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Reviews of Cornelia Deluxe Residence

4 out of 5
Cornelia Deluxe Residence
Betolovoto Area, 2760 Bansko, Razlog, Bansko

Reviews

8.2

Very good

Rating 10 - Excellent. 9 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 2 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Atanas

Stayed 2 nights in Mar 2023

10/10 Excellent

Atanas

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021
Response from Magdalena Ivanova on 26 Nov 2021
Dear Guest, Thank you for your positive respond. We are looking forward to meeting you soon at Cornelia Deluxe Residence. Your sincerely, Reservation Team

10/10 Excellent

Atanas

Stayed 1 night in Nov 2021
Response from Magdalena Ivanova on 24 Nov 2021
Dear Guest, Thank you for your positive respond. We are looking forward to meeting you at Cornelia Deluxe Residence again! Your sincerely, Reservation Office

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great place for relaxing. Good food in the restaurant. Seeing a fox was a bonus. Comfortable bed, very clean apartment and courteous staff. Highly recommended.
Stayed 2 nights in Jul 2021

8/10 Good

Sharon

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Comfortable, friendly, clean with great views.
Fabulous lounge area, warm and cozy, real fires, comfortable furniture, amazing views. Initially disappointed, I specifically asked for a room with a bath but didn't get this. After a 6 hour journey I was too tired to ask for a different room. I would stay at the Cornelia again.
Stayed 3 nights in Mar 2021

10/10 Excellent

Atanas

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2020

4/10 Poor

Marianti

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Cornelia Team on 27 Feb 2020
Thank you very much for your feedback!

10/10 Excellent

Gilly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Cornelia ApartHotel on 30 Aug 2019
Thank you very much for your review! Welcome again!

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was very disappointing - the condition of the room was not very good at all. The shower head sprayed over the top of the cubicle as it was broken and also leaked all over the floor. The plug sockets came out of the wall when you pulled the plug out. The room was self catering but only had plates, cups and cutlery - no knives, cooking utensils, pans or dishes. We told the staff of the issues and granted they did resolve them - we had housekeeping drop of some kitchen bits and a maintenance man sorting the shower and fitting a new shower head. The bed was very comfy though which was good! Breakfast was a bit sparse with flies hovering around but the lady on reception was very helpful. We had booked to stay a week but checked out after our first night as it was all very disappointing and not like a holiday at all. We moved to another hotel in the area which was only a little more money and ALOT better! Sorry Cornelia - we don't usually complain but others need to know that this hotel is really not as good as its rating.....
Stayed 7 nights in Jun 2019
Response from Cornelia Boutique Hotel & SPA on 27 Jun 2019
Hello! We are very sorry to understand that you are disappointed. We appreciate your review though, as it helps us improve and turn dissatisfied clients into satisfied ones. We wish you all the best!

10/10 Excellent

Inna Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing staff
The staff are very nice and the hotel is lovely. The pool and spa is really good. They provide slippers and bath robes which is great. The hair-dryers are very small and not great for my hair but we managed for the days. The food is good and it varied everyday. Out of all the staff members are so lovely and go beyond themselves to help you in every occasions. The rooms were cleaned every day which was great. Amazing view by the room balcony's
Stayed 7 nights in Feb 2019
Response from Cornelia Boutique & SPA on 13 Mar 2019
Dear Inna, Thank you very much for your review! We will continue to work hard to keep the quality of our services and we would really be happy to see you back here!

8/10 Good

wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apt , friendly staff.
Apt was functional, comfy bed, water from tap extremely hot, could be dangerous for kids. Staff we’re all lovely and welcoming. Shuttle bus only runs twice a day, this would probably stop me from visiting again, as quite far from main town, but if you just want to chill and look at the beautiful mountain views. This place is really nice. Pool and spa a nice bonus. Plus walkable distance to nearby hotels if you want a change of scene at night. Overall a good stay.
Stayed 5 nights in Jan 2018
Response from Reception desk on 30 Jan 2018
Thank you for your feedback! We will take the necessary steps to improve our conditions. We will be happy to welcome you again in our hotel!

8/10 Good

Taylan

Travelled with group
Liked: Cleanliness
Stayed 3 nights in Jan 2024

10/10 Excellent

Dimitri, Nürnberg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super Aufenthalt gehabt, Zimmer war wunderschön mit tollem Blick. Personal war sehr freundlich
Stayed 3 nights in Jan 2022
Response from Magdalena Ivanova on 19 Jan 2022
Dear Guest! Thank you for your positive feedback! You are welcome again!

2/10 Terrible

IOANNIS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Read Carefully before you book here !!!
1. Service at restaurant and breakfast area is below standard. Restaurant capacity is too small for such big number of guests. Restaurant staff is not staff at alll : waiting for a free table, standing something to be relaxed but in the meantime when a table is free, this doesn’t mean that you have chance for it as there NO priority : guest that were coming later on, catch up the table even we were waiting earlier. Staff was not caring at all and they pay no attention at all and on top they supported that the following guest had already prepaid for their diner so they owned to catch the free table. Maybe the staff didn’t want our money as Terra bar that is only 170m did it (spent max 30€ for a nice dinner there..) After 10.00 there is nothing on buffet ! 2. spa is far away for average standards facilities : no reception for handling & taking care the area : all floors were dramatically slippery and dangerous for common safe (dramatically shocking wet). Steam bath had minimum 1-2 cm of water that was sticky having no access to leave form the floor canals. Dirty and unhealthy as well. 3. Wifi : Only in the reception area works. if you complain to the reception desk, the answer is very simple : "Come down and work in the lobby" !!!! In 2019 with such internet speed connectivity is a pity not to have jus few repeaters in such a big building ! Charge 1 euro more each night per each room and you will have 48 euros more so you can buy some repeaters : costed only few euros !
Stayed 2 nights in Feb 2019
Response from Cornelia Boutique & SPA on 13 Mar 2019
Dear Ioannis, Thank you for your review! We are sorry to hear you are disappointed with your stay with us. Although we disagree with some of the points, there are actually some areas we could improve and we will work hard to do so, in order to satisfy our guests in the future.

10/10 Excellent

CHRISTOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ένα υπέροχο σαββατοκύριακο
Καθαρό ξενοδοχείο, με υπέροχα spa. Ζεστή πισίνα, κατάλληλη για παιδιά. Ο πρωινός μπουφές αρκετά πλούσιος, αν και έλλειπαν γλυκά σνακ. Το μόνο μειονέκτημα το ασθενές σήμα του wifi στα δωμάτια.
Stayed 1 night in Dec 2017
Αγαπητέ κύριε Σάρογλου, Σας ευχαριστούμε για τα σχόλιά σας και ανυπομονούμε να σας καλωσορίσουμε ξανά στο ξενοδοχείο μας. Θα προσπαθήσουμε να κάνουμε το καλύτερο δυνατό για να βελτιώσουμε τη σύνδεση στο διαδίκτυο.