Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Gstaad Palace

5 out of 5
Gstaad Palace
Palacestrasse 28, Gstaad, Saanen, BE

Reviews

9.8

Exceptional

Rating 10 - Excellent. 31 out of 37 reviews" "
Rating 8 - Good. 6 out of 37 reviews" "
Rating 6 - Okay. 0 out of 37 reviews" "
Rating 4 - Poor. 0 out of 37 reviews" "
Rating 2 - Terrible. 0 out of 37 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luiz

Stayed 4 nights in Jan 2024
Response from Barbara on 31 Jan 2024
Dear Luiz,Thank you for taking the time to give us this amazing review.We are delighted that your stay met your expectations.We would be delighted to welcome you back to the Gstaad Palace at another time.Best wishes,Barbara BrancoGuest Relations Manager

10/10 Excellent

Tina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Natanel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another amazing stay in Gstaad
Another amazing stay in this great hotel. Excelent food and spa with an indoor and outdoor pool. Free shuttle to the center.
Stayed 2 nights in Jan 2023
Response from Barbara on 30 Jan 2023
Dear Joao,Thank you very much for taking the time to write us this marvellous feedback.We are very pleased that you enjoyed another amazing stay.We hope to welcome you back to the Gstaad Palace on another occasion.Best wishes,Barbara Branco-SchiessGuest Relations Manager

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Palace is still the best hotel in the world. However, we felt that because of Covid, the restaurant was not staffed as normal.
Stayed 2 nights in Jan 2022
Response from Barbara on 1 Feb 2022
Dear Philippe, Thank you very much for your marvelous feedback. We are delighted that you were able to enjoy such a lovely stay. It is even more important for us to read that you felt safe, because the safety of our guests and staff is the most important thing for us. We would be pleased to welcome you back at the Gstaad Palace in the near future. Kind regards, Barbara Branco-Schiess Guest Relations Manager

10/10 Excellent

Dany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly perfect
The best hotel u can visit with the best service. Helpfull staff
Stayed 3 nights in Aug 2021
Response from Barbara on 2 Sept 2021
Dear Dany, Thank you very much for your amazing feedback. We are very pleased to read that you spent such a good time in Gstaad and at the Gstaad Palace. We hope to welcome you back very soon! Best wishes, Barbara Branco-Schiess Guest Relations Manager

10/10 Excellent

sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The staff is very nice and the service is very professional. You eat well in all the restaurants.Room could be better... The spa is very relaxing and there is a fun indoor jacuzzi that bring you to an outdoor jacuzzi. There is a big slopes to get to the village but it s walkable, village is 7min walk.
Stayed 1 night in Dec 2020
Response from Barbara on 31 Jan 2021
Dear Sarah, Thank you for taking the time to give us this lovely feedback and we hope to welcome you back to the Gstaad Palace on another occasion. Best wishes, Barbara Branco Guest Relations Manager

10/10 Excellent

Krishan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing palace hotel
Fantastic service and atmosphere! Highly recommend. Rooms very well kept!
Stayed 2 nights in Dec 2020
Response from Barbara on 8 Jan 2021
Dear Krishan, Thank you very much for your marvellous feedback and we are very pleased to read that you spent such a good time at the Gstaad Palace. We would be very happy to welcome you again on another occasion. Best wishes, Barbara Branco-Schiess Guest Relations Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special weekend at the Gstaad Palace
What an amazing weekend at the Gstaad Palace - staying here is truly a memorable experience. We booked the Hammam Spa treatment, which was equally incredible.
Stayed 1 night in Sep 2020
Response from Barbara on 9 Sept 2020
Dear David, Thank you for taking the time to give us this marvellous feedback concerning your stay at the Gstaad Palace. We are very pleased to read that you spent such a good time with us and that you enjoyed the Hammam experience so much. We hope to welcome you back to the Gstaad Palace next winter. Best wishes, Barbara Branco-Schiess Guest Realtions Manager

8/10 Good

MarioBiemans, Breda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with very good service unfortunately they put us in a small room next to the kitchen exhaust and we smelled the kitchen our entire stay. When you book here make sure you do not get room 604!
Stayed 2 nights in Aug 2020
Response from Barbara on 18 Aug 2020
Dear Mr Biemans, We thank you very much for your kind feedback and are pleased that you were able to enjoy a nice stay with us despite your unfortunate experience with the smell of the kitchen. We have taken note that we should no longer assign room 604 to you. We would be very happy to welcome you again at the Gstaad Palace on another occasion. Best wishes, Barbara Branco-Schiess Guest Relations Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto
Romantic n clean with gorgeous views n outstanding royal service above reproach. Entertaining n amazing.
Stayed 3 nights in Jan 2020
Response from Barbara Branco-Schiess on 8 Jun 2020
Dear Jose, Thank you very much for your marvellous feedback and we hope to welcome you back to the Gstaad Palace very soon. Best wishes, Barbara

10/10 Excellent

Joao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel in Gstaad
Amazing hotel in Gstaad with a superb service, restaurants and bar. The Spa and pool are excelent. Just the price is not very atractive but you get what you have payed for.
Stayed 2 nights in Feb 2020
Response from Barbara Branco-Schiess on 12 Feb 2020
Dear Joao, Thank you very much for taking the time to give us this superb note on Hotels.com and as well the comment about your stay. We are pleased that you spent a good time with us and we hope to welcome you back another time at the Gstaad Palace. Kind regards, Barbara Branco-Schiess Guest Relations Manager

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place and comfortable stay
It was absolutely amazing! thank you and we will be back! Just felt prices in Greengo club are way too much! work on it please!
Stayed 4 nights in Jan 2020
Response from Barbara Branco-Schiess on 12 Feb 2020
Dear Damian, Thank you for your marvellous and as well sincere feedback. We are very pleased to read that you enjoyed an amazing stay and that you will be back. The comment about the prices in the legendary Night Club GreenGo I have forwarded to the concerning persons. We are very much looking forward to your next visit at the Gstaad Palace. Kind regards, Barbara Branco-Schiess Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Barbara Branco-Schiess on 25 Sept 2018
Thank you for your marking.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018
Response from Barbara Branco-Schiess on 25 Sept 2018
Thank you for your marking

10/10 Excellent

Stanley Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It really is a Palace
From the moment you arrive you are surrounded by professional personnel. Friendly, helpful and knowledgeable. Fantastic restaurant and terrace where the hectic of the outside world is forgotten. The variety of food is particularly note able. An Indian chef who would give some of the best known chefs in London a good run for their money. It's a Palace and as a guest you know it is. A great place to pamper yourself for a weekend and longer.
Stayed 3 nights in Jul 2017
Dear Mr Barry, Thank you for your marvelous feedback. We are very happy to read that you spent a good time with us. With big pleasure I will forward your nice compliment to the staff. Thank you again for sharing your experience, and we are looking forward to welcome you back to the Gstaad Palace on another occasion. Yours sincerely, Romuald Bour Directeur

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Barbara on 23 Jan 2023
Dear Philippe,Thank you very much for taking the time to give us this this beautiful rating.We would be very happy to welcome you back to the Gstaad Palace on another occasion.Best wishes,Barbara BrancoGuest Relations Manager

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incrível,perto da perfeição
Stayed 1 night in Aug 2022
Response from Barbara on 4 Sept 2022
Dear Alvaro,Thank you very much for taking the time to write us this marvelous feedback. We are pleased that we were able to meet your expectations and we would be very happy to welcome you again soon at the Gstaad Palace. Best wishes,Barbara Branco-SchiessGuest Relations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホスピタリティに溢れる素晴らしいホテル
2019年2月以来の再訪でしたが、前回と同じく素晴らしい滞在でした。 案内されたお部屋は清潔で明るいインテリアでした。 到着日は夕方から雪が降ってきたのですが、部屋の窓からの景色がポストカードのようで何回もビデオを撮りました。 ルームサービスやハウスキーピングなども電話でお願いをするとびっくりするぐらいすぐに来てくれました。 レストランやラウンジのスタッフもフレンドリーに話しかけてくれ、全てのスタッフがホスピタリティに長けていました。スパもプールも広くてとてもよかったです。 私たちのロストラッゲージもコンシェルジュのリズは根気よく空港会社に電話してくれ探し出してくれとても感謝しています。 100点満点以上の滞在でまたすぐに泊まりたいホテルです。
Stayed 1 night in Jan 2022
Response from Barbara on 11 Jan 2022
Dear Guest, Thank you very much for taking the time to give us this wonderful feedback. We were very happy to pass on your compliments to the teams of the Room Service, Housekeeping and the Concierge Liz. They were enthusiastic about your praise. We would be very happy to welcome you again at the Gstaad Palace on another occasion. Best wishes, Barbara Branco-Schiess Guest Relations Manager

10/10 Excellent

Raphael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Une référence en matière de palace
Séjour très agréable, en famille, dans un lieu exceptionnel, élégant, reposant. Confort absolu de la chambre, personnel globalement de qualité (très variable cependant au niveau des restaurants). Dommage qu'il ne nous ait pas été précisé au début que nous avions droit à un crédit repas journalier. Le spa est par ailleurs très esthétique, magnifique décoration!
Stayed 5 nights in Jan 2022
Response from Barbara on 11 Jan 2022
Cher Raphael, Nous tenons à vous remercier chaleureusement d'avoir pris le temps de nous partager ce beau retour. Nous tenons également à vous remercier pour votre feedback concernant le crédit culinaire et nos collaborateurs de la réservation et de la réception feront encore plus d'efforts pour que cela soit transmis de manière plus claire. Nous serions très heureux de pouvoir vous accueillir à nouveau au Gstaad Palace lors d’une autre occasion. Avec nos meilleures salutations, Barbara Branco-Schiess Guest Relations Manager

8/10 Good

Helio Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Barbara on 16 Aug 2021
Dear Mr Helio, Thank you for taking the time to give us this nice feedback and we hope to welcome you back to the Gstaad Palace on another occasion. Kind regards, Barbara Branco-Schiess Guest Relations Manager

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un Palace paradisiaque !
Accueil, gentillesse, services, tout était parfait! Nous étions hors vacances dans cet hôtel et je pense que c'est un avantage pour être mieux servis. Nous avons été surclassé aussi. Un endroit idyllique, que nous conseillons à Gstaad.
Stayed 2 nights in Jun 2021
Response from Barbara on 5 Jul 2021
Chère Brigitte, Nous vous remercions pour votre magnifique retour et nous sommes heureux que vous ayez passé un si beau séjour chez nous. Nous espérons vous accueillir à nouveau au Gstaad Palace lors d’une prochaine occasion. Avec nos meilleures salutations, Barbara Branco-Schiess Guest Relations Manager

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Barbara Branco-Schiess on 9 Mar 2021
Cher Monsieur Gougenheim, nous vous remercions pour votre magnifique retour et nous sommes heureux de lire que vous avez passé un très beau séjour au Gstaad Palace. Nous espérons de vous accueillir lors d'une autre occasion au Gstaad Palace. Avec nos meilleures salutations, Barbara Branco-Schiess Guest Relations Manager

10/10 Excellent

Tommaso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2020
Response from Barbara on 8 Jan 2021
Dear Tommaso, Thank you very much for your marvelous feedback and we hope to welcome you back to the Gstaad Palace very soon. Best wishes, Barbara Branco Guest Relations Manager

8/10 Good

Heinz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Barbara on 9 Sept 2020
Dear Heinz, Thank you very much for your kind feedback, we hope to welcome you back to the Gstaad Palace on another occasion. Best wishes, Barbara Branco-Schiess Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
une belle adresse
Le charme du classique allié au confort du moderne, nous avons adoré nos 3 jours dans cette adresse de renom. Tout était parfait, avec un surclassement qui nous a permis de laisser dormir notre enfant sur un canapé-lit, les douces soirées dans le jardin grandiose, avec une vue à couper le souffle. Seul bémol, l’organisation de la terrasse du restaurant, difficile de savoir à qui s’adresser. Nous reviendrons certainement!
Stayed 2 nights in Aug 2020
Response from Barbara on 13 Aug 2020
Chers Madame et Monsieur, Merci beaucoup de nous donner ce magnifique et en même temps sincère retour. Nous sommes ravis que vous ayez passé un bon séjour. Merci beaucoup pour votre remarque concernant l’organisation de la terrasse du restaurant. Très honnêtement, nous étions tous un peu dépassés par ce beau temps. Nous réfléchissons déjà à la manière dont nous devons organiser cela à l'avenir. Que ce soit à cause du temps ou de la manipulation des tables. Encore une fois, merci beaucoup pour vos aimables commentaires et nous espérons de accueillir à nouveau au palais de Gstaad à une autre occasion. Avec nos meilleures salutations, Barbara Branco-Schiess Guest Relations Manager

10/10 Excellent

Lamberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
..un soggiorno d'altri tempi!!
È stato un piacevolissimo viaggio nel tempo, accompagnati da uno squisito Staff di persone professionalmente ineccepibili, e nel contempo umanamente straordinarie. Fantastica la location, superlativa l'atmosfera che emana tutto l'ambiente. Camera calda e intima, Spa certamente all'altezza, colazione esaustiva per ogni esigenza. Ristorante di gran classe, con piatti superlativi. Un grazie particolare a Luca!!!
Stayed 3 nights in Jan 2020
Response from Barbara Branco-Schiess on 12 Feb 2020
Dear Lamberto, Thank you for your marvellous feedback and Luca was thrilled about your special thank you to him. We are very pleased that you spent such a good time with and we hope to welcome you back to the Gstaad Palace on another occasion. Kind regards, Barbara Branco-Schiess Guest Relations Manager

10/10 Excellent

Petr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отлично
Stayed 2 nights in Dec 2019
Response from Barbara Branco-Schiess on 12 Feb 2020
Dear Petr, Thank you for your excellent feedback and we hope to welcome you back another time at the Gstaad Palace. Kind regards, Barbara Branco-Schiess Guest Relations Manager

8/10 Good

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hits and misses
Das Gstaad Palace ist soeben von einem Schweizer Business Magazin zum besten Ferien-Hotel der Schweiz gewaehlt worden. Nummer 1 oder Nummer 10; gross sind die Unterschiede nicht und irgendwo zwischen 1 und 10 wuerden wohl auch wir das Hotel einstufen, ABER; Unser Nachtessen am ersten Abend auf der Terasse war nicht 5*. Es hatte viel zu viele Gaeste (= profits, no doubt) und die Bestuhlung war etwa so, wie ich mir sie vorstelle auf einem Kreuzfahrtschiff fuer 4,000 Gaeste... Fuer die Hotelgaeste haette es meines Erachtens einen von den 'Touristen' abgegrenzten und ruhigeren Teil geben sollen. Dort, mindestens, haette auch die Kleiderordnung einigermassen stimmen muessen. - Am naechsten Abend waren wir im Le Chalet zum Essen und waren nicht wenig erstaunt, als uns dort das Menu der viel teurerer Terasse ueberreicht worden. Nach einem "boesen Blick" wurden uns dann die normalen und wesentlich 'billigeren' Menus gegeben. Ebenfalls ein unwuerdiger Versuch fuer 'profit at any cost'? Aber wenigstens war das Essen an beiden Orten ausgezeichnet...
Stayed 2 nights in Jul 2019

10/10 Excellent

Arlette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Barbara Branco-Schiess on 25 Sept 2018
Thank you for your marking.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Barbara Branco-Schiess on 25 Sept 2018
Thank you for your marking.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palace ist top
Klassisches Grand Hotel oberhalb Gstaad gelegen. Was man erwartet wird auch erfüllt. Top Hotel. Unser Zimmer war zwar nicht riesig aber sehr hochwertig und stilvoll eingerichtet. Ausgezeichnetes Abendessen in sehr schönem Ambiente (Le Grand Restaurant). Das Palace hat sicher seinen Preis, den ist es aber wert.

10/10 Excellent

Phmiloda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Barbara Branco-Schiess on 25 Sept 2018
Thank you for your marking.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is spacious and very cozy
Very good

8/10 Good

mioyouki, 日本, 東京都

Liked: Cleanliness, property conditions & facilities, room comfort
1点以外は大満足です。
ホテルそのもの、お部屋は大満足。１点残念な点が。。ここに宿泊したのは2回目なのだが（いずれも一人旅）、前回も似たような事があった。今回は入浴中にチェンバー（各階にいるサービス係？）に勝手に入室された。バスルームでドアをノックする音が聞こえたが出れる状態ではなかったのでそのままにしておいた。お風呂から出た後、ドアを開けた形跡が。。さすがにそれはちょっとと思いフロントに電話を入れると「チェンバーがサービスのために入室したが、あなたが入浴中とわかりそのまま退室したのだろう」、と。スイスの高級ホテルは全てそんなことがあるのでしょうか？午前と午後の2回サービスを行うのが普通なのだとしても、説明も無く勝手に部屋に入られるのにはちょっと抵抗を感じた。その辺のところ、どうなのでしょう？？一人旅じゃなければ、誰かが部屋にいるから返事が出来てドアを開けられることも無いんでしょうかね？？