Dear James, Thank you for your positive feedback about your stay at Extended Stay America! On behalf of the hotel management, we're thrilled to hear that you had an awesome experience during your stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to providing you with another fantastic experience during your next visit. Sincerely,Hotel Management

Dear Diana, Thank you for the review and comment. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Hotel Management

Dear Martin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Rebecca, Thank you for choosing to stay with us. We appreciate your feedback regarding our breakfast offerings. While we strive to provide a satisfactory experience, we apologize if our current selection did not meet your expectations. Your comments are valuable, and we'll take them into consideration for future improvements. We hope you enjoyed your overall stay and look forward to having the opportunity to welcome you back in the future and provide a more satisfying visit. Sincerely,Hotel Management

Dear Donna, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies. We take our commitment to cleaning rooms seriously and will review your feedback. Thank you again for your feedback, and we wish you all the best with your travels. Sincerely,Hotel Management

Dear Walter, Thank you for sharing your excellent review of your visit to Extended Stay America. We aim to make your stay as comfortable as possible and assist you with whatever you need. Therefore, we especially appreciate your nice comments about Maria's service, and we will surely share your compliments with her! Thanks again, and we hope you will stay with us again. Sincerely,Hotel Management

Dear Christina, Thank you for sharing your concerns with us. We truly appreciate your feedback, as it helps us improve our guest experience moving forward. We want to assure you that the safety and security of our guests and employees are our top priorities. We work closely with local law enforcement authorities to ensure a safe environment for everyone. Please accept our sincere apologies for any discomfort or unease you experienced during your stay. We hope you will give us another chance to provide you with a more positive experience on your next visit.Sincerely,Hotel Management

Dear Christine, Thank you for evaluating your recent stay with us. We are delighted you were pleased with our colleague Maria, and we will surely pass along your kind words. However, we apologize for the difficulties with the elevator and the room keys. We understand how crucial a fresh and welcoming atmosphere is to an enjoyable stay. We continuously aim to maintain our hotel's environment, and we appreciate you bringing your concerns about the smell on the first floor to our attention. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Maria, We are flattered by your lovely review of Extended Stay America. It is very kind of you to recognize our devoted staff for their hospitable service, and we will share your compliments with them. It was our pleasure to host you during your time in Norco, and we look forward to your next visit.Sincerely,Hotel Management

Dear Margarita, We're delighted to hear that you found Extended Stay America to be clean during your stay! Providing a clean and comfortable environment is our priority, and we're pleased that you had a positive experience. Thank you for your feedback, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management

Dear Claudia, We're truly sorry to hear about your disappointing experience at our hotel. Your feedback regarding the odor, bedding comfort, breakfast quality, and safety concerns is deeply concerning, and we apologize for falling short of your expectations. Providing a comfortable and secure environment for our guests is our top priority, and we regret that we did not meet this standard during your stay. We take your comments seriously and will address these issues promptly to ensure improvements are made. Your satisfaction is important to us, and we hope you will consider giving us another chance to provide you with the excellent experience you deserve.Sincerely,Hotel Management

Dear Matthew, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Chris, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your visit. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Janet, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Cleanliness is a top priority, and we regret that your room did not meet our standards. Your comments will be shared with our housekeeping team for improvement. We strive to provide a comfortable environment for all our guests and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear James, Thank you for your feedback. We're glad to hear you found our hotel clean and the staff courteous. However, we apologize for any inconvenience regarding noise and trash disposal. Your insights are valuable, and we'll work to address these aspects for an improved experience. We hope to welcome you back, ensuring a more seamless stay and meeting your expectations.Sincerely,Hotel Management

Dear Mayra, Thank you for your positive feedback about your stay at Extended Stay America! We're delighted to hear that you had a great experience. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future. Sincerely,Hotel Management

Dear Douglas, Thank you for reviewing your recent stay with us. While we are pleased you loved the hospitable service provided by our associates, we apologize for not meeting your expectations regarding the issues you mentioned. The lack of amenities and the noise disturbance from inconsiderate guests is unacceptable and not representative of our standards. We also regret your disappointment with the discomfort of our beds. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Christopher, Thank you for sharing your review. We would like to apologize for the experience you had during your stay at our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is memorable.Sincerely,Hotel Management

Dear Fernanda, We are very sorry for any stress caused to you while staying with us. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. In response to your review, we will instruct our staff to double-check the rooms before allocating them to the guest. Please give us the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management