Property amenity

Reviews of Americas Best Value Inn Red Bluff

2.5 out of 5
Americas Best Value Inn Red Bluff
210 S Main Street, Red Bluff, CA

Reviews

5.6
Rating 10 - Excellent. 45 out of 411 reviews" "
Rating 8 - Good. 94 out of 411 reviews" "
Rating 6 - Okay. 92 out of 411 reviews" "
Rating 4 - Poor. 84 out of 411 reviews" "
Rating 2 - Terrible. 96 out of 411 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

4.4/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Charles

Disliked: Staff & service, property conditions & facilities
There is not a single thing in the like column!! The place should not even be in business
Stayed 2 nights in Apr 2024
Response from Guest Relations on 25 Apr 2024
Dear Charles,We appreciate you sharing your thoughts regarding your recent visit. It greatly saddens us to hear we were unable to meet your expectations, and that you found your visit unsatisfactory. Our front desk team is always available and happy to help with any issues that may arise, and to ensure you have an enjoyable experience. We consider all feedback an opportunity to address where we could be making improvements. Thank you for your valuable input.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Douglas, Vancouver

Liked: Staff & service
Good Value for what I paid.
Stayed 1 night in Apr 2024

2/10 Terrible

Anna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved a room with 3 beds, entering the room the bathroom was flooded. Went to reception, they offered to put me in a room with 2queens and wanted to charge me for another room with one bed. She then said there was another room with 3 beds but the heater/AC wasnt working. We took it and the heater did work. I think they just wanted me to pay for another room as she made comments saying that i already paid a very low price through expedia. She was upset i reserved through expedia. Never staying there again! Also there was dry blood on pillow cases, the room smelled like smoke, and the sink in bathroom was leaking.
Stayed 1 night in Apr 2024
Response from Guest Relations on 18 Apr 2024
Dear Anna,Thank you for sharing your concerns. We strive to provide comfortable and well-maintained accommodations, and we did not meet those standards during your visit. We value your feedback and are addressing the issues you've mentioned, including the cleanliness and maintenance problems, to ensure they are not repeated. We hope to have another opportunity to demonstrate our commitment to guest satisfaction and provide you with a better experience.

2/10 Terrible

Dakota

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful. Check in took forever. I was asked to "go look at the room" before checking in. On first glance, the property is outdated and as expected for the price. I returned to check in and said it was fine. I never signed any paperwork checking in, they could not get their machines to work and after waiting around for almost 30 minutes they said that's fine, I could go. Getting into room I used the restroom to discover the toilet doesn't flush. I attempted to lock the door and the door jam was situated in a way that prevented the dead bolt from locking. Sketch much? Big red flag. After taking off my shoes, discover the floor in the room is wet, gross. After 20 minutes it turns from an outdated room into an unclean, malfunctioning and unsafe property to stay in. I packed myself and my family up immediately and we found somewhere else to stay for the night. I did not check out with the property as I never signed anything officially to check in (should have been my first red flag) and when I contacted Expedia to refund my trip that I purchased trip protection for they did nothing! Awful, terrible.
Stayed 1 night in Mar 2024
Response from Guest Relations on 7 Mar 2024
Dear Dakota,We value your feedback and are concerned about the issues you encountered during your stay. Ensuring a seamless check-in process and maintaining our rooms to the highest standards are priorities for us. Your insights are appreciated, we will promptly address these concerns to improve our guest experience.

2/10 Terrible

kayla

Stayed 1 night in Jan 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got to the motel, they said i didnt have a room, even though i had a confirmation number!
Stayed 1 night in Jan 2024
Response from Guest Relations on 2 Feb 2024
Dear David,Thank you for your feedback. Please know that our systems sometimes have issues syncing with third-party sites, resulting in such situations. That said, we sincerely apologize for the inconvenience, and we hope that our team was able to accommodate you in some way. We wish you well as your travels continue.

2/10 Terrible

lilliam

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got there with my family after I already paid for the room and they did not take the expedia reservation, I had to pay again. Rooms didn't have shower towels, pillows, soap and no toilet paper. It was really bad.
Stayed 1 night in Jan 2024
Response from Guest Relations on 27 Jan 2024
Dear Lilliam,We regret any confusion and inconvenience caused during your time with us. Rest assured, your feedback is vital and will be shared with the respective teams as we constantly aim to make the appropriate changes and improvements, especially regarding our service and accommodations. We encourage you to reach out to the third-party service you booked with if you have any further questions regarding billing on that end, and we hope to welcome you back in the future for a better visit.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The place is a dump . Can not recommend
Stayed 1 night in Jan 2024
Response from Guest Relations on 12 Jan 2024
We are saddened to learn you had a poor experience with us, and we apologize for falling short of your expectations. If you have any suggestions on where we can improve, please feel free to reach out to us at your earliest convenience. Thank you for taking a moment to share your thoughts, and we wish you well.

2/10 Terrible

Tracy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service and shady hotel
Stayed 1 night in Nov 2023
Response from Guest Relations on 8 Dec 2023
Dear Tracy,We are disappointed that we did not meet your expectations. Our team will ensure the high standards of hospitality we aim to deliver are provided on all occasions. If you wish to share more specific details about your stay, we would be grateful for the opportunity to use that feedback to improve. Our guests are the best part of what we do, and we will work diligently to ensure our accommodation and services are top-notch. Thank you, and we hope to hear from you.

2/10 Terrible

Amanda J

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Holes in the walls, dead cockroach in the bathroom, crack in the mirror, dirty/dusty. Felt like I couldn’t sleep under the covers. People are loud, but the only somewhat okay thing is the staff they were very nice.
Stayed 1 night in Nov 2023
Response from Guest Relations on 15 Nov 2023
Dear Amanda,Though we are glad you enjoyed our friendly staff, we regret that other aspects of your stay fell below your expectations. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed promptly as we take action to rectify the issues you've mentioned and give our rooms the extra attention they deserve. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

2/10 Terrible

Faris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Joe

Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service
Tv didn't work, but everything else was spot on.
Stayed 1 night in Oct 2023

2/10 Terrible

Dean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was closed. Barely functioning air conditoner. No cable/TV. Door to room barely closed and locked.
Stayed 1 night in Oct 2023
Response from Guest Relations on 14 Oct 2023
Dear Dean,Thank you for leaving us a review. We are disappointed that we were not able to meet the expectations that you had for us. It is our hope that you were able to contact the front desk for any assistance and concerns during your visit. This is not usual for a stay with us. Our team is dedicated to providing the highest quality experience for our guests, and we will be sure to share your comments as feedback for improvement.

6/10 Okay

Rick

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Mark

Stayed 1 night in Sep 2023

4/10 Poor

John

Disliked: Property conditions & facilities
Hoping for a pool, it was a mess, locked up, and should be removed from the property’s description. Rooms need attention, but are clean.
Stayed 1 night in Sep 2023
Response from Guest Relations on 16 Sept 2023
Dear John,We're glad you found our housekeeping efforts satisfactory. It is unfortunate, however, that you had some concerns regarding the condition of your room. Our team will conduct an evaluation and make improvements where necessary. Overall, we hope you had a pleasant trip.

4/10 Poor

Deby

Stayed 1 night in Sep 2023

2/10 Terrible

Dino

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay there again the room smelled like cat urine; mold all over the ceiling dirty and not worth it
Stayed 1 night in Aug 2023
Response from Guest Relations on 4 Sept 2023
Dear Dino,This is not indicative of the quality experience we aim to provide our guests, and we hope that you brought these concerns to our staff's attention while still at the property. Nonetheless, we will address your concerns about cleanliness and odor in your room. All opportunities to improve will be seized, and it is feedback like yours that allows us to focus our attention on the areas that need to be improved. Thank you, and we wish you safe travels ahead.

2/10 Terrible

Sara, Fallon

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found someone elses hair on the bathroom floor. The room is really dark. The wall are very dirty, had only 2 towels and the shower nobbs leaked a constant drip when on. The pool was so dirty my kids didnt wven want to get in it.
Stayed 1 night in Aug 2023
Response from General Manager on 30 Aug 2023
Dear Sara,Your comments are much appreciated. We apologize for any cleanliness concerns during your visit and our housekeeping team will be sure to look into your comments further. Thank you, and we hope you'll give us another chance soon.

4/10 Poor

jeffrey

Stayed 1 night in Aug 2023

8/10 Good

Daniel

Liked: Amenities
Ok
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Misty

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero stars
It was so bad we left. We spent the money we had on this room, it was 110° out that day we got checked into our room and the air conditioner was broken and the front of it was hanging halfway off. The fridge was broken pulled out from the wall and had a puddle of brown water in the bottom and the carpet was wet, I couldn’t get the TV to turn on and while I was trying to turn it on I felt the cable box and it was burning hot even though it wasn’t on seems very unsafe. We went to the front desk and asked if we could get a different room. We could overlook some things but not no air conditioning when it’s 110°. The lady said they’re full even though there was barely any cars in the parking lot. I had my eight-year-old son with me and I was not gonna make him stay in this hot room. I contacted Hotels.com they tried to call her and she wouldn’t answer the phone thank goodness hotels.com has such great customer service they sent me a voucher so that we can go somewhere else to get a room. I will never stay here again. I had stayed here a couple times before and it was rundown but the people were nice and It was affordable. But after this time, never again.
Stayed 1 night in Jul 2023
Response from Guest Relations on 10 Jul 2023
Dear Misty,We regret that this visit did not meet your previous expectations. Please know that we will address each of your concerns, especially with our level of hospitality at the front desk. This is not the lasting impression we want you to have. Should your travels bring you back this way, we hope you will consider staying with us again. We would be grateful for the opportunity to exceed your expectations.

2/10 Terrible

Romeelynn

Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Peg

Stayed 1 night in Jul 2023

8/10 Good

Luis

Liked: Property conditions & facilities, room comfort
Not good attention by clerk Garbage all over outside Door not secure
Stayed 1 night in Jun 2023

10/10 Excellent

Jean

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, quiet and well maintained, and a short drive to the beautiful Victorian historic district in Red Bluff.
Stayed 1 night in Jun 2023

4/10 Poor

luogeng

Stayed 1 night in May 2023

4/10 Poor

Kyoko

Stayed 2 nights in May 2023

2/10 Terrible

sean

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Drove all evening 4:30-5 hours just to get there and someone in corporate canceled my reservation so spent an extra 1/2 hour fighting that, got to the room and was completely disappointed stunk like old sweat and cigarettes, AC didn’t work woke at 3:00 am and left.
Stayed 1 night in May 2023
Response from Guest Relations on 26 May 2023
Dear Sean,Thank you for taking the time to share your feedback. We are disappointed to know that we were unable to meet your expectations. We apologize for the inconvenience you faced during your stay. Your concerns are important to us, and we will be sharing your comments with our team so we can further improve our rooms and service. Thank you for choosing to stay with us. We hope that you will return in the future so we can exceed your expectations.

2/10 Terrible

Krystian Wojnar

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy, that’s how I would describe it. I don’t ask a lot when I stop by at a motel but, at least I want to be able to sleep without thinking I al going to be eaten alive by some bugs. They were all over the room and even in bed. Room smelled like cigarettes. I slept there because it was late and I was so tired but as soon as I woke up I left from that disgusting place. The owners seemed nice but this is not an excuse to have a place in this conditions.
Stayed 1 night in May 2023
Response from Guest Relations on 26 May 2023
Dear Krystian,It is disheartening to know that we did not meet your expectations. The comfort of our guests is very important to us. We take your concerns very seriously and will bring the matters up to housekeeping. Thank you for taking the time to review us and choosing to stay with us during your visit.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very Poor
There was no COLD water in the room … only hot water came out of both sink and shower. Room was not cleaned very well. A stained towel was in the bathroom. The clerk was not responsive.
Stayed 1 night in May 2023
Response from General Manager on 17 May 2023
What you have described is not indicative of the quality stay our guests have come to expect from us, and for that, we apologize. We hope you will allow us to host you again to show you our true dedication to hospitality and overall stellar experience. Thank you, and safe travels.

6/10 Okay

Liem

Ok
Stayed 1 night in May 2023

4/10 Poor

omar

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in Feb 2023
Response from General Manager on 28 Feb 2023
Dear Omar,We're sorry to hear that you didn't enjoy your experience with us. Please do not hesitate to let us know what more we could have done to have improved your visit. Thank you, and we hope to see you again soon.

10/10 Excellent

Scuba

Business traveller
Liked: Cleanliness, staff & service
Very helpful and friendly s Front desk staff.
Stayed 3 nights in Jan 2023

2/10 Terrible

dan

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

2/10 Terrible

Mike

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It was the filthiest motel i have ever seen i was a an interstate heavy hauler and stayed in motels 300 days a year for30 yrs and never seen the like. There is lice moving under the painted bathroom vanity.i could go on but i sure you get the gist. Americas Best franchise should be ashamed.
Stayed 1 night in Sep 2022
Response from Guest Relations on 10 Oct 2022
Dear Mike,Your experience is upsetting to read about, as we work hard to provide clean and comfortable lodging for our guests. Nonetheless, we value your feedback and every opportunity given to improve. We wish you all the best as your journey continues.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Kristy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun weekend away
Was a good stay for the money. Pool was nice, AC worked great, ice machine seemed clean and functioning, good assortment of tv channels, fridge/freezer worked, and management was friendly. A couple negatives but nothing that would keep me from returning. Shower hot water leaked which made me have to clean up water mess after showers. Not enough towels for the weekend to shower and swim.
Stayed 2 nights in Jul 2022

8/10 Good

Deadra

Liked: Staff & service, property conditions & facilities, room comfort
A comfy place to stay.
I enjoyed my stay and the staff was very friendly and accomodating. I'd recently stayed at motel 6 a few times here in town, and it was noisy and drab with small rooms. America's best value inn in Red Bluff was roomy and far more homey. While the hotel is starting to show its age, I like the nostalgia in the original metal work and the grass and bbq areas around the pool. Decently priced, i really enjoyed my stay here.
Stayed 4 nights in Jul 2022

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We knew we'd be having a very late arrival (1am). The guy working the front desk wasted absolutely no time getting us checked in. We were in our room within 10 minutes of arriving at the property. This was fantastic service, as so many places will make you wait and take their time even late at night.
Stayed 1 night in May 2022

2/10 Terrible

Judy

Stayed 3 nights in May 2022

2/10 Terrible

Melisa

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bargain hotel for 1-night stay
Good for a one night stay. Only problem was people BBQ'd late into the night. Not sure if they actually were staying there.
Stayed 1 night in May 2022

4/10 Poor

Jesus

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Smoking smile so strong
Stayed 1 night in May 2022
Response from General Manager on 13 Jun 2022
Dear Jesus, The account from your recent stay has been helpful to us. It is our top priority to provide all the comforts of home for our guests, and it saddens us greatly that you felt dissatisfied during your visit. Our housekeeping team has been made aware of your concerns regarding odor so that they can address this promptly. We ask that you give us another chance to change your perceptions with a stay that is nothing short of stellar.

6/10 Okay

Ben

Liked: Staff & service
Disliked: Property conditions & facilities
The walls were dirty - needs repainting. The bathroom had 3 unrepaired, inch-deep holes in the floor - hazard, needs to be fixed. Shower did not have hot water - had to wash myself at the sink - needs to be fixed. Plus - only room during my trip that had a working freezer.
Stayed 1 night in May 2022