Room, 2 Double Beds | Pillow-top beds, minibar, desk, laptop workspace

Reviews of Lions Gate Hotel

3 out of 5
Lions Gate Hotel
3410 Westover St, McClellan, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 448 out of 1005 reviews" "
Rating 8 - Good. 268 out of 1005 reviews" "
Rating 6 - Okay. 114 out of 1005 reviews" "
Rating 4 - Poor. 95 out of 1005 reviews" "
Rating 2 - Terrible. 80 out of 1005 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in fast & friendly
Stayed 2 nights in May 2024

8/10 Good

Heather

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2024

6/10 Okay

Joseph

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Joseph,We're sorry to hear that your experience was not perfect. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any issues. We hope to welcome you back in the future for an improved stay.

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Charlotte,We are delighted to hear that you enjoyed your stay with us. Should you have any further feedback or suggestions, please feel free to contact us directly for future reference. Safe travels!

10/10 Excellent

MARIE, Lawndale

Liked: Cleanliness, staff & service, property conditions & facilities
This place is hidden, I like it.
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello MARIE,We appreciate your positive feedback and are pleased to hear that you enjoyed our secluded location. Thank you for choosing to stay with us.

10/10 Excellent

Perry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable...friendly staff *(front desk and restaurant), nice security.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Perry,We're delighted to hear you appreciated our friendly staff and security measures during your stay. Your feedback is truly valuable to us as we continue to strive for excellence in guest satisfaction. We appreciate your kind words and hope to welcome you back for another enjoyable experience soon.

10/10 Excellent

Rachael

Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Rachael,We're delighted to hear you had a wonderful stay with us! We look forward to welcoming you back again soon for another memorable experience.

10/10 Excellent

Ashleigh

Travelled with family
Liked: Cleanliness, staff & service
Very friendly and helpful staff. The Room was quiet and clean. Pool/hot tub could use a good cleaning. Loved to history of the building!
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Ashleigh,We are delighted to hear that you enjoyed our friendly staff and clean, quiet rooms. We appreciate your feedback regarding the pool/hot tub and will share it with our team for future improvements. It's great to know you appreciated the history of our building during your stay. Thank you for choosing to stay with us.

6/10 Okay

Robin

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Robin, We appreciate you choosing our hotel for your stay. If there were any concerns or feedback you would like to share with us, please don't hesitate to reach out. We aim to continuously improve our services for our guests.

4/10 Poor

Mustafa

Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Mustafa, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any specific concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues you encountered.

10/10 Excellent

Earlmivia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel front desk was nice. We asked to be placed on a disable friendly room and we just waited 30mins to have our room ready. Breakfast is also good.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Earlmivia,We're pleased to hear you found our front desk service accommodating and enjoyed our breakfast offerings. Your feedback about the room wait time has been noted for our continuous improvement. We appreciate your review and hope to welcome you back for another enjoyable stay.

10/10 Excellent

Glenn, san fran

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Glenn,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are delighted to hear that you had a nice stay. Should you have any further comments or concerns, please do not hesitate to reach out to our management team. We look forward to welcoming you back in the future.

6/10 Okay

Chunyan, Reno

Travelled with family
Liked: Cleanliness
The property is located in a quite and safe neighborhood. It provides easy parking and excellent breakfast. The downside is that elevator is not available at all buildings.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Chunyan, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the quiet and safe neighborhood, along with the easy parking and excellent breakfast. We appreciate your note about the elevator and will take it into consideration for future improvements to enhance our guests' experience.

6/10 Okay

Selina

Disliked: Property conditions & facilities
our sink was broken and would not shut off
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Selina, We apologize for any inconvenience caused by the issue with the sink. Your feedback will be shared with our maintenance team for further review and improvement. We appreciate you bringing this to our attention to ensure a better experience for future guests.

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was in a building being renovated, which is fine but there was no mention of it when I booked and would not have had I known. The room itself was also the smallest hotel room I’ve ever seen personally. We asked to be moved and they said there was nothing they could do but I looked online and saw other rooms available.. Ended up moving us to another room for a $50 fee. Felt like a bait and switch and wasted a good part of our evening dealing with it
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Scott, We apologize for the inconvenience you experienced during your stay. We strive to provide accurate information to all our guests, and we regret any misunderstanding regarding the ongoing renovations. Please know that we constantly aim to improve our services and appreciate your feedback for future enhancements. Your comfort is important to us, and we hope you give us another opportunity to meet your expectations in the future.

8/10 Good

EVELYN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very old but well maintained hotel. Had a weird vibe in the rooms.
Stayed 1 night in Mar 2024
Response from Manager on 23 Apr 2024
Hello EVELYN, We appreciate your feedback and are glad you found our hotel well-maintained. We strive to provide a variety of room atmospheres to suit different preferences. Thank you for staying with us, and we hope you enjoyed your overall experience.

10/10 Excellent

Clarice

Stayed 1 night in Apr 2024

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay, breakfast was great. We would stay here again
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Beverly,We are thrilled to hear that you enjoyed your stay and that our breakfast met your expectations. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.

8/10 Good

Kimberly

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need minor adjustments in rooms
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Kimberly, We appreciate your feedback regarding the room adjustments needed for your stay. Please feel free to reach out to our management team directly to discuss any concerns you may have for future visits. Your input helps us improve our guests' experience.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay. I was there for a wedding and it was very comfortable and clean and nice. Great decor and restaurant food and free breakfast.
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Kathleen,We are thrilled to hear that you enjoyed your stay with us for the wedding. We take pride in providing a comfortable and clean environment with great decor, delicious restaurant food, and free breakfast for our guests to enjoy. Thank you for your feedback, and we hope to welcome you back in the future.

6/10 Okay

Ario

Travelled with family
Liked: Cleanliness, staff & service
Dirty hallways
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Ario, We appreciate your feedback concerning the condition of our hallways. Your comments have been noted for our team's review. Should you have any further concerns, please feel free to reach out to our management team.

8/10 Good

billy, sacramento

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I stayed at Lionsgate Hotel for one night during visit to North Highlands CA. Checking in was a breeze & staff was pleasant , professional. My room(ADA) was very clean, neat , comfortable & aesthetically pleasing. Very quiet & well kept area in/ around hotel grounds too! Free breakfast the following morning was delicious and lovingly prepared/presented! Dining facilities were very clean and operated by smiling, helpful, caring staff! Overall stay @ LionsGate Hotel was very good & I would recommend it to family and friends!!A very good hotel for your hard earned money ! Ps “ Rooms like exactly like they are described and depicted on Expedia’s website”!!!!😏👍👍
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello billy,We appreciate your detailed feedback on your recent stay at Lionsgate Hotel in North Highlands, CA. It's fantastic to hear that you enjoyed the ease of check-in, the cleanliness and comfort of your ADA room, as well as the delicious breakfast. Our team takes pride in providing a pleasant and caring environment for our guests. We are delighted to learn of your positive experience and would love to host you, your family, and friends again in the future.

6/10 Okay

Rhiannon

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Rhiannon, We appreciate you choosing to stay with us and hope you had a pleasant experience overall. If there are any aspects of your stay that we could have improved, please feel free to reach out to us directly so we can address them accordingly. We look forward to welcoming you back in the future.

8/10 Good

tino

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Never been in a suite before so I enjoyed that part! I didn’t agree with the hard to find office as I was checking in very late and it was dark I had to call front desk while I was already on property! The staff was friendly helpful always dutiful! The hotel is quiet and seems more like laid back apartments or used to be apartments? The layout is spacious. Some of the areas were in need of updates old carpets, old design but it didn’t bother me all that much. The laundry room was tiny and was locked when I needed to use it so was the pool!! It was ice cold water so that made sense! The laundry I just had to call the office to open it! Then call again later because it was locked again! Hopefully the hotel reads this comment! I appreciate the thoughtful idea of utilizing key cards to access areas on the facility but that seriously needs updating majority of door have key card access but as I recall the only one that worked was access to my room! Thanks because of the service and hard working staff I would probably stay here again they were a big help!
Stayed 2 nights in Mar 2024
Response from Manager on 12 Apr 2024
Hello tino, We appreciate your feedback on your recent stay with us. We are glad you enjoyed our spacious suites and found our staff friendly and helpful. We apologize if you experienced any inconvenience with the check-in process and accessing certain facilities. Your comments about the layout and cleanliness are duly noted. We strive to continuously improve our services based on guest feedback to enhance the overall experience. Thank you for your understanding, and we hope to welcome you back for another stay.

6/10 Okay

Ariana, Commerce

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is not truly renovated and walls were not clean.
Stayed 2 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello Ariana, We appreciate your feedback and apologize for any inconvenience. We always strive to meet our guests' expectations and will share your comments with our team for further improvement. Our aim is to ensure a comfortable and enjoyable stay for all our guests.

10/10 Excellent

Heather

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was very knowledgeable, friendly and accommodating with our early check-in.
Stayed 3 nights in Apr 2024
Response from Manager on 11 Apr 2024
Hello Heather,We are pleased to hear that our staff provided exceptional service during your early check-in. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Danielle

Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Danielle,We are joyful to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back soon!

4/10 Poor

Oscar Lopez

Disliked: Amenities, property conditions & facilities
Bathroom tub was very dirty and room was old
Stayed 1 night in Apr 2024
Response from Manager on 4 Apr 2024
Hello Oscar Lopez, We regret to hear about your experience. We appreciate your feedback and will share it with our team for further improvement. Guest satisfaction is our priority, and we encourage all guests to reach out to us directly so we can address any concerns promptly.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The frig in room 3131 does not work. To be fair, I did not complain nor brought it up to the front desk attention. Other than that, the stay was pleasant and accommodating.
Stayed 4 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello John, We appreciate your feedback and are glad to hear that you had a pleasant stay overall. For any future concerns, please don't hesitate to reach out to our front desk team so we can address them promptly. Thank you for choosing to stay with us.

10/10 Excellent

Tiffany

Travelled with family
Liked: Amenities
I loved everything about my 3 nights stay. Staff, excellent, rooms beautiful n bed excellent. Breakfast was great. I will stay here everytime I’m in Cali. That’s a must
Stayed 3 nights in Mar 2024
Response from Manager on 5 Apr 2024
Hello Tiffany,We are delighted to hear about your positive experience during your stay with us, from our excellent staff to our beautiful rooms and delicious breakfast. We look forward to welcoming you back again on your future visits to Cali. Thank you for choosing our hotel for your stay.

4/10 Poor

Ricky, London

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the woman on the front desk when I arrived unhelpful and not welcoming at all. I had to return later that night to ask where breakfast was served and what were breakfast times. This should have been mentioned when I arrived. I was unsure how the coffee machine worked and when I asked her she simply said she doesn’t drink coffee. Thought that was a rude unhelpful reply as she should know how it works even if she doesn’t drink coffee. Part of my floor looked like it was being refurbished or under construction and there was a strong smell of resin in the hallway. No lift to the 2nd floor. There is disabled lift but no one explained how it worked so actually got stuck in it for few minutes as there’s no clear instructions how to use it. Also safe wouldn’t lock properly. Won’t be returning to this hotel or recommending to anyone.
Stayed 3 nights in Mar 2024
Response from Manager on 2 Apr 2024
Hello Ricky, We regret to hear about your experience and appreciate you sharing your feedback with us. We aim to provide excellent service to all guests, and we apologize for any inconvenience you encountered during your stay. Our team continuously strives to improve our services, and your comments will be shared with the relevant departments for further review and training purposes. Thank you for bringing these issues to our attention, and we hope you will consider reaching out to management directly to discuss your stay in more detail.

4/10 Poor

Mathew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Mathew,I'm sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us with any specific feedback from your experience so we can address it accordingly. We value your input and would like to ensure your next stay exceeds your expectations.

10/10 Excellent

Marky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Marky,We appreciate your feedback and are glad to hear that you found the hotel clean. Our team works diligently to maintain high standards of cleanliness for all our guests. Should you have any further comments or concerns, please don't hesitate to reach out to our management team for assistance.

10/10 Excellent

Heng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good and quiet
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Heng,We appreciate your feedback on the tranquility of our hotel. Your comfort is our top priority, and we're glad you enjoyed a peaceful stay with us. If you have any other comments or suggestions, please don't hesitate to reach out to us.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff. Totally accommodating. Pleasant n concerned. Room was spotless. Housekeeping exceptional.
Stayed 3 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Kathy,We're thrilled to hear you had a positive experience with our staff and found your room to be spotless! Providing exceptional service is our priority. Should you have any future inquiries or feedback, please do not hesitate to reach out to our management team directly.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for our short stay in American River College.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Joseph,We are thrilled to hear that you had a perfect stay during your time at American River College. We strive to provide a comfortable experience for all our guests. Should you have any further feedback or need assistance, please feel free to reach out to our management team directly. We appreciate your review!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern room. Nice property. Staff super friendly.
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello John,We are delighted to hear that you enjoyed our beautiful modern rooms and found our staff to be super friendly. Your kind words are greatly appreciated, and we hope to welcome you back soon for another wonderful stay.

2/10 Terrible

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Hannah, We are sorry to hear that your experience did not meet expectations. Please feel free to reach out to us directly with any specific feedback you would like to share. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Ernest

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Upon arrival, to our room which was in the manor lodge, my key was not activated so I had to go back to get it programmed upon the doors opening the entrance rugs were not vacuumed very dirty, also the rug leading to my room was dirty looked like rundown hotel. Our t.v kept turning off. The bed had hole in the top blanket. The place just was not inviting. We left same day.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Ernest, Thank you for your feedback. We apologize for the inconvenience you experienced with your key and the cleanliness of the entrance rugs. We appreciate your comments and will share them with our team for improvements. Your input helps us enhance our services for future guests.

2/10 Terrible

Judith

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Judith,We regret to hear about your experience. Please contact us directly to discuss any concerns you may have, allowing us the opportunity to address them appropriately. We value your feedback and aim to improve our services for all our guests.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting history, I enjoyed staying at a retired US Air Force base. Architecture and accommodations were peaceful and comfortable. Very quiet, yet easy to get to. Friendly staff, food was great.
Stayed 5 nights in Aug 2023
Response from Manager on 6 Mar 2024
Hello Amy,We're thrilled to hear you appreciated the unique history and peaceful atmosphere of our hotel at the retired US Air Force base. It's great to know that you found the accommodations comfortable and enjoyed the quiet surroundings. Our team prides itself on providing friendly service, and we're glad you had a positive dining experience. Thank you for sharing your feedback with us!

6/10 Okay

Devon, Whitehorse

Business traveller
Average property with the older basic room really showing their age.
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Devon,We appreciate your feedback and will take it into consideration for future improvements to our property. Thank you for bringing this to our attention.

10/10 Excellent

JERALD

Liked: Cleanliness, staff & service, property conditions & facilities
good service
Stayed 4 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello JERALD,We are glad to hear that you appreciated the service during your stay. If you have any other feedback to share, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Glenn, san fran

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Glenn,We're thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

6/10 Okay

DAVID

It was quiet. I didn’t see another guest the entire time I was there.
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello DAVID, We appreciate your feedback and are pleased to hear that you found our hotel to be quiet during your stay. Your privacy and comfort are a top priority for us, and we strive to create a peaceful environment for all our guests. If you have any further comments or concerns, please feel free to reach out to our management team directly.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Nathan,We are stoked to know that you had an excellent experience at our hotel! If you have any more feedback to share, please do not hesitate to reach out to us. We hope to welcome you back soon for another wonderful stay!

4/10 Poor

Iain

Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello Iain, We appreciate you taking the time to provide a rating for your recent stay. We encourage you to reach out to our hotel directly to share any specific feedback or concerns you may have had during your visit. Your satisfaction is important to us, and we value your input in helping us improve our services.

10/10 Excellent

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Jeffery,We're thrilled to hear that you had a fantastic experience during your stay with us! It's great to know that we met all your expectations. If there's anything else we can do for you, please don't hesitate to let us know. We hope to welcome you back in the future for another memorable stay.

4/10 Poor

Pedro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
Very outdated need lots of up keep especially the hallways. The breakfast was good, rooms are okay. When i book the room i was looking for a hotel sloser to the event i was attending and i find out this was almost 20 minutes away.
Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Hello Pedro,We appreciate your feedback regarding the upkeep of our hallways. We're glad to hear you enjoyed the breakfast and found the rooms satisfactory. We apologize for any inconvenience caused by the distance from the event you were attending. We value your input and will take it into consideration for future improvements.

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Richard,We are glad to hear that you had an excellent experience during your stay with us! If you have any further comments or suggestions, please don't hesitate to get in touch with us. We look forward to welcoming you back soon!