Property amenity

Reviews of Residence Inn Raleigh-Durham Airport/Brier Creek

3.5 out of 5
Residence Inn Raleigh-Durham Airport/Brier Creek
10600 Little Brier Creek Lane, Raleigh, NC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 336 out of 448 reviews" "
Rating 8 - Good. 70 out of 448 reviews" "
Rating 6 - Okay. 25 out of 448 reviews" "
Rating 4 - Poor. 10 out of 448 reviews" "
Rating 2 - Terrible. 7 out of 448 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mahliesia S

Travelled with family
Liked: Amenities
Staff are very warm and welcoming. Shot out to Joy that works during breakfast, the nicest woman ever!
Stayed 2 nights in May 2024
Response from Residence Inn Brier Creek on 14 May 2024
Thank you for staying with us, and most thankful for taking the time to recognize one of our staff members Joy. She is a delight to work with and always a welcoming smile each and every day! We look forward to welcoming you back again soon!

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convent for the Hockey arena. Breakfast included
Stayed 2 nights in Apr 2024
Response from Residence Inn Brier Creek on 5 May 2024
Glad you enjoyed your visit to Raleigh. See you “next round”

10/10 Excellent

Stephen

Stayed 1 night in Apr 2024
Response from Residence Inn Brier Creek on 11 May 2024
Thank you for staying with us.

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 4 nights in Apr 2024
Response from Residence Inn Brier Creek on 17 Apr 2024
Thank you for staying with us. Although we fell short of your expectations we hope to deliver 5 star service on your next visit.

8/10 Good

Airatren

Liked: Cleanliness, staff & service, property conditions & facilities
The environment
Stayed 2 nights in Apr 2024
Response from Residence Inn RDU Brier Creek on 15 Apr 2024
We appreciate your business and thank you for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed your stay.

10/10 Excellent

Salman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Residence Inn Brier Creek on 31 Mar 2024
Thank you for your feedback. We look forward to seeing you again soon.

10/10 Excellent

Jonathan

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Residence Inn Brier Creek on 31 Mar 2024
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Residence Inn RDU Brier Creek on 29 Feb 2024
We appreciate your business and feedback. I am sorry to hear that your experience was not as expected. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Room was comfy. Breakfast was good.
Stayed 2 nights in Feb 2024
Response from B. Schwed on 12 Feb 2024
We appreciate you staying with us and providing feedback on your experience. We look forward to seeing you again next time in the area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cousin's weekend.
We had a wonderful weekend at this hotel. The location was perfect and minutes from all of the places we were going. We will definitely be returning for stays in the future.
Stayed 2 nights in Dec 2023
Response from Residence Inn Brier Creek on 18 Dec 2023
Thank you for staying with us. We are glad you and your cousins had an enjoyable weekend and look forward to your next visit. Happy holidays from all of us!

10/10 Excellent

Tammy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and wonderful area.
Stayed 2 nights in Oct 2023
Response from Residence Inn Brier Creek on 23 Oct 2023
Thank you for staying. We appreciate your business and feedback on your stay. We look forward to your next visit to Raleigh.

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found all of the employees to be very friendly and conscientious. The hostess at the breakfast was extremely helpful and nice.
Stayed 2 nights in Oct 2023
Response from Residence Inn Brier Creek on 17 Oct 2023
Thank you for staying with us and providing feedback on your visit. We appreciate the opportunity to serve you and look forward to seeing you again in the future.

10/10 Excellent

Shonte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Great hotel
Stayed 1 night in Oct 2023
Response from Residence Inn Brier Creek on 9 Oct 2023
Thank you for your feedback and business while staying with us. We hope to see you again soon.

8/10 Good

jamie

Stayed 4 nights in Sep 2023
Response from Residence Inn Brier Creek on 23 Oct 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Residence Inn Brier Creek on 3 Sept 2023
We appreciate your feedback and business with us. We hope to see you again soon!

10/10 Excellent

Amudhan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Place to stay with family for few days
Stayed 14 nights in Jul 2023
Response from Residence Inn Brier Creek on 22 Aug 2023
We appreciate you staying with us, we are glad you enjoyed your time here with your family. Hope to see you again soon.

10/10 Excellent

Amy

Stayed 5 nights in Aug 2023
Response from Residence Inn Brier Creek on 22 Aug 2023
Thank you for sharing your experience on your visit. We appreciate your business and look forward to your return.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Residence Inn Brier Creek on 24 Jul 2023
Thank you for your feedback. We appreciate you staying with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
This hotel was excellent. The staff friendly, the room clean, the common areas tidy and welcoming. The breakfast each morning was delicious. There was a good selection and the whole area was well kept. Would definitely recommend this hotel.
Stayed 5 nights in Jun 2023
Response from Residence Inn Brier Creek on 24 Jul 2023
We appreciate your feedback and your business. Thank you for staying with us and we look forward to seeing you again soon.

10/10 Excellent

valerie

Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was easy. I was impressed by the staff and cleanliness of room. Enjoyable stay.
Stayed 1 night in Jun 2023
Response from Residence Inn Brier Creek on 24 Jul 2023
We appreciate you staying with us. Thank you for your feedback.

2/10 Terrible

Angela

Stayed 2 nights in Jun 2023
Response from Residence Inn Brier Creek on 15 Jun 2023
Thank you for your feedback. We have worked to resolve your concerns and look forward to having you back next time in Raleigh.

2/10 Terrible

Leonard

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from Residence Inn Brier Creek on 15 Jun 2023
Thank you for providing your feedback. I’m sorry that we didn’t exceed your expectations while visiting. We have followed up to address your concerns and look forward to providing you with a better experience next time you visit.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Star
The Breakfast was awful food was not cooked it was so disappointing. I especially booked because my Breakfast was included. My room and stay was great
Stayed 2 nights in Jun 2023
Response from Residence Inn Brier Creek on 6 Jun 2023
Thank you for reviewing our hotel. I’m sorry to hear that you were unable to enjoy the breakfast in the morning. I will make sure we review your concerns with our food and beverage team to make sure any issues that may arise are corrected.

10/10 Excellent

Chiquita

Liked: Cleanliness, staff & service, property conditions & facilities
Property overall good! There is a lady that seems as though she does everything in the morning. Very overwhelmed. If anything, I’d say get her some assistance. But good experience and stay. Nice, friendly staff.
Stayed 2 nights in May 2023
Response from Residence Inn Brier Creek on 23 May 2023
We appreciate your business and value your feedback during your stay. We look forward to your next visit to Raleigh

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Residence for both Business and Holidays
Really enjoyed our stay thanks to friendly staff and cleanliness of the facilities.
Stayed 8 nights in May 2023
Response from Residence Inn Brier Creek on 22 May 2023
We appreciate your business and your feedback. Thank you for staying with us. We look forward to seeing you again soon.

6/10 Okay

David

Liked: Cleanliness, staff & service
For $300 all in this hotel it should have been way more comfortable and less road noise. It’s an average place at best. And breakfast doesn’t start until 7 so if you have an early flight forget it.
Stayed 1 night in May 2023
Response from Residence Inn Brier Creek on 22 May 2023
We appreciate your feedback and will review your concerns with our team to see what adjustments we can make going forward. Regarding breakfast times our standards are set forth by the Marriott team but will bring your review to their attention.

10/10 Excellent

Jaewook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Residence Inn Brier Creek on 22 May 2023
We appreciate your feedback and look forward to seeing you again soon.

6/10 Okay

Kris

Travelled with family
Disliked: Property conditions & facilities
Overall it was just ok, we needed a room that slept 5 so we needed the pull out sofa it was broken and couldn’t be repaired. Cabinet were broken, wall paper in bathroom kind of a mess. Arrived Late Thursday checked out Tuesday so we missed housekeeping because it was only Friday and Wed due to Covid they said. ran out of toilet paper, had to call for towels multiple times and trash pick up. I didn’t care for that
Stayed 5 nights in May 2023
Response from Residence Inn Brier Creek on 10 May 2023
Thank you for your feedback. I’ll review your reservation and our practices within the hotel to see if any additional adjustments can be made to better accommodate our guests. Hope to see you again so we can deliver on that 5 star performance

10/10 Excellent

Karina Garcia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the vibe in the room it was clean it feels like home 😊
Stayed 1 night in May 2023
Response from Residence Inn Brier Creek on 9 May 2023
Thank you for staying with us. We appreciate your feedback and glad you enjoyed the experience while staying with us. We hope to see you again when your travels bring you back to Raleigh

8/10 Good

Jasmine

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Residence Inn Brier Creek on 10 May 2023
We appreciate your feedback and your business. Look forward to seeing you again soon!

10/10 Excellent

Keyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean .
Stayed 1 night in Apr 2023
Response from Residence Inn Brier Creek on 5 May 2023
We appreciate your feedback and business while staying at the Residence Inn. We look forward to being there for you next time in Raleigh See you again soon!

10/10 Excellent

Sherronda K

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Residence Inn Brier Creek on 3 May 2023
Thank you for your recent visit to the Residence Inn Brier Creek. We appreciate your business and your feedback on your stay. I look forward to meeting you next time in Raleigh!

10/10 Excellent

Derek

Stayed 1 night in Apr 2023
Response from Residence Inn Brier Creek on 3 Jun 2023
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Lamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Apr 2023
Response from Residence Inn Brier Creek on 23 Apr 2023
Thank you for providing feedback on your visit. We appreciate your business and look forward to seeing you again soon!

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Residence Inn Brier Creek on 12 Apr 2023
Thank you for staying with us and providing feedback on your visit. We appreciate your business. See you again soon!

10/10 Excellent

diane

Travelled with family
Liked: Cleanliness
My family and I were pleased. Our room was great. We were able to bring groceries and cook during our 3 day stay. Super weird, the shower curtain was up so high water came out during each shower. Huge mess. Makes no sense.
Stayed 2 nights in Apr 2023
Response from Residence Inn Brier Creek on 6 Apr 2023
Thank you for staying with us. We appreciate your business and your feedback. Glad you enjoyed your stay and the amenities we have to offer. I’ll make sure we also address your concern regarding the shower. Hope to see you again soon!

6/10 Okay

Derrick

Travelled with family
Liked: Property conditions & facilities
There was a bit of noise from the occupents and other occupents outside smoking Marijuana.
Stayed 2 nights in Mar 2023
Response from Residence Inn Brier Creek on 21 Mar 2023
Thank you for staying with us and we appreciate your business. I apologize that disruptions from other guests prohibited you from enjoying your stay. Please know we have a zero tolerance for smoking of any kind within our hotel and when notified we handle swiftly and appropriately as to not disturb our other guests experience . We look forward to welcoming you back so that you may enjoy a better experience while with us.

10/10 Excellent

Louis

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and the staff was very friendly, helpful and professional
Stayed 1 night in Mar 2023
Response from Residence Inn Brier Creek on 9 Mar 2023
Thank you for staying with us at the Residence Inn Brier Creek. We appreciate your business and value your feedback and will be sure to share with our team at our weekly meeting. See you again soon!

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
My stay was great. The only complaint I have is that the remote was visibly dirty. It was as if it had not been wiped down. Quite nasty. Room 268
Stayed 2 nights in Feb 2023
Response from Residence Inn Brier Creek on 20 Feb 2023
We appreciate your business and feedback. I’ve addressed your concerns with our housekeeping team in order to review and take care of any concerns. We look forward to seeing you again soon.

8/10 Good

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints it was a great hotel. I will stay again in the future.
Stayed 1 night in Feb 2023
Response from Residence Inn Brier Creek on 19 Feb 2023
We appreciate your feedback and thank you for staying with us. See you again soon!

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot beat the value for your money. Pleasant check-in, meticulously clean room, all amenities functional, comfortable bed, pool and breakfast available. Highly recommend!
Stayed 1 night in Feb 2023
Response from Residence Inn Brier Creek on 19 Feb 2023
Thank you for taking the time to review our hotel. We appreciate you and thank you for staying with us. We look forward to your return visit to Raleigh.

6/10 Okay

Rosalie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Response from Residence Inn Brier Creek on 31 Dec 2022
Thank you for your feedback on your stay. We appreciate your business. Happy New Year.

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Courtyard RDU on 25 Dec 2022
Thank you for providing feedback from your past stay with us. I apologize we did not meet your needs while in town. We have reviewed your feedback with our leadership team in hopes of improving the experience for all our guest and you next time you visit.

6/10 Okay

Lewis

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room was a little underwhelming for what I was expecting. It was a lot smaller in than in the pictures on the web. You could tell that the room was a little worn down I guess with scuffs everywhere, a pull out couch that was basically unusable meaning sleep on the floor or just couch in general would have been more comfortable than the bed part. That was the main reason we booked this room in the particular and basically was pointless.
Response from Residence Inn Brier Creek on 19 Dec 2022
Thank you for sharing your experience with us. I’m sorry we didn’t deliver on the service you expected. We will share your feedback with our staff in order to review and adjust our service we provide our guests. We hope to have the ability to welcome you back again and show you a better experience.

2/10 Terrible

Francesca

Travelled with family and small children
Disliked: Cleanliness, amenities
The absolute worst hotel I’ve stayed at. The bed was hard as a rock, the sheets had a stain on it, there were no bedding for the pull out bed, the remote to the TV was missing. No toiletries, open bar of soap in the bathroom. Very disappointed
Stayed 1 night in Dec 2022
Response from Residence Inn Brier Creek on 18 Dec 2022
Thank you for taking the time to provide feedback regarding your stay with us. This surely isn’t the level of service we provide. We will review your reservation dates and address your concerns appropriately with the team. We hope to have an opportunity in the future to provide you with the service we know is expected when staying with us.

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

4/10 Poor

Mary

Travelled with group
Liked: Cleanliness
No linens for pull out. Ran out of coffee at breakfast area.
Stayed 1 night in Nov 2022
Response from Residence Inn Brier Creek on 20 Nov 2022
Thank you for your feedback regarding your stay. We have reviewed and addressed your concerns with the appropriate team members and assure you this has since been corrected. We look forward to your return.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Residence Inn RDU Brier Creek on 13 Nov 2022
Thank you for staying with us while in town. We appreciate your business and we look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, quiet, 2 rooms, full kitchen, convenient and safe location. Only complaint is the coffee-not good.
Stayed 1 night in Nov 2022
Response from Residence Inn RDU Brier Creek on 12 Nov 2022
Thank you for your business and we appreciate your feedback. We are currently looking into alternative options for in room coffee and are working with Marriott on approved options. We look forward to having you as a guest again next time in Raleigh.