Ratings based on 275 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travellerfrom R.I.

staff will do anything you want making you enjoy!

Posted 28-Apr-2015
Pros: Food ,Staff, all inclusive swim up bar, located on the beach!
Cons: room smelled a little moldy, a little outdated. more choices for american beer
Location: many activities from snorkeling wind surfing scuba diving so many too many to list all
Great food, hotel staff delivers outstanding service, I would highly recommend this place! Our waiter Roberto did a amazing job of making us feel welcome!
5 out of 5
for Everyone
by A verified travellerfrom michigan

Absolutely wonderful vacation!

Posted 26-Apr-2015
Pros: Excellent customer service! All staff make you feel special, always smiling, and very courteous.The hotel and grounds are very clean. Excellent dining
Cons: Have an evening dress code for dining. No shorts, tank tops or jeans. Men wear long pants and short sleeved shirt. Have more entertainers and less DJs
Location: Perfect location. Beautiful beach. We stayed on the report.
This was our fourth time staying at this beautiful resort. We always have a great time. We have recommended this hotel to some of our friends and they too have vacationed at this Riu and returning again this year with more family members. This speaks for itself. The Rui Palace Macoa is highly recommended by us and our friends.
4 out of 5
for Everyone
by A verified travellerfrom Illinois

Excellent location and sized hotel.

Posted 06-Apr-2015
The location of the hotel is really nice. You can walk to the beach from your room. No need for a tram like some of the other supersized resorts. Beach is nice to walk on. There is seaweed wash up - but hey, its the beach. Restaurants and buffet offer nice variety of food choices. The staff is wonderful - everyone we encountered from check in to check out. We loved that the whole resort is adults only. Not just a wing or section - the whole resort.
4 out of 5
for Everyone
by A verified travellerfrom Niagara Falls, New York

Wonderful Experience

Posted 05-Apr-2015
Pros: I loved the open atmosphere. Everything was bright and welcoming.
Cons: I would have slightly improved the cleanliness of the room.
Location: The location was the best of all of the neighboring hotels. The beach was the cleanest and all of the activities were right there.
For someone who has very limited travel experience, I would say that this was a wonderful experience. I really enjoyed the atmosphere, the people and the layout of the hotel.
5 out of 5
for Everyone
by A verified travellerfrom England

Excellent hotel for adults only.

Posted 20-Mar-2015
Pros: Cleanliness and excellent food,
Cons: Unfortunately the evening entertainment was exactly the same as last year.
Location: Most of the trips were designed for younger people and involved choppy boat rides or bumpy Jeeps. The location however was very good.
Comfortable spotlessly clean rooms. Highly trained staff who were eager to please. Wide variety of food to satisfy every nationality. The evening entertainment let it down, it was an exact repeat of last year and we didn't like how some evenings they used guests as "entertainment" such as Karaoke or silly embarrassing games. Also the noise round the pool was sometimes unacceptable. Expedia service in respect of our departing airport transport was very poor. Even though we had prepaid for it and on arrival had completed a card with full flight details, the day before departure our rep Yocenia was unable to advise us of the pick up time. She kept us waiting in the foyer for over an hour, and a promise to phone us in our room at 6pm that evening was not honoured. It was left to us to phone the local number to find out the time of our taxi pick up. All extremely inefficient and time wasting on our last day in the Dominican Republic.
4 out of 5
for Everyone
by A verified travellerfrom arizona

Great experience!!

Posted 15-Mar-2015
We just returned from a 5 night stay and had a great time! The staff was very friendly and very accommodating. The rooms were clean and the mini bar was always well stocked. The beds were a little more firm than we would've liked but we were so tired by the end of the day that we barely cared. The pool and the swim up bar were wonderful. Loved the lounge beds in the water. The food was pretty good, would have liked a little more variety. As far as restaurants we ate at the steakhouse, kabuki, and Krystal and they were decent. However, go by what the wait staff recommends that was always the best option on the menu. Our only complaint is that adults only meant middle aged to senior citizen. we are all around 30 and were some of the youngest people there but it was also nice to stay away from kids.
3 out of 5
for Everyone
by A verified travellerfrom Miami, FL

Nice adult only hotel right on beach

Posted 08-Mar-2015
Great breakfast and dinner options, if you do the a la carte restaurants. Lunch was pretty terrible. Same options almost on a daily basis. Bartenders don't know how to make simple drinks like manhattans and old fashioned'. Staff really nice. Bedrooms need to be renovated. Still old looking, uses a real key! Overall, a good experience but expected more from a RIU Palace.
4 out of 5
for Couples
by A verified travellerfrom Phila., Pa USA


Posted 07-Mar-2015
Pros: Loved the pools, beach and especially the bar(beautiful)area.
Cons: You need a night light in the bathroom. The light now shines right into the bedroom. Also more convenient bathrooms on the first floor.
Location: We basically stayed in the area.
We really liked the the hotel. The staff was phenominal e.g always smiling and ready to help you with any questions you have. It was spotless and very well run.The entertainment was pretty good too.
4 out of 5
for Everyone
by A verified traveller

Overall great stay!

Posted 04-Mar-2015
Food and pool areas were amazing! The ocean was too rough to enjoy. Only complaint was how dirty the bed sheets and room floors were! We enjoyed our stay but I think we will pick a different resort next time.
4 out of 5
for Everyone
by A verified travellerfrom NC

Great all-inclusive-adults only

Posted 02-Mar-2015
Cons: Get the casino back! Entertainment could be a little earlier-10pm too late for me.
Great weather, nearby shops without leaving beach area, food very good, drinks too! Beach not the best-seaweed. But poolside lots of fun. Several activities to participate-aerobics,horseshoes,bocci,volleyball,tennis,etc.Casino closed but shuttle available to another off site.