All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Such an amazing stay. We went for our 10 year anniversary and the hotel spoiled us with a special gift in our room. The staff were helpful and accommodating. We didn't have a car and they kept our luggage for us before check in and after check out. I'll recommend it to everyone.
Lovely hotel that was a nice walk into Queenstown.
Melanie-Jayne
Stayed 1 night in Mar 2024
8/10 Good
Varun Haresh
Travelled with family and small children
1 May 2024
Liked: Cleanliness, staff & service
It had a great view. Given the distance to city centre they should have some free bus transport. The staff were very friendly and helpful.
Varun Haresh
Stayed 2 nights in Apr 2024
6/10 Okay
Tracey
Travelled with family
29 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall we enjoyed our stay as it was central and very reasonably priced. Decor is quite dated and there’s visible wear in places that probably should be addressed (peeling paint in the bathroom, broken curtains etc). We could not fault the staff or the cleanliness. Very helpful and accommodating and the room was spotless.
Room and view were fantastic, could not have asked for better.
Resturant menu is a bit lacking considering nearest other options is 20min walk to town.
Jordan
Stayed 3 nights in Apr 2024
8/10 Good
Rodney
25 Apr 2024
Liked: Cleanliness, staff & service, amenities
Easy parking available and just outside of the town centre and is walkable but bus or car access was easy. Property is looking a bit dated so an upgrade would definitely lift the place up. Swimming pool isn’t covered or heated and gym equipment was quite old. Apart from those negatives, the staff were very professional and would recommend this hotel for a cheap place to stay.
Rodney
Stayed 1 night in Apr 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 26 Apr 2024
Kia Ora Rodney,We appreciate your constructive feedback.Between this and next year, we will be working on refurbishing the restaurant and lodge building.It is correct that the swimming pool is half-covered and not heated, I will check on our gym equipment comment as we did upgrade them 2 months ago. We will share your nice comments with our team!Kind regards,
It was good that it was out of town so not noisy. Parking was great and convenient for the bus to and from the Airport. The walk to the CBD was longer than ideal but very pleasant along the lake and good for exercise so we didn't mind the process.
Rochelle
Stayed 4 nights in Mar 2024
6/10 Okay
Nigel
Travelled with family
5 Apr 2024
Liked: Cleanliness
Short staffed rang reception three times over 20 mins only to get answer phone then had to go personally to front desk to request room change as a terrible pipe banging sound in walk was keeping us awake
Nigel
Stayed 6 nights in Mar 2024
2/10 Terrible
Melanie
3 Apr 2024
Disliked: Cleanliness, staff & service
Melanie
Stayed 4 nights in Mar 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 5 Apr 2024
Kia Ora Melanie,Thank you for your valuable feedback. We are very sorry to hear that you did not have a great experience at our hotel. Checking your booking I could not find any issue reported from your side during the stay, it would be great if we could have done something for you to have a remarkable memory.Kind regards,
6/10 Okay
Leonela
Travelled with family
3 Apr 2024
Liked: Cleanliness, amenities
Bar area and bar staff was lovely.
We couldn’t get into our room until 4pm so we were left waiting for an hour. Maybe a complimentary beverage could be offered or guidance on using the facilities instead of being told to wait in the corner.
Quiet place: I like that. My room has a patio facing the lake: that is great. Linens are great, king size bed is just 2 twin beds put together: we can feel the seam in between: not so good. Hidden charge: $15 for parking: very annoying. Overall: too pricey for the comfort it provides.
Our king size bedroom has a balcony with Lakeview. The view was amazing from there. The bed and pillows were very comfortable and soft. The room was clean and all staff were very friendly. We enjoyed our stay and definitely recommended.
Leonidas
Stayed 6 nights in Mar 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 28 Mar 2024
Kia Ora Leonidas,Thank you for your great review!We will share your comments with our team.We look forward to having you soon again.
All good except carparking which they try to make you pay for. I used free staff carpark over the road thanks to advise from a helpful employee
Neil
Stayed 3 nights in Mar 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 28 Mar 2024
Kia Ora Neil,Thank you for your review.It is right that we charge for overnight parking, understanding you found an alternative option for free.We look forward to having you again soon.
8/10 Good
Susan
Travelled with partner
25 Mar 2024
Friendly staff
Susan
Stayed 1 night in Mar 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 28 Mar 2024
Kia Ora Susan,Thank you for your review!We will share your nice comments with our team.Warm regards,
Great place to base yourself for a stay in Queenstown. Heritage has it all. Room was great, pool, spa awesome. It’s a 15-minute walk into town which was spectacular and invigorating. Hill to climb coming back tested a few people but it was good exercise for us especially after a Ferg burger and a beer! Recommend staying here.
Liked the location just outside of the main town. A car is recommended. Pool and gym facilities are nice. Rooms are a little dated but large and spacious. Beds very comfortable. Had a slight issue over the parking, but was able to straighten it out with the manager. Overall a pleasant stay.
Michael
Stayed 4 nights in Mar 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 11 Mar 2024
Kia Ora Michael,Thank you so much for your generous review – you are now part of The Heritage Queenstown story.We hope to see you again soon!Ngā mihi nui,
Staff very friendly. Guest laundry facilities very low cost at 2dollar per wash and 2dollar per dry. Housekeeping staff lovely. Fairly easy walk into town but steep uphill on the way back but bus drops off right outside hotel . Beds very comfy. Room very dark. Had nice balcony. Bath had seen better days
Graham
Stayed 2 nights in Mar 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 11 Mar 2024
Kia Ora Graham,Thank you for your time bringing your feedback.We are working on renovating our bathrooms, hopefully, next time you stay with us you will be able to see them!We will share your nice comments with our Housekeeping team!Nga Mihi,
The restaurant was great & and staff were very helpful
Gregory
Stayed 3 nights in Mar 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 11 Mar 2024
Kia Ora Gregory,Thank you for your nice review!We are glad you had a great experience at our restaurant and interacting with our team.Nga Mihi,
8/10 Good
Kay
Travelled with partner
7 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The restaurant and bar are mediocre at best. The hotel does not capitalize on its lake view. It has no ambiance whatsoever. However, our room L403 had a spectacular view which made up for the aforesaid.
Kay
Stayed 3 nights in Mar 2024
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 11 Mar 2024
Kia Ora Kay,Thank you so much for this review!We really appreciate you being a guest. Your feedback helps us improve our service for everyone. We look forward to seeing you shortly!Ngā mihi nui,
Response from Agata Kurdziel - T.H.E. Rooms Division Manager on 5 Mar 2024
Kia Ora Angela,Thank you so much for this review!We really appreciate you being a customer. Your feedback helps us improve our service for everyone. We look forward to seeing you soon!Ngā mihi nui,
The hotel is 15min walk away from downtown Queenstown. It is very quiet and beautiful. We stayed at Lake view suite. The view from hotel room is totally stunning. We can just sit on the balcony enjoy the view the whole afternoon