Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews of Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena

2 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 339 out of 1005 reviews" "
Rating 8 - Good. 333 out of 1005 reviews" "
Rating 6 - Okay. 186 out of 1005 reviews" "
Rating 4 - Poor. 76 out of 1005 reviews" "
Rating 2 - Terrible. 71 out of 1005 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel provides a great service. However, it does not offer breakfast, which I find unusual for this kind of hotel.
Stayed 2 nights in May 2024
Response from Linton RediResponse Specialist on 10 May 2024
Hi Carlos,Thank you for telling us about your recent visit at RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA. It's good to read that the great services offered by our hotel was to your liking. However, you indicated rat you wish we had breakfast. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful stay, no major problems.
Stayed 8 nights in Apr 2024
Response from Linton RediResponse Specialist on 10 May 2024
Hi Tammy,Thank you for telling us about your recent visit at RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA. I was delighted to read that we were able to provide you with a peaceful stay. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

2/10 Terrible

Briana, Angier

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was very rude
Stayed 1 night in May 2024
Response from Samantha RediResponse Specialist on 9 May 2024
Dear Briana,Thank you for taking the time to tell us about your experience at the RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA. You indicated that the less-than-ideal encounter you had with the staff hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concern and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Samantha Red Roof Management RediResponse Specialist

10/10 Excellent

Laken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from OnielRediresponse Specialist on 6 May 2024
Thank you Laken, for taking the time to write a review of your stay at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Laken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always Clean & Staff Has Always Been Friendly
Response from Oniel Rediresponse Specialist on 6 May 2024
Thank you Laken, for taking the time to write a review of your stay at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know, we're also happy to see that you took liking to our staff and cleanliness. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Art

Travelled with partner
Liked: Amenities
Nice
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on 6 May 2024
Thank you Art, for taking the time to write a review of your stay at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, staff & service
It was worth the money we paid. When we got back late after going to a concert we had a really hard time finding parking. There were two cars double parked, which is not the hotels fault, but it was still annoying nonetheless. I'm not sure if it was the room, but I woke up sneezing and coughing feeling awful, and after I left I started to feel better. All in all it wasn't terrible and pretty much what I expected for the price I paid.
Stayed 1 night in May 2024
Response from Oniel Rediresponse Specialist on 6 May 2024
Thank you Kristen, for taking the time to write a review of your stay at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know. However, our apologies for the inconvenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was plenty of parking
Stayed 1 night in Apr 2024
Response from Chirell RediResponse Specialist on 3 May 2024
Dear Vincent,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our plenty of parking. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

2/10 Terrible

Howard

Travelled with family
The room was clean but the hallway was stuffy and wreaked of Marijuana. People just hanging out in the parking lot was a bit disconcerting.
Stayed 2 nights in Apr 2024
Response from Sharma RediResponse Specialist on 30 Apr 2024
Thank you, Howard, for writing to us about your recent stay at our hotel RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. Nonetheless, I am happy to hear that you found your room to be clean.We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Anthony

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People sleeping in cars , the internet not working in my rooms the whole stay besides in the bathtub . Weed smoke through the hallways at all times. The cleaning ladies were nice but all in all horrible experience
Stayed 7 nights in Apr 2024
Response from Toni-Ann RediResponse Specialist on 30 Apr 2024
Dear Anthony,Though you were pleased with our staff service, we are sorry to hear your recent experience at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena did not meet your expectations. You expressed that you experienced some distasteful situations while with us and that the internet was poor. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Juan, Canton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Apr 2024
Response from Oniel Rediresponse Specialist on 25 Apr 2024
Thank you Juan, for taking the time to write a review of your stay at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know. However, In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
It had bugs.
Stayed 1 night in Apr 2024
Response from Oniel Rediresponse Specialist on 25 Apr 2024
Thank you Scott, for taking the time to write a review of your stay at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena. We appreciate your 5/5 rating, however, we strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean rooms for a basic no frills Room
Stayed 2 nights in Apr 2024
Response from LaTunde RediResponse Specialist on 24 Apr 2024
Dear Richard,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to know that you had very clean and nice rooms. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gabrielle RediResponse Specialist on 23 Apr 2024
Thank you for taking a moment to leave a review, Kate. The staff and I at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Victoria

Clean and nice
Stayed 1 night in Apr 2024
Response from Samantha RediResponse Specialist on 20 Apr 2024
Dear Victoria,Thank you for taking the time to tell us about your experience at the RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA. It's rewarding to hear that you were pleased with our nice and clean hotel. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Edward

Stayed 1 night in Apr 2024
Response from Linton RediResponse Specialist on 10 May 2024
Hello Edward, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

8/10 Good

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out was very easy. Staff was friendly and helpful. My room was very clean and the beds were comfortable. The only problem was the water in the shower was cold and never got hot. Other than that my stay was good.
Stayed 2 nights in Apr 2024
Response from Kerry-Lee RediResponse Specialist on 15 Apr 2024
Dear Jasmine,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA. Thank you for your kind remarks highlighting that check in was very easy, our staff was helpful and friendly, and your room was clean with comfortable beds. However, you mentioned the water in the shower did not get cold. Comments like yours are always an encouragement as we at Red Roof aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

James Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic hotel at a good rate. Dated somewhat but for a quiet stop over it was clean and close to shopping and other conveniences
Stayed 1 night in Apr 2024
Response from Olivia RediResponse Specialist on 14 Apr 2024
Hello James, Thank you for telling us about your stay at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena. I'm so glad we earned your 4/5 score. I'm glad that you found our location to be convenient for your purposes and the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 Good

sara

Liked: Cleanliness, staff & service
Disliked: Amenities
Older property, clean room, very bsix .q
Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on 10 Apr 2024
Dear Sara,Thank you for taking the time to tell us about your experience at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena. I am glad to read that you were pleased with cleanliness of the room. However, you mentioned that it was very basic. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

CHRISTOPHER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is a bit old and could use some updates bit it served it's purpose as a clean place to stay after a concert.
Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on 8 Apr 2024
Dear Christopher,Thank you for taking the time to tell us about your experience at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena. I am glad to read that you were pleased with the cleanliness of our hotel, prompting your 5/5 score. However, you mentioned that you were unsatisfied with the upkeep of our hotel as it was a bit old and could use some updates. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Celso

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Apr 2024
Response from Toni-Ann RediResponse Specialist on 6 Apr 2024
Dear Celso,Thank you for choosing to stay at our RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA. We always enjoy hearing about the positive experiences our guests have at our hotels and we're happy to know that we are able to provide you with a clean room. Feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Diane

Travelled with family
Disliked: Amenities
I got there the guy checking us in was nice but smell like marijuana Down the hallway still smell like it Got to the room it was ok until little bit later room started to smell like marijuana No bible in the room Shower had good pressure but the water didn’t drain well so over all I will not be staying at the hotel again
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on 24 Mar 2024
Dear Diane,We are sorry to hear your recent experience at the RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA did not meet your expectations. You indicated that you found the shower drainage to be poor, you were displeased that there was no bible in the room, and you found there to be an odor in the hotel. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Toni-AnnRed Roof Management RediResponse Specialist

6/10 Okay

Candice

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Not a great place to stay. The parking lot alone had many people parked in it that were not staying there.
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on 21 Mar 2024
Thank you for taking a moment to leave a review, Candice. The staff and I at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena appreciate your 3/5 score following your stay. You stated that our hotel is not a great place to stay. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 Okay

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean, Quiet and Comfortable for low priced basic room.
Stayed 2 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on 20 Mar 2024
Dear Joseph,It is so wonderful to see that we at the RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the compliments highlighting our clean, quiet and comfortable hotel. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

8/10 Good

Shejauun

Travelled with family
Liked: Staff & service
Not enough parking
Stayed 2 nights in Feb 2024
Response from Chirell RediResponse Specialist on 19 Mar 2024
Dear Shejauun,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with limited parking. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRediResponse Specialist

10/10 Excellent

anthony

Stayed 3 nights in Mar 2024
Response from Carla RediResponse Specialist on 9 Apr 2024
Dear Anthony,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Dave

Liked: Cleanliness, staff & service
Great for one night...maybe 2. Anything longer, I'd want more amenities. Price was good!
Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on 18 Mar 2024
Dear Dave,Thank you for taking the time to write a review of your stay at the RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA. I am happy you were pleased with our good prices and found our hotel to be ideal for a one or two night stay. In regard to more amenities, your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Samantha Red Roof Management RediResponse Specialist

8/10 Good

Mike

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on 30 Mar 2024
Hello Mike, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Kiecha

Stayed 1 night in Mar 2024
Response from Red Roof Management on 12 Mar 2024
Hello Kiecha,Thank you for choosing to stay at our RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

bob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, safe and quiet
Stayed 1 night in Mar 2024
Response from Red Roof Management on 11 Mar 2024
Hello Bob,Thank you for being a guest here at our Red Roof Inn Raleigh North - Crabtree Mall\PNC Arena. We are happy to have been able to provide you with a clean, safe and quiet environment during your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Litzy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it was a very great stay! Everything worked well, everything was neat and clean inside the room, and when we needed help we got it quickly.
Stayed 1 night in Mar 2024
Response from Red Roof Management on 11 Mar 2024
Hello Litzy,Thank you for giving us a 5/5 score on your review of our Red Roof Inn Raleigh North - Crabtree Mall/PNC Arena. We appreciate you taking the time to do survey. It’s encouraging to know that we are doing a great job for our guest with our pricing and clean rooms. We hope you choose to stay with us again in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Aaron

Stayed 3 nights in Mar 2024
Response from Kamaria RediResponse Specialist on 4 Apr 2024
Hello Aaron, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 Okay

Lisa

The motel is a good value for the price and how it compares in price with the other chain motels on the same street . It is no frills. Don't expect breakfast and don't expect coffee that is drinkable. It's clean and it's quiet. It's also very handy and close to the fairgrounds. There's a huge mall next store with lots of nice stores and plenty of nice eateries.
Stayed 2 nights in Mar 2024
Response from OnielRediresponse Specialist on 10 Mar 2024
Hi Lisa,Thank you for taking the time to write a review of your stay at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our prices. Relative to breakfast, as you are aware we do not offer breakfast at this particular location, however, we do have restaurants that are within walking distance from our property. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Should be bulldozed down it would help improve the neighborhood
Stayed 2 nights in Mar 2024
Response from OnielRediresponse Specialist on 10 Mar 2024
Hi Robert,Thank you for taking the time to write a review of your stay at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Robert, Raleigh

Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on 30 Mar 2024
Hello Robert, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room!
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on 4 Mar 2024
Thank you for taking a moment to leave a review, Tim. The staff and I at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena appreciate your 4/5 score following your stay. I am elated that you found our room to be comfortable. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Red Roof Management

10/10 Excellent

Abrianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It could use some updates but it's clean
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on 25 Feb 2024
Thank you for taking a moment to leave a review, Abrianna. The staff and I at the RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA appreciate your 5/5 score. I am glad you found our hotel to be clean. However, you indicated that it could use some updates. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Red Roof Management

6/10 Okay

Nick

Travelled with family
Disliked: Amenities, property conditions & facilities
The traffic in the area is insane so coming and going in an out of the hotel takes considerably more time
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on 20 Feb 2024
Hello Nick,Thank you for a review of your stay at our Red Roof Inn Raleigh North Crabtree Mall/PNC Arena. Though we appreciate your 3/5 score, you've indicated that the traffic in the area inconvenienced you. This is regrettable to hear. I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

10/10 Excellent

Mickey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the arena
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on 18 Feb 2024
Hello Mickey,Myself and the staff at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena are elated to see your 5/5 scoring and to know that our convenience to the arena was the highlight of your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Janette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on 18 Feb 2024
Hello Janette, Thank you for being a guest here at our Red Roof Inn Raleigh North - Crabtree Mall/PNC Arena. We are happy to have been able to provide you with a clean/comfortable environment during your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely, Roof Management

4/10 Poor

David

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The Red Roof Inn organization has reduced the former GOOD product to an unfriendly and unkind brand. There are no irons in the rooms no drinking cups of any kindkind, no breakfast of any kind, cheaply constructed beds with inly 3 pillows. There was no elevator to the upper floors. The reception clerks were unfriendly checking in and checking out.The only place you can get coffee was in the downstairs lobby where the cups were so small you could hardly enjoy it. There is no airport shuttle. Sorry but the whole experience sucked . I will never use Red Roof Inns again
Stayed 1 night in Feb 2024
Response from Recordo Rediresponse Specialist on 3 Feb 2024
Hello David,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena. It's disheartening to hear that your stay didn't meet your expectations due to the indicated poor encounter. You stated that you encountered an unfriendly service, poor bedding, had no iron, along with other highlighted concerns. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Please know that we still have our great quality and this isn't the level of service that we aim to provide. Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Jack, Craddockville

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was great. Didnot like the light and fan in bathroom. Had to have both on at same time.
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on 2 Feb 2024
Dear Jack,Thank you for taking the time to tell us details about your experience at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena. We are delighted to hear that you had a wonderful experience during your stay with us, prompting your 5/5 score. Please accept our sincerest apologies for the less than ideal encounter you had with the light and the fan. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Our Red Roof team value your feedback and will address the issues with our team to ensure improvements are made.Thank you again for your review. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Ashley

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on 3 Feb 2024
Hello Ashley, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 Poor

Connor

Response from Dannielle Rediresponse Specialist on 27 Jan 2024
Hello Connor, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Elsia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Jan 2024
Response from LaTunde, Rediresponse Specialist on 23 Jan 2024
Dear Elsia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA. It's great to see you enjoyed your stay, resulting in a 4/5score. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that your stay with us wonderful. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

OraJean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on 21 Jan 2024
Hello OraJean,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Janeeka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Recordo Rediresponse Specialist on 16 Jan 2024
Hello Janeeka, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Raleigh North-Crabtree Mall/PNC Arena and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 9 Jan 2024
Hello David,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

phillip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 9 Jan 2024
Hello Phillip,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Gmoney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's way better then the one in Charlotte of I85 newer also
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 9 Jan 2024
Hello Gmoney,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RALEIGH NORTH-CRABTREE MALL/PNC ARENA and I appreciate your 5/5 score following your stay. I am happy to read that you found our hotel to be the better property in Charlotte. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist