Junior Suite Panorama | Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews of Gstaaderhof – Active & Relax Hotel

4 out of 5
Gstaaderhof – Active & Relax Hotel
Lauenenstrasse 19, Gstaad, Saanen, BE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 94 out of 157 reviews" "
Rating 8 - Good. 48 out of 157 reviews" "
Rating 6 - Okay. 9 out of 157 reviews" "
Rating 4 - Poor. 0 out of 157 reviews" "
Rating 2 - Terrible. 6 out of 157 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Martin, West Orange

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property with very charming and professional staff. Great walking location. Highly reccomended.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dwight

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel has a very Swiss Alpine feel. The Staff was very helpful. The Hotel was extremely quiet, and the Breakfast was extensive.
Stayed 4 nights in Mar 2024
Response from Hotel Management on 5 Apr 2024
Dear Guest,Thank you for your review. We're glad you enjoyed the Swiss Alpine atmosphere, helpful staff, and extensive breakfast during your stay.We look forward to welcoming you back soon.Best regards,The Huber Family and the Gstaaderhof Team

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness, property conditions & facilities
The Swiss are not renowned for their culinary skills, but this property was very average by Swiss standards. Amenities were barely average. Some staff were excellent, others were not really interested in assisting.
Stayed 7 nights in Feb 2024
Response from Hotel Management on 28 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your culinary experience at our property was not up to your expectations and that you found our amenities to be average. We strive to provide a high-quality experience for all our guests, and we regret if we fell short during your stay.We appreciate your feedback as it helps us improve, and we hope to have the opportunity to better serve you in the future.Warm regards from Gstaad,Your Huber Family and the Gstaaderhof team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
centric and beautiful
the hotel is really nice the view in the panorama is limited not much to see, but the hotel is worth it good space and great staff. careful with the parking is small
Stayed 2 nights in Jan 2024
Response from Hotel Management on 28 Feb 2024
Dear Guest,Thank you very much for your feedback. We're glad to hear that you found our hotel really nice and appreciated the spaciousness and our great staff. We're sorry to hear that the view from the panorama is limited, but we're pleased to know that you still found the overall experience worthwhile.Regarding the parking, we appreciate your cautionary note.We hope to have the pleasure of welcoming you back to Hotel Gstaaderhof in the future.Best regards from Gstaad,Your Huber Family and the Gstaaderhof team

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem
Beautiful wooden chalet-style yet up-to-date architecture. Nice garden with pond; we could hear the water flowing from the fountain, it sounded like the soothing murmur of a river. Excellent restaurant with outstanding service.
Stayed 4 nights in Sep 2023
Response from Hotel Management on 1 Nov 2023
Dear Guest,Thank you for your wonderful review. It is great to hear that you enjoyed your vacation at our Hotel Gstaaderhof and thought it was a great starting point for hiking. We are very much looking forward to welcoming you back at our hotel again. Kind regards from GstaadYour Huber Family and the Gstaaderhof team

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Very poor service which shouldn’t be expected for this price.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 13 Oct 2023
Dear Guests,We appreciate your feedback and the time you took to share your thoughts. We understand that your recent experience was not as expected, and we'd like to address your concerns. First must be noted, that you made a double booking for two different Hotels in Gstaad for the same night.It's unfortunate that you ended up not staying at our hotel. Our cancellation policy is transparent and clearly states that cancellations made within 7 days before the scheduled arrival date are non-refundable. In your case, not only did we not receive a cancellation request, but you did not check in, leaving a room vacant that could have been allocated to another guest. We genuinely regret that your stay did not proceed as planned, and it would have been our pleasure to welcome you to our hotel. kind regards,Your Family Huber and the Gstaaderhof Team

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff
Perfect location right in the heart of Gstaad and accessible to most of the town via walking. Pillows were not great and felt almost hollow.
Stayed 1 night in Oct 2023
Response from Hotel Management on 11 Oct 2023
Dear Guest,thank you very much for taking the time to post a review after your business trip to our Hotel Gstaaderhof. It is wonderful to hear that you enjoyed our house and its location. We regret that you found the pillow uncomfortable. We do have alternative pillows on hand if requested. We would love to welcome you back to the Gstaaderhof another time. Best regards from GstaadYour Huber Family and the Gstaaderhof team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Gstaad
Great hotel in Gstaad. The room was comfortable and cozy and we really enjoyed the spa area with sauna, steam, jacuzzi, beds to relax in and light refreshments. The staff were friendly and helpful and the breakfast was delicious. I wish we stayed here longer.
Stayed 1 night in Sep 2023
Response from Hotel Management on 11 Oct 2023
Dear Guest,thank you very much for taking the time to post a such a raving review after your stay in our Hotel Gstaaderhof. We are delighted to hear that you loved your time with us and felt like you were treated so perfectly by our team. We would love to welcome you back to the Gstaaderhof soon. Best regards from GstaadYour Huber Family and the Gstaaderhof team

10/10 Excellent

Carolyn

Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Handy to hiking.
Stayed 2 nights in Aug 2023
Response from Hotelmanagement on 11 Oct 2023
Dear Guest,Thank you for your wonderful review. It is great to hear that you enjoyed your vacation at our Hotel Gstaaderhof and thought it was a great starting point for hiking. We are very much looking forward to welcoming you back at our hotel again. Kind regards from GstaadYour Huber Family and the Gstaaderhof team

10/10 Excellent

david

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and food. Lovely common areas.
Stayed 2 nights in Jul 2023
Response from Familie Huber on 29 Jul 2023
Dear Guest Thank you very much for your positive Feedback. It is great to read that you enjoyed your stay at the Hotel Gstaaderhof.We hope to be able to welcome you back to our hotel soon. Kind regards from GstaadYour Huber Family and the Gstaaderhof team

10/10 Excellent

Crystal, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel was great, the restaurants were lovely and overall I’d highly recommend a stay here.
Stayed 3 nights in Feb 2023

10/10 Excellent

LUIS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Maryna

Travelled with family
Liked: Cleanliness, staff & service
Great location right in the centre of Gstaad

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gstaaderhof was clean with great service from the staff, and an excellent restaurant. It was also conveniently located in Gstaad, and while not having a car, it wasn't necessary to climb up a steep hill to reach the hotel. Highly recommend this place for a reasonably priced accommodation with great quality.
Stayed 3 nights in Aug 2022

10/10 Excellent

Dvir

Stayed 3 nights in Jul 2022

2/10 Terrible

JASPREET

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good area to stay and I really liked it but it isn't really eco friendly and the tv doesn't work that well.
Stayed 1 night in Aug 2022

10/10 Excellent

Raghunath

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Excellent hotel, friendly staff. Amazing place overall. Surprised by lack of air conditioning.
Stayed 2 nights in Jul 2022

10/10 Excellent

Jaroslav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pleasant
Stayed 2 nights in Jul 2022

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with quiet rooms, very friendly staff, great in-house dining, and amazing breakfast. We accidentally booked for the wrong date and could easily change it with a quick phone call without any complications.
Stayed 1 night in May 2022

10/10 Excellent

Igor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
I loved this place. Very convenient and great service.
Stayed 2 nights in Dec 2021

10/10 Excellent

Siew Keong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly renovated rooms were most comfortable. Hotel is well located with easy access for those driving.
Stayed 1 night in Jan 2022

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located in regard to Gstaad!
Stayed 6 nights in Sep 2021

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Mikkel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Davide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Cozy, relaxing excellent weekend break
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right in the middle of the city, close to walk around to everything
Stayed 2 nights in Dec 2019

8/10 Good

Alexander, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location Nice dining room and sitting ares
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very Disappointed
I paid for an upgrade. They refused to give me the room I paid for even after i showed proof of payment. They were very rude and had no desire to rectify the problem.
Stayed 1 night in Jun 2019

8/10 Good

Adela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gd stay in a boring town
The hotel itself is pretty and has all u nd for a short stay in Gstaad. Very clean and lovely breakfast w warm waiters ready to fake ur orders for freshly cooked eggs and coffee. I was also wondering if the hotel caters specifically to senior guests when i found myself n my friend to b e only ones not grey haired at e breakfast buffet. Everyone else stared at us as we walked in hahahah! Bt no worries i hv no issues being amongst older folks cos they are sweet. On e hindsight, Gstaad is not a town u wld like to visit. We read abt gstadd and imagined a lively fresh town w posh cafes and boutiques. However, wat our hotel reception told us was more true. It is a sleepy and dead village. So if u’re planning, just gv Gstaad a miss.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The property is spotlessly clean, has a great location, well maintained, and a modern Swiss design. Simple, quiet, and comfortable.
Stayed 3 nights in Jan 2019

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The property is spotlessly clean, has a great location, well maintained, and a modern Swiss design. Simple, quiet, and comfortable.
Stayed 1 night in Jan 2019

10/10 Excellent

David Kempton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
high maintenance situation handled perfectly
exceptionally understanding
Stayed 1 night in Dec 2018

10/10 Excellent

callum and nic, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely come back
Hotel is nicely located with shops and restaurants just around the corner. Staff very approachable and kind. Hotel and area were very quiet and relaxing at this time of year. Hotel room was very warm with Windows that could be opened if it got too hot. We enjoyed the buffet breakfast with a nice selection of foods- which included boiling water for eggs and a toaster for guests to use for their own preference. It was a nice surprise to find that the hotel offered free bike hire- and then discover that the hotel is closely located next to bike trails.
Stayed 3 nights in Oct 2017

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay!
Beautiful hotel, excellent spa, wonderful staff and service!
Stayed 3 nights in Jun 2017

8/10 Good

Rohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view, nice people
Gstaad is amazing, however it was sort of dead during the time we visited. The village is beautiful. We had a beautiful view from the hotel. The hotel has this old feeling to it, but its the location that was stunning. People are very nice. At breakfast (which is included), the waiter brought a high chair for our 5 month old, although she couldn't sit up yet, but he used a pillow and was very caring.
Stayed 3 nights in May 2017

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ma, Lugano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
I stayed in the Gstaaderhof Swiss Quality Hotel for the third year in a row. Very nice hotel Swiss mountain style, I had a lovely and great size room with balcony, great continental breakfast, very helpful and pleasant staff.

8/10 Good

Gabriela, Lutry, CH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, sport and Mojitos in Gstaad!
Very nice hotel and great service. Wonderful Mojitos as well!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy gem of a hotel in Gstaad
Beautiful and cozy hotel in the center of Gstaad. An ideal location just off the promenade, with the best shopping. There is a drugstore and incredible fondue restaurant under the hotel, and a market and ski shop across the street. Quiet location but in the center of town. You can even walk to the Eggli ski slopes, and the bus stops directly outside the hotel. Wonderful delicious breakfast and a charming and helpful staff.

8/10 Good

Rob, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Week-end in Gstaad
Nicely priced hotel in Gstaad close to the main promenade. Daily breakfast is included and nice buffet selection. Spa is small but has nice sauna facilities. Not cheap- but cheaper option than most hotels in Gstaad.

10/10 Excellent

Richard, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellen 4 Star in Gstaad
Excellent 4 star with comfortable, clean rooms. Top quality breakfast buffet with friendly, efficient service. Quiet environment and well-located right next to the Gstaad Promenade. We did not try the restaurant for dinner, but menu seems appetizing.

8/10 Good

Joe, Austin, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two days in Gstaad
Super friendly staff. Daniela was excellent. Great location for a few days in Gstaad. You can walk to town center and the train station. Many hiking trails nearby.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a very good location.
Great hotel in a very good location. The staff are very nice and always want to help. We would stay at this hotel again for sure.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific place, great restaraunt, nice pleasant staff.

10/10 Excellent

Middleaged, near Philadelphia PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond!
We ate dinner, slept, had breakfast, and hiked from Gstaaderhof hotel. All were a pleasure. Staff at desk and in restaurant are all impressively multilingual and extraordinarily helpful with good cheer. Food was excellent. Their menu easily accommodated our dietary restrictions. Excellent vegetarian and local pastured choices. We booked a small double room but it was more than sufficient for our needs and impeccably clean. Simply stroll to Gstaad pedestrian zone. The hotel desk staff were all experienced hikers who knew the trails and gave excellent advice for a route. The Gstaad official tourist info office, a 2-minute walk in the "town" center, was also helpful. It's right near a bus stop to the mountain top trail and that worked out great. Only improvement would be having a lighter sheet for sleeping instead of only a down quilt. But this is all over Switzerland. I don't understand why they figure out to not wear winter coats in summer but still think you need a down quilt. Biggest wonderful plus was the following. We planned to hike the day after we slept there then take the train after dinner and not stay at the hotel again. Knowing this, the staff OFFERED to hold our luggage at the desk while we hiked and suggested we use their spa showers upon our return! Which we did at no fee except our own freely offered tip. The underground spa was a trip unto itself! We would return here for sure.