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Reviews of Brit Hotel Le Surcouf

3 out of 5
Brit Hotel Le Surcouf
17 Avenue Reverend Pere Umbricht, Saint-Malo, Ille-et-vilaine

Reviews

8.6

Excellent

Rating 10 - Excellent. 76 out of 179 reviews" "
Rating 8 - Good. 80 out of 179 reviews" "
Rating 6 - Okay. 20 out of 179 reviews" "
Rating 4 - Poor. 1 out of 179 reviews" "
Rating 2 - Terrible. 2 out of 179 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Barbara

Liked: Property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable as usual. Welcoming management and staff
Stayed 2 nights in Sep 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Tara

Liked: Cleanliness, property conditions & facilities, room comfort
Stopover
Free on street parking. Room was small, but I was traveling solo, so perfect for me. No fridge. Made booking last minute, staff was kind and emailed me check in directions as they thought I was going to be late. Used this as a stopover before ferry. I had rental car and was travelling with bicycle. Having bike was handy as things were a bit of a walk away. Great location for day rides. Beach was very close and great for a walk.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff on checkin, who spoke English well. Very nicely renovated room!
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed the friendliness and helpfulness of the staff. It was nice to be able to order a full or just a continental breakfast the rooms were very clean with places to unpack your belongings
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service
Room very small. Very clean though. Excellent service at reception and very helpful.
Stayed 1 night in Jun 2019

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value hotel in convenient location.
Nice friendly hotel. Very handy location for seafront, beaches and train station. Quite a long walk to intramuros bit of Saint Malo. Breakfast was very good, very clean dining room and helpful staff. Its on a busy road and has very little outside space. Excellent value.
Stayed 1 night in Sep 2018
Response from Manager on 17 Oct 2018
We are very please you visit our hotel, enjoy you like . Wish you the best. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop
One night stay before getting ferry back to UK. Good location with free street parking, walking distance to old town and restaurants and short distance from beach. Comfortable bed but the street noise was intrusive, especially with window open which was necessary as there was no air con. Reasonable price if booked early enough.
Stayed 1 night in Sep 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Emmanuel on 20 Jun 2018
Many thanks for your stay !!

8/10 Good

Megan, Guernsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a quick trip!
The room and the main hotel were very clean. The hotel was in a good location-about 5 minutes walk from a grocery store and in close proximity to a few restaurants and shops. The service was great- staff were friendly and helpful. They also spoke English so that was a plus. I only stayed one night with my family, but I would definitely book here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, although a bit far from the old city. After walking to and from the old city the first night, on subsequent occasions we drove closer and found free street parking which worked out well.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, highly recommended...
Excellent location, hotel nicely updated and appointed, very complete breakfast.

10/10 Excellent

MICHEL AMYOT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

cjones, france/florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly
I confirm other reviewers opinion that it is a friendly and pleasant hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merci beaucoup
Excellent hotel and position just 2min walk from the beach. Good restaurant and shops also close. Staff were friendly, helpful and reception was open to much later than advertised. Parking is on the street but this is a safe locale.

8/10 Good

Sue, Worcester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to use before catching ferry
We stayed at this hotel for our final night after a fortnight's touring in France before catching the ferry home. We had a very friendly welcome and the hotel was spotlessly clean. The hotel had no parking but we were able to park just across the street. Breakfasts were served from 6 a.m. - very useful if you have an early ferry to catch. The ferry terminal was only a 10 minute drive away.

8/10 Good

MME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Chrystèle

Liked: Cleanliness, staff & service, property conditions & facilities
Bonne localisation, personnel attentif
Stayed 4 nights in Oct 2023

8/10 Good

Aurore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Bien placé.
Bien placé, literie un peu juste ( matelas mou) sinon correct dans l’ensemble, personnel agréable.
Stayed 2 nights in Sep 2023

8/10 Good

Jacques

Travelled with group
Liked: Amenities
Rien de particulier à ajouter !! Merci!!
Stayed 3 nights in Sep 2023

8/10 Good

Geneviève

Stayed 2 nights in Sep 2023

8/10 Good

martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre propre mais peinture non terminée ou TRES mal faite. Pas de clim. Petit déjeuner moyen. Personnel très accueillant.
Stayed 2 nights in Sep 2023

10/10 Excellent

Denis

Stayed 2 nights in Sep 2023
Response from Emmanuel on 10 Sept 2023
Merci beaucoup

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour accueil sympathique belle chambre dommage pour le manque de parking mais des places non payante son trouvable pas très loin de l'hôtel
Stayed 2 nights in Aug 2023

6/10 Okay

Susanne

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

2/10 Terrible

Leopold

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Reine

Stayed 1 night in Jun 2023

8/10 Good

Marie des Neiges

Stayed 1 night in Mar 2023

4/10 Poor

franck

Disliked: Cleanliness, staff & service, property conditions & facilities
Hôtel decevant
Accueil expéditif on nous donne les clés un peu insipide ensuite on arrive dans une chambre qui sent mauvais ça sentait les égouts une chambre un peu vieillotte avec un plafond avec des plaques de polystyrène de la moquette qui sentait fort alors pour les gens qui sont allergiques il y avait de la poussière sur les meubles au-dessus du lit ensuite des tapisseries déchirés près de la fenêtre les peintures écailler ça faisait plutôt hôtel 2 étoiles le lit était confortable surprise dans la salle de bain derrière la colonne il restait des déchets des clients précédents avec de la poussière des mimis partout le fond des toilettes était pas nickel dans l'ensemble décevant surtout cette odeur d'égout il y a toujours des solutions au niveau des siphons penser à mettre du vinaigre blanc au moins dans les siphons pour éviter les odeurs on a fait plusieurs hôtels avec hôtel.com en 3 étoiles celui-là il vaut pas plus de 2 étoiles juste parce que la literie est bonne le petit déj aurait pu être bien si les la serveuse faisait attention à ce que rien ne manque au niveau des boissons chaudes mais le petit déj reste correct de plus dans la chambre il manquait au moins une bouteille d'eau non il faut aussi payer nos bouteilles d'eau alors que dans les autres hôtels que j'ai fait 3 étoiles on avait toujours au moins une petite bouteille d'eau qui nous attendait dans la chambre. Je pense que les conseillershotels.com devrait l'essayer avant de le mettre en ligne
Stayed 1 night in Mar 2023
Response from La réception on 7 Mar 2023
Bonjour ,Merci pour votre retour nous avons bien pris note. Concernant la bouteille d'eau, elle etait offerte auparavant, mais dorénavant la loi nous l'interdit, il nous est interdit d'offrir une prestation c'est pourquoi ce n'est plus le cas. Bonne continuation

6/10 Okay

laura-line

Stayed 1 night in Feb 2023

10/10 Excellent

jacques

Stayed 4 nights in Oct 2022

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molto molto bello, anche se davanti alla stazione
Stayed 1 night in Jul 2022

6/10 Okay

Patrice

Liked: Cleanliness
Hôtel quartier Paramé
Hôtel 3 étoiles situé à Paramé Les chambres sont petites et vieillottes Douche très petite Petit déjeuner très correct
Stayed 1 night in Jun 2022

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

abdel-faid

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Jun 2022

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

bruno

Stayed 1 night in May 2022

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessibilité , convivialité
L’accueil fut agréable, l’hôtelier est disponible pour les clients. Petit déjeuner parfait. Bus à proximité pour Intra-muros de Saint-Malo(à 150 m arrêt Courtoisville) et arrêt pour la gare (à 50 m arrêt Auberge de jeunesse)
Stayed 5 nights in Mar 2022

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil agréable, hôtel calme et propre
Bon accueil dans un hôtel agréable, calme, propre. Petit déjeuner copieux avec des produits locaux.
Stayed 1 night in Feb 2022

6/10 Okay

Yann

Disliked: Staff & service, property conditions & facilities, room comfort
Déçu du séjour, heureusement que pour une nuit.
Déçu de notre séjour 1er point, la personne à l'accueil ne semblait pas maitriser correctement la langue française. Donc impossible de payer le restant dû pour le séjour avec des chèques vacances... 2ème point, lors de notre arrivée dans la chambre nous nous sommes rendu compte que la chambre était toute petite. Il y a à peine 1m50 entre le pas de la porte et le lit. Il y a tout ce qu'il faut mais c'est vraiment tout petit. 3ème point, l'aspect général de la chambre laisse à désirer. Bien que propre, il est clair que les travaux et rafraichissments sont fait à la va-vite (joint silicone de salle de bain sales et mal faits, peinture qui a débordé sur les autres surfaces, pas de prise de chaque coté du lit, plinthes en moquettes négligées, ....) Malgré ça, l'ensemble de l'hotel et la chambre sont propres. Après 21h, l'accès par la porte de service surprend. Quant au petit déjeuner, rien à redire. Complet et bon.
Stayed 1 night in Sep 2021

6/10 Okay

ELISABETH LE

Stayed 1 night in Sep 2021

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

6/10 Okay

Patrick

Liked: Cleanliness
Stayed 2 nights in Jul 2021

8/10 Good

Franck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

6/10 Okay

Alain

Liked: Property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Véronique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sans hésitation !
Hôtel très bien situé près de la plage Hôtelier très accueillant et à l’écoute de ses clients Ambiance familiale Je recommande vivement Chambres confortables et environnement calme
Stayed 1 night in Apr 2021

10/10 Excellent

Horvais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021