Robertsau Holidays from £521

Very convenient and welcoming.

Liked: Spa Didn’t like: - room size - red vine was cold - The bottle vine for Expedia guests not provided - plastic vine glasses in the room

Situated very close to the railway station in a good area. Reception staff were very pleasant and helpful. Good view from the room. Bed comfortable. Although we paid for a superior room, it was very disappointing. There was a new shower, wash basin and toilet but there were brown water stains on the ceiling above. The rest of the room was in dire need of renovation. All the paintwork was chipped or very badly painted. The wardrobe mirror door had a large crack which was covered over with sticky tape. The carpet was old, thin and uneven. A trip hazard. The hotel was informed in advance that one of the party was gluten free. We stayed 4 nights bed and breakfast. Bread rolls were provided for 3 mornings but we were told there were none on the other morning, nor was there any fruit salad. The bread problem was remedied when the receptionist had ‘a word’ with the waitress but there was no fruit salad that day. The website showed boiled egg but this didn’t materialise until the second day after we spoke to the receptionist again.

Nicely renovated historic hotel. Very well located. Comfortable room.

This is a wonderful hotel! This was our second time staying at this property. The staff is exceptional! They went above and beyond at checkout to get us to our departure bus at the train station so we would not miss out flight. I cannot thank them enough. Wonderful service! Would stay here again and again!