Lobby
Check availability

Reviews of Home2 Suites by Hilton Rapid City

3 out of 5
Home2 Suites by Hilton Rapid City
621 Watiki Way, Rapid City, SD

Reviews

8.8

Excellent

Rating 10 - Excellent. 596 out of 1000 reviews" "
Rating 8 - Good. 226 out of 1000 reviews" "
Rating 6 - Okay. 95 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tony

Disliked: Cleanliness
Stayed 10 nights in May 2024

4/10 Poor

Marissa

Liked: Cleanliness, property conditions & facilities
Convenient
Stayed 1 night in May 2024

6/10 Okay

Martha

Travelled with group
Disliked: Property conditions & facilities
Bed was dirty, had to change room!
Stayed 1 night in May 2024

10/10 Excellent

Content

Travelled with family and small children
Liked: Amenities
I prefer to stay here over any other hotel in the Rapid area. The rooms are nice, spacious and clean. The staff have always been personable and helpful.
Stayed 2 nights in May 2024

10/10 Excellent

Faracha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Teena

Stayed 1 night in Apr 2024

4/10 Poor

GEORGE

Stayed 1 night in Apr 2024

8/10 Good

Wilene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel & parking are was well lit. It was clean & easy to navigate. My only complaint was that the promised "light housekeeping every other day" never happened. Our trash was never emptied during our 4 night stay. The kleenex & paper towels ran out.
Stayed 4 nights in Apr 2024
Response from Joshua AGM on 3 May 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. So, we can show you how the Home2 can be your home away from home. Have a great rest of your day.

10/10 Excellent

Macy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 7 nights in Apr 2024
Response from Joshua AGM on 3 May 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nice and big. The only issue was the back of hand held shower was missing and missing iron in room, otherwise, it was comfortable and roomy.
Stayed 1 night in Apr 2024
Response from Joshua AGM on 25 Apr 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joshua AGM on 20 Apr 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear that you had issues that happened during your stay. We hope you stay with us again soon. So, we can show you how the Home2 can be your home away from home. Have a great rest of your day.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great deal and we liked the place so much we decided to spend an extra night! Breakfast was great, the room is spacious and comfortable and it’s nice having a kitchenette. It’s only 45 minutes from Mount Rushmore and is very quiet - just what we were looking for on our cross country road trip!
Stayed 1 night in Apr 2024
Response from Joshua AGM on 19 Apr 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Charla

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying at home2. It makes me so comfortable it feeels like I’m home.
Stayed 1 night in Apr 2024
Response from Joshua AGM on 19 Apr 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

8/10 Good

Wilmari

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Joshua AGM on 19 Apr 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

8/10 Good

Kelsey

Travelled with family and small children
I wish there were parking spots closer to the building. I did enjoy that the rooms had a full on kitchen. That was nice to have if one is staying for several days.
Stayed 2 nights in Mar 2024
Response from Joshua AGM on 3 Apr 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Alice

Travelled with family
Liked: Property conditions & facilities
Loved the size of the rooms, the hotel lost power during our stay, due to the high winds and the weather but still felt safe. So now, Home 2 Suites is my 1st choice when traveling now,
Stayed 7 nights in Oct 2023
Response from Joshua AGM on 3 Apr 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

2/10 Terrible

Bobbie, Casper

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room with a sofa sleeper as we had a party of 5 people. The hideaway couch was broke, the food, wrappers and filth under the couch was disgusting. The front desk did not answer when calling 6 times. I had to go ask for help, no maintenance on site and the front desk lady was rude. She came up to “fix” the problem and couldn’t. The bathroom door was broke, didn’t close nor lock.
Stayed 1 night in Mar 2024
Response from Joshua AGM on 3 Apr 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. So, we can show you how the Home2 can be your home away from home. Have a great rest of your day.

8/10 Good

Michael R.

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Joshua AGM on 3 Apr 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

8/10 Good

Consuelo

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Room was a little dirty like cleaning behind the coach and bed areas
Stayed 2 nights in Mar 2024
Response from Joshua AGM on 22 Mar 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are pleased to hear that your stay was satisfactory, we hope to see you in your future travels to show you how the Home2 can be your home away from home. Have a great rest of your day.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joshua AGM on 22 Mar 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

4/10 Poor

Nikki, Casper

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not very clean, we used the pullout sofa and there were stains on the mattress and lots of garbage under the sofa area. All of the dishes from the previous residents were in the dishwasher, I am not going to unload a dishwasher full of dishes that I didn’t use. Bedding cleanliness was questionable. Every towel in the bathroom was stained. Breakfast was absolutely terrible. However, the breakfast issue was mostly due to the hotel being fully booked. I will not stay here again, and would recommend booking one of the neighboring hotels that are much cleaner, and about the same nightly cost.
Stayed 2 nights in Mar 2024
Response from Joshua AGM on 15 Mar 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. So, we can show you how the Home2 can be your home away from home. Have a great rest of your day.

10/10 Excellent

Rudy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice updated modern facility.
Stayed 1 night in Mar 2024
Response from Joshua AGM on 15 Mar 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

8/10 Good

Dylan

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice place for the price. Just a heads up, not a quiet place with all the waterpark activity. If you're not there for that or have kids, you probably won't be happy. They don't put water bottles in the room, which isn't a huge deal, but is an easy little thing they could do to increase customer satisfaction. Room wasn't super clean when we showed up. There was hair everywhere in the bathroom and food on the floor. The free breakfast is complete garbage. Save yourself the trouble and go to the Perkins, or one of the many awesome breakfast spots in town. Overall though, worth it for a cheap place to stay and the water park was fun for the kids.
Stayed 2 nights in Mar 2024
Response from Joshua AGM on 15 Mar 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Vasiliy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joshua AGM on 15 Mar 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and comfortable. Always nice to have a kitchenette. Breakfast was great. Friendly and helpful staff. I would stay again.
Stayed 1 night in Feb 2024
Response from Joshua AGM on 15 Mar 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Abby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, staff was friendly, breakfast was great, and easy walking (it’s connected) to the water park!
Stayed 2 nights in Feb 2024
Response from Joshua Connette AGM on 28 Feb 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jared on 19 Feb 2024
Thank you!

10/10 Excellent

Kari

Stayed 1 night in Feb 2024
Response from Jared on 19 Feb 2024
Thank you!

10/10 Excellent

Ellen

Stayed 1 night in Feb 2024
Response from Joshua AGM on 22 Mar 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern room and clean
Stayed 3 nights in Feb 2024
Response from Jared on 19 Feb 2024
Thank you!

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room at a grwat price. Bed was very comfortable.
Stayed 8 nights in Jan 2024
Response from Joshua AGM on 4 Feb 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Nisha

Stayed 1 night in Jan 2024
Response from Joshua AGM on 22 Mar 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

8/10 Good

Janet, Ceylon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here before several times and love the spacious rooms and breakfasts. The room cleanliness was not as good this time as has been in the past: dishes in dishwasher not clean, child's sticky ball behind the tv that was missed, and seemed as if the floor has not been swept.
Stayed 5 nights in Jan 2024
Response from Joshua AGM on 2 Feb 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. So, we can show you how the Home2 can be your home away from home. Have a great rest of your day.

6/10 Okay

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Joshua AGM on 31 Jan 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. so we can show you how the Home2 can be your home away from home. Have a great rest of your day.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Joshua AGM on 31 Jan 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

4/10 Poor

Tatiana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Ugh, where do I start? Let’s just say if you expect clean rooms, this is not it. I had to go ask for extra linen to put on sofa that we attempted to use for our son, but when we unfolded it, we folded it right back in, after what we saw. The white mattress topper that was there was not changed for god knows how long. Bunch of black pieces of something. If you didn’t look close you’d think those are bed bugs. Floor in the bathroom might have been swept before we got in, but in every corner you could see the small pieces of dirt, small clear rubber bands, pieces of fuzz, etc. Same for the floor by the kitchen. Furniture drawers were not cleaned for a while, with hair and pieces of crumbs. Not one, but all of them. I used our wipes to clean one part of drawers to put our clothes in. No utensils in their kitchen, which is part of each studio, so had to go ask for those too. Body lotion was empty , so here I go to reception again. I felt like a nuisance to the hotel staff, which I should not be as these things should be in the room before guests arrive. The pillows in the room are simply horrible, just too flat for our taste. You could tell that room was not clean thoroughly between different guests. Needless to say, we would NOT stay here again and that is coming from my spouse, who is not picky at all and we don’t ever write reviews on our stays, but we’re simply not impressed.
Stayed 3 nights in Jan 2024
Response from Joshua AGM on 31 Jan 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. so we can show you how the Home2 can be your home away from home. Have a great rest of your day.

8/10 Good

Danessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't get to stay long but I really had a great time.
Stayed 1 night in Jan 2024
Response from Joshua AGM on 31 Jan 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Deborah L.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Joshua AGM on 31 Jan 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Joshua AGM on 31 Jan 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

2/10 Terrible

Eric

Travelled with family
Disliked: Staff & service
I will no longer be staying at home 2 suites in rapid city due to trust and integrity of the employees. When we got on the highway to leave town my wife realized that she had forgot a blanket and pillow in the room. Rather than turn around we decided to just call and have them set aside for family to pick up for us. When we called they claimed to not have found our possesions. I dont see how this is possible due to the fact we were the only people in the room. Pillow was a more expensive purple brand, not a big deal can be replaced. The blanket on the other hand was very important it was gifted to my wife from her grandmother before she passed. She is very upset and now we can not trust this establishment.
Stayed 3 nights in Dec 2023
Response from Joshua AGM on 31 Jan 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. so we can show you how the Home2 can be your home away from home. Have a great rest of your day.

4/10 Poor

Zacel

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Joshua AGM on 31 Jan 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. so we can show you how the Home2 can be your home away from home. Have a great rest of your day.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Joshua AGM on 31 Jan 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

8/10 Good

April

Stayed 2 nights in Dec 2023
Response from Joshua AGM on 31 Jan 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

10/10 Excellent

Reinel

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I really enjoyed the mattress and comfort
Stayed 1 night in Dec 2023
Response from Joshua AGM on 31 Jan 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was okay. The line is long cause everyone is trying to make waffles. They have omelets every morning they’re okay. The beds are super firm. Not a fan. Rooms are so big you could throw a party in them. That was a plus. Staff was friendly and professional. Overall it wasn’t a bad stay just not a fan of a 60 dollar hold that still has yet to come back into my bank account 8 days later.
Stayed 3 nights in Dec 2023
Response from Joshua AGM on 31 Jan 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. so we can show you how the Home2 can be your home away from home. Have a great rest of your day.

8/10 Good

Jacob

Stayed 1 night in Dec 2023
Response from Joshua AGM on 31 Jan 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!

6/10 Okay

Stephanie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Home2 has been our hotel for years when staying at Watiki. We've always had great experiences. This year half our party got early check-in notifications before noon, the other half wouldve had to pay $25/ room to check in early & 1 room wasnt available til almost 4:30pm. After check-in, our room keys wouldnt work. Kept going downstairs 3 times & after 3 times of trying, the desk person told us we 'had to wait for card to activate' so after 30minutes our doors finally opened. Next, the hotel no longer sells wristbands at desk. You have to go to arcade. Cant get into pool/arcade without wristbands. We didnt know you couldnt charge to the room. You have to pay cash/card. We dont take cash/card to pool usually so back to the room we went for the 4th time. Lastly, we had no bedding for the pull out couch so we had to go downstairs at get that after swimming all evening. Hope the next stay is better or our group of 15 people wont be back.
Stayed 1 night in Dec 2023
Response from Joshua AGM on 31 Jan 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. so we can show you how the Home2 can be your home away from home. Have a great rest of your day.

8/10 Good

Kenneth

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Perfect choice
Not sure why people like lime green but its not soothing to me. My socks were not as clean as they should be but other than that, room was very comfortable. Fridge microwave all worked well. Shower has great pressure. Need to use comet for better cleaning (shower only) Excellent flavor for waffles and strawberry compote. Coffee was strong and had vanilla coffee creamer in pods not syrup...thankyou. staff was very awesome. Fresh fruit available. Definitely would stay here again.
Stayed 1 night in Dec 2023
Response from Joshua AGM on 31 Jan 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are sorry to hear about the issues that happened during your stay. I am working with the various teams in order to resolve these issues. Thank you for letting us know. We hope you stay with us again soon. so we can show you how the Home2 can be your home away from home. Have a great rest of your day.

10/10 Excellent

Hanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Everyone was nice and everything was clean. No loud noise at night. Friendly area of stay.
Stayed 1 night in Dec 2023
Response from Joshua AGM on 31 Jan 2024
Good Morning, we appreciate you taking your time to leave a review of our hotel. We are so glad you enjoyed your stay with us. We hope you stay with us again soon. Have a great rest of your day!