 night in Sep 2023
Response from Equipe Mercure Salvador Pituba on 18 Sept 2023
O Mercure Salvador Pituba agradece sua hospedagem.

8/10 Good

Antonica

Travelled with family
Liked: Staff & service, room comfort
Stayed 15 nights in Aug 2023
Response from Equipe Mercure Salvador Pituba on 18 Sept 2023
O Mercure Salvador Pituba agradece sua hospedagem.

10/10 Excellent

Thiago José

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Equipe Mercure Salvador Pituba on 28 Jul 2023
Equipe Mercure Salvador Pituba agradece a hospedagem.

6/10 Okay

Ronaldo

Business traveller
Liked: Cleanliness, staff & service, room comfort
Razoável. O quarto não tinha tapete no banheiro e nem toalha de rosto.
Stayed 1 night in Jul 2023
Response from Equipe Mercure Salvador Pituba on 28 Jul 2023
Equipe Mercure Salvador Pituba agradece a hospedagem.

10/10 Excellent

Paulo

Stayed 1 night in Jun 2023
Response from Equipe Mercure Salvador Pituba on 16 Jun 2023
O Mercure Salvador Pituba agradece sua avaliação.

6/10 Okay

Maycon

Stayed 3 nights in May 2023
Response from Equipe Mercure Salvador Pituba on 31 May 2023
O Mercure Salvador Pituba Agradece sua avaliação.

8/10 Good

Rubens R C

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Muito Boa
A estadia foi muito boa. Sem nada a comentar. Os funcionários foram extremamente atenciosos.
Stayed 1 night in Apr 2023
Response from Equipe Mercure Salvador Pituba on 5 May 2023
Mercure Salvador Pituba, agradece sua hospedagem.

6/10 Okay

SAYONARA

Business traveller
Disliked: Room comfort
Stayed 2 nights in Apr 2023
Response from Equipe Mercure Salvador Pituba on 17 Apr 2023
O Mercure Salvador Pituba agradece sua estada.

6/10 Okay

Osias

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Equipe Mercure Salvador Pituba on 3 Apr 2023
O Mercure Salvador Pituba agradece sua hospedagem.