Ratings based on 26 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Brea, CA

Something changed a lot

Posted 17-Aug-2014
I have been staying at this hotel once or twice a year since 5 years ago for my business trips. This time I felt a few changes during the stay. Internet connection was impossible. The staff was not enough friendly as before. I felt something different from the previous stays and no advantage at all compared to other franchise hotels like holiday inn.
4 out of 5
Recommended
for Business Travellers
by Larry L.from Atlanta

Comfortable and accomodating

Posted 23-Jun-2014 on Hotels.com
Minor issues only. Two bottles of conditioner rather than one shampoo and one conditioner, batteries in TV controller failed. Both fixed quickly. I would definitely stay at this Hotel again. Decent breakfast and happy hour. Dining options within walking distance are limited.
5 out of 5
Recommended
for Business Travellers
by Globetrotterfrom Massachusetts

The hotel staff are among the best

Posted 16-Jun-2014 on Hotels.com
I travel 35+ weeks a year all over the world and this hotel had some of the best, most attentive service I have experienced anywhere. Also, this may be the cleanest hotel I have ever stayed in anywhere. From the moment they picked me up at the airport to when they brought me back to the airport a week later, I received some of the best service I have ever experienced, anywhere. The city of Queretaro is a busy, vibrant city with a real friendly, safe feel to it. The hotel fitness center is small and clean but is not busy and I never had trouble getting access to a treadmill. If you like to go out for a run, just be warned that traffic is busy and it always seems like you are going uphill.
5 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable

Posted 07-Apr-2014
Nice place hotel staff spoke English well and was very helpful
4 out of 5
Recommended
for Everyone
by Cherylfrom Kelowna, B.C.

Nice hotel close to shopping

Posted 04-Apr-2014
Pros: Nice location, friendly staff, very clean, business centre with access to computers and a printer.
Cons: The outdoor pool was unheated, so it was too cold at this time of the year for our use. This was disappointing to our children.
Location: There is a grocery store next door and a Costco and shopping center within a 20 minute walk.
This hotel far exceeded the 2.5 star rating and our expectations. The location was perfect for our purpose, and while it seemed geared for people on business, it suited our family very well. All of the staff were very friendly and helpful and most spoke some English making things much easier for us. The buffet breakfast was included with our room rate and was very enjoyable, in fact the quality of food was better than we had at the all inclusive resort in Cancun! I was able to use a computer in the business area and print out our boarding passes for our next flight with no difficulties.
5 out of 5
Recommended
for Families
by A verified traveller

Very Nice

Posted 24-Feb-2014 on Hotels.com
I loved the buffet and the service was very polite
5 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 04-Jan-2014
3 out of 5
Recommended
by Azulfrom Texas

Under the regular Hampton standards

Posted 26-Nov-2013 on Hotels.com
My room had this smell as if they had just performed the pest control. I know it´s good to do it but not to have the strong smell all night. Booked for 2 rooms with 2 Queen beds each and got king sizes instead. I do not recommend this hotel. I can´t imagine why it has a very good guest review overall. For me, this hotel is under the standards of what I would expect from a Hampton Inn.
5 out of 5
Recommended
for Business Travellers
by sjajufrom india

excellent stay with full facility

Posted 20-Nov-2013 on Hotels.com
One of my best stay abroad,considering the fact act that hotel provides free shuttle for city and airport,it was worth a deal. Also the happy hours from tuesday to thrusday was something cool.we got good snacks and beer free after 6:30 pm. Staff was friendly and overall, i would rate it for the service and property.
5 out of 5
Recommended
by Davidfrom South Dakota

Nicest hotel in Queretaro

Posted 26-Sep-2013 on Hotels.com
The hotel was extremely clean and shiny. The breakfast was great, and included something for everyone. The staff was very friendly and professional and helpful. Penelope and Fernanda were standouts in helpfulness. We will definitely stay there if in Queretaro again.