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Reviews of HI Hotel Impala

3.5 out of 5
HI Hotel Impala
Colon #1 Col. Centro, Querétaro, QUE

Reviews

7.0

Good

Rating 10 - Excellent. 112 out of 359 reviews" "
Rating 8 - Good. 83 out of 359 reviews" "
Rating 6 - Okay. 67 out of 359 reviews" "
Rating 4 - Poor. 52 out of 359 reviews" "
Rating 2 - Terrible. 45 out of 359 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfy bed. The room is nicely decorated. It has its own bar and restaurant, but there also lots of eating options nearby to fit all budgets. The famous Alameda park is right across the street.
Stayed 1 night in May 2024
Response from jefederecepcion on 9 May 2024
GRACIAS POR SU COMENTARIO, LO ESPERAMOS PRONTO

10/10 Excellent

Carlos

Nice
Stayed 1 night in Apr 2024
Response from jefederecepcion on 7 May 2024
GRACIAS

8/10 Good

Guillermo

Liked: Cleanliness
Me gusto que podia llegar a muchos sitios caminando
Stayed 2 nights in Apr 2024
Response from HI HOTEL on 23 Apr 2024
AGRADECEMOS SUS COMENTARIOS

6/10 Okay

J Froylan

Liked: Cleanliness, staff & service
Noisy
Stayed 1 night in Apr 2024
Response from jefederecepcion on 8 May 2024
GRACIAS POR SU COMENTARIO

6/10 Okay

JESUS ANTONIO ROCHA

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is awesome. Cleanliness is poor.
Stayed 1 night in Dec 2023

10/10 Excellent

JESUS

Business traveller
Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2023
Response from hotel on 27 Nov 2023
Gracias por su comentario

6/10 Okay

Ambar

Travelled with family and small children
Disliked: Property conditions & facilities
Parking garage is narrow, could not fit our expedition, had to do street parking. AC Window units not functional. Prostitution nearby.
Stayed 1 night in Jul 2023
Response from hotel on 22 Jul 2023
muchísimas gracias por sus comentarios, nos ayudan a mejorar.saludos cordiales.

10/10 Excellent

Daniel, Hillsborough

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is excellent.
Stayed 1 night in Jul 2023
Response from hotel on 10 Jul 2023
gracias por su comentario

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a noisy rooftop patio. Be sure to request a quiet room. Comfy bed and nice bathroom made this a decent one night stay
Stayed 1 night in Mar 2023
Response from hotel on 25 Mar 2023
GRACIAS POR SU COMENTARIO

10/10 Excellent

gabriel

Stayed 1 night in Mar 2023
Response from hotel on 13 Mar 2023
MUCHISIMAS GRACIAS POR SU COMENTARIO, NOS MOTIVA A SEGUIR MEJORANDO.SALUDOS CORDIALES.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ando friendly
Response from hotel on 14 Jan 2023
Gracias por su comentario.Saludos cordiales.

6/10 Okay

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice room and nice property. Lots of points of interest within a few minutes walk. The problem is the noise… the street noise is just about tolerable but the music from the Terraza (rooftop cafe) was ridiculously loud. I had planned to eat there with friends but we went elsewhere because it was so LOUD. The hotel has about 5 floors, I was on the second floor and the music could be heard from my room and was intolerable. As much as I liked the hotel, I won’t stay here again on a weekend and do not recommend it
Stayed 1 night in Dec 2021
Response from Hotel on 18 Dec 2021
Gracias por tu comentario, lo tomaremos en consideración, para hacer su estancia mas agradable. saludos cordiales.

8/10 Good

Andres

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recepcionista por telefono pesimo servicio
todo estuvo muy bien, excepto al checar al hotel directamente!!! el 12 de octubre a las 9:00 pm! la senorita que contesto,; muy mal y grosera; nos dijo que ya no tenia cuartos, preguntamos tres veces que si tenia donde guardar el automovil!! y hasta la cuarta nos dino que si!! le dijimos que en la aplicacion devia que si habia cuartos!! pella dijo no es cierto no hay cuartos hasta manana!!! esa es mi queja!! reservamos por la aplicacion y mo hubo problema
Stayed 1 night in Oct 2021
Response from Hotel on 15 Oct 2021
Gracias por su comentario Saludos cordiales.

2/10 Terrible

Isabel

Stayed 1 night in Jul 2021
Response from HOTEL on 7 Jul 2021
gracias por su comentario

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020
Response from HOTEL on 23 Feb 2020
GRACIAS POR SU VISITA.

8/10 Good

Dago, Quebec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena relacion precio beneficio
Centrico, muy buen servicio, muy recomendable, las installaciones son un poco viejas pero son muy funcionales, la comida muy buena.
Stayed 1 night in Feb 2018
Response from . on 24 Feb 2018
Gracias por sus comentarios, seguiremos trabajando para mejorar. . Fue un placer atenderle. Saludos cordiales.

8/10 Good

Seshu

Liked: Cleanliness, staff & service, room comfort
budget and comfort stay
Overall its nice

10/10 Excellent

stepsin, H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located
The hotel is 5 mins walking distance to the main square ( plaza de armas ) , a bit noise in the night but is ok considering that is nearby a Main Street .

8/10 Good

Peggy, Mexico D.F.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
It's a convenient hotel, very close to Queretaro historic downtown. The hotel staff is very kind and helpful, the room was comfortable, well maintained and clean. The businesses center was a little bit noisy and the printer did not work, however they offered excuses and kindly recommended a place close to the hotel to print my bus tickets.

8/10 Good

Luz Escoto, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean and very well located. Spike your morning drinking a coffee downstairs, it´s really good! Plan your day and do your research at the computer room, since the wi-fi in the bedroom is not working properly. The hotel has a small gym, it´s empty most of the time. Hotel impala is so close to everything that you can move everywhere, and do everything from there. Crossing the avenue toward downtown they have a place where they sell juices and blends. They are healthy, cheap, and safe... I love them! You can walk to Downtown, where there are nice restaurants and entertainment... Enjoy your stay in Queretaro, the cultural events, and the night life!

4/10 Poor

Clara Hsu

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Misleading distance to Centro
The hotel itself is OK, but the description of distance from the Queretaro airport cannot be more misleading. Hotel.com listed the hotel as being 2.8 miles from the airport. Well, it is more like 28 miles. If you arrive at night the only option is to take a taxi. There is no bus or shuttle that goes into Centro. The neighborhood is an interesting one but it is very noisy at night. There is free internet at the hotel which is very nice. Overall, it is a budget hotel and it serves the basic needs.

8/10 Good

Alejandro, México

Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms, very clean
Very clean. Tiny rooms. Well located. Ok just to sleep

6/10 Okay

Todd

Liked: Staff & service
5 minute walk to historic district
I got the one bed sencillo. Price was great for the area. I believe they have updated the hotel. Quick 5 minute walk to historic district and right across the street from a beautiful park. The room was big enough for my backpack and a bed. The bed was a little hard but tolerable. Cafe had great coffee but I did not eat there. Internet did not work all the time in my room. The plazas and the park have free Internet so not a deal killer. For a quick stay I would stay there again. Guy at front desk did speak English and helpful.

4/10 Poor

jorge

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
El hotel cuenta con intalaciones en regular estado ,estabamos a 36° y no tiene aire acondicionado en ninguna habitacion no salia bien el agua . En general no lo recomiendo
Stayed 1 night in May 2024
Response from jefederecepcion on 9 May 2024
GRACIAS POR SU COMENTARIO, LAMENTAMOS EL INCONVENIENTE TRABAJAREMOS PARA QUE SU PRÓXIMA VISITA SEA MAS PLACENTERA.

10/10 Excellent

Isidoro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me parece perfecta
Stayed 1 night in May 2024
Response from jefederecepcion on 7 May 2024
GRACIAS

10/10 Excellent

José luis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, el único inconveniente es la estadía de indigentes por la noches y el mal olor en el día
Stayed 3 nights in May 2024
Response from jefederecepcion on 7 May 2024
Hola buen día, ya estamos trabajando en eso

2/10 Terrible

Mariana

Stayed 1 night in May 2024
Response from jefederecepcion on 7 May 2024
GRACIAS

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable
Stayed 1 night in Apr 2024
Response from jefederecepcion on 7 May 2024
GRACIAS

10/10 Excellent

Karla Antonieta

Liked: Cleanliness, staff & service, amenities
Lo único malo fue el baño se nos inundó ya que estaba tapada la coladera. Pero fuera de eso todo lo demás estuvo bien, sin duda me volvería a quedar ahí
Stayed 1 night in May 2024
Response from jefederecepcion on 7 May 2024
GRACIAS POR SU COMENTARIO TRABAJAREMOS EN SU REPORTE PARA EVITAR INCONVENIENTES EN SU PRÓXIMA VISITA

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jefederecepcion on 7 May 2024
GRACIAS

2/10 Terrible

Linette

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal cero flexible
Stayed 1 night in Apr 2024
Response from jefederecepcion on 7 May 2024
GRACIAS POR SU COMENTARIO TRABAJAREMOS EN SU REPORTE PARA EVITAR INCONVENIENTES EN SU PRÓXIMA VISITA

10/10 Excellent

Jaqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo excelente, el unico detalle es la luz ya que esta muy tenue, pero fuera de eso lo RECOMIENDO
Stayed 1 night in Apr 2024
Response from jefederecepcion on 7 May 2024
GRACIAS POR SU COMENTARIO TRABAJAREMOS EN SU REPORTE PARA EVITAR INCONVENIENTES EN SU PRÓXIMA VISITA

8/10 Good

Jose Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Chingon la neta
Stayed 1 night in Apr 2024
Response from jefederecepcion on 7 May 2024
GRACIAS

2/10 Terrible

Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Tienen una terraza para eventos y la música se oye en todo el hotel. No hay manera de descansar así.
Stayed 1 night in Apr 2024
Response from jefederecepcion on 7 May 2024
GRACIAS POR SU COMENTARIO TRABAJAREMOS EN SU REPORTE PARA EVITAR INCONVENIENTES EN SU PRÓXIMA VISITA

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jefederecepcion on 7 May 2024
GRACIAS

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo unico es que el estacionamiento es algo reducido
Stayed 1 night in Apr 2024
Response from jefederecepcion on 8 May 2024
GRACIAS POR SU COMENTARIO

4/10 Poor

ANTONIO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicacion esta bien, pero la atencion del personal mala
Stayed 2 nights in Apr 2024

4/10 Poor

DAVID

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Al hacer el check inn la persona que me atendió aun cuando le mostre mi reserva me solicito identificacion en ningun otro lugar me hn solicitado que me identifique
Stayed 1 night in Apr 2024
Response from HI HOTEL on 23 Apr 2024
Buen dia, lamentamos la molestia, sin embargo es un requisito para su seguridad y la de su reserva.

4/10 Poor

Luis

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Recepción al llegar atendío como si le pidiera regalado, el baño el agua se estanca y el desayuno dan un Ticket de "cortesía" cuando al reservar en la app se pagó un extra para tener desayuno incluído, al llegar al restaurante nos dicen que a los de cortesía no nos podian ofrecer la variedad porque tenian grupos... Malo y muy limitado. Recepción matutina fueron amables.
Stayed 1 night in Apr 2024
Response from HI HOTEL on 23 Apr 2024
Lamentamos la situacion, nos disculpamos y haremos lo posible por mejorar el servicio.

10/10 Excellent

Barbara

Stayed 1 night in Apr 2024
Response from jefederecepcion on 10 May 2024
Gracias por su comentario

4/10 Poor

Alejandro

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones muy feas, sin aire acondicionado, por el mismo precio se puede conseguir un mejor hotel
Stayed 2 nights in Apr 2024
Response from HI HOTEL on 23 Apr 2024
GRACIAS POR SUS COMENTARIOS

10/10 Excellent

Hegel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable
Stayed 1 night in Apr 2024
Response from jefederecepcion on 8 May 2024
GRACIAS

10/10 Excellent

Maira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 1 night in Apr 2024
Response from jefederecepcion on 8 May 2024
GRACIAS

10/10 Excellent

Jose Ramon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada
Stayed 4 nights in Apr 2024
Response from jefederecepcion on 8 May 2024
GRACIAS POR SU COMENTARIO

4/10 Poor

Maria

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No tiene aire acondicionado solo ventiladores de techo Me dieron una habitacion que le daba el sol todo el dia El personal es atento y me prestaron otro ventilador, tsmbien me cambiaron de habitación pero en esa estaba roto el mosquitero y habia muchisimo zancudo A pesar de que el personal es muy atento, las instalaciones estan feas. Si quieres descansar no lo recomiendo, demasiado alto el precio por habitacion con ventiladores
Stayed 3 nights in Apr 2024
Response from jefederecepcion on 17 Apr 2024
lamentamos su mala experiencia, su comentario nos servira para mejorar el servicio

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena relación costo beneficio.
Stayed 2 nights in Apr 2024
Response from jefederecepcion on 17 Apr 2024
Muchas Gracias

4/10 Poor

Sharon Benilde

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
No sirve el internet y un ruido fatal. Tienen un antro/bar en su terraza y se escuchaba la música y gritos hasta las 2 am, no pudimos dormir nada por el escándalo y además su internet pésimo se va todo el tiempo, es una lástima porque la ubicación es buena y la cama es súper cómoda, todo estaba muy limpio agua caliente. Pero el ruido que es demasiado lo arruina todo
Stayed 1 night in Apr 2024
Response from jefederecepcion on 17 Apr 2024
Lamentamos su mala experiencia, al hacer check in se les menciona lo del bar, que cierra a las 2:00 am y se les ofrece ubicarlos en un área donde no les llegue el ruido, quizás estábamos con ocupación completa, una disculpa

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from jefederecepcion on 8 May 2024
GRACIAS

10/10 Excellent

Carlos Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel céntrico y cercano a muchos sitios de interés
Stayed 1 night in Apr 2024
Response from jefederecepcion on 8 May 2024
GRACIAS POR SU COMENTARIO

4/10 Poor

Alexis

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Esta muy deteriorara.. los lavabos tapados, no tiene aire acondicionado y hay muchísimo ruido
Stayed 3 nights in Apr 2024
Response from jefederecepcion on 8 Apr 2024
Buena tarde, lamentamos su mala experiencia, pondremos atención en los puntos que nos comenta