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Amanda, thank you for choosing Four Points by Sheraton Ontario-Rancho Cucamonga and sharing your feedback. We're pleased to hear that you found your stay both enjoyable and effortless. Looking forward to welcoming you back in the future.
8/10 Good
Michele
21 Apr 2024
Liked: Cleanliness, staff & service
Front desk attendants were excellent
Michele
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Thank you for the outstanding review, Michele!We're delighted your experience at Four Points by Sheraton Ontario-Rancho Cucamonga was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job!We look forward to sharing another amazing experience with you soon!
I paid in full for my room at reservation. When I got to the hotel the room was not available! The hotel gave it to other guests!! It was a horrible experience to get a room with 2 separate beds. A first floor room smelling like cigarette smoke, noisy with a leaky cooling/heating system. Never go back. Why do I have to become Bonvoy member to be treated well!!!
don't know.
Nadieh
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Nadieh, it's regrettable to hear about the inconveniences you faced during your stay. Should any guest experience room availability issues, it is our responsibility to ensure this is properly handled for a smoother check-in. We also apologize for your discomfort with the room condition and disturbances from nearby areas. Being a Bonvoy member is not a requirement for experiencing exceptional service; all guests are our priority. Your experience does not reflect the level of service we aspire for. We do appreciate you sharing your thoughts as they serve as valuable feedback for improvements.
Shower head wasn’t tight but besides that everything was just as described
Jonathon
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Jonathon, we're thrilled to hear that Four Points by Sheraton Ontario-Rancho Cucamonga met your expectations. We appreciate your candid feedback about the shower head—issues of this kind help us continue to improve. Thank you for choosing us, and we hope to see you again soon.
Jasmine, thank you for your perfect rating from your stay at Four Points by Sheraton Ontario-Rancho Cucamonga. We're delighted to know your experience was exceptional. We look forward to hosting you again in the near future!
Milton, we are thrilled to hear that you enjoyed your stay at Four Points by Sheraton Ontario-Rancho Cucamonga. Your simple yet powerful remark, 'Overall Great', gives us immense joy. We strive to exceed expectations and we're glad yours were met. Looking forward to welcoming you back on your next visit.
The room was nice the only thing is the tub was dirty had a ring around it.
Halley
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Halley, we're pleased to hear you found the room to your liking at Four Points by Sheraton Ontario-Rancho Cucamonga. However, we're concerned about your mention of the cleanliness of the tub. We value high standards of cleanliness and will work on this aspect to ensure a flawless experience for future guests. We appreciate your feedback and hope to welcome you back in the future.
10/10 Excellent
Jake, La Crescenta
22 Mar 2024
Jake
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Mar 2024
Jake, thank you for your superb rating of Four Points by Sheraton Ontario-Rancho Cucamonga. It's fantastic to know you had a positive experience. We hope to welcome you back soon!
The check in was okay but it was hair in the shower and on the bed and my allergies flared up due to the dust in the room and when I spoke with someone at the front desk they acted all nonchalant about it
Latisha
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Latisha, it's regrettable to hear your last stay did not meet your expectations due to cleanliness related concerns and the reception you received from our front desk team. Your satisfaction and well-being are paramount, and we take such issues very seriously. We appreciate your patience and are working diligently to address your concerns. Thank you for sharing this valuable feedback.
Thank you for the great rating, Devonderia!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Four Points by Sheraton Ontario-Rancho Cucamonga. We'd like to share an even better experience with you soon.
We appreciate your lovely rating, Robert!The satisfaction of our guests is important to us so we can't wait to see you back again at Four Points by Sheraton Ontario-Rancho Cucamonga soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!
4/10 Poor
Christina
14 Mar 2024
Christina
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Christina, we see that your recent experience with us did not meet your expectations. Please accept our apologies for falling short this instance. Nevertheless, your constructive feedback is invaluable in helping us improve. Thank you for your time.
It was clean, comfortable and quiet. I highly recommend
Edgar
Response from Customer Service on 12 Apr 2024
Edgar, thank you for your recommendation! We're thrilled to hear that you found Four Points by Sheraton Ontario-Rancho Cucamonga to be spotless, snug, and serene. We hope to have the pleasure of your company again soon.
6/10 Okay
Christina
24 Feb 2024
Christina
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Christina, it seems like you have had an average experience. We are dedicated to providing a top-tier experience to all our guests and continuously strive to improve. Feedback like yours helps us do just that. We hope to have the chance to serve you better in the future.
Guillermo, we're delighted to hear about your positive experience at the Four Points by Sheraton Ontario-Rancho Cucamonga. It's wonderful to know that our hotel met your expectations. We appreciate your feedback and look forward to your next visit.
Crystal, it's wonderful to hear you enjoyed your stay at Four Points by Sheraton Ontario-Rancho Cucamonga! We pride ourselves on our ideal setting and amiable team members. Looking forward to welcoming you back for another great experience.
Michael, thank you for choosing Four Points by Sheraton Ontario-Rancho Cucamonga for your stay. We're thrilled to know that you had a satisfactory experience with us. We look forward to providing the same level of service when you visit us next time. Safe travels.
Thanks for the perfect rating, Narda! We can't wait to see you again soon for another amazing experience at Four Points by Sheraton Ontario-Rancho Cucamonga. Have a great day!
8/10 Good
martha
Travelled with family
27 Jan 2024
Liked: Cleanliness, staff & service, room comfort
martha
Stayed 2 nights in Jan 2024
Response from Customer Service on 28 Jan 2024
Thank you for the 8/10 rating, Martha!We are delighted to see that you had a wonderful time at Four Points by Sheraton Ontario-Rancho Cucamonga. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!
Michael, it's great to know you found Four Points by Sheraton Ontario-Rancho Cucamonga to be well-maintained and revitalizing. We strive to provide clean and orderly surroundings for our guests' comfort and we're glad to note we hit the mark with you. Your positive feedback is much appreciated and we hope to see you again soon.
6/10 Okay
Verified traveller
Business traveller
24 Jan 2024
Liked: Cleanliness
once was enough
mushy very uncomfortable bed,
loud bass music from business nearby,
weak food options
Verified traveller
Stayed 2 nights in Jan 2024
Response from Customer Service on 24 Jan 2024
We regret to hear that your overall experience did not match your expectations. Issues with your room's comfort, noise pollution from surrounding environments, and limited dining options are areas we continually work to improve. Your feedback is vital for us and will guide our future improvements. We hope you'll consider giving us a chance to turn your experience around in the future.
The front desk were very accomodating in terms of room changes and early check-in for my reservation so I was very appreciative for their assistance.
Leeroy
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
Leeroy, it's wonderful to hear that you found our front desk team members at Four Points by Sheraton Ontario-Rancho Cucamonga accommodating, particularly with regard to your room changes and early check-in. We're glad to have been able to assist you in making your stay comfortable. Looking forward to welcoming you back in the future!
10/10 Excellent
Joshua
21 Jan 2024
Joshua
Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Joshua, thank you for choosing Four Points by Sheraton Ontario-Rancho Cucamonga for your stay. We're thrilled you had a delightful experience with us. We hope to have the opportunity to welcome you back in the near future. Safe travels!
10/10 Excellent
James
19 Jan 2024
James
Stayed 5 nights in Jan 2024
Response from Customer Service on 20 Jan 2024
Thanks for sharing this perfect rating, James!We're thrilled to hear you enjoyed your stay at Four Points by Sheraton Ontario-Rancho Cucamonga! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
We appreciate the excellent rating for Four Points by Sheraton Ontario-Rancho Cucamonga! We're thrilled to know you enjoyed your stay and hope to see you again soon.
We appreciate the top-rating for Four Points by Sheraton Ontario-Rancho Cucamonga. We're delighted you had an enjoyable stay, and we look forward to welcoming you back.
This location extremely clean, staff were all very friendly, polite and very willing to assist with anything we needed. Location was perfect should anyone need anything with plenty of shopping, dining, fuel. And very close to the highway for travel.
We will not hesitate to stay here again
Richard
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
Richard, it's music to our ears to hear that you valued your stay at the Four Points by Sheraton Ontario-Rancho Cucamonga. We're thrilled to see that our team members' friendly assistance left a lasting impression. The perfect location you mentioned is indeed a bonus for all our guests. We can't wait to welcome you back!
10/10 Excellent
La Shanee
14 Jan 2024
La Shanee
Stayed 2 nights in Jan 2024
Response from Customer Service on 16 Jan 2024
Thank you for the great rating, La Shanee!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Four Points by Sheraton Ontario-Rancho Cucamonga! We hope you plan on staying with us again soon!We're looking forward to your next visit!
10/10 Excellent
Hernan
7 Jan 2024
Hernan
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
Hernan, thank you for your wonderful rating of Five Points by Sheraton Ontario-Rancho Cucamonga. Our team appreciates your support and hopes to serve you again in the future.
Thank you for the excellent rating!Our goal is to go above and beyond to ensure our guests have a memorable experience at Four Points by Sheraton Ontario-Rancho Cucamonga! We look forward to hosting you again soon.
4/10 Poor
tony
Business traveller
26 Dec 2023
tony
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Dec 2023
Tony, it seems your stay might not have met your expectations. It's disappointing to see a low rating and we would appreciate understanding more about your experience. Feedback is instrumental in our continuous efforts to enhance our guest's experience. We hope there's a chance to welcome you back again for a more satisfying stay.
Lezlie, it's heartening to hear that you and your furry friends found Four Points by Sheraton Ontario-Rancho Cucamonga accommodating. Our priority is to provide comfortable stay options for all who visit, including pets. Thank you for your delightful feedback. We'd be thrilled to welcome you back anytime you're in the region!
Ashley, it's great to see your perfect rating for Four Points by Sheraton Ontario-Rancho Cucamonga! We're thrilled you had an enjoyable stay with us. We hope to have the pleasure of hosting you again in the near future.
10/10 Excellent
Cynthia
10 Dec 2023
Cynthia
Stayed 1 night in Dec 2023
Response from Customer Service on 11 Dec 2023
Cynthia, thank you for choosing Four Points by Sheraton Ontario-Rancho Cucamonga. It's wonderful to see that your stay met your expectations. We truly appreciate your high regards and look forward to welcoming you back soon.
10/10 Excellent
Steven
6 Dec 2023
Steven
Stayed 1 night in Dec 2023
Response from Customer Service on 7 Dec 2023
Steven, it's lovely to hear that you had a wonderful experience at Four Points by Sheraton Ontario-Rancho Cucamonga. We take pride in providing a positive guest experience. We hope your travels bring you back our way in the near future.
This was our second time staying at Four Points. We appreciate the friendliness and professionalism of the staff, the cleanliness of the property, and we love that this hotel welcomes pets. We definitely plan to stay there again.
Maria Cristina
Stayed 2 nights in Nov 2023
Response from Customer Service on 1 Dec 2023
Maria, it's wonderful to hear you had another great stay at Four Points by Sheraton Ontario-Rancho Cucamonga. We're pleased that you value the warmth and professionalism our team members provide, as well as the cleanliness that we pride ourselves on. Knowing that our pet-friendly policy contributes to your enjoyable stay reaffirms our dedication to comprehensive guest satisfaction. We eagerly anticipate your next visit.
Property was walking distance to shops & restaurants at Victoria Gardens & a short drive to shopping at Ontario Mills. Perfect location for our stay!
Kelly
Stayed 2 nights in Nov 2023
Response from Customer Service on 24 Nov 2023
Kelly, it's wonderful to hear that you found the location of Four Points by Sheraton Ontario-Rancho Cucamonga so convenient, being in proximity to Victoria Gardens and Ontario Mills. We are delighted that this contributed to the perfection of your stay. Thank you for sharing your experience with us. We look forward to welcoming you back soon.
I stayed for from Monday through Thursday and the hotel didn’t clean my room at all
Juan
Stayed 3 nights in Nov 2023
Response from Customer Service on 17 Nov 2023
Juan, we truly regret hearing about your recent experience. It's very important to us that all our guests have a clean and comfortable stay, and your feedback has been noted. We will certainly address this situation to ensure it does not happen again in the future. We hope to have the opportunity to welcome you back for a more satisfactory experience.
Pamela, thank you for the 5-star rating. We're thrilled you enjoyed your stay at Four Points by Sheraton Ontario-Rancho Cucamonga. We aim to provide our guests with exceptional experiences and your rating signifies our success. We look forward to welcoming you back on your next visit.
10/10 Excellent
Imelda
12 Nov 2023
Imelda
Stayed 2 nights in Nov 2023
Response from Customer Service on 13 Nov 2023
Imelda, it's fantastic to know you had an excellent stay at Four Points by Sheraton Ontario-Rancho Cucamonga. We appreciate your wonderful rating on Hotels.com. Looking forward to welcoming you back for another enjoyable experience.
Eva, it's uplifting to hear that you've recognized the conveniences of Four Points by Sheraton Ontario-Rancho Cucamonga's prime position and peaceful surroundings. We take pride in offering our guests an ideal location without compromising tranquility. Thank you so much for sharing your satisfaction. We're all looking forward to welcoming you back.
Mercy, thank you for your high praise! Four Points by Sheraton Ontario-Rancho Cucamonga is indeed located in a wonderful area, and it's great to know you took pleasure in it. We hope to welcome you back soon.
Thanks for the amazing rating, Isabella!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Four Points by Sheraton Ontario-Rancho Cucamonga!
8/10 Good
Joslyn
23 Sept 2023
Joslyn
Stayed 1 night in Sep 2023
Response from Customer Service on 13 Oct 2023
Joslyn, thank you for your positive rating of the Four Points by Sheraton Ontario-Rancho Cucamonga. It's great to know your stay met your expectations and our team members look forward to seeing you again soon.
Thank you for the wonderful rating, Roberta!It's fantastic you enjoyed your time at Four Points by Sheraton Ontario-Rancho Cucamonga so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
10/10 Excellent
MARTIN
19 Sept 2023
MARTIN
Stayed 4 nights in Sep 2023
Response from Customer Service on 21 Sept 2023
Thanks for the outstanding rating, Martin!We're delighted your time at Four Points by Sheraton Ontario-Rancho Cucamonga was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
6/10 Okay
Richard
17 Sept 2023
The sheets were so thin we could see through them. Mattress was comfortable. Over all clean.
Richard
Stayed 1 night in Sep 2023
Response from Customer Service on 17 Sept 2023
We appreciate the feedback, Richard.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
6/10 Okay
Matthew
16 Sept 2023
Matthew
Stayed 1 night in Sep 2023
Response from Customer Service on 17 Sept 2023
We appreciate the feedback, Matthew.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.
Thank you for the fantastic rating, Veila!It's outstanding you had such a wonderful experience at Four Points by Sheraton Ontario-Rancho Cucamonga. We care about the satisfaction of our guests. We can't wait to see you again soon!
10/10 Excellent
Fermin
4 Sept 2023
Fermin
Stayed 1 night in Sep 2023
Response from Customer Service on 25 Sept 2023
Thank you for the fantastic rating, Fermin!We strive to make all of our guests feel welcome and relaxed during their time at Four Points by Sheraton Ontario-Rancho Cucamonga! We can't wait to see you again soon.