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The front desk were attentive and very professional. They made it possible to return our car rental the night before flight and then had a hotel vehicle pick us up cutting our travel logistics for an early morning flight the next day a no brainer. Customer service off the charts. Thank you.
Marissa
Stayed 1 night in Apr 2024
Response from Customer Care Team on 29 Apr 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. We work diligently to provide personalized and memorable experiences for our guests, and we're so delighted to hear you enjoyed every aspect of your stay. It was a pleasure hosting you and we look forward to welcome you back soon.
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. We work diligently to provide personalized and memorable experiences for our guests, and we're so delighted to hear you enjoyed every aspect of your stay. It was a pleasure hosting you and we look forward to welcome you back soon.
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon.
We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon.
Theo at the front desk was so inviting and gave us great recommendations for dinner!
Cindy
Stayed 1 night in Apr 2024
Response from Customer Care Team on 29 Apr 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating for our Desk agent and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Vang
3 Apr 2024
Vang
Stayed 1 night in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.
10/10 Excellent
Jagjit
30 Mar 2024
Jagjit
Stayed 1 night in Mar 2024
Response from Customer Care Team on 19 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
6/10 Okay
Dakota
Travelled with group
26 Mar 2024
Liked: Cleanliness, amenities
This hotel was so loud we could hear people snoring, walking, shutting doors,talking very hard to sleep
Dakota
Stayed 1 night in Mar 2024
Response from Customer Care Team on 31 Mar 2024
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay. We appreciate your feedback which will help us make things better for our guests. I hope that you will give us the opportunity to serve you in future upon your next visit !
10/10 Excellent
Stacy
Travelled with partner
13 Mar 2024
Liked: Amenities
Stayed here for convenience to an early
Morning flight
Stacy
Stayed 1 night in Mar 2024
Response from Customer Care Team on 16 Mar 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.
8/10 Good
Marisol
Travelled with family
7 Mar 2024
Liked: Cleanliness, staff & service
Nice rooms
Marisol
Stayed 1 night in Mar 2024
Response from Customer Care Team on 8 Mar 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.
Free airport shuttle service and safe parking for our car while we are gone.
Michaelle
Stayed 1 night in Feb 2024
Response from Customer Care Team on 25 Feb 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
Response from Customer Services Team on 16 Feb 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.
Our stay was fine. We were in the room for only a few hours prior to an early morning flight. We appreciated the availability of a 4 AM airport shuttle.
Donald
Stayed 1 night in Feb 2024
Response from Customer Care Team on 25 Feb 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.
Response from Customer Service Team on 16 Feb 2024
We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon.
The property was very well cared for and it felt safe with a security guard in the parking lot when we arrived back later at night. The front desk staff was so friendly and helpful. The room was very large and clean. Would absolutely stay here again!
Rebekah
Stayed 1 night in Feb 2024
Response from Customer Service Team on 16 Feb 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon.
The staff were very accomidating, even looked for a scale to weigh our luggage ( they didnt find one). They let us check in early, gave us directions, over all were wonderful. Highly recommend staying here!!
Katherine
Stayed 1 night in Feb 2024
Response from Customer Care Team on 16 Feb 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
6/10 Okay
Lana
6 Feb 2024
Rooms should be updated. Asked for a late checkout and only got an hour extension, which is sad as the hotel was not booked at all.
Lana
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 16 Feb 2024
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay. We appreciate your feedback which will help us make things better for our guests. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
10/10 Excellent
khamta
6 Feb 2024
khamta
Stayed 1 night in Dec 2023
Response from Customer Care Team on 9 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
The room was very nice.The staff was friendly, professional, and helpful. The shuttle service was top-rate.
Janice
Stayed 1 night in Feb 2024
Response from Customer Care Team on 16 Feb 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
Comfortable, modern, well appointed. Night time security in the parking lot. Most important is that this hotel is in a safe neighborhood. So many hotels are located by homeless camps so you have to be careful where you stau
Douglas
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 16 Feb 2024
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
Quick trip to Sacramento. Hotel served our purpose, took advantage of the airport transfer too.
Stacy
Stayed 1 night in Jan 2024
Response from Customer Care Team on 16 Feb 2024
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Arnulfo
26 Jan 2024
Arnulfo
Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.
Hotel was nice but the pillows were way too soft and I tossed and turned all night.
Stacy
Stayed 1 night in Jan 2024
Response from Customer Care Team on 19 Jan 2024
Thank you for taking the time to share your thoughts regarding the pillows in our rooms. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Front desk was rude and didn’t mention paying for parking when I arrived
Jamie
Stayed 1 night in Dec 2023
Response from Customer Care Team on 19 Jan 2024
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay. We're sorry to hear that you were not informed about parking charges upon check in as we have security at night. We appreciate your feedback which will help us make things better for our guests.
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
I was disappointed in the way the room fees and incidental fee was not explained and then not being told we have to pay for parking so just things that were no disclosed till right at payment time and also there was alot of marajuana smell the whole time and that was annoying.
Shawn
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 19 Jan 2024
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay. We appreciate your feedback which will help us make things better for our guests. I hope that you will give us the opportunity to serve you in future upon your next visit !
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
Everything is good. Also, I am so excited because I came to check-in early, but so comfortable for me.
Thanks so much, see you soon exactly
Thuy
Stayed 1 night in Jan 2024
Response from Customer Care Team on 14 Jan 2024
We appreciate feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit!
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
6/10 Okay
Richard
Travelled with partner
11 Jan 2024
Disliked: Property conditions & facilities
The bathroom was not clean, hair on shower walls. Water damage on the wall was very poorly patched.
Richard
Stayed 1 night in Jan 2024
Response from Customer Care Team on 12 Jan 2024
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay. We have forwarded your feedback to our relevant departments which will help us make things better for our guests. I hope that you will give us the opportunity to serve you in future upon your next visit !
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It was a pleasure hosting you and we look forward to welcome you back soon.
10/10 Excellent
Rhonda
9 Jan 2024
Rhonda
Stayed 1 night in Jan 2024
Response from Customer Care Team on 12 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit!
8/10 Good
Paulo
8 Jan 2024
Liked: Cleanliness
Paulo
Stayed 1 night in Jan 2024
Response from Customer Care Team on 10 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. We look forward to your next visit!