All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Doing a cross country trip. This facility was wonderful! The staff was very friendly!
There is a big waterpark attached but we did not use it.
Erica
Stayed 1 night in Apr 2024
Response from Carlos - AGM on 3 May 2024
Thank you fso much for the amazing feedback and review. We are thrilled that you enjoyed your recent stay with us. We look forward to your next trip to South Dakota!
I like the price. Checkin was easy. I was overcharged and didn't realize it until 2 days after my stay. I have sent the property 2 messages and have not heard back from them. I'm very disappointed about this.
Amy
Stayed 1 night in Apr 2024
Response from Marina M on 1 May 2024
Hello! We have issued the 25 refund for your pet. We sincerely apologize about the delay in response and the inconvenience. You should see that refund within 3-5 business days as it was processed on 4/28 from our system. Thank you for reaching out to us. We hope to see you again!
6/10 Okay
LeAnn
Travelled with family, Travelled with partner
29 Apr 2024
Pool area was closed very early.
LeAnn
Stayed 1 night in Apr 2024
Response from Marina M on 1 May 2024
We do apologize that the pool closed early during your stay. We hope you will give us another chance and that the weather will cooperate during your stay enabling us to keep it open until its normal designated closing time of 9pm. Safe travels!
Short in the light fixtures only one worked in the room. Shower in evening was cold hair on back of bathroom door pool is disgusting and not clean
Kelly
Stayed 2 nights in Apr 2024
Response from Marina M on 1 May 2024
We appreciate the feedback as it helps us see what we are doing right and where we can improve. Our guests' comfort is at the forefront of our practices, and I sincerely apologize if we fell short of our valued guests’ expectations. I encourage that if you ever encounter any kind of service, cleanliness, or maintenance issue, you let us know before leaving. We will do our best to try to make things right if we have fallen short.We hope you have safe travels to your destination!
10/10 Excellent
Lisa
28 Apr 2024
Liked: Cleanliness
Lisa
Stayed 1 night in Apr 2024
Response from Marina M on 1 May 2024
I am so glad that you enjoyed your stay at LaQuinta and am pleased that you found our location to be great for your trip. I will pass along your kind words to our staff. Please come back and visit us soon!
10/10 Excellent
Alexandra
26 Apr 2024
Alexandra
Stayed 2 nights in Apr 2024
10/10 Excellent
Ronald
Travelled with pets, Travelled with partner
24 Apr 2024
Liked: Property conditions & facilities
Every nice I give a high grade. Will stay here again
Ronald
Stayed 1 night in Apr 2024
Response from Carlos - AGM on 25 Apr 2024
Thank you for the feedback and review. We are thrilled you enjoyed your stay, please come back to visit the next time that you are in Rapid City.
This property was easily accessible for any travelers coming from the east and turning south at Rapid City. This was the best seating for a free breakfast I have ever experienced.
Fred
Stayed 1 night in Apr 2024
Response from Marina on 23 Apr 2024
Thank you so much for the great review! We are delighted you enjoyed your stay and hope to see you again soon! Safe travels to your destination.
The location was convenient as it was close to the highway and shopping malls.
Harry
Stayed 3 nights in Apr 2024
Response from Carlos - AGM on 18 Apr 2024
Thank you for the review and feedback, we are thrilled you enjoyed your recent stay with us, we look forward to your next visit.
6/10 Okay
Jena
Travelled with family
14 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
In the past we were provided with a day wristband for our kids to swim. This time we had to pay seperate to swim at the waterpark. It really does not make sense to stay here if that is the case.
Jena
Stayed 2 nights in Apr 2024
Response from Marina Mikkelsen on 18 Apr 2024
On behalf of the entire staff at the LaQuinta, I wanted to reach out and thank you for your feedback. Your comments help us to see what we are doing right and where we can improve. We hope that you will reconsider and give us another opportunity. We wish you safe travels to your destination.
Only complaint I have is that the refrigerator did not work and there was no freezer. May not seem like much but I have medication that needs to be kept refrigerated.
H. Stephen
Stayed 1 night in Apr 2024
Response from Marina on 6 Apr 2024
I am so sorry to hear about the issues you had during your stay. I encourage that if you ever encounter any kind of service, cleanliness, or maintenance issue, you let us know before leaving. We will do our best to try to make things right if we have fallen short. We would be honored to have you here with us again and are more than happy to hold your items in our fridge at the front desk to ease your worries. Hope you had safe travels to your destination!
My granddaughters & I stayed one night on the 2nd floor. The accommodations were very good. The only complaint we had was the noise level, even after 10:00-11:00 PM. The staff was very friendly & helpful. Next time I am in South Dakota, I'm from Washington State, would definitely stay here again.
Christine A
Stayed 1 night in Mar 2024
Response from Carlos on 31 Mar 2024
Thank you for your time, and feedback. We appreciate the review and we look forward to your return! Safe Travels!
Thank you for your time, and feedback. We appreciate the review and we look forward to your return! Safe Travels!
10/10 Excellent
Lluvia
Travelled with family and small children
28 Mar 2024
The lady that checked us in was very nice.
Lluvia
Stayed 1 night in Mar 2024
Response from Marina M on 29 Mar 2024
Thank you for sharing your experience at LaQuinta. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with our team, to continue to inspire and motivate them to deliver exceptional customer service. Thank you again for staying at LaQuinta and we hope you choose to stay with us again whenever your travel needs bring you back to Rapid City.
The rooms were so affordable but definitely used and abused- our couch had rips and stains in it. The carpet was kinda gross. The bed was clean and the bathroom was incredible with great dove products. The breakfast was very average and very full of people. The pools and witiki staff were beyond kind and so patient. They’re definitely understaffed and overworked . The pool areas were kinda gross and run down with hair and napkins all soggy and wet on the floors, some of the walking areas had the foam missing or chipped and the lines were often 5-15 mins wait to ride a tube slide after 11am … The arcade was mostly working just a typical arcade of chaos and kids. Very affordable and people friendly- just not high end by any means .
Stephanie
Stayed 2 nights in Mar 2024
Response from Marina M on 29 Mar 2024
On behalf of the entire staff at LaQuinta, I want to thank you for taking the time to fill out our online survey. We appreciate the feedback as it helps us see what we are doing right and where we can improve. We will share your scores and comments with our staff members to ensure we provide great service and amenities to all of our guests. In response to your survey, our maintenance department has been sent to the room to go over any maintenance issues and make the necessary repairs. It would be our pleasure to have you stay with us again and we wish you the safest of travels.
I am so glad that you enjoyed your stay at LaQuinta and am pleased that you found our location to be great for your trip. I will pass along your kind words to our staff. Please come back and visit us soon!
10/10 Excellent
Jasmin
Travelled with family, Travelled with family and small children
Best hotel especially the water park is the best my kids love it
Jasmin
Stayed 2 nights in Jan 2024
Response from Marina M on 29 Mar 2024
Thank you for sharing your experience at LaQuinta. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with our team, to continue to inspire and motivate them to deliver exceptional customer service. Thank you again for staying at LaQuinta and we hope you choose to stay with us again whenever your travel needs bring you back to Rapid City.
I am so glad that you enjoyed your stay at LaQuinta and am pleased that you found our location to be great for your trip. I will pass along your kind words to our staff. Please come back and visit us soon!
8/10 Good
duane
17 Mar 2024
duane
Stayed 1 night in Mar 2024
Response from Marina on 7 Apr 2024
Thank you for the feedback and review. We are thrilled you enjoyed your recent stay with us, Safe Travels.
Thank you for your lovely review. We're so happy to hear you enjoyed your time with us and are delighted that our team members went out of their way to make you feel at home. We hope we'll have another opportunity to have you as our guest again as we look forward to many more future visits from you. Thank you!
10/10 Excellent
Theresa
Travelled with family
4 Mar 2024
Very clean property and very friendly staff.
Theresa
Stayed 1 night in Mar 2024
Response from Marina Mikkelsen on 7 Mar 2024
Thank you for your lovely review. We're so happy to hear you enjoyed your time with us and are delighted that our team members went out of their way to make you feel at home. We hope we'll have another opportunity to have you as our guest again as we look forward to many more future visits from you. Thank you!
10/10 Excellent
Charlee
Travelled with family, Travelled with family and small children
Great location for the gymnastics competition we were in town for. Walking distance to restaurants, as well as a restaurant right in the hotel which was great while our daughters were enjoying the water park. This hotel is connected to the water park.
Angie
Stayed 2 nights in Feb 2024
Response from Carlos on 8 Mar 2024
Thank you so very much for the feedback and review. We hope to see you upon your next visit to Rapid City. Safe Travels.