Hello Irena,Thank you for your feedback, I do want to address a couple of items here. Your reservations were certainly confirmed. But I believe the main issue here is that your two reservations were booked under two different names, only one of your rooms was directly under your name. Unfortunately, the confirmation numbers used by Expedia do not actually provide any information to our hotel system, they are internal use for Expedia so our staff are unable to pull up reservations using that information. Additionally, we do not receive any notes, marking, notifications, etc. that these reservations were in any way connected to each other or that you had booked two reservations. I do sincerely apologize about your experience, but I hope with the information I've provided the context of what occurred makes a bit more sense. If you have further questions or would like me to clarify anything please feel free to reach out to me through the hotel as I'm unable to leave contact information in reviews per Expedia policy. Thank you for your time, and I do hope you will give us another chance in the future to provide you with a better experience.

Hello Carine,Thank you for leaving such a lovely review of our hotel. We are so glad you continue to enjoy your stays with us while you are visiting. Hopefully the next time you're in town it's on of the days our bar is open! We look forward to hosting you again the next time you are in the area and hope you have a wonderful day.

Hello Reginald,Thank you for leaving a review of our hotel! We're quite glad to see our staff were able to make a positive impact on your stay with us and that the cleanliness was up to your standards. We hope to see you again the next time you find yourself in the area. Until then have a great day!

Hello Katelyn,Thank you for taking the time to leave a review of our hotel. We're always happy to earn a perfect score and see that a guest really enjoyed their time with us. We hope to see you again the next time you find ourself in thee area. Until then, thank you again and have a wonderful day!

Hello Ruth,Thank you for leaving us a perfect score! We're quite glad to see you enjoyed your stay with us. Hopefully we will see you again in the future. Thank you again for the feedback and have a wonderful day!

Hello Lori Morency,Thank you for leaving a review about your stay with us. We are always happy to hear that our guests enjoy their time with us and very happy to hear you found our hotel to be a good value. We certainly hope you will stay with us again the next time you find yourself in the area! Until then have a wonderful day!

Hello Eric,Thank you for leaving a review of our hotel! We're always happy to earn a perfect score and we are always happy to hear that our staff were able to make a positive impact on your time with us. We hope to see you again the next time you're in town! Until then have a lovely day.

Hello Angela,Thank you for the feedback about your stay with us. First off I am very sorry to hear about your experience with the front desk at check-in and I will talk to them about it. I do also apologize about any noise issues, it was obviously a very busy couple of days thanks to the eclipse and I'll be sure to mention the noise from the rollaway to our housekeeping team. I am glad to hear at least that you found everything to be nice and clean. We do hope that if you find yourself in the area again that you will give us another chance to provide you with a better experience. Either way, thank you for the feedback so we can identify areas of improvement.

Hello Myrna,Thank you so much for your lovely and detailed review of our hotel! To start with we are extremely glad to hear that our staff were able to make such a positive impact on your time with us. We are also happy to hear that the accommodations worked well for your needs. We will definitely take the note on plastic items into consideration as we are always looking to make improvements and be more eco-friendly. We look forward to seeing you again the next time you're passing through the area. Until then have a lovely day!

Hello kinia,Thank you for leaving a review of our hotel. We are happy to see your overall stay with us was pleasant! We hope to see you again the next time you find yourself in the area. Thank you again for the feedback and have a wonderful day!

Hello Sergio,Thank you for leaving a review of our hotel. First off we are happy to hear that you enjoyed your stay with us! We do agree on the bathrooms in particular and that is an item we are looking to improve in the future. We hope to see you again in the future. Until then have a great day!

Hello Marie,Thank you for leaving feedback about your stay with us. We are glad that our decorations were appreciated for the eclipse and that you found everything to be clean! We are always looking to make improvements to our rooms and common spaces and comments like this help us know what to focus on. Thank you again for the review, and we hope to see you again if you ever decide to return to the Rochester area. Have a great day!

Hello Gen,Thank you for the feedback about your experience with us. I am glad at least to see that your overall stay was pleasant. However we are concerned about your comment with the ID and will speak to the staff that checked you in to ensure proper procedure is being followed. We do hope to see you again in the future to provide a better experience. Thank you again for the feedback so we can address it, and have a great day.

Hello Ali Akbar,Thank you for leaving a review for us. We're happy to hear that our location worked well for you and that the cleanliness was up to your expectations! We certainly hope to see you again the next time you find yourself in the area. Until then have a wonderful day!

Hello Paul,Thank you for taking the time to leave a review of our hotel. We are always happy to earn a perfect score and am glad to hear your experience was pleasant. We hope to see you again the next time you're in the area, possibly even when it's light out! Until then have a wonderful day.

Hello Reuben,Thank you for the feedback regarding your stay with us. I am very sorry to hear that you had such a poor experience. The mattresses and HVAC unit are both pretty new so I would like to know more details about the issues you experienced. If you are able to give us a call at the hotel and ask for me I would appreciate any additional details you can provide.

Hello Robert,Thank you for leaving a review of our hotel. We're always happy to earn a perfect score! We hope to see you again the next time you find yourself in the area. Until then have a wonderful day!

Hello Boaz,Thank you for leaving a review of your stay with us. We are always happy to hear that out staff were able to make a positive impact on someone's time with us! We hope to see you again the next time you're in town. Have a great day!

Hello Skyler,Thank you for your feedback on your time with us. We're very glad that you were able to take advantage of, and enjoyed the pool and other amenities of our hotel! We look forward to seeing you again the next time you find yourself in the area. Until then, have a fantastic day!

Hello Carole,Thank you for leaving a review of your time with us. To start with we're glad to see your overall stay was pleasant even if our location didn't work the best for your needs. We do hope you'll give us another try in the future, but understand if the location doesn't work. Either way we appreciate the feedback and hope you have a great day.

Hello Leah Solon,Thank you for leaving a review for us! We're always happy to earn a great score. We are very happy that our location worked so well for you! We look forward to seeing you the next time you're in town. Thank you again for the review and have a wonderful day.

Hello YaQin,Thank you for taking the time to leave a review of our hotel. We're always happy to earn a perfect score and see that one of our guests enjoyed their experience with us! We look forward to seeing you again the next time you are in the area. Until then have a wonderful day.

Hello Nancy,We appreciate you leaving such detailed feedback about your stay with us. To start with we're glad to see that our location and our staff were able to make a good impact on your time with us. We are sorry to hear the food was just okay and that your room could use some touching up. We are working on updating a number of our rooms so we hope you'll give us another try soon! Thank you again for the feedback, and have a wonderful day.

Hello Vanessa,Thank you for taking the time to leave feedback for us. We're happy to see that your stay with us was a good one and we're always happy to earn 5 stars! We hope to see you again soon, and until then have a lovely day.

Hello Staci,Thank you for leaving a review for us. We are always happy to earn a perfect score and are happy to hear that our hotel worked well for you! We hope to see you again the next time you're in the area. Until then have a wonderful day!

Hello Monica,Thank you so much for taking the time to leave a review for us! We are always happy to earn a 5 out of 5 and hear that someone had a great time during their stay. We look forward to seeing you again the next time you find yourself in the area. Have a fantastic day and thank you again for the lovely review.

Hello Laura,Thank you for leaving such lovely feedback for us. We're so glad to hear that our staff were able to make a positive impact on your stay with us and that the cleanliness was up to your standards! We are sorry to hear about the noise issue during your stay however. We hope to see you again in the future for another, quieter, stay with us. Thank you again and have a wonderful day!

Hello Zurisdai,Thank you for leaving a review of our hotel. we're glad to see that your overall experience with us was pleasant. We certainly hope to see you again the next time you find yourself in the area. Until then, have a wonderful day and thank you again for your review.

Hello Gloria,Thank you for leaving a review of our hotel. We are sorry to see that your stay with us was just "ok". We hope that you will give us another try in the future to provide you with a better experience. Until then, have a lovely day and thank you again for the feedback.

Hello Kathryn,Thank you for taking the time to leave a review of our hotel. We're glad to see that your overall stay with us was pleasant. We hope to see you again the next time you're in the area. Until then, have a wonderful day and thank you again!

Hello Kristie,Thank you for leaving a review for us! We're very happy to see that you had a great experience during your stay with us! We hope to see you again the next time you are in town. We hope you have a wonderful day and thank you again so much for the feedback!

Hello Deanna,Thank you for leaving a review of our hotel. We're always happy to earn a perfect score and hear the one of our guests had a great experience during their stay with us. We certainly hope to see you again the next time you find yourself in the area. Until then have a wonderful day and thank you again for the feedback!

Hello Jenelle,Thank you for taking the time to leave a review of our hotel. We're glad to see that your overall stay with us was pleasant. We hope to see you again the next time you are in town. Until then have a wonderful day!

Hello Jim,Thank you for taking the time to leave us a review! We're glad to see that overall our hotel worked well for you and you enjoyed the food in our restaurant! We're always thrilled to earn a perfect score. We look forward to seeing you again the next time you're in town! Until then have a lovely day and thank you again for the feedback.

Hi Josh,Thank you for the feedback on your stay with us. I'm sorry to hear about the TV issue but very glad we were able to take care of the issue promptly! We hope to see you again next time you're in the area. Thank you again for the review and have a wonderful day.

Hello John,Thank you for taking the time to leave feedback for us! We are extremely glad to hear that our staff were able to make such a positive impact on your time with us as that is what we strive for. We certainly hope to see you again the next time you find yourself in the area. Until then thank you again and have a great day!

Hello Tyler,Thank you for leaving a review of our hotel. We're glad to see that each piece of your stay from the location to the room itself worked well for your needs! We hope to see you again the next time you find yourself in the area. Thank you again for the feedback and have a wonderful day!

Hello Frederic,Thank you for taking the time to leave a review of our hotel. We are extremely pleased to hear that our staff were able to provide such a great experience for you! We look forward to seeing you again the next time you're in town. Thank you again for the feedback and have a wonderful day!

Hello Chucheng,Thank you for leaving a review of our hotel. We're glad to see that your overall experience with us was pleasant. We hope to see you again the next time you find yourself in the area! Until then have a wonderful day and thank you again for the feedback.

Hello Colleen,Thank you for the feedback about your experience with us. I am sorry to hear that your visit this time around wasn't as pleasant as your previous one in 2019. We are always looking to make improvements, and it is unfortunate to hear that we're not moving in the correct direction. We do hope you will give us another chance in the future to provide you with the experience you expected. Thank you again for the feedback and have a great day.

Hello Eduardo,Thank you for leaving a review of our hotel. We are always thrilled to earn a perfect score and hear that one of our guests enjoyed their stay with us. We look forward to seeing you again the next time you find yourself in the area. Until then, have a wonderful day and thank you again for the feedback.

Hello Francis,Thank you for the lovely review of our hotel. We are very glad to see that the price and our location worked very well for your needs. We look forward to seeing you again the next time you are in the area. Until then have a great day and thank you again for the feedback!

Hello Yunice,Thank you for leaving a review of our hotel. We are always happy to earn a perfect score and hear that one of our guests had a great experience with us. We hope to see you again the next time you find yourself in the area. Until then, have a wonderful day and thank you again for the feedback.

Hello Sandra,Thank you for leaving a review for us! We're always thrilled to get a perfect score. We are pleased to hear that our location worked very well for your visit to RIT. We look forward to seeing you again the next time you find yourself in the area. Until then thank you again and have a wonderful day!

Hello Sandra,Thank you for taking the time to leave us a review. We are always thrilled to earn a perfect score. We're certainly glad to see that you were able to visit so easily with your student! We look forward to seeing you again the next time you're in the area. Until then, have a lovely day and thank you again for the feedback!

Hello Maria,Thank you for the feedback about your stay with us. I am sorry to hear that your experience with us wasn't the best. I am glad to see at least that our staff and cleanliness were up to your expectations. We are always looking to make improvements. If you would be willing to give us another try I would recommend one of our executive rooms which have been fully renovated and are a much different experience than our standard rooms. Either way, thank you for the feedback about your experience and I hope you have a great day.

Hello Kasey,Thank you for leaving a review of our hotel! We're always thrilled to receive a perfect score and see that one of our guests enjoyed their stay with us. We hope to see you again the next time you find yourself in the area. Thank you again for the review, and have a wonderful day!

Hello Ellis,Thank you for the feedback about your stay! We're glad to see that our hotel worked well for what you needed, and that you felt comfortable with us. We hope to see you again the next time you find yourself in the area! Thank you again for the review and we hope you have a wonderful day!

Hello Carrie,Thank you for leaving a review of our hotel! We're very glad to have been able to earn a perfect score as we love to hear that our guests enjoyed their stay with us. We hope to see you again the next time you are in the area. Until then have a lovely day, and thank you again for the review!

Hello Joann,Thank you for your feedback. We are sorry to see your experience with us was less than pleasant. I was unable to find any reports of these issues so I will be sure to pass them along to our team so it can be addressed. Thank you for the information, and we hope you will give us another try in the future to provide you with a better experience.