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The room was nice and big. There was no lotion in the bathroom which I found surprising. Also, the pull out was not very comfortable, even though it is a pullout.
The staff was very friendly and helpful. The area was great - easy to walk to restaurants, Target, shopping. Our room had luke warm water - they tried to fix it, but it wasn't much better. Our friends also had luke warm water. They said because the hotel was busy there wasn't enough hot water. There was also a stain on our comforter, like soda spilled.
Kevin
Stayed 3 nights in Feb 2024
Response from shelly on 6 Feb 2024
I am sorry that was the reason they gave you for lack of hot water, that was incorrect. We had a pump malfunction and it needed repairs. I am sorry for your experience. We hope you return to see that was not normal. Thanks
The property was very nice. Staff was friendly and helpful. I recommend the on-site parking. It was convenient to walk to nearby restaurants.
Lori
Stayed 1 night in Jan 2024
Response from shelly on 9 Jan 2024
Thank you for your review!
6/10 Okay
Toshiko
Travelled with family
18 Dec 2023
Liked: Staff & service, amenities
Room smelled like smoke, elevators could have been cleaned more often especially when there was high traffic. Rooms aren’t insulated enough from noise in the hallway. This wasn’t the hotel’s fault, but we had noisy neighbors that were partying in their room that kept us up two nights in a row. Luckily they were pre partying and left to go hit the clubs/bar or something. But they were noisy, waking me up, when they came back 2-3am.
Toshiko
Stayed 2 nights in Dec 2023
Response from shelly on 16 Jan 2024
We are sorry to hear about your experience but always appreciate the feedback so we can improve.
Hôtel is conveniently located in downtown Sacramento. Walking distance to many interesting sites.
Was there for the CIM marathon. Very close to finish line. Definitely a plus!!
Breakfast buffet had a variety of foods and even opened early for marathon runners!
Negative point: no recycling.
cathy
Stayed 6 nights in Nov 2023
Response from shelly on 7 Dec 2023
We are glad you enjoyed your stay. Sacramento has a single-stream recycling program. The Sacramento Recycling and Transfer Station (SRT) is one of the leading recycling centers in Sacramento County and utilizes state-of-the-art machinery and sensors to separate recyclable materials that are delivered to the site through single-stream recycling collections.
10/10 Excellent
Mayra
6 Dec 2023
Mayra
Stayed 1 night in Dec 2023
Response from shelly on 14 Dec 2023
Thank you for taking the time to leave a review. I am glad we hit the mark! Hope to see you again soon.
10/10 Excellent
katie
Travelled with partner
4 Dec 2023
Liked: Amenities
Great room, staff were helpful, and appreciated that they had early breakfast for marathon runners!
katie
Stayed 3 nights in Dec 2023
Response from shelly on 7 Dec 2023
Glad to hear you enjoyed your stay.
4/10 Poor
Pablo
Business traveller
2 Dec 2023
Disliked: Cleanliness, amenities
The room had a full kitchen but lacked to provide hotel basics. Not included was lotion, soap, hand towels and they never once cleaned the room in 4 days.
Pablo
Stayed 3 nights in Nov 2023
Response from shelly on 7 Dec 2023
I do apologize for not explaining at check in that cleaning service for a short stay is upon request.
It was an easy process to check in and pay for $25 parking. We walked everywhere and never needed to get our car out of the parking garage as everything was very walkable downtown.
Thomas
Stayed 1 night in Nov 2023
Response from shelly on 6 Nov 2023
Thank you for your review, we are glad you enjoyed your stay.
Went to Sacramento for the Aftershock Music Festival (2023). My friend and I shared this studio room with the intent of using the kitchen and sight-seeing around the city, but alas the festival kept us busy! So the hotel was our place of respite - which was perfect. The room was big enough for two, clean, and the staff was friendly and accommodating. The hotel is in a GREAT location and reasonably priced based upon that. We would have preferred not to have had to pay for parking but otherwise so I would definitely stay here again.
Verified traveller
Stayed 3 nights in Oct 2023
Response from shelly on 17 Oct 2023
Thank you for your review. We are glad you enjoyed your stay.
Great location. Many restaurants around good walking area in the morning. Room was great with lots of room for several day stay. There was a shelf in the closet that didn’t allow the door to only slide open half way. So closet was only half useful. Otherwise we really liked it.
My company has booked kingsuitei stayed there for 5 days . the ac vent and bed is very long and middle there is a wall . You will not get any airflow near to the bed.
I was checked out a day early and they have not refunded my money back for the last day.
I will not suggest to my frds or family
Pavithra
Stayed 6 nights in Sep 2023
Response from shelly on 2 Oct 2023
I am very sorry to hear of your experience, please reach out to our accounting department so we can resolve any accounting issues immediately for you.
Hotel beds felt like they were from the 90s and haven’t been changed out ever. Extremely lumpy and uncomfortable. Air circulation had someone in the hotel smoking weed and was coming into our room. Lounge chairs by the pool were all broken. This hotel needs a serious upgrade. Really disappointed in this Marriott.
Kyle
Stayed 2 nights in Aug 2023
Response from shelly on 19 Sept 2023
I am very sorry to hear this. We replaced all of our mattresses last year when we renovated the hotel. We are in the process of replacing all of the pool furniture. We do thank you for sharing your experience. Please let us know in the future if you smell smoke, we will locate the person and ensure it stops as we are a non smoking hotel.