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Reviews of Motel 6 Sacramento, CA - Natomas & SMF Airport

2 out of 5
Motel 6 Sacramento, CA - Natomas & SMF Airport
3796 Northgate Boulevard, Sacramento, CA

Reviews

7.2

Good

Rating 10 - Excellent. 75 out of 207 reviews" "
Rating 8 - Good. 48 out of 207 reviews" "
Rating 6 - Okay. 31 out of 207 reviews" "
Rating 4 - Poor. 14 out of 207 reviews" "
Rating 2 - Terrible. 39 out of 207 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and comfortable. Looked newly renovated. Better than most motel 6s and other mid tier roadside hotels. Bad, only no coffee in the morning that was promised
Stayed 1 night in May 2024

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Brand Experience Team on 23 May 2024
Hi Johnny,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brand Experience Team on 23 May 2024
Hi William,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

April

Liked: Staff & service, property conditions & facilities
So clean and quiet. And the staff were super helpful and kind. Excellent customer service.
Stayed 8 nights in May 2024
Response from Brand Experience Team on 20 May 2024
Hi AprilWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

2/10 Terrible

Jennie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude stole brand new shoes and blankets made excuses up jus to keep my 100$ deposit sad very sad rude as can be and lying bout everything
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 20 May 2024
Hi Jennie,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6

10/10 Excellent

James, Stockton

Stayed 1 night in Apr 2024
Response from Brand Experience Team on 13 May 2024
Hi James, Thank you for the 5-star rating!Natalie #Team6

4/10 Poor

Sokheun

Stayed 1 night in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi John,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Way better than your typical motel 6
Stayed 1 night in Apr 2024
Response from Nancy Y. on 1 May 2024
Thank you for the perfect rating!!Nancy Y.#Team6

10/10 Excellent

Clarice

Stayed 1 night in Apr 2024

2/10 Terrible

Sandra

Stayed 1 night in Apr 2024

2/10 Terrible

Elizabeth

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was nice. Informed check in staff who was a male that our friend will be in room and we will be extending stay so if possible we would love for him to stay in same room since he is handicap. They said that was ok . On check out/ re up day we were called saying we needed to re up him, thats fine, they them refused to do so saying we violated a rule of having him there. Maris manager created issues that didn’t have to happen. Was argumentative but FROM HER OFFICE…cowardly in her RUDENESS. Life has fun with ppl like you Maria..its easy to be nice , it really is.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 1 May 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

8/10 Good

Ahmad

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Just try to find good employees.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 1 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Best Motel 6 I’ve ever seen!!!
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Christopher,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith#Team6

8/10 Good

Ingrid

Business traveller
Liked: Cleanliness
Disliked: Amenities
When checking in, I thought the (young) staff could be a bit more friendly, less attitude! When checking out, the older woman was very pleasant. I was impressed with the room....probably the best Motel 6 bedroom ever!
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi IngridThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly people. Clean and price was reasonable..
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi ChristopherWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

8/10 Good

Marty

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall clean and worth it for the price
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Marty,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith#Team6

8/10 Good

Mirella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nancy Y. on 18 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
They charge 100 for deposit when checking out they said they were keeping my deposit for damages to room when asked what they were they said that they found the lid to ice bucket under bed and their was a small black spot the size of a dime on sheets. They said sheets were ruined and they threw them in dumpsters I asked them to call the police they wouldn't. So I went to dumpster in which they told me sheets were in and they were not in there they also locked front door as soon as I walked out they are a rip off do not go there
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 8 Apr 2024
Hi John,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and had been remodeled recently.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi DavidThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

6/10 Okay

Silas

Travelled with partner
Disliked: Property conditions & facilities
Thr Jacuzzi was broken and really cloudy. Extremely early in the morning was a cacophony . We were near the maintenance cabinet and they started wheeling these really noisy trash barrels on what sounded like skateboards, but it was really some kind of weird dolly over the asphalt and cement. We had gaggles of people yelling and banging on things at all hours of the night. The people at the front desk were really good.
Stayed 2 nights in Feb 2024
Response from Nancy Y. on 5 Mar 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 Poor

Heather

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No where to park my truck for my room. Had to park far away. Noisy Beds were hard.
Stayed 2 nights in Feb 2024
Response from Nancy Y. on 5 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Joe

Travelled with family
Disliked: Property conditions & facilities
Our room flooded at 2 o’clock in the morning and it’s a very bad neighborhood
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 26 Feb 2024
Hi Joe,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024

6/10 Okay

Judy

Frustrated
Had confirmed reservation for 1 bed. Arrived, told there was a 2 bed room for another $100. Rejected. After 30 plus minutes, finally a 1 bed room plus $100 breakage fee. Informed room would be checked at 11 am, 3-4 days before extra fee dropped. Not interested in staying at Motel 6 again
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 26 Feb 2024
Hi Judy,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

8/10 Good

Ibrahim

Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Ibrahim, Thank you for the great rating!! We look forward to providing your future lodging needs. Kaur J. #team6

2/10 Terrible

Bobbie J

Stayed 1 night in Jan 2024
Response from Brand Experience Team on 7 Feb 2024
Hi Bobbie,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Michel,Thank you for the amazing review!Maz K.#Team6

2/10 Terrible

Samuel

Stayed 4 nights in Jan 2024

8/10 Good

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Not quiet - lots of yelling upstairs and loud early morning folks so no sleep for light sleepers! . Clean though, and nice staff.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 29 Jan 2024
Hi Tonya, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

marry

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very nice and friendly. The room was clean and comfortable.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 29 Jan 2024
Hi Traveler,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Komlan pierre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good job
Stayed 4 nights in Jan 2024
Response from Brand Experience Team on 29 Jan 2024
Hi Traveler,Thank you for the perfect rating!! Maz K.#Team6

4/10 Poor

Marsean

Ok
Response from Nancy Y. on 23 Jan 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Kimbria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy Pit of Dispair
The neighborhood is unsafe. The room was filthy, I saw a couple large roaches during my stay. It was also incredibly noisy, between the prostitutes and the drug addicts who are fixtures at this particular motel. To top the entire unpleasant experience off, I had to deal with an extremely rude teenager who works at the front desk, I believe her name is Serena. Every time I had dealings with her she treated me as if I was some vagrant off the street instead of like the paying Customer that I am. I tried to be cordial with her at the beginning of my stay, but by the end, I was absolutely done with her. Some people shouldn’t work in Customer Service!
Stayed 2 nights in Jan 2024
Response from Nancy Y. on 16 Jan 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was fine. The laundry & maintenance staff was very rude & inconsiderate to the guest. Talking right outside people's rooms. Yelling to each other.
Stayed 3 nights in Dec 2023

2/10 Terrible

Estela

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Enrique Carlos

Liked: Staff & service

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
It was good
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 7 Dec 2023
Hi Richard,Thank you for the perfect rating!!Lilith#Team6

8/10 Good

Thaddeus

Stayed 1 night in Nov 2023

6/10 Okay

Yannee

Liked: Staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

Leslyann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just ew
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 30 Nov 2023
Hi Leslyann,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Glenn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room settings
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Union

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Walter

Stayed 1 night in Nov 2023

6/10 Okay

Julie

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People smoking outside our door.
Stayed 4 nights in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Michael, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Ricardo

Liked: Amenities
Place was nice very recommended
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 13 Nov 2023
Hi Ricardo,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6