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Area around the property was just fine, only tough thing is right now, they are going through construction for their parking lot. So parking was tough but no big deal.
Jonathan
Stayed 1 night in May 2024
Response from maha on 21 May 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel we are making a new hotel that's why the parking is complicated, but we do have 24h valet service for your convenience we will do our best to make your stay better.
The property is nice and close to the mission inn district.
Bryan
Stayed 2 nights in May 2024
Response from maha on 21 May 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
10/10 Excellent
Lupe Martha, San Dimas
14 May 2024
Liked: Cleanliness, staff & service
Perfect location for downtown Riverside!❤️
Lupe Martha
Stayed 1 night in May 2024
Response from maha on 21 May 2024
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
I loved the fact that this wasn't just a good hotel but a good area everything we needed and wanted to do was in walking distance.
Maricella
Stayed 2 nights in May 2024
Response from JH on 15 May 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel
Excellent stay at the Hampton Inn. Staff was friendly and the room was very comfortable. My only suggestion would be to extend the breakfast to 10am on weekends. Especially Sunday morning.
Comfortable room, a small but much appreciated swimming pool, and a very good complimentary breakfast. I didn’t want to pay $23 for parking so I parked right on the residential street next to the hotel with no problems. My one complaint is that the windows in the room didn’t open (I have a strong preference for fresh air).
Allison
Stayed 3 nights in Apr 2024
6/10 Okay
Jeffrey
Business traveller
9 Apr 2024
Liked: Cleanliness
Elevators were not consistently operating properly. Sometimes stopping at floors not selected.
For some reason, the entire parking lot was unavailable. The only parking was over a block away or you had to valet park. Parking was 15-30.00 and you could not access your car once it was parked.
New hotel, friendly staff but no parking. I was asked to park in a parking structure a block away.
henry
Stayed 1 night in Mar 2024
Response from JH on 15 May 2024
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our parking service didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.
There is a music club right outside our window. The crazy loud music lasted until 2am!!! I wasn’t able to fall in sleep at all. Parking is more than $30 /night and I feel guilty not tipping the employees who help get my car from the valet. Breakfast is nice.
Clean, modern, convenient. Great breakfast, tea and coffee in the lobby
Marianna
Stayed 1 night in Feb 2024
Response from V on 7 Mar 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
10/10 Excellent
Allison
18 Feb 2024
Allison
Stayed 1 night in Feb 2024
Response from V on 7 Mar 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Riverside.
2/10 Terrible
Matthew
Business traveller
16 Feb 2024
Disliked: Staff & service, room comfort
You can do better.
Did not disclose parking charges when I booked (that should be illegal). Need to re-do my entire expense report (thanks). Double charged me for parking, and 4 calls later, charge still not reversed on my CC. Walls and floors/ceilings inside room were really thin. Woke up by noisy neighbors several times during the night. Will not return to this property.
Matthew
Stayed 1 night in Feb 2024
Response from V on 7 Mar 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Riverside.
Wonderful and safe location. Excellent and attentive staff!
Teresa
Stayed 2 nights in Feb 2024
Response from V on 7 Mar 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
6/10 Okay
Stephanie
9 Feb 2024
Liked: Staff & service, amenities
Overall great however the cleanliness needs to be taken alittle serious for the amount of money paid for a room .
Stephanie
Stayed 1 night in Feb 2024
Response from V on 7 Mar 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Riverside.
10/10 Excellent
Guillermina
Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
10/10 Excellent
Guillermina
Travelled with family, Travelled with family and small children, Business traveller
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
6/10 Okay
Anna
Travelled with family and small children
28 Jan 2024
Rom was clean but hotel was noisy. When we checked I we were given the keys to someone else's
Room.
Anna
Stayed 1 night in Jan 2024
Response from V on 7 Mar 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Riverside.
Other than the walking distance to separate building self parking, our stay and accommodations were a 10. We would stay here again!
Adrian
Stayed 1 night in Jan 2024
Response from V on 7 Mar 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Riverside.
Parking is a hassle, the front desk folks not very nice.
Elena
Stayed 1 night in Jan 2024
Response from V on 7 Mar 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Riverside.
6/10 Okay
Angela
27 Jan 2024
Angela
Stayed 1 night in Jan 2024
8/10 Good
Patrick M, Riverside
Travelled with family
26 Jan 2024
Breakfast was great
Patrick M
Stayed 1 night in Jan 2024
Response from JH on 8 Mar 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
The Hotel parking is condamned for construction, parking is now offsite at the nearest public parking. Elevator in that parking is out of service currently.
The hotel is charging the same price for parking than before when it was on site, which makes no sense.
Valet parking is offered at $33/ night !!
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
Nice quiet place. Newer hotel breakfast was delicious. Parking not so good construction in the area took away the parking lot for the hotel. Additional parking was one block away. Had to pay for that!
Rolando
Stayed 1 night in Jan 2024
Response from JH on 8 Mar 2024
Thank you for taking the time to write such a detailed review. All your comments areessential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.
Hotel and staff are great ! It’s in a great location. The only downfall is parking, even if you valet just so you can check in and drop your stuff off and then leave if you come back after the valet hours and you have to self park you still have to pay for the valet price !
Gina
Stayed 1 night in Jan 2024
6/10 Okay
Larry
21 Jan 2024
Liked: Cleanliness, staff & service
Larry
Stayed 2 nights in Jan 2024
Response from V on 7 Mar 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Riverside.
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
This is a brand new modern property with great amenities (including beer and wine on tap in the lobby). The parking lot is large and fenced which made me feel very secure walking my dogs and is very helpful in this area where parking is difficult to find. Right next door to the Food Lab which is an amazing food court consisting of gourmet start ups.
Kelli
Stayed 1 night in Jan 2024
Response from V on 7 Mar 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.