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Reviews of Holiday Inn Reynosa Zona Dorada, an IHG Hotel

3.5 out of 5
Holiday Inn Reynosa Zona Dorada, an IHG Hotel
Emilio Portes Gil #703, Colonia Prado Sur, Reynosa, TAMPS

Reviews

8.2

Very good

Rating 10 - Excellent. 183 out of 353 reviews" "
Rating 8 - Good. 85 out of 353 reviews" "
Rating 6 - Okay. 41 out of 353 reviews" "
Rating 4 - Poor. 17 out of 353 reviews" "
Rating 2 - Terrible. 27 out of 353 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Kamila

Business traveller
Disliked: Staff & service, amenities
Going in was a beautiful building, front desk seemed friendly, and the restaurant attached to the hotel looked Lovely. Up until I checked in. I get my room key go in my room, TV doesn’t work, door doesn’t lock, they can’t change me to a new room. The staff mentioned they can send someone to fix the lock, no once came. Hours pass and I get hungry. I decided to do the smart thing and stay in the hotel bc keep in mind you’re in REYNOSA. I go into the restaurant in the hotel, Agave. Im told to seat myself so I do. I can’t feel eyes staring quite a bit. I ignore it unless it’s the waiter. He ask basic questions, what to drink. I get a NORMAL lemonade. I after taking a few sips I get a bitter tart aftertaste like some cleaning products. I believed it was probably dish soap or lousy dishwasher detergent. I get my food. I get tacos and they’re plain as can be with no seasonings in it at all. I can’t finish it only ate two bc I was starving. I drank HALF of my lemonade and still noticed a particular gentleman starting. I ignored him up until he came up to my table and looked at my dish then straight up stared at me. Only thing I did was a polite yet confused smile. He walks off. I start to feel uncomfortable so I pay and walk back to my room.I start to feel like I’m on an elevator as I’m walking and everything starts to spin. My legs are wanting fold. I get to my room and I’m nearly loosing consciousness until I make myself throw everything I consumed up.I stayed up until I left at7am
Stayed 1 night in Mar 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Enjoy staying at this hotel, great experience every time
Stayed 1 night in Nov 2023

10/10 Excellent

Alberto

Stayed 1 night in Nov 2023

6/10 Okay

Martha

Stayed 2 nights in Nov 2023

8/10 Good

Javier

Stayed 1 night in Nov 2023

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio al cliente. Y la habitación bien limpia.
Stayed 3 nights in Sep 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Karen

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was okay the buffet for the morning breakfast was the overall amazing that’s what keep us happy the people from there restaurant was so kind and friendly. But the hotel it’s self was not as we thought!!! The staff in the front was not friendly at all she didn’t seem like she wanted to help. Overall the hotel room smelled nasty like sewer and the room Wasn’t in good condition. But the hotel driver was very nice and polite! Also they did a good job on keep vehicles safe and the gate was close to prevent theft! So that’s something to take into consideration! But I hope they improve with maintenance for the room because those room smell nasty I couldn’t really sleep. Also improve with front desk staff.
Stayed 1 night in Sep 2023

10/10 Excellent

EVERT, edinburg

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

JOSE, Laredo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Just the restaurant
Stayed 1 night in Jul 2023

10/10 Excellent

anna, crosby

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property!
Stayed 1 night in Jul 2023

8/10 Good

Sergio

Travelled with family
Liked: Cleanliness, staff & service
Tv cable or streaming not working. Mold oe bathroom smell on the walk way 2nd floor. Restaurant food very good. Room clean and very good
Stayed 1 night in Jun 2023

8/10 Good

Neyda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean an the staff was very nice the only thing was the ac was not working correct in both rooms I got they just wore not cooling
Stayed 2 nights in Jun 2023

10/10 Excellent

luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Kamila

Stayed 1 night in Apr 2023

2/10 Terrible

Carlos Ivan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated property the A/C did not work. The price of the room to expensive for horrible customer service.
Stayed 2 nights in Apr 2023

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a wonderful stay. Staff was friendly.
Stayed 2 nights in Mar 2023

8/10 Good

Sebastian

Stayed 1 night in Mar 2023

8/10 Good

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and very kind staff
Stayed 1 night in Mar 2023

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Juan, Mission

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente muy tranquila la zona
Stayed 1 night in Feb 2023

10/10 Excellent

Brian

Stayed 1 night in Feb 2023

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellente get away for a family event.
Excellent stay, you got everything for a weekend, of course just minor things , but overall excellent hotel and very friendly staff. 💯 recommended!
Stayed 1 night in Apr 2022
Response from Revenue Manager. on 11 Apr 2022
I appreciate you taking the time to complete your review. We will continue to provide you with a great experience. Thank you.

2/10 Terrible

Stephen

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2022
Response from Revenue Manager. on 8 Mar 2022
Hi, we're truly sorry you didn't enjoy your stay. We ask you please for more feedback so we can take care of the problem you experienced.

8/10 Good

KYO TAE

Stayed 2 nights in Feb 2022
Response from Revenue Manager. on 25 Feb 2022
Gracias por sus comentarios, nos gustaría obtener mas información de su estadía para mejorar en nuestras areas de oportunidad.

2/10 Terrible

Melissa

Stayed 1 night in Feb 2022

8/10 Good

María Elisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is quite, the restaurant is good, it is clean, the location is close to the border and it is safe.
Stayed 2 nights in Feb 2022
Response from Revenue Manager. on 15 Feb 2022
Thank you for sharing your experience in the hotel with us. We'll continue working to offer a better experience on your next visit.

2/10 Terrible

Gonzalo

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It takes forever for a hot water, the entire hotel smell like smoke. There were a lot Koreans with open doors in their rooms smoking and since you can't open the windows their solution is to open the front door and the entire hallway now stinks. The hotel manager does not enforce the free-smoke hotel.
Stayed 2 nights in Jan 2022
Response from Revenue Manager. on 26 Jan 2022
Thank you for the time taken to fill out the review. We're sorry you didn't enjoy your stay; we're working every day to serve our clients better. Best regards.

8/10 Good

Flor A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, a lil out dated but overall, it was good.
Stayed 3 nights in Jan 2022
Response from Revenue Manager. on 26 Jan 2022
Thank you for the time taken to fill out the review. We're working every day to serve our clients better. Best regards.

8/10 Good

Erika, Madison

Travelled with partner
Liked: Cleanliness, staff & service
Good service
Stayed 1 night in Jan 2022
Response from Revenue Manager. on 26 Jan 2022
Thank you for the time taken to fill out the review. We're working every day to serve our clients better. Best regards.

10/10 Excellent

Carlos, Guanajuato

Stayed 1 night in Dec 2021

6/10 Okay

Nelba de la

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
False advertisement I booked threw expedia the presentation of room totally different from the room that I stayed.
Stayed 1 night in Oct 2021

2/10 Terrible

Raúl

Business traveller
Stayed 1 night in Oct 2021

2/10 Terrible

Sabrina

Disliked: Cleanliness
I found a bed bug crawling in my sheets. All night I was being eaten alive too! I couldn’t sleep at all! Worst experience of my life. Yuck!
Stayed 1 night in Oct 2021

4/10 Poor

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I disliked my experience at this location. It was smelly and dirty
Stayed 1 night in Oct 2021

6/10 Okay

Jeanette

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not good for what we paid..
Too old and small room and oveall need to start remodeling the hotel. Its a very good hotel but pricing is too high for what we paid for.
Stayed 1 night in Oct 2021

2/10 Terrible

Erika, Highlands

Travelled with family and small children, Travelled with group
Disliked: Amenities, property conditions & facilities
Not what i expected for the price paid. No room keys where available had to get front desk to be opening the room door. Only 2 towels to shower very outdated rooms a/c wasn’t good.
Stayed 1 night in Oct 2021

10/10 Excellent

diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Katherine

Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property!!
Stayed 1 night in Aug 2021
Response from Revenue Manager. on 10 Aug 2021
Thank you for the review, we appreciate the time taken. We hope to serve you again soon.

4/10 Poor

Verified traveller

Business traveller
Liked: Property conditions & facilities
regular
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Revenue Manager. on 10 Aug 2021
Thank you for the review, we appreciate the time taken. We hope to serve you again soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021
Response from Revenue Manager. on 10 Aug 2021
Thank you for the review, we appreciate the time taken. We hope to serve you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Everything is good at this hotel, clean, nice stuff, very close to the border, it is exellent to Stay.
Stayed 1 night in Jun 2021
Response from Revenue Manager. on 26 Jun 2021
We appreciate the time taken to fill out this review, and we'll continue to do our best to make every stay better.