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Reviews of Ramada by Wyndham Rock Hill at Sullivan Center

2.5 out of 5
Ramada by Wyndham Rock Hill at Sullivan Center
283 Rock Hill Drive, Rock Hill, NY

Reviews

7.8

Good

Rating 10 - Excellent. 155 out of 498 reviews" "
Rating 8 - Good. 198 out of 498 reviews" "
Rating 6 - Okay. 91 out of 498 reviews" "
Rating 4 - Poor. 29 out of 498 reviews" "
Rating 2 - Terrible. 25 out of 498 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jinet, staen island

Stayed 2 nights in Aug 2019

8/10 Good

robert, st augustine, fl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
reasonable pricing, friendly desk personnel,location, several restaurants and grocery nearby
Stayed 3 nights in Nov 2020

8/10 Good

Verified traveller

Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2020

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Clean and comfortable room. Will stay again
Stayed 1 night in Oct 2020
Response from RR on 27 Oct 2020
Thank you for your lovely comment. We are delighted that you enjoyed and noticed all of the aspects of the hotel. All of our effort and hard work is rewarded upon receiving comments like yours. Once again, thank you for providing such a wonderful feedback of our property, location and services!

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2020
Response from RR on 14 Oct 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

10/10 Excellent

David, North Bergen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, the room was very clean, and the hotel was very quiet. I’ll definitely come back
Stayed 1 night in Oct 2020
Response from RR on 14 Oct 2020
Thank you for your lovely comment. We are delighted that you enjoyed and noticed all of the aspects of the hotel. All of our effort and hard work is rewarded upon receiving comments like yours. Once again, thank you for providing such a wonderful feedback of our property, location and services!

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect
I have no complaints about this hotel...but one. The walls were paper thin. I could hear talking, walking, toilets flushing & doors closing. Really a shame because I probably will not go back for that reason. I have to add the the hotel’s location is good for nearby restaurants & the casino.
Stayed 1 night in Sep 2020
Response from RR on 30 Sept 2020
Thank you for staying with us at The Sullivan. We know you have other choices when deciding where to stay and we’re pleased that you chose to spend your time with us. It was great to hear that you enjoyed your visit! Your taking the time to share your experience means a lot to me and the rest of the team.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Didnt even get in the car
Stayed 1 night in Sep 2020
Response from RR on 29 Sept 2020
Thank you for staying with us at The Sullivan. We know you have other choices when deciding where to stay and we’re pleased that you chose to spend your time with us. We‘re very sorry we didn’t meet your expectations at The Sullivan during your visit. I appreciate your candid comments and will take them into consideration as we strive to make each and every stay exceptional. Please accept my sincere apologies. Your feedback has been shared with the team and we will address your concerns immediately

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort
A DUMP
No shower curtain? Toilet ran all night then over flowed in the morning. We could not shut it off, had to brace the float with a coat hanger? Soda machine took my money.
Stayed 1 night in Sep 2020
Response from RR on 29 Sept 2020
Thank you for staying with us at The Sullivan. We know you have other choices when deciding where to stay and we’re pleased that you chose to spend your time with us. We‘re very sorry we didn’t meet your expectations at The Sullivan during your visit. I appreciate your candid comments and will take them into consideration as we strive to make each and every stay exceptional. Please accept my sincere apologies. Your feedback has been shared with the team and we will address your concerns immediately

8/10 Good

Kenneth J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from RR on 21 Sept 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from RR on 21 Sept 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

10/10 Excellent

Ghitana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleased!!
Stayed 2 nights in Sep 2020
Response from RR on 17 Sept 2020
Thank you for your lovely comment. We are delighted that you enjoyed and noticed all of the aspects of the hotel. All of our effort and hard work is rewarded upon receiving comments like yours. Once again, thank you for providing such a wonderful feedback of our property, location and services!

6/10 Okay

Verified traveller

Liked: Staff & service
Only "ok"...
Stayed 2 nights in Sep 2020
Response from RR on 17 Sept 2020
Thank you for staying with us at The Sullivan. We know you have other choices when deciding where to stay and we’re pleased that you chose to spend your time with us. We‘re very sorry we didn’t meet your expectations at The Sullivan during your visit. I appreciate your candid comments and will take them into consideration as we strive to make each and every stay exceptional. Please accept my sincere apologies. Your feedback has been shared with the team and we will address your concerns immediately

6/10 Okay

Elyse

Disliked: Cleanliness
Stayed 1 night in Sep 2020
Response from RR on 24 Sept 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

4/10 Poor

Verified traveller

The hotel is outdated and falling apart
Stayed 1 night in Sep 2020
Response from RR on 11 Sept 2020
Thank you for staying with us at The Sullivan. We know you have other choices when deciding where to stay and we’re pleased that you chose to spend your time with us. We‘re very sorry we didn’t meet your expectations at The Sullivan during your visit. I appreciate your candid comments and will take them into consideration as we strive to make each and every stay exceptional. Please accept my sincere apologies. Your feedback has been shared with the team and we will address your concerns immediately

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel great service clean, great staff, great location, friendly
Stayed 1 night in Sep 2020
Response from RR on 8 Sept 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

8/10 Good

John

Liked: Staff & service
Stayed 1 night in Sep 2020
Response from RR on 17 Sept 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from RR on 6 Sept 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from RR on 27 Aug 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020
Response from RR on 27 Aug 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
not happy
check in not good, I had talked to randy the manager on Saturday he said to ask for him when we arrived . he was not there. the next day he was not there and no phone call, we came up there to see how the hotel and the golf course was ( Tarry Brae ) both was very good., check in took about 1/2 hour could not give me what the price was , then she gave me 3 different prices and 4 nights. it was only 1 night two rooms 2 queen beds , could not believe that one was 28 and the other was room 4. i told Randy that is September we wanted to do a Family golf outing.
Stayed 1 night in Aug 2020
Response from THE SULLIVAN TEAM on 20 Aug 2020
We are sincerely sorry that you were unable to connect with our GM. We will have him in touch with you shortly. We are pleased to hear that you did enjoy your visit with us at The Sullivan.

10/10 Excellent

JC, Rochester Ny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurants within walking distance, room was clean and beds comfortable
Stayed 1 night in Aug 2020
Response from RR on 16 Aug 2020
Thank you for your lovely comment. We are delighted that you enjoyed and noticed all of the aspects of the hotel. All of our effort and hard work is rewarded upon receiving comments like yours. Once again, thank you for providing such a wonderful feedback of our property, location and services!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from RR on 16 Aug 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2020
Response from RR on 11 Aug 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2020
Response from RR on 10 Aug 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from RR on 5 Aug 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2020
Response from RR on 4 Aug 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from RR on 3 Aug 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

2/10 Terrible

Rich, NY-52,

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Tv sucks very dark room cause lights were not working horrible WiFi and a lot of broken stuff in the room
Stayed 1 night in Jul 2020
Response from RR on 29 Jul 2020
Thank you for staying with us at The Sullivan. We know you have other choices when deciding where to stay and we’re pleased that you chose to spend your time with us. We‘re very sorry we didn’t meet your expectations at The Sullivan during your visit. I appreciate your candid comments and will take them into consideration as we strive to make each and every stay exceptional. Please accept my sincere apologies. Your feedback has been shared with the team and we will address your concerns immediately

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service, room comfort
It Was The Second Time In A Week That I Sta-yd Their. The First Time I Had To Change Rooms Because The Toilet Was Clogged, But Had A Overall Good Experience. The Second Time The WiFi Did Not Work, When I Called The Front Desk They Told Me That The Room I was Staying Is Out Of Their Coverage & They Don't Have Any Other Room Available, When I Mentioned It Again By Checkout The Didn't Offer Any Compensation
Stayed 1 night in Jul 2020
Response from RR on 29 Jul 2020
Thank you for staying with us at The Sullivan. We know you have other choices when deciding where to stay and we’re pleased that you chose to spend your time with us. We‘re very sorry we didn’t meet your expectations at The Sullivan during your visit. I appreciate your candid comments and will take them into consideration as we strive to make each and every stay exceptional. Please accept my sincere apologies. Your feedback has been shared with the team and we will address your concerns immediately

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from RR on 29 Jul 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2020
Response from RR on 13 Jul 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff
Stayed 1 night in Jul 2020
Response from RR on 13 Jul 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

6/10 Okay

Amberly

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2020
Response from RR on 10 Jul 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2020
Response from RR on 10 Jul 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2020
Response from RR on 10 Jul 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

6/10 Okay

Shmuel

Stayed 1 night in Jul 2020
Response from RR on 8 Jul 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

6/10 Okay

Mariko

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jul 2020
Response from RR on 7 Jul 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

4/10 Poor

Veronica

Travelled with partner
Disliked: Cleanliness
It seems like a really nice hotel but once you go inside, the rooms look outdated and they have a funky smell. I found a dirty towel behind one of the night stands.
Stayed 1 night in Jun 2020
Response from RR on 8 Jul 2020
Thank you for staying with us at The Sullivan. We know you have other choices when deciding where to stay and we’re pleased that you chose to spend your time with us. We‘re very sorry we didn’t meet your expectations at The Sullivan during your visit. I appreciate your candid comments and will take them into consideration as we strive to make each and every stay exceptional. Please accept my sincere apologies. Your feedback has been shared with the team and we will address your concerns immediately

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2020
Response from RR on 30 Jun 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and organized and implementing social distance.
Stayed 1 night in Jun 2020
Response from RR on 26 Jun 2020
Thank you for your lovely comment. We are delighted that you enjoyed and noticed all of the aspects of the hotel. All of our effort and hard work is rewarded upon receiving comments like yours. Once again, thank you for providing such a wonderful feedback of our property, location and services!

10/10 Excellent

MoNique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from RR on 25 Jun 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from rr on 3 Jun 2020
Thank you for staying with us at The Sullivan. We know you have other choices when deciding where to stay and we’re pleased that you chose to spend your time with us. It was great to hear that you enjoyed your visit! Your taking the time to share your experience means a lot to me and the rest of the team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2020
Response from rr on 3 Jun 2020
Thank you for staying with us at The Sullivan. We know you have other choices when deciding where to stay and we’re pleased that you chose to spend your time with us. It was great to hear that you enjoyed your visit! Your taking the time to share your experience means a lot to me and the rest of the team.

6/10 Okay

Kristin

Stayed 1 night in May 2020
Response from RR on 27 May 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

10/10 Excellent

Marcella, Bridgeport

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is beautiful. I like the scenery but needs microwave in room
Stayed 1 night in Apr 2020
Response from Randy on 30 Apr 2020
Thank you for taking the time to complete our survey. I am delighted to know that overall you had a pleasant stay and I look forward to welcoming you again in the future. And for now please accept our very best regards and safe travels always!

8/10 Good

Marcella, Connecticut

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good price had a wet smell but overall good no microwave in room had to travel far just to warm up my food and no movie stations
Stayed 1 night in Apr 2020
Response from Randy on 16 Apr 2020
Thank you for staying with us at The Sullivan. We know you have other choices when deciding where to stay and we’re pleased that you chose to spend your time with us. We‘re very sorry we didn’t meet your expectations at The Sullivan during your visit. I appreciate your candid comments and will take them into consideration as we strive to make each and every stay exceptional. Please accept my sincere apologies. Your feedback has been shared with the team and we will address your concerns immediately

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and clean room, breakfast was provided for all guests
Stayed 1 night in Apr 2019
Response from Randy on 4 Apr 2020
Thank you for staying with us at The Sullivan. We know you have other choices when deciding where to stay and we’re pleased that you chose to spend your time with us. It was great to hear that you enjoyed your visit! Your taking the time to share your experience means a lot to me and the rest of the team.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Mar 2020
Response from Randy on 27 Mar 2020
Thank you for staying with us at The Sullivan. We know you have other choices when deciding where to stay and we’re pleased that you chose to spend your time with us. We‘re very sorry we didn’t meet your expectations at The Sullivan during your visit. I appreciate your candid comments and will take them into consideration as we strive to make each and every stay exceptional. Please accept my sincere apologies. Your feedback has been shared with the team and we will address your concerns immediately