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Reviews of Holiday Inn Express & Suites Salinas, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Salinas, an IHG Hotel
195 Kern St, Salinas, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1000 reviews" "
Rating 8 - Good. 269 out of 1000 reviews" "
Rating 6 - Okay. 95 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chih Liang

Business traveller
Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

MINSEON

Liked: Cleanliness, staff & service, property conditions & facilities
We satisfied our stay
Stayed 1 night in Mar 2024

10/10 Excellent

Denice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean. Easy check in. Perfect for a quick one night stay.
Stayed 1 night in Apr 2024

10/10 Excellent

joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice clean and the service was great. It was a little pricey for a weekday night. The neighborhood is not the greatest. Over all a good experience and I will definitely stay again.
Stayed 1 night in Apr 2024

4/10 Poor

Luis

Travelled with family and small children
Liked: Amenities
Very load
Stayed 2 nights in Apr 2024

10/10 Excellent

Liz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good but the shower pressure was not to my liking.
Stayed 2 nights in Apr 2024

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet area
Stayed 2 nights in Apr 2024
Response from Lupita S on 16 Apr 2024
Thank you !

10/10 Excellent

Betty

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!!
Stayed 1 night in Apr 2024
Response from Lupita S on 16 Apr 2024
Thank you for the feedback.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and efficient.
Stayed 1 night in Apr 2024
Response from Lupita on 16 Apr 2024
Thank you for the feedback

10/10 Excellent

Alice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!!!
Stayed 1 night in Apr 2024
Response from Lupita S on 5 Apr 2024
Thank you for the feedback it is very important for us.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service
Hotel was nice. Area was sketchy- we saw hookers walking the street and had to explain to our children why they were wearing lingerie on the street.
Stayed 2 nights in Mar 2024
Response from Lupita S on 26 Mar 2024
I'm glad to hear that you found the hotel nice, but I'm sorry to hear about the discomforting experience in the area. It can be challenging to explain such things to children. If there's anything else you need or want to talk about, feel free to let us know.

10/10 Excellent

Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stayed was really good.
Stayed 1 night in Mar 2024
Response from Lupita S on 26 Mar 2024
We are glad to hear you enjoyed your stay at our hotel.

8/10 Good

VI

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean property. Very convenient off the highway. Would have preferred breakfast to open earlier than 6:30am, as we were heading out early to start our day.
Stayed 2 nights in Mar 2024
Response from Lupita S on 26 Mar 2024
It sounds like you found a comfortable place to stay! I'm sorry to hear about the inconvenience with the breakfast timing. We will look into this and address the matter with our manager.

10/10 Excellent

Motoko, Santa Clara

Liked: Cleanliness, staff & service, property conditions & facilities
I like breakfast & walking distance to in-N-Out.
Stayed 2 nights in Mar 2024
Response from Lupita S on 26 Mar 2024
Glad you found the location perfect spot walking distance to In-N-Out burger place.

10/10 Excellent

Aishwarya, West Bloomfield

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Lupita S on 19 Mar 2024
Thank you for the feedback.

10/10 Excellent

Bonifacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Lots of parking for motorcycle trailer.
Stayed 2 nights in Mar 2024
Response from Lupita S on 18 Mar 2024
Thank you for the feedback.

8/10 Good

MANUEL

Stayed 1 night in Mar 2024
Response from Lupita S on 5 Apr 2024
Thanks for the feedback

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper clean
Stayed 1 night in Mar 2024
Response from Lupita on 11 Mar 2024
Thank you for the feedback

10/10 Excellent

Kent

Stayed 1 night in Mar 2024
Response from Lupita S on 29 Mar 2024
Thank you!

10/10 Excellent

Sesilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lupita on 11 Mar 2024
Thank you for the rating.

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel & it’s service is great!
Stayed 2 nights in Jan 2024
Response from Lupita on 4 Mar 2024
Thank you for the feedback

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service!
Stayed 1 night in Feb 2024
Response from Lupita S on 4 Mar 2024
Thank you for the feedback.

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel & service.
Stayed 2 nights in Feb 2024
Response from Lupita S on 4 Mar 2024
Thank you for the feedback.

10/10 Excellent

belen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lupita S on 4 Mar 2024
Thank you !

10/10 Excellent

Arisbeth

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Very clean! And comfortable beds!
Stayed 1 night in Feb 2024
Response from Lupita S on 4 Mar 2024
Thank you!

6/10 Okay

Ulysses

Liked: Cleanliness, staff & service
The pool was out of commission
Stayed 1 night in Feb 2024
Response from Lupita S on 4 Mar 2024
Sorry for the inconvenience.

10/10 Excellent

Maribel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel, very clean and friendly staff
Stayed 3 nights in Feb 2024
Response from Lupita S on 4 Mar 2024
Thank you for the feedback.

6/10 Okay

BLANCA

Stayed 2 nights in Feb 2024
Response from Lupita S on 20 Mar 2024
Thank you for the feedback

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 2 nights in Feb 2024
Response from Lupita S on 4 Mar 2024
Muchas gracias.

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lupita S on 20 Feb 2024
Thank you for the feedback

10/10 Excellent

Luis

Liked: Cleanliness, amenities
Muy bien
Stayed 2 nights in Jan 2024
Response from Lupita S on 7 Feb 2024
Gracias

10/10 Excellent

Theo

Stayed 1 night in Jan 2024
Response from Lupita S on 29 Jan 2024
Thank you for the feedback

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Lupita S on 29 Jan 2024
Thank you, for the feedback. We appreciate it.

10/10 Excellent

Rosie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lupita S on 15 Jan 2024
Thank you for the feedback

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly refurbished. Clean and new. Sparse accessories in rooms with signs saying not to steal towels or soap. Our shower soap was empty. Refrigerator was loud. But all things we told front desk about so they can be taken care of for next guests.
Stayed 1 night in Jan 2024
Response from Lupita S on 15 Jan 2024
We would look into this and resolve the matter as soon as possible. Thank you for the feedback

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lupita S on 15 Jan 2024
Thank you for the feedback.

10/10 Excellent

Theo

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Lupita S on 15 Jan 2024
Thank you !

10/10 Excellent

Alejandra

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Amazing space and price.
Stayed 1 night in Dec 2023
Response from Lupita S on 15 Jan 2024
Thank you for the feedback

8/10 Good

Miguel

Stayed 1 night in Jan 2024
Response from Lupita S on 29 Jan 2024
Thank you

8/10 Good

Charles

Stayed 1 night in Jan 2024
Response from Lupita S on 15 Jan 2024
Thank you for the feedback

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lupita on 7 Feb 2024
Thank you !

6/10 Okay

Carlos

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lupita S on 3 Jan 2024
Thank you for your feedback

10/10 Excellent

Saul

Hotel is great! Clean, new, well maintained. Downtown is close so some stuff to there. I was here for a funeral so a little more somber for me.
Stayed 2 nights in Dec 2023
Response from Lupita S on 3 Jan 2024
Thank you for the fedback

10/10 Excellent

Jason

Stayed 2 nights in Dec 2023
Response from Lupita S on 3 Jan 2024
Thank you!

8/10 Good

Mehrdad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lupita S on 29 Dec 2023
Thank you for the feedback

10/10 Excellent

Pao

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team able to full filled a room with my request was a huge plus for me & thanks so much. Definitely will return in the future
Stayed 1 night in Dec 2023
Response from Lupita S on 29 Dec 2023
We are happy to hear that, thank you for the feedback

10/10 Excellent

Jesus

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Dec 2023
Response from Lupita S on 29 Dec 2023
Thanks

10/10 Excellent

Kathy, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
One of the nicest and most efficient check in clerks that we’ve experienced!
Stayed 1 night in Dec 2023
Response from Lupita S on 21 Dec 2023
Thank you for the feedback.

10/10 Excellent

Michelle, VISALIA

Stayed 1 night in Dec 2023
Response from Lupita S on 3 Jan 2024
Thank you for the feedback