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Reviews of Baymont by Wyndham Rapid City

2.5 out of 5
Baymont by Wyndham Rapid City
4040 Cheyenne Blvd, Rapid City, SD

Reviews

8.0

Very good

Rating 10 - Excellent. 393 out of 1002 reviews" "
Rating 8 - Good. 323 out of 1002 reviews" "
Rating 6 - Okay. 138 out of 1002 reviews" "
Rating 4 - Poor. 89 out of 1002 reviews" "
Rating 2 - Terrible. 59 out of 1002 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kirk

Travelled with partner
Liked: Cleanliness, staff & service
clean.nice staff. Very good breakfast. only complaint: no coffee maker in room.
Stayed 1 night in May 2024
Response from Sincerely, Lexi R on 15 May 2024
Thank you for the nice words, we appreciate this greatly and look forward to seeing you back in the future!

10/10 Excellent

Sarah

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very helpful!
Stayed 1 night in May 2024
Response from Sincerely, Lexi R on 15 May 2024
Thank you for taking the time to write such a lovely review about staff. We will make sure to pass along you kind words!

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great variety of food choices around the hotels.
Stayed 1 night in May 2024
Response from Sincerely, Lexi R on 12 May 2024
Thank you for the wonderful feedback you have provided after your recent stay here at the Baymont By Wyndham in Rapid City. We look forward to seeing you back in the future!

10/10 Excellent

Ariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the workers are nice! I enjoyed stay will be booking again soon!
Stayed 2 nights in Apr 2024
Response from Sincerely, Lexi R on 10 May 2024
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.

10/10 Excellent

Jack

Clean courteous service nice amenities pleasant stay
Stayed 1 night in May 2024
Response from Sincerely, Lexi R on 10 May 2024
Thank you for the nice words. We appreciate this greatly and are delighted to hear that everything was to your satisfaction. Next time you have meeting needs in the Rapid City area, we will be more than happy to assist!

2/10 Terrible

Julie

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room. No remote control in room. 4 very small pillows.loud floor above and 3rd floor. Teens running up and down the halls after 2200
Stayed 1 night in May 2024
Response from Sincerely, Lexi R on 10 May 2024
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.

6/10 Okay

Carmethia

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
The night we arrived our bedding was dirty. We were able to get them changed pretty quick. Other than that the stay was ok. I would like to say please consider a weekly rate for traveling health care professionals. You would have loyal customers.
Stayed 7 nights in Apr 2024
Response from Sincerely, Lexi R on 10 May 2024
Thank you for reaching out to us through this review. I apologize for the bedding issue you experienced. It is not the norm to hear of these things happening at our hotel, and please rest assured we will be looking into them.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly & helpful
Stayed 1 night in Apr 2024
Response from Sincerely, Lexi R on 10 May 2024
I am thrilled to hear about the service you received from our staff and will pass on your kind words to them and the rest of the team! We look forward to seeing you again when you find yourself in the area!

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient for our trip.
Stayed 3 nights in Apr 2024
Response from Sincerely, Lexi R on 10 May 2024
Thank you for the wonderful feedback, we look forward to seeing you back in the future!

10/10 Excellent

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, rooms are quiet, beds are comfortable and the coffee was good.
Stayed 2 nights in Apr 2024
Response from Sincerely, Lexi R on 30 Apr 2024
Thank you for the wonderful feedback you have provided after your recent stay here at the Baymont by Wyndham in Rapid City. We look forward to seeing you in the future!

8/10 Good

Danessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how accomodating our receptionist was.
Stayed 1 night in Apr 2024
Response from Sincerely, Lexi R on 28 Apr 2024
Thank you for the great feedback on our front desk. We will make sure to pass along your kind words.

10/10 Excellent

Genesis

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sincerely, Lexi R on 28 Apr 2024
Thank you for the great review, we look forward to welcoming you back in the future!

6/10 Okay

Carmethia

Stayed 11 nights in Apr 2024
Response from Sincerely, Lexi R on 21 Apr 2024
Thank you for leaving us a review after your recent stay. We look forward to seeing you back in the future!

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was so soft and comfortable!
Stayed 1 night in Apr 2024
Response from Sincerely, Lexi R on 16 Apr 2024
It it wonderful to hear you enjoyed our very comfortable beds. We look forward to seeing you in the future!

10/10 Excellent

Maria Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Harley , the front desk staff was very accomodating..
Stayed 1 night in Apr 2024
Response from Sincerely, Lexi R on 16 Apr 2024
I am thrilled to hear about the service you received from our staff and will pass on your kind words to them and the rest of the team! We look forward to seeing you again when you find yourself in the area!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly manager, very nice to deal with.
Stayed 1 night in Apr 2024
Response from Sincerely, Lexi R on 16 Apr 2024
Thank you for the kind words you have to say about the staff. We will pass it along!

10/10 Excellent

Talya

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk lady was short in attitude and not very hospitable
Stayed 1 night in Apr 2024
Response from Sincerely, Lexi R on 10 Apr 2024
Thank you for reaching out to us through this review. I apologize for the issue you experienced during your check in. It is not the norm to hear of these things happening at our hotel, please rest assured that we will be looking into this. Please keep us in mind the next time you have meeting needs in the Rapid City area!

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay for a few nights, the breakfast was good and the service was amazing
Stayed 3 nights in Apr 2024
Response from Sincerely, Lexi R on 6 Apr 2024
Thank you for the wonderful review, we look forward to seeing you back in the future!

10/10 Excellent

Vincent

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was the best and so nice
Stayed 3 nights in Mar 2024
Response from Sincerely, Lexi R on 5 Apr 2024
It is wonderful to hear you had a great experience with the front. We will be sure to pass along your kind words. Have a great rest of your day!

8/10 Good

Floyd

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tub needs better non skid surface decals. And we only had 4 very small pillows for king bed. Otherwise room was fine for an overnight stay.
Stayed 1 night in Apr 2024
Response from Sincerely, Lexi R on 3 Apr 2024
Thank you for leaving this valuable feedback, have a great rest of your day!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 1 night in Mar 2024
Response from Sincerely, Lexi R on 3 Apr 2024
Once again, thank you for choosing our hotel for your recent stay.

10/10 Excellent

JoEtta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was perfect. The room was clean with plenty of towels. Quiet from noises. Staff helpful pleasant and efficient.
Stayed 1 night in Mar 2024
Response from Sincerely, Lexi R on 28 Mar 2024
It is wonderful to hear you enjoyed your stay with us. We look forward to welcoming you back in the future!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
They were great and really on top of everything with the State Wrestling and Basketball tournaments both being in town! Front desk staff was awesome!
Stayed 2 nights in Mar 2024
Response from Sincerely, Lexi R on 26 Mar 2024
Thank you for the wonderful feedback. We are happy to hear you enjoyed your stay! Next time you have meeting needs in the Rapid City area please keep us in mind!

8/10 Good

Kathy

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Room was clean, except for behind the bedside table. The clock radio, a tube a Desitan, and two pieces of paper were behind the table. I pulled the clock radio out and put it on the table, so I wouldn’t get charged for taking it
Stayed 1 night in Mar 2024
Response from Sincerely, Lexi R on 26 Mar 2024
Thank you for reaching out to us through this review. I apologize for the issues you experienced. It is not the norm to hear of these things happening at our hotel, and please rest assured we will be investigating them.

10/10 Excellent

Yosvany

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Sincerely, Lexi R on 19 Mar 2024
Thank you for leaving us a wonderful review. We look forward to seeing you in the future!

10/10 Excellent

Makenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing
Stayed 1 night in Mar 2024
Response from Sincerely, Lexi R on 13 Mar 2024
Thank you for leaving us wonderful feedback about our staff. We are excited to see you back in the future!

8/10 Good

Samantha

Travelled with partner
Liked: Staff & service
There were ants in the bathroom. The chair in the room was starting to tear and wear out!
Stayed 1 night in Mar 2024
Response from Sincerely, Lexi R on 11 Mar 2024
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.

10/10 Excellent

Ariana

Travelled with partner
Liked: Amenities
I appreciate the cleanliness of the room I was given and the comfort of the beds. I also wanted to recognize the staff they were very kind and helpful when checking in. I will definitely be going back for another weekend there.
Stayed 2 nights in Mar 2024
Response from Sincerely, Lexi R on 8 Mar 2024
Thank you for taking the time to leave us wonderful feedback after your recent stay here at the Baymont Inn & Suites of Rapid City. We look forward to seeing you in the future!

6/10 Okay

Megan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sincerely, Lexi R on 5 Mar 2024
Thank you for leaving us a review after your recent stay here at the Baymont By Wyndham. We look forward to welcoming you back in the future!

10/10 Excellent

Brian

Business traveller
Liked: Amenities, property conditions & facilities
Great service and affordable
Stayed 1 night in Mar 2024
Response from Sincerely, Lexi R on 5 Mar 2024
It is wonderful to hear you had a great stay here at the Baymont By Wyndham. We look forward to welcoming you back in the future!

6/10 Okay

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sincerely, Lexi R on 27 Feb 2024
Thank you for leaving us feedback. We look forward to welcoming you back in the future!

4/10 Poor

Chad

Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated, smelly, beds where terrible.
Stayed 4 nights in Feb 2024
Response from Sincerely, Lexi R on 25 Feb 2024
Thank you for your feedback, we hope to see you back in the future!

8/10 Good

Gusty

Stayed 1 night in Feb 2024
Response from Sincerely, Lexi R on 20 Mar 2024
Thank you for leaving us a positive review. We look forward to welcoming you back in the future!

10/10 Excellent

Roberta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really helpful when i had questions.
Stayed 1 night in Feb 2024
Response from Sincerely, Lexi R on 19 Feb 2024
It is wonderful to hear the staff was very helpful with any questions you may have had. We hope to see you in the future!

2/10 Terrible

Jodie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was very bad. The trash wasnt taken out. The housekeepers never dust the room. The was blood or food on the sheets and food on the Ceiling wjd the shower was broken. We will not ve staying there again. The lady the checked us in Friday night was very rude. Went down to the office to get a bottle of water early saturday morning and waited for about 20 minutes and no one showed up to help. Every bad customer services.
Stayed 2 nights in Feb 2024
Response from Sincerely, Lexi R on 13 Feb 2024
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very nice
Stayed 2 nights in Feb 2024
Response from Sincerely, Lexi R on 13 Feb 2024
It is wonderful to see that you had a great stay. We hope to see you back in the future!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Work trip
The service was excellent. The lady at the front desk was looking out for me when I was in the pool and there was something a little strange happening in the workout room. She was sure to make me aware. My room needed a little help. There was toilet paper in the toilet and crumbs on the chair.
Stayed 1 night in Jan 2024
Response from Sincerely, Lexi R on 13 Feb 2024
I cannot thank you enough for the kind kind words you have to say about the staff here. We look forward to seeing you again soon!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girls at the check in desk were outstanding. They were friendly and helpful!
Stayed 2 nights in Feb 2024
Response from Sincerely, Lexi R on 9 Feb 2024
Thank you for the kind words you have to say about the staff here. We are excited to welcome you back in the future!

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sincerely, Lexi R on 9 Feb 2024
It is wonderful to see you had a great stay. We hope to welcome you back in the future!

6/10 Okay

Yvonne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok place to stay. Probably won’t stay again. The bed was the worst part. We picked this place bc we stay at the Baymont in Texas every time we go home and it’s extremely nice and comfortable thinking this would be the same, but wasn’t the case. Different state different stay.
Stayed 3 nights in Feb 2024
Response from Sincerely, Lexi R on 9 Feb 2024
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sincerely, Lexi R on 6 Feb 2024
Thank you for leaving us a positive review. We are excited to welcome you back in the future!

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sincerely, Lexi R on 7 Feb 2024
It is wonderful to see you had an amazing stay. We are excited to welcome you back in the future!

10/10 Excellent

Kim

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A Staff
Stayed 11 nights in Jan 2024
Response from Sincerely, Lexi R on 6 Feb 2024
It is wonderful to see you had a great stay. We hope to welcome you back in the future!

10/10 Excellent

Carol

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location. The price was right. It had a pool and hot tub. The breakfast was nice. The staff was very helpful.
Stayed 2 nights in Jan 2024
Response from Sincerely, Lexi R on 6 Feb 2024
Thank you for the positive feedback. It is great to see you had a wonderful stay. We hope to welcome you back in the future!

2/10 Terrible

Jessica

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay hear very dirty rooms
The 1st room I was put in had ants in the bathroom and garbage on the pull out table the refrigerator had food left over from other people. The 2nd room I was put in I woke up with 2 spider bites. I highly recommend DO NOT Stay at this motel!
Stayed 9 nights in Jan 2024
Response from Sincerely, Lexi R on 6 Feb 2024
Thank you for reaching out to use through this review. I apologize for the room issues you experienced during your stay. It is not the norm to hear of these things happening at our hotel. Please rest assure we will be looking into these.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sincerely, Lexi R on 6 Feb 2024
It is wonderful to see that you had a great stay. We are excited to welcome you back in the future!

2/10 Terrible

Janet

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Charged me a $250 deposit to check in for one night that will be refunded after the room is cleaned. Used bandaid in the shower. Gross Have stayed many times as they are close to airport. Last time for me after that.
Stayed 1 night in Jan 2024
Response from Sincerely, Lexi R on 4 Feb 2024
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.

6/10 Okay

Patricia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Chair & footstool in my room were filthy… ick! No coffeemaker in my room. No screen on the window. Next door room noisy - able to hear snoring thru the walls.
Stayed 1 night in Jan 2024
Response from Sincerely, Lexi R on 1 Feb 2024
Thank you for reaching out to us through this review. I apologize for the issues you experienced during your stay. It is not the norm to hear of these things happening at our hotel, and please rest assured we will be investigating them.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Comfortable stay. Our check experience with Harley was phenomenal!
Stayed 1 night in Jan 2024
Response from Sincerely, Lexi R on 1 Feb 2024
It is wonderful to hear that you had a great experience with the front desk and a comfortable stay. We hope to welcome you back in the future!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
pt is OK
Stayed 1 night in Jan 2024
Response from Sincerely, Lexi R on 26 Jan 2024
Thank you for leaving a positive review, we hope to see you in the future!