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Reviews of Residence Inn by Marriott Folsom Sacramento

3 out of 5
Residence Inn by Marriott Folsom Sacramento
2555 Iron Point Rd, Folsom, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 255 out of 414 reviews" "
Rating 8 - Good. 93 out of 414 reviews" "
Rating 6 - Okay. 36 out of 414 reviews" "
Rating 4 - Poor. 13 out of 414 reviews" "
Rating 2 - Terrible. 17 out of 414 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, walking distance to mini eateries
Stayed 1 night in Apr 2024

6/10 Okay

Sonja, redding

Travelled with partner
Liked: Staff & service
We chose to stay at this property for its location. However, the hotel seems to be in a bit of disrepair. The spa was non-operational, and the breakfast options were limited and few in quantity. The bathroom was quite dated with noticeable wear to the bathtub and visible mold around the faucet, our room had a musty cigarette odor even though the staff claimed it was a non-smoking room. The smell was so off-putting that I would not choose to stay here again, even though it was very convenient and close to shopping with good freeway access. The bed and pillows were very comfortable and the kitchen amenities were nice.
Stayed 2 nights in Apr 2024

4/10 Poor

Caren, Chico

Liked: Cleanliness
Disliked: Property conditions & facilities
The bed was awful. And the room was loud. A buzzing or humming and could hear everything in hallway. I was up all night because of this.
Stayed 1 night in Mar 2024

10/10 Excellent

Nallely, San Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great ! The staff is amazing. They’re is a grilling outdoor patio area. Pool, basketball. Lots of things to do.
Stayed 1 night in Mar 2024

8/10 Good

Joani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel A

Liked: Cleanliness, staff & service, property conditions & facilities
Place was awesome and affordable
Stayed 1 night in Mar 2024

6/10 Okay

Eileen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was great, really lovely. Nice hotel, lobby was nice and clean, hallways clean. Outside of building attractive. Unfortunately the power went out in the morning. Not your guys' fault obviously. I thought the desk staff could have been a little bit nicer. Breakfast was just okay. Pros: good coffee, nice selection of food and beverages. Cons: Juice dispensers out of order, waffle maker dirty, the kitchen ran out of sausages and bacon before I got to breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Crystal

It was great
Stayed 1 night in Mar 2024

8/10 Good

Linda

Disliked: Amenities
Almost everything was fine, I broke out in hives on my arms, but I believe it could had been from the body soap they supply.
Stayed 1 night in Feb 2024

8/10 Good

Elio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater was very loud but the bed was confortable and the room was clean.
Stayed 2 nights in Feb 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Cara Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My only complaint was the jacuzzi wasn’t working .. I was looking forward to that but other then that I had an amazing time and the staff was all great.
Stayed 1 night in Jan 2024

10/10 Excellent

Tina

Stayed 1 night in Jan 2024

10/10 Excellent

Tiffany

Stayed 1 night in Jan 2024

10/10 Excellent

Brett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Warning-$12 a night for parking at your own risk.
I was very disappointed to find they charge $12 a night to park overnight. The hotel is in a strip mall next to a Sam's Club, not an area where parking is a premium. It would be nice to know upfront that the "pet friendly " hotel charges a $100 pet fee. The pull out couch was the worse i have ever encountered. We put the matress on the floor which did not help, the springs in the matresshad lost all ability to provide comfort. The staff was friendly.
Stayed 5 nights in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Friendly. Affordable. Great cleaning service. Safe
Stayed 4 nights in Dec 2023

2/10 Terrible

Silvio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Stayed 3 nights in Nov 2023

4/10 Poor

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The room was nice but there was a naked man in the hallway. I notified the front desk. A couple of hours later the same man was walking around with a sheet wrapped around him
Stayed 1 night in Nov 2023

2/10 Terrible

Eduard

Stayed 1 night in Nov 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was excellent but our only disappointment was that they don’t provide amenities like body lotion. Their in shower body was was totally empty. Picture showed a walk in shower & we got a room with a tub shower combo. Otherwise, very comfortable stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. We really enjoyed our stay and highly recommend this hotel.
Stayed 8 nights in Oct 2023

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and the staff were great! Would definitely stay there again if in the area. The pool was closed or this would have been a perfect review.
Stayed 5 nights in Oct 2023

4/10 Poor

Chantel, edmonton

Travelled with partner
Disliked: Staff & service, amenities
My experience was average. Most staff were friendly aside from the manager who was very rude towards us and not helpful as we were getting over charged for things that were not on our invoice. she refused to look into what was being charged and kept insisting they were “pending incidentals” even though I had already paid for the incidentals and the room rate and applicable taxes. I confirmed with my bank that the charges already went through and when I questioned the manager she was disrespectful and offered to check us out without rectifying the situation. No one told us about the housekeeping being every other day, even when housekeeping was in our room all they did was make our bed. We had to ask for clean towels. And they disnt take out any garbage. Won’t be staying here again.
Stayed 5 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It is a very nice facility. The bathrooms leave something to be desired...No separate commode roon and only one basin.
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was sad even by hotel standards. It was difficult to use the in room information like the basic hotel information such as check out time or that the pool was closed. There are no carts for luggage and a guy was picking through the trash can by the entrance pretty regularly. But the room was clean and quiet and the property is well locatef
Stayed 2 nights in Sep 2023

10/10 Excellent

Ashly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this property for a little over two weeks. The room was great they had all the dishes and main utensils. They had full size shampoos, conditioners, and body wash in the showers. It also had a laundy facility which was convenient. The staff was wonderful and really took the time to greet you. The breakfast lady was amazing everything was great. She made sure to have pork free options, she always had fresh food being rotated in no matter how busy it got, and was always attentive to the guests and her area. I loved staying here and would definitely come back in the future.

10/10 Excellent

Brian

Stayed 2 nights in Sep 2023

2/10 Terrible

yoonsung

Liked: Cleanliness, staff & service, property conditions & facilities
It was late on the move, so I ended up spending the day without plans. I made a reservation late in the afternoon and stopped by. It was a good price of $96 before tax, perhaps because of the late discount. However, when I check in I was embarrassed by asking for 100 dollars for Dog Fee, which was not mentioned anywhere when I made a reservation, such as Expedia's Price detail or the hotel's website. I even felt unpleasant that I was deceived. If it had been informed in advance like other contents, I would not have felt this way, and if I knew the contents, I would not have booked here. And In fact I could't understand that I paid 12 dollars for self parking in the public mall, but when I looked closely later, it was guided. It was an unpleasant night in many ways. There was no problem with the people working or the facilities.
Stayed 1 night in Sep 2023

10/10 Excellent

hyo june

Stayed 14 nights in Sep 2023

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was as described. It was clean roomy and bed was very comfortable. A good breakfast offered every morning. Across the street was a big outlet mall. Highly recommend this hotel.
Stayed 5 nights in Sep 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, friendly and helpful staff. Great breakfast. Only problem was early in morning (around 4am) was some kind of alarm beeping going off that was making it a little hard to sleep. Itt went on for awhile. But other than that, enjoyed. Would still recommend to friends as the alarm was probably a fluke.
Stayed 1 night in Sep 2023

10/10 Excellent

Catherine, Chico

Liked: Cleanliness, property conditions & facilities
Great room and we loved the location.
Stayed 1 night in Sep 2023

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious & comfortable
The space was larger than some apartments I’ve looked at. Everything was clean and well-stocked and everything worked! (Faucets, sinks, TV, kitchen appliances—everything!) Breakfast was good and a little different each day. Only thing not up to par was the indoor pool/spa. Prior reviews indicate that is an ongoing concern, so if you need that amenity, this Residence Inn is probably not a good choice. The $12 daily parking fee was excessive. It’s just an outdoor parking lot under trees and near freeway, so within a week, my car was filthy! Seemed there were no security patrols and the release stated hotel was not responsible for anything, so I’m really not on board with the steep parking fee. But staff was friendly & helpful, so I’d probably stay there again.
Stayed 8 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

6/10 Okay

Judith

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms smelled like stale cigarettes and were ding.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Liked: Staff & service
It’s ok
The room was clean and comfortable. The disappointing part was hot tub was closed, fireplace outside not working.
Stayed 1 night in Aug 2023

10/10 Excellent

Pattie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms and service.
Stayed 2 nights in Aug 2023

2/10 Terrible

Darlene

Stayed 1 night in Jul 2023

10/10 Excellent

Christine, Grass Valley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay—highly recommend. It’s adjacent to many restaurants and shopping.
Stayed 1 night in Jul 2023

10/10 Excellent

Cynthia

Stayed 1 night in Jul 2023

10/10 Excellent

Jaylynne

Stayed 2 nights in Jul 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

Amber

Stayed 1 night in Jul 2023

8/10 Good

Daile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We didn’t know there was a parking fee and the first room was hot. Front desk quickly changed our room. He was the kindest.
Stayed 1 night in Jul 2023

2/10 Terrible

Nishant

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Ruby Esmeralda

Stayed 1 night in Jul 2023