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Reviews of Ofuro Cafe Utatane

2.5 out of 5
Ofuro Cafe Utatane
4-179-3 Onaricho, Kita-ku, Saitama, Saitama-ken

Reviews

7.6

Good

Rating 10 - Excellent. 73 out of 323 reviews" "
Rating 8 - Good. 148 out of 323 reviews" "
Rating 6 - Okay. 63 out of 323 reviews" "
Rating 4 - Poor. 21 out of 323 reviews" "
Rating 2 - Terrible. 18 out of 323 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique Spa-Hotel for the Adventurous Traveler
This is a very unique, spa-hotel with amazing things to discover! We had a great time! I will prefix this by saying that if you want a tradition hotel, this might not be for you. Our room was small but comfortable, the bed reminded me more of a ryokan than a western hotel with a small sink and toilet. The shower stations and onsen are where you can bathe, shave and dry your hair. This is a communal onsen. I did wish the towels were newer but overall it didn’t really bother me. We really enjoyed the morning breakfast special, it was 880 yen and very filling. There are many areas of the spa-hotel to explore, like the massage chair room, hammock space and fire place. There is also a children’s play room. You need to remove your shoes when you enter and lock them in a locker, one day we kept our key and one day they asked to keep the key behind the desk. There is also free coffee and tea. We would definitely stay here again and would like to spend more time at the hotel next time. We really were only there to sleep and eat breakfast but did explore it in the mornings because we were often up very early. Recommend for people who enjoy a funky and cool atmosphere!
Beds (I think room 318)
Hotel Room (I believe this was room 318)
Dining Area with Loft
Entry and Fireplace
Stayed 2 nights in Dec 2019

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent place
Amazing, highly recommended.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
First and last.
Horrible. First and last. Maybe its because I am gaijin and used to gaijin style hotels
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very fun hotel concept, with a great public bath and huge collection of books/games/mangas. Very convenient if you plan to visit the train museum (5 minutes by walk). The food in the cafe was also excellent
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like the style of the hotel with different types of hot spring. Very energetic .
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2018

10/10 Excellent

kok keong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Camille

Interesting experience
The place is a more of a spa with a hotel attached. I stayed on a week night, it was full of young couples lounging around in matching PJs. I was the only foreigner there. The staff speaks very little English, so I had to get by with my limited Japanese. Even though the hotel is right next to the tracks and a bit far from the station, the soundproofing is excellent. The café’s menu is Japanese only, but the food was really good. The baths were enjoyable. I beleieve they also offer massages and facials for an extra fee.
Stayed 1 night in Sep 2018

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded our expectations. Many amenities available and the onsen was a lot more than pictured. A very relaxing place! Would love to come back again.
Stayed 2 nights in Apr 2018

10/10 Excellent

former Pan. Am , montana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable Japanese Hotel
Tres bien Only problem was my teen-age "Princess teen-age grand daughter wanted a personal shower - not one downstairs with other women.
Stayed 3 nights in May 2017

8/10 Good

Saif

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

4/10 Poor

Cherie, Saitama

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Not that good place.. Maybe they should include any complimentary food with the price of the stay.. But the ofuro is really good,, i reall like it especially the estee bath...

2/10 Terrible

Anthony, Sydney

Disliked: Staff & service, property conditions & facilities
Paid for the night but I refused to use my booking
When I got to the hotel after an overnight flight they charged my credit card and then told me I could not check in until 6pm. Also I had to check out by 10am. Offers to pay additional fee for early check in were refused. Communication in English is a big problem at this hotel, almost impossible. Eventually they let me inspect an unoccupied room which was already cleaned and ready for the next occupant. The room was small but clean. When I saw that the bathroom consisted of a toilet and wash basin only, with no shower I refused to stay there even if the money I had paid was a total loss. I managed to find another hotel with a larger bedroom and full bathroom facilities

6/10 Okay

Verified traveller

Disliked: Room comfort
Hated public bathing only. Was great for rest but wouldnt stay again because of it.

8/10 Good

MARVIN, Kurihama Yokosuka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to relax!
The hotel was my first in Japan with a bathhouse. Upon entering, you are required to take off your shoes and store them in a locker by the lobby. Take the key to the locker and give it to the front desk in exchange for your room key upon checking in. You will also get issued a pajama type to sleep/wonder around and a bracelet with barcode on it. That bracelet will be used to charge any items you order (food, drinks, massage, etc). You have to pay any charges when you check out or if you leave the hotel to go wander around. If you don't speak Japanese, they will also give you some notes to read about the rules and how to enjoy your stay at the hotel. The restaurant food is amazing. I reserved the hotel that comes with breakfast and was not disappointed. I will definitely go back. It's a nice place to getaway when you want to stay away from the big city and rest your worries away.

4/10 Poor

chip, china

Disliked: Room comfort
come for sento use only
this hotel is not your comfort stay: check-in after 6:00PM and boot you out at 10PM next day. Better line up at 8:40 AM. we had a two day stay and survived by getting luggage looked after. this was not good at all and ruined plans. read the fine print on conditions and don't assume the average hotel usage for consecutive nights--they booted us out. this owner is navigating everything to his financial advantage. not good for travelors that want rest for even one night, never a place to stay for two nights..
the owner streamlines you to this at 9:20 AM

8/10 Good

John, Florida, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place if you give it a chance.
It is a nice hotel. I enjoyed my time there. At first I wasn't sure if I wanted to stay there. I noticed right away that there was no shower in my room, only a toilet and a sink. You have to take a shower or bathe in the public area. If you are shy, you may be uncomfortable with this idea. The nice thing about this but shower area is that there is a lot of hot water many areas to take advantage of. There are showers, a sauna, hot pool, Jacuzzi and a warm mineral spring (Qnsen). My wife hit the panic button and was ready to evacuate when she realized we didn't have our own shower. We were hot, tired and had no other place to go. We weren't allowed to check in until 6 PM but you can use the facilities in the meantime. We stayed for the night. The next day we realized we felt more relaxed and were getting used to the idea of the public bath. We extended our stay to five days. If you have tattoos, this is not a good place for you. Anyone with tattoos is forbidden to use the public areas, if I understand the literature. Brush up on your Japanese, or bring your Google translate. The staff speaks very little English. You will be out in the middle of small town. There is a shopping mall nearby, but not much else in walking distance. Plan to spend the time relaxing if you go there.

2/10 Terrible

Paul, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked Hotel Utatane for my business trip. I never saw my room. check in was 6:00pm and had to check out every day at 10:00am. I left af3er a few hours and stayed at another the Plaza hotel near Omiya

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place....but if you need a shower, heads up.
We booked here because we couldn't find anything closer to Omiya Station where we needed to be to visit family. We were not disappointed with our choice for the money. The place is very hip and the staff friendly, though not too strong with English. We really enjoyed the cafe for late night drinks and desserts. Only warning to foreigners.... There is no mention in the hotel information that rooms do not include a shower or ofuro bath. You must use the public ofuro for showering. Toilets and sinks are provided in each room. After some investigation, we did find shower stalls (open area) in the public bath area in addition to the traditional sit down bathing. So if you are shy...be warned. We did not have time to use the baths, but they were beautiful and the entire complex was quite pleasant.

10/10 Excellent

Marissa, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected in a good way!
This was a great hotel, with a modern atmosphere. The ofuro experience was great! Food was also nice. Only negative is that there were some spiderwebs in the toilet room, could have been cleaned a bit better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience to go to in Japan. Recommended hotel to stay if you are visiting this area of japan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpfull, pleasant staff. As an English only speaking guest, I had no problems as there was always some one that spoke English. The bath area was great.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth the money + good Japanese buffet breakfast
- very relaxing + great bath area

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael, tOCHIGI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing and warm
Nice and cozy stay. Staff were friendly and I enjoyed the free coffee/ Breakfast buffet was good! Will go back because it was so relaxing!

10/10 Excellent

Hajime

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Shiori

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
宿泊客とお風呂のみの受付を別にしてくれたら良いと思う。外出するたびにイチイチ不便を感じた スタッフは対応の良い人は１人だけで他の人は感じが良くなかったです。 部屋に冷蔵庫が欲しい。 お風呂は最高に気持ち良かったです

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
アメニティ
部屋は、アメニティが全くなく、歯ブラシ等最低限の物をフロントでもらう形だった。 化粧水、乳液、洗顔料がないので戸惑った。フロントでその旨説明があるとよい。有料で販売があったのかもしれないが、説明がないので分からなかった。サイトで説明を載せるのなら事前に分かるのでなおありがたい。 温泉にあるけど、朝風呂入らずに自室で洗顔だけというパターンもあるだろうから。
Stayed 1 night in Sep 2023

8/10 Good

??

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
近くに飲食店がない。
Stayed 1 night in Jul 2023

6/10 Okay

NOBUHIRO

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

KAWAI

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

gaku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022

8/10 Good

mieko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
女湯に行くのにエレベーターが欲しい。
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高な非日常！！
館内に入ると、今はハロウィンとフィンランド&サウナがメインの館内で素敵な照明や木の感じに癒されました。 大浴場も最高ですし、コーヒー飲み放題やマンガ読み放題で自由に夜更かし出来るのが究極の非日常でした。 電車も好きなので沢山の通過を見れて満足でした。
Stayed 1 night in Oct 2021

8/10 Good

Takashi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
寝室とお風呂が綺麗だった
Stayed 1 night in Oct 2021

8/10 Good

AKIO

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝風呂は老人のたまり場
掲載画像のイメージは女性客を意識したようなイメージ。今回友人男性2名で利用しました。 夜は普通にカップルも利用してましたが、深夜になるとお一人様の老人がちらほら。 お風呂は朝の5時からやってましたが、6時に行くと既に10人位いましたが、殆ど老人。完全に社交場になってます。 風呂からあがって無料のマッサージチェアルームを利用していると、部屋は静かなのですが、そこにも老人が耳が悪いのか大声でずっと談話。 施設のコンセプトとは真逆のお客様が占有しているイメージはちょっと残念でした。 近隣にコンビニはありますが、徒歩圏には居酒屋等はなし。駐車場が広いのは良かったです。
Stayed 1 night in Aug 2021
Response from y on 23 Sept 2021
ご利用いただきありがとうございます。 朝風呂は特に 地域のお客様に愛されている店舗です。

8/10 Good

tohru

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
マッサージチェアも使えて、漫画や雑誌も豊富
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お風呂と宿は良かったのですが、もう少し気遣いのあるお客が多いと良いなと思いました。
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1度泊まれば満足
部屋が狭く、廊下や隣の音が丸聞こえです。飲食物の部屋への持ち込みは可能だったのですが、テーブルがないのでベッドの上で食べるしかありませんでした。そして宿泊の値段が高い。 ゆっくり眠れるけど、高いお金払うくらいなら1階のフロアで雑魚寝でもいいかなぁって思います。 部屋は綺麗で清潔感あるので良かったです。
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
１日ゴロゴロするのにおすすめ！
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

KEIKO

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from おふろcafe utatane on 6 Sept 2020
ご利用いただき誠にありがとうございました。 季節によって施設の装飾やイベントが変化してまいりますので、違う季節にも是非遊びに来てください。 またのご来館を心よりお待ちしております。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from おふろcafe utatane on 26 Jul 2020
この度はご宿泊いただき誠にありがとうございました。 引き続きお客様に安全安心いただけるよう、衛生対策を行っていくとともに、より楽しい施設になるような取り組みを続けてまいります。 またのご来館を心よりお待ち申し上げております。

10/10 Excellent

Yasuhito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from おふろcafé utatane on 8 Apr 2020
この度はご宿泊いただきありがとうございました。 またのご来館を心よりお待ち申し上げております。

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
部屋の鍵を差し込まないと、電気がつかないため、二人で宿泊して一人が外出するときに不便でした。 お部屋にポットが欲しかったです。
Stayed 1 night in Feb 2020
Response from おふろcafé utatane on 10 Apr 2020
この度はご宿泊いただきありがとうございました。 また、貴重なご意見賜り誠にありがとうございます。 今後の設置を検討致します。 またのご来館を心よりお待ち申し上げております。

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても過ごしやすかったです。カフェの時間を過ぎてのチェックインだったのでコンビニでご飯を買ってたのですが電子レンジがなかったのが少し残念でした、、深夜でも軽食はロビーで買えるようでした！
Stayed 1 night in Jan 2020
Response from おふろcafe utatane on 7 Feb 2020
貴重なご意見いただきありがとうございます。 設備に関して、ご意見をもとに検討してまいります。