All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 457 out of 1000 reviews" "
10 - Excellent
457
Rating 8 - Good. 340 out of 1000 reviews" "
8 - Good
340
Rating 6 - Okay. 103 out of 1000 reviews" "
6 - Okay
103
Rating 4 - Poor. 46 out of 1000 reviews" "
4 - Poor
46
Rating 2 - Terrible. 54 out of 1000 reviews" "
2 - Terrible
54
8.6/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
2/10 Terrible
Dalila
Travelled with family and small children, Business traveller
Hello Dalila, We're sorry to hear that your experience did not meet expectations. Please feel free to contact us directly with any specific feedback you would like to share so we can address any concerns.
Hello James,We are delighted to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another enjoyable stay.
8/10 Good
Cristina
Travelled with family
31 Mar 2024
Liked: Cleanliness, staff & service
The hotel was fine. Breakfast was good. Easy location. The shower water pressure was terrible/nonexistent.
Cristina
Stayed 2 nights in Mar 2024
Response from Manager on 2 Apr 2024
Hello Cristina, We appreciate your positive feedback on our breakfast and convenient location. Your comments about the shower water pressure have been noted for future improvements. Thank you for taking the time to share your experience with us.
10/10 Excellent
Neng
26 Mar 2024
Neng
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Neng,We're stoked you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon.
6/10 Okay
Marci
16 Mar 2024
Marci
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Marci, We're glad to hear you chose our hotel for your stay! If there are any areas where we could improve, kindly contact us directly so we can address them promptly. We value your experience and hope to welcome you back soon for an even better stay!
Hello Megan,We are pleased to hear that you appreciated our cleanliness, quiet atmosphere, and breakfast offerings during your stay. We aim to provide a comfortable experience for all our guests. Should you have any further feedback or need assistance, please don't hesitate to reach out to us.
Its location is very convenient....close to the freeway.Safe environment
Elenoa
Stayed 3 nights in Mar 2024
Response from Manager on 15 Mar 2024
Hello Elenoa,We are pleased to hear you found our location convenient and the environment safe during your stay. We strive to provide a comfortable experience for all our guests. Should you have any further feedback or require assistance, please do not hesitate to reach out to management.
10/10 Excellent
Vanessa
10 Mar 2024
Vanessa
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Vanessa,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back in the near future.
Hello Jeff,We are thrilled to hear that you had a wonderful stay with us! We appreciate you choosing our hotel for your visit and hope to welcome you back soon for another fantastic experience.
Hello Melissa, We appreciate your positive feedback and are delighted to hear that you found our service satisfactory. Thank you for choosing our hotel for your stay.
Hello Devan,We are glad to hear that our hotel's location near Sacramento State University was convenient for your visit. We appreciate your feedback and hope you had a pleasant stay with us. Thank you for choosing to stay at our hotel.
Overall I should say my stay was very enjoyable. The staff was very nice and friendly. Quick and easy check in process. One thing I should say though is that the rooms are a little bit outdated comparing to other places I have stayed at but that’s nothing too major, overall. Another thing is, most hotels provide with shampoos, hair conditioners as well as body wash, however in my room I didn’t get a body wash, I’m not exactly sure if it’s always like that or they just forgot to include the body wash in my room. That and a little bit outdated room style is the reason why I didn’t put all 5 stars but in general I enjoyed my stay here. A very nice and clean hotel.
Roman
Stayed 7 nights in Jan 2024
Response from Manager on 14 Feb 2024
Hello Roman, Thank you for sharing your feedback with us! We're thrilled to hear that you found our staff to be friendly and had a smooth check-in process. We appreciate your comments regarding the room style and amenities. We strive to offer comfortable accommodations and will take your feedback into consideration for future improvements. We're glad you enjoyed your overall stay and found our hotel to be clean. We hope to have the opportunity to welcome you back in the future.
8/10 Good
Sabrina
6 Feb 2024
Disliked: Cleanliness
Sabrina
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Sabrina,Thank you for choosing our hotel for your recent stay. We appreciate your rating and are glad to hear that you had a positive experience with us. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another great stay.
Very clean hotel. Felt safe in a mostly industrial area.
Jennifer
Stayed 2 nights in Jan 2024
Response from Manager on 2 Feb 2024
Hello Jennifer,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that our hotel met your expectations in terms of cleanliness and safety. Our team works hard to provide a comfortable experience for all our guests. We appreciate your kind words and hope to welcome you back in the future.
Hello Lexus,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. If there is anything else we can do to make your future visits even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
I liked the location of the hotel. The staff was helpful.
Marc
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Marc,Thank you for choosing our hotel for your stay. We greatly appreciate your positive feedback on our location and helpful staff. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.
Staff was very nice and helpful. Room was as described online- clean and comfortable. Towels were large and soft. My only negative was that the room didn't have a microwave, as described online. Not a huge deal for a one night stay, but it would've been nice to be able to heat water for a cup of tea or make some instant oatmeal if you missed the breakfast buffet time in the morning. We got to the breakfast as they were closing up, but was able to get some juice and cereal. Not sure what else was offered.
Jackie
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Jackie,Thank you for taking the time to leave us feedback about your recent stay. We're pleased to hear that our staff provided excellent service and that you found your room clean and comfortable. We apologize for any inconvenience caused by the missing microwave in your room. We appreciate your understanding and hope that you were still able to make the most of your stay. We value your feedback and will take it into consideration for future improvements. We hope to welcome you back again in the future.
Hello Christopher,Thank you for your kind words! We are delighted to hear that you found our hotel clean and our staff wonderful. We strive to provide a memorable experience for all our guests. We hope to welcome you back again in the future.
Hello guadalupe,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any additional feedback or if there is anything else we can do to enhance your future stays, please do not hesitate to reach out to us. We hope to welcome you back soon!
10/10 Excellent
Frederick
Travelled with family
17 Jan 2024
Liked: Amenities
We stay here each time we go skiing
Frederick
Stayed 2 nights in Dec 2023
Response from Manager on 27 Jan 2024
Hello Frederick,Thank you for choosing our hotel as your go-to accommodation during your ski trips. We appreciate your loyalty and value your continued patronage. If you have any specific feedback or suggestions, we encourage you to reach out to our management team directly. We look forward to welcoming you back on your next visit.
Third time we’ve stayed here. Indoor pool & hot tub are nice in cold weather and feel great after skiing. Great staff. Nice breakfast.
Frederick
Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Frederick,Thank you so much for your feedback! We're delighted to hear that you enjoyed your stay with us, particularly the indoor pool, hot tub, and our breakfast. Our team takes pride in providing excellent service, so we're glad they made a positive impression. We hope to welcome you back for a fourth visit soon!
2/10 Terrible
jacob
Travelled with family and small children, Business traveller, Travelled with partner
14 Jan 2024
Disliked: Amenities
The beds where uncomfortable me and the wife didn't sleep well
jacob
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello jacob, Thank you for sharing your feedback regarding the comfort of our beds. We appreciate your input and will pass it along to our team for review and improvement. We apologize for any inconvenience caused and hope that overall, you had a pleasant stay with us.
Hello Megan,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
Hello Jorge,We are thrilled to hear that you had an exceptional experience during your stay with us! Our team strives to provide top-notch service and create memorable moments for our guests. We hope to have the pleasure of welcoming you back again soon.
The hotel was clean but i was woken no less than 4 times by other guests or outside people
Darla
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Hello Darla, Thank you for providing feedback on your recent stay. We apologize for any inconvenience caused by noise disturbances during your visit. We strive to maintain a peaceful environment for all our guests and will address the matter with our team. We appreciate your understanding and hope to welcome you back in the future for a quieter experience.
Room was ready when we arrived room was clean and comfortable. Staff was cordial and polite. Wife had surgery scheduled at 5AM found staff in kitchen to open door and let us out. stay was OK with no negatives.
Michael
Stayed 2 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Michael,Thank you for taking the time to share your positive experience with us. We are pleased to hear that you found your room clean and comfortable, and that our staff was cordial and polite. It's our pleasure to accommodate our guests' needs. We appreciate your kind words and hope to welcome you back to our property in the future.
Hello Alfonso,We're thrilled to hear that you enjoyed our breakfast! It's our goal to provide a delightful dining experience for our guests. We appreciate your feedback and hope to welcome you back in the future for another superb stay.
2/10 Terrible
Jeffery
3 Jan 2024
Jeffery
Stayed 2 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Jeffery, We're sorry to hear that your experience at our hotel wasn't up to your expectations. We would appreciate it if you could reach out to us directly so that we can address any specific issues you may have encountered. We value your feedback and would like the opportunity to make it right.
10/10 Excellent
Nancy
Travelled with family
26 Dec 2023
Liked: Cleanliness, staff & service, amenities
I LIKED THAT IT HAD AN INDOOR POOL; FAMILY FRIENDLY
Nancy
Stayed 2 nights in Dec 2023
Response from Manager on 1 Feb 2024
Hello Nancy,Thank you for sharing your positive experience with our indoor pool! We strive to provide a family-friendly environment for all our guests. We appreciate your feedback and hope to welcome you back in the future.
Hello Carmile, We're delighted to hear that our hotel's convenient location near stores and restaurants added value to your stay. Our team takes great pride in selecting prime locations to enhance our guests' experience. We hope you had a memorable time exploring the area and would love to welcome you back for another enjoyable visit.
8/10 Good
Beatriz
16 Dec 2023
Beatriz
Stayed 1 night in Dec 2023
Response from Manager on 7 Jan 2024
Hello Beatriz,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a positive experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.
GEEs, just want to let everyone know that when staying here at this hotel, ya better count ya blankets and pillows. Theu take a deposit for your stay and than when u check out, BEFORE they can give you your deposit back, they have someone go check the room you stay in to make sure all blankets, pillows and bed sheets is there. I have never ever have to counter anything like this before, where before u leave some have to go check your room. So something you guys need to know, count how many bed sheet, pillows and blankets you get because they will take it out of your deposit if its not all there. I usually take extra pillows and blankets and never thought this will happen to me.
Judy
Stayed 2 nights in Dec 2023
Response from Manager on 17 Dec 2023
Hello Judy,Thank you for sharing your experience with us. We appreciate your feedback. Our hotel conducts a standard inventory check to ensure all amenities are accounted for after each guest's stay, in order to maintain the quality of our rooms. We apologize if this policy was not communicated clearly to you during your visit. We will take your feedback into consideration and make sure that our procedures are explained more thoroughly to future guests.
Quietest room in a city hotel I've ever experienced. Top floor, back of building, rm 328. Offers a real breakfast. Not gourmet, basic but at least it's not just a muffin and granola bar. Scrambled eggs, sausage, waffles, hard boiled eggs, poached eggs, yougurt, hot and cold cereal, bagels toast, English muffins, juice, coffee black tea. Friendly staff.
Donalyn
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Hello Donalyn,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you found our top floor room exceptionally quiet and enjoyed the variety of options offered in our breakfast. Our team takes pride in providing a friendly experience to all our guests. We hope to welcome you back in the future for another enjoyable stay.
6/10 Okay
Garysha
Business traveller
11 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Comfy on a budget
My experience was comfortable. I had a good stay and it was close to my destination. The staff were nice.
Garysha
Stayed 2 nights in Dec 2023
Response from Manager on 14 Dec 2023
Hello Garysha, Thank you for taking the time to share your feedback on your recent stay with us. We're delighted to hear that you found your stay comfortable and enjoyed our convenient location. We strive to provide excellent service, so it's wonderful to know that our staff met your expectations. We hope to have the opportunity to welcome you back in the future.
6/10 Okay
Randall
Travelled with family
10 Dec 2023
Liked: Cleanliness
Disliked: Room comfort
Update the showers.
Shower was unacceptable. No pressure, old and extra restrictive shower heads. All soap dispensers were empty. It was clean, Saved money but won’t stay again.
Randall
Stayed 3 nights in Dec 2023
Response from Manager on 13 Dec 2023
Hello Randall, Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced with the shower pressure and soap dispensers. We appreciate your comments and will ensure that our maintenance team addresses these issues accordingly. We hope to have another opportunity to welcome you back in the future.
10/10 Excellent
Debbie
1 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Great other than a leaking pipe under bathroom sink.
Debbie
Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello Debbie,Thank you for your feedback regarding the leaking pipe under the bathroom sink. We sincerely apologize for any inconvenience caused during your stay. Our maintenance team has been informed and will address the issue promptly. Please rest assured that we value your feedback and strive to provide a superior experience for our guests.
Hello Damodar,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding our convenient location and cleanliness. We strive to provide a comfortable experience for all our guests. We apologize for any inconvenience caused by the proximity to the freeway. We hope to welcome you back in the future.
6/10 Okay
Raul
19 Nov 2023
Raul
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Raul, Thank you for sharing your rating with us. We apologize for any inconveniences you may have experienced during your stay. We appreciate your input as they help us improve our services. If you have any further concerns, please reach out to our management team directly. Thank you for choosing our hotel.
Old worn out hotel. The smell of disinfect was overpowering . Service was good
Verified traveller
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Dear Guest,We appreciate your feedback and are glad to hear that you found our service to be good. We apologize if the scent of disinfectant was overwhelming during your stay. We strive to maintain a clean and hygienic environment for our guests. Your comments will be shared with our housekeeping team for further improvement. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back in the future.
Everything was great except the curtain didn’t totally block out the light from the parking lot. Needed a clothespin to keep curtains shut.
Justin
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Justin,Thank you for choosing our hotel for your stay and for taking the time to share your feedback with us. We appreciate your positive comments and are pleased to hear that you had an overall great experience. We apologize for any inconvenience caused by the curtains not completely blocking out the light. We appreciate your suggestion of using a clothespin and will take this into consideration for future improvements. We hope to welcome you back for another enjoyable stay in the future.
Hello Megan,Thank you for taking the time to share your feedback. We're thrilled to see that you enjoyed your stay so much! We strive to provide exceptional service and create a memorable experience for all our guests. Should you ever decide to return, we hope to exceed your expectations once again.
6/10 Okay
Daniel
Travelled with partner, Travelled with group
10 Nov 2023
Disliked: Cleanliness
Close to my destination
Daniel
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello Daniel,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that our location was convenient for your needs. Should you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
The staff was great and the room was clean, l would definitely stay again…
Shunaka Monique
Stayed 4 nights in Oct 2023
Response from Manager on 11 Nov 2023
Hello Shunaka Monique,Thank you for your positive feedback! We are delighted to hear that our staff provided excellent service and that your room met your expectations in terms of cleanliness. We look forward to welcoming you back for another great stay in the future.
Hello Sean,Thank you for taking the time to share your wonderful experience with us! We are delighted to hear that you enjoyed your stay at our hotel. We strive to provide top-notch service and create memorable experiences for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.
Hello David,Thank you for taking the time to share your feedback. We're thrilled to hear that you had an exceptional experience during your stay with us. We strive to provide the utmost comfort and hospitality to all of our guests, and it's delightful to know that we exceeded your expectations. We hope to welcome you back in the future for another outstanding stay. Until then, safe travels!
This is the perfect place to stay because of the close amenities.
Alfonso
Response from Manager on 9 Nov 2023
Hello Alfonso,Thank you for choosing our hotel for your stay. We are delighted to hear that you found our location ideal for accessing nearby amenities. We strive to provide a convenient and enjoyable experience for our guests. We appreciate your feedback and hope to welcome you back in the future.
Hello Brad,Thank you for taking the time to leave a review. We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority and we look forward to welcoming you back to our hotel in the future.
Everyone was friendly. The ladies at the front desk were so helpful. My husband had a kidney transplant ans had to stay herre for a few days after his discharge, and they were very accommodating. i would definitely recommend
Sophia
Stayed 4 nights in Oct 2023
Response from Manager on 1 Nov 2023
Hello Sophia,Thank you for choosing our hotel for your stay after your husband's kidney transplant. We're thrilled to hear that our team, especially the front desk staff, provided friendly and helpful service during your time with us. It's great to know that we were able to accommodate your needs during this important time. We truly appreciate your recommendation and look forward to welcoming you back in the future.
8/10 Good
Melissa
Travelled with family
29 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Pleasant
The room was wonderful until we tried to take a shower. The shower head was pointed towards the wall and wouldn’t move. The water pressure was low and when a bath was ram the plug was broken so you only had an inch of water. Other than that it is a great place to stay. We did inform the front desk so hopefully they fix the issue.
Melissa
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Melissa, Thank you for your review. We apologize for the inconvenience you experienced with the shower head and water pressure. We have notified our maintenance team to address these issues promptly. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future.