Dear Tiffany, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Please return and stay with us for a better experience on your next trip. Have a great day.Sincerely,Hotel Management

Dear Ramona, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the cleanliness issues you encountered in the room. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. It was a pleasure to have you as our guest, and we hope to see you again soon with a better experience.Sincerely,Hotel Management

Dear Stacey, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Sharon, We appreciate your feedback about the issues you encountered with the TV remote and microwave. Your experience does not align with the standards we aim to provide, and we apologize for any inconvenience. Please know that we take your comments seriously and will address these concerns with our team. We appreciate your understanding and hope to have the opportunity to improve upon your experience in the future.Sincerely,Hotel Management

Dear SANAH S., Thank you for bringing this to our attention. We sincerely apologize for the maintenance issues you encountered with the broken toilet and microwave during your stay. We are committed to providing all our guests a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Rest assured, we have taken note of your feedback and will address this appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management

Dear SANAH S., Thank you for bringing this to our attention. We sincerely apologize for the maintenance issues you encountered with the broken toilet and microwave during your stay. We are committed to providing all our guests a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Rest assured, we have taken note of your feedback and will address this appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management

Dear Jacqueline, Thank you for staying with us and reviewing your experience. It is never our intention to disappoint; therefore, we regret not meeting your expectations regarding our early check-in fee. We apologize if there was any miscommunication on our part. We appreciate our guests' valuable feedback as we continually strive to improve our guest experiences. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Praneeth, Thank you for taking the time to review your experience with us. We apologize for any inconvenience our lack of room service option caused. Our front desk is always available to assist you and make the most of your stay; in the future, please do not hesitate to ask. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

Dear Lindsey, Thank you for evaluating your recent stay; your comments are valuable to us. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your room did not meet your expectations, and we apologize for any inconvenience caused. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management

Dear Amy, We appreciate your feedback regarding your recent stay. We're sorry to hear that we fell short of your expectations with our breakfast and the cleanliness of our hotel, and we understand your concerns about the security doors. Rest assured, your comments will be shared with the team to ensure improvements in those areas you have mentioned. Your insights are invaluable in helping us provide a better stay for our guests. We hope you will give us another opportunity to provide you with a better experience for your next visit.Sincerely,Hotel Management

Dear Bryon, Thank you for sharing your feedback. We apologize that your recent stay did not meet your expectations. Your comfort and satisfaction are very important to us. While we understand your concerns, we regret that the condition of your room was not up to the standard we strive for. We take your feedback seriously and will address these issues. If you ever reconsider and choose to stay with us again, we'll try to provide a much more pleasant experience. Sincerely,Hotel Management

Dear April, Thank you for choosing us. We appreciate your feedback and understand your concerns regarding the cleanliness of your room. While we regret any inconvenience you faced, it's great to hear that you found the location ideal and the front desk staff accommodating. Your comments help us improve, and we'll address these concerns to ensure a more comfortable experience for future guests. We hope you might consider staying with us again in the future. Thank you for sharing your experience.Sincerely,Hotel Management

Dear Tiffany, Thank you for choosing us. We are sorry for the inconvenience caused to you in the room. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team was always available to help you; it is great to know this. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear HANS CHRISTIAN, We appreciate you being our guest and sharing your kind words about our attentive staff. However, we apologize for any challenges you faced while locating our property. Your feedback is valuable, and we'll work on enhancing our guests' convenience moving forward. We hope this won't deter you from considering another stay with us should your travels bring you back to the area.Sincerely,Hotel Management.

Dear Luis, Please accept our apologies for failing to deliver the seamless stay you deserve on this visit. We are committed to enhancing our services and accommodations and hope to make it up to you on a future visit. We hope to have the opportunity to welcome you back and show you the seamless experience we are typically known for.Sincerely,Hotel Management.

Dear Luis, We sincerely apologize for falling short of your expectations. We are committed to regaining your confidence in us, and we'd love to have the opportunity to show you the exceptional stay you should always expect from us. We hope to welcome you back and make your next visit outstanding in every respect.Sincerely,Hotel Management.

Dear Jasmine, Please accept our apologies for the inconvenience caused by switching multiple rooms and for the frustrations due to the available suites not meeting your expectations. We sincerely apologize for the cleanliness concerns and the service you received. We assure you that what you experienced is unacceptable by our standards and will address these concerns immediately with our team to ensure improvements are made. Your feedback is crucial to us, and we appreciate you bringing these issues to our attention. We hope you will consider giving us another chance in the future to provide you with a much better experience.Sincerely,Hotel Management

Thank you so much for your positive review. We look forward to seeing you again

Thank you so much for staying with us. we look forward to your return

Dear Jammie, Thank you for being our guest and reviewing your experience. We apologize for your disappointment with our deposit policy and for not giving adequate information. Although we have this information on our website, we will note your feedback to address with our staff and reiterate the importance of service and attention to detail. Thank you for choosing our hotel, and we hope we can provide you with a better experience.Sincerely,Hotel Management

Dear Guest, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Toussaint, Thank you for taking the time to share your review with us. We genuinely apologize for your disappointment with the reservation, the cleanliness, and the breakfast issues that compromise your stay. We aim to provide the best service, clean suite, and healthy environment for a homelike stay. So, we are sorry this was not what you experienced. We appreciate you bringing this to our attention; we will look into the matter and ensure similar issues are not repeated. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Luis, We are glad you enjoyed your overall stay. However, please accept our apologies for the difficulties you experienced with the electric stove and for the inconvenience this caused. We will look into this, and we are grateful for your patience. Thank you for choosing us, and we hope to see you again so we can provide you with the seamless experience you deserve.Sincerely,Hotel Management

Dear WADAH, Thank you for choosing us. We are pleased to know you liked your time with us. We want your stay with us to feel at home and comfortable, and we appreciate your kind review. Thank you, and revisit us.Sincerely,Hotel Management

Dear Yashpal, Thank you for choosing us. We are sad about not meeting your expectations of a clean and comfortable place. Our rooms are treated regularly and deep cleaned as a precaution. Please allow us to discuss this with our housekeeping and pest control team to review, take action, and ensure they never repeat. Please accept our apologies for the frustrations this caused you, and considering our friendly staff, allow us another chance to change your experience.Sincerely, Hotel Management

Dear Young Ae, Thank you for dedicating the time to share your feedback. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations and regret your disappointment with our breakfast. Your feedback will be shared with our leaders to consider our guests' preferences and improve our future breakfast choices. If you plan to revisit our city, we hope to have the chance to enhance your stay.Sincerely,Hotel Management

Dear Yolanda, We thank you for choosing to stay with us at Extended Stay America. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Sarah, Thank you for being our guest and sharing your review. We are sorry if some issues kept you from giving us a higher rating. We regret any inconvenience this caused and hope you will return for the perfect stay you deserve.Sincerely,Hotel Management

Dear Hamid, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Karem, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. We hope to provide you with a better impression the next time.Sincerely,Hotel Management