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Reviews of The Hotel Rafiya, Redditch

3 out of 5
The Hotel Rafiya, Redditch
Far Moor Lane, Redditch, England

Reviews

6.4
Rating 10 - Excellent. 40 out of 161 reviews" "
Rating 8 - Good. 41 out of 161 reviews" "
Rating 6 - Okay. 20 out of 161 reviews" "
Rating 4 - Poor. 21 out of 161 reviews" "
Rating 2 - Terrible. 39 out of 161 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable stay
Stayed 7 nights in Apr 2024

10/10 Excellent

Graham

Stayed 2 nights in Mar 2024

10/10 Excellent

Lakota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
such a nice place to stay at
Stayed 1 night in Mar 2024

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Quite a full night rest
Stayed 7 nights in Mar 2024

10/10 Excellent

Craig

Business traveller
The rooms are very spacious, the girl on front desk was lovely, polite and helpful. It was a very pleasant experience and one I’d recommend to anyone.
Stayed 1 night in Mar 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 6 nights in Mar 2024

10/10 Excellent

Graham

Stayed 1 night in Feb 2024

8/10 Good

Graham

Easy access safe cameras on site
Stayed 5 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Help Staff
The Staff were very helpful and welcoming. That made a big difference.
Stayed 1 night in Feb 2024

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Short but pleasant stay
Stayed 2 nights in Feb 2024

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Nice to stay in
Stayed 6 nights in Jan 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 4 nights in Jan 2024

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 7 nights in Jan 2024

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 7 nights in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rubbish
Shabby, dated with stains on the walls and bath. No facilities, very noisy, thin walls.
Stayed 1 night in Dec 2023

4/10 Poor

Louise

Disliked: Property conditions & facilities, room comfort
Last minute booking due to original hotel shut
Hotel looks like pontins chalets. Inside very basic. Was clean but could have been better (didnt feel could get in the shower as shower screen looked a little mucky). Sheets were vlean but had burn holes in.
Stayed 1 night in Dec 2023

4/10 Poor

Maria

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
1st class place to stay
Stayed 2 nights in Dec 2023

2/10 Terrible

WAQAS

Disliked: Room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

WAQAS

Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 11 nights in Nov 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Loverly place nice and quiet
Stayed 3 nights in Nov 2023

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023

2/10 Terrible

leslie

Stayed 1 night in Nov 2023

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Graham

Nice place
Stayed 2 nights in Nov 2023

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Nov 2023

8/10 Good

Brian

Stayed 2 nights in Nov 2023

6/10 Okay

David

Stayed 1 night in Nov 2023

10/10 Excellent

Graham

Nice
Stayed 1 night in Nov 2023

10/10 Excellent

Graham

Stayed 2 nights in Oct 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 7 nights in Oct 2023

10/10 Excellent

Graham

Nice place
Stayed 1 night in Nov 2023
Response from Joey on 6 Nov 2023
Thank you for the pleasing feedback, Graham! We will put in our continuous efforts to provide consistent service every time. Regards, Joey

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Oct 2023
Response from Joe on 6 Nov 2023
Hi, Graham! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joe

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 4 nights in Oct 2023
Response from Barbara on 6 Nov 2023
Thank you for your appreciation, Graham! We hope to give you consistent service every time. Regards, Barbara

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joey on 6 Nov 2023
Hi! We are elated to know that you liked our services. Regards, Joey

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice stay
Stayed 1 night in Oct 2023
Response from Barbara on 6 Nov 2023
Hi, Graham! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara

10/10 Excellent

Graham

Disliked: Amenities
Nice stay
Stayed 2 nights in Oct 2023
Response from Joey on 6 Nov 2023
Thank you for the pleasing feedback, Graham! We will put in our continuous efforts to provide consistent service every time. Regards, Joey

4/10 Poor

Anthony

Disliked: Cleanliness, property conditions & facilities
Reputation of being a knocking shop is well earned. Toilet badly stained below the water line. Half assembled flat pack furniture, no clothes hangers, no tv remote. Distinct smell of damp & mould on entry. At least bedding was clean. Hot & Cold bathroom tap plumbed back to front. Cheapness not a good excuse.
Stayed 1 night in Oct 2023
Response from Tim on 6 Nov 2023
Apologies for the problems you had faced, Anthony! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Enjoyed the stay
Stayed 3 nights in Oct 2023
Response from Joey on 6 Nov 2023
Hi, Graham! We are elated to know that you liked our services. Regards, Joey

8/10 Good

Ailsa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good cheaper accomodation for overnight stay for work. Good size room with bathroom, tea and coffee facilities, TV, WiFi, parking outside rooms.
Stayed 1 night in Oct 2023
Response from Noah on 6 Nov 2023
Thank you for your appreciation, Ailsa! We hope to give you a consistent service every time. Regards, Noah

10/10 Excellent

Graham

Travelled with family
Disliked: Amenities
Loverly stay
Stayed 3 nights in Oct 2023
Response from Joey on 6 Nov 2023
Hi, Graham! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

10/10 Excellent

Graham

Travelled with family
Disliked: Amenities
Quite
Stayed 4 nights in Oct 2023
Response from Joey on 6 Nov 2023
Hi, Graham! We are elated to know that you liked our services. Regards, Joey

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tired, but OK for the price
This hotel is very tired and needs refurbishing. My room was not well loved (scratches over the desk, one bedside light didn't work, wardrobe had a random brush and picture in it). The ashtray outside the room was full, and other guests wandered the corridor outside smoking which wafted into the room on occasion. Nevertheless, the room itself was clean as was the bathroom, the carpet in a good state, the bed linen clean. Customer service follow up was polite. Lack of other facilities (E. G. Restaurant, or indeed, anything at all) doesn't help. For the price, it did the job.
Stayed 1 night in Oct 2023
Response from Barbara on 6 Nov 2023
Hi! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara

4/10 Poor

Emma

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and intimidating
I booked this hotel quite last minute - a few days before as my usual hotel wasn’t available. There lies in my first mistake! When I arrived there were 3 men in the reception, the two in front of the counter didn’t move or make any space for me, glaring with no smile. Quite intimidating for a solo female. Maybe they were super friendly inside but certainly wasn’t great for first impressions. Next was the full page disclaimer. Not sure I’ve ever had to sign a disclaimer for drugs but maybe that’s just me. I do however understand that they prob need to include that given the state of the hotel and the clientele that may frequent there. It’s a motel style which I had no idea before booking. Outside are an extra caravan and abandoned vehicles everywhere. Inside looked fairly clean and by photos you’d think it was. Don’t look at reviews from others as you’ll then start looking at the room properly. The toilet had hair on it, the bin hadn’t been emptied so then you wonder- has this room actually been cleaned? The bed was lumpy and uncomfortable and I imagine the small electric radiator means this room is pretty cold on arrival in the winter? Overall, there were shouts during the night, I slept terribly and had to shower with blinkers on trying hard to ignore my surroundings. Yes I could have complained and moved but I arrived at 10pm. Needless to say no I don’t recommend this and especially if you are a lone female. I will never stay here again.
Stayed 1 night in Sep 2023
Response from Tim on 6 Nov 2023
Hi, Emma! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

8/10 Good

Inderjit

Liked: Staff & service, property conditions & facilities
Comfortable night’s stay, parking space, relatively well priced and helpful staff.
Stayed 1 night in Sep 2023

6/10 Okay

Matthew

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Hi, Matthew! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ava

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Dewi on 12 Sept 2023
That is great to hear, Andy! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities
Needs a lot of money spending on improvements just to tidy it up - manager seems to be driving a nice car must be where the money goes
Stayed 1 night in Aug 2023

2/10 Terrible

KEITH

Stayed 2 nights in Aug 2023