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Reviews of Citystate Asturias Hotel Palawan

3 out of 5
Citystate Asturias Hotel Palawan
South National Highway, Tiniguiban, Puerto Princesa, Palawan

Reviews

8.2

Very good

Rating 10 - Excellent. 37 out of 94 reviews" "
Rating 8 - Good. 33 out of 94 reviews" "
Rating 6 - Okay. 16 out of 94 reviews" "
Rating 4 - Poor. 4 out of 94 reviews" "
Rating 2 - Terrible. 4 out of 94 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 2 nights in Apr 2024

10/10 Excellent

GIRLIE

Travelled with family
Liked: Cleanliness, staff & service
Very good
Stayed 2 nights in Feb 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family is grateful for an exceptional service we received during our stay at Citystate Asturias Palawan, from the front desk to the tour coordinator, all were very professional, cordial, and have excellent customer service. The rooms are spacious and clean. The free big breakfast was a life saver for the all-day Puerto Princesa tours.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ahmad Ardashier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Easy booking , nice place
Stayed 1 night in Dec 2023

10/10 Excellent

John Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over
Nice stay
Stayed 1 night in Dec 2023

2/10 Terrible

Romer

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel staff were very courteous and accommodating. Excellent customer service from frontdesk to restaurant to room service. The hotel though is a bit old and the blanket is a thin sheet. No duvet. But room is generally clean. What I didn’t like was the AC. It was too noisy and when it reaches the desired temp, the motor shuts off and makes like a banging sound that wakes me up multiple times at night. I really couldn’t sleep well. The CR exhaust is also loud.
Stayed 2 nights in Nov 2023

10/10 Excellent

Loreto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety, friendly staff ,free breakfast,and big rooms
Stayed 4 nights in Nov 2023

6/10 Okay

Ethel

Disliked: Staff & service
the noise from outside and the air-conditioner
Stayed 1 night in Sep 2023

6/10 Okay

Roy

Stayed 1 night in Aug 2023

10/10 Excellent

Isabel Marie

Liked: Amenities, property conditions & facilities
Perfect
Stayed 1 night in Jul 2023

6/10 Okay

Listerpaul

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The place is old and needs to be updated.
Stayed 2 nights in Jun 2023

10/10 Excellent

Krishnan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Asturias is a good place for a family stay though a bit dated but their staff at all levels were excellent giving us early check in,
Stayed 1 night in Jan 2023
Response from Citystate Asturias Hotel Palawan on 4 Feb 2023
Dear Valued Guest,Thank you for staying with us we hope to accommodate you again in the future. Thank You

10/10 Excellent

richard, everett

Stayed 1 night in Jan 2023
Response from Citystate Asturias Hotel Palawan on 13 Mar 2023
Dear Valued Guest,Thank you for staying with us we hope we can accommodate you again in the future.

10/10 Excellent

May, Sacramento

Stayed 1 night in Nov 2022

8/10 Good

Dindo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 4 nights in Jul 2022
Response from Citystate Asturias Hotel on 4 Aug 2022
Thank you so much for staying with us. We look forward in accommodating you again.

10/10 Excellent

Aries Jones

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 4 nights in Jun 2022
Response from Front Office on 23 Jun 2022
Thank you so much for staying with us. We hope you choose us once again, on your next visit. Stay safe!

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should give at least extra TOWELS not only one pcs .
Stayed 1 night in Apr 2022

4/10 Poor

FEBE

Stayed 1 night in Apr 2022

8/10 Good

Heintje

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
OVERALL IT IS OK 8.5 STAR OUT OF 10 STAR
Stayed 2 nights in Mar 2022

10/10 Excellent

Mely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Price didnt match quality
Excellent spa. Food was above average. We booked an executive room, It was in fair condition. Gym was very good. Price defintely did not match overall quality. I would return for the spa and not the stay.
Stayed 1 night in Mar 2020

10/10 Excellent

Brant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Place was clean, staff extremely helpful and courteous. WiFi was next to useless...very erratic...connected but no internet...at times, had to leave the room for internet access. The air conditioner leaked water, creating a slip & fall hazard. The lock on the door was a disaster...Had to go to the front desk virtually every time we wanted to get into the room because the key would not work.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

8/10 Good

Ranilo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun & relaxing hotel experience
we had great time. the food, pool & amenities were very good. The staffs were helpful and friendly. our stay was relaxing.
Stayed 3 nights in Dec 2019

10/10 Excellent

Oliva Othela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st trip home in 10 uears
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Meh... it was good for the airport transport buffet food Is not good some of the staff are great others are just terrible. Room with a door and a roof ticks those boxes And the room was pretty quiet with all the noises going on
Stayed 2 nights in Nov 2019

8/10 Good

Eddie, Kansas City

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Didnt like hard pillows , need to add softer pillows, no hot water
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good overall experience
Good location, friendly staff, decent food. Excellent pool, rooms are definitely showing some wear and tear. The pluses outweigh the minuses
Stayed 2 nights in Aug 2019

2/10 Terrible

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Check in time is 2pm but we were able to have our room at 3:12pm. Poor service and the staff at the counter has a sense of entitlement. Wifi connection is poor. Won't recommend it for travelers.
Stayed 1 night in May 2019

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like this hotel. Very accommodating and very friendly staff.
Stayed 3 nights in Feb 2019

8/10 Good

Brigid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 8 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Did not get the class of room booked. Complained then after some time they moved us but the room mscwere at back of hotel and not nice Disappointed!
Stayed 1 night in Dec 2018

2/10 Terrible

Talia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018

10/10 Excellent

Rick, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff ,looked after us well.nice gym nice pool and walking distance to shopping mall
Stayed 7 nights in Nov 2018

10/10 Excellent

David G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palawan Adventure
I slept really good in the bed (I usually have problems sleeping), good location too
Stayed 1 night in Oct 2018
Response from Citystate Asturias Hotel on 7 Nov 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jetsetter, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Popular hotel with alot of banquets and weddings. It can be a little busy at times. Very attentive to any requirements.
Stayed 1 night in Oct 2018
Response from Citystate Asturias Hotel on 7 Nov 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Darren, Cranbrook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Good breakfast. Great location for Robinson.
Stayed 1 night in Oct 2018
Response from Citystate Asturias Hotel on 7 Nov 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room that i stayed in was a lot bigger than i expected considering the price i paid. The staff were friendly and room service was fine.
Stayed 1 night in Oct 2018
Response from Citystate Asturias Hotel on 7 Nov 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jetsetter, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasurable stay. Great pool. Very good breakfast and coffee.
Stayed 1 night in Oct 2018
Response from Citystate Asturias Hotel on 7 Nov 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
No hair dryer, no shaving kit. Lousy breakfast. mini ref you need to ask still even if it's included in your room details. Only lampshades serve as the main lights; no ceiling or wall lights.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok for one night only
The breakfast wasn't good and the room is very old fashioned , the stuff was friendly
Stayed 1 night in Sep 2018

8/10 Good

Rolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Very helpful. Awesome place to stay
Stayed 4 nights in Jul 2018
Response from Kathryn on 16 Jul 2018
Thank you so much for your positive feedback and your recent stay with us! Have a nice day.

6/10 Okay

fids, Los Angeles, CA

Good hotel for the price
Good stay for the price. Except the wifi is terrible. Otherwise comfortable to stay in.
Stayed 9 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is close to downtown,easy access to public transportation.staff are very helpful.excellent front desk service.
Stayed 2 nights in May 2018

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and amenities. Hotel and room are spacious.