Dear Elizabeth,We are sorry to hear that your experience has not lived up to your expectations. It saddens us to read about the troubles you had to face at our resort due to the air conditioner not working. Please accept our sincere apologies for the impression that you received, our establishment uses an energy efficient air conditioning system for its numerous environmental advantages and sometimes if a guest does not completely close the window of their room correctly the air conditioning automatically stops working, maybe this could be the case. Anyhow, we totally understand your disappointment. We strive to offer every guest the best of the experiences possible and therefore welcome your helpful feedback. Your words will be forwarded to the different teams involved in order to analyze and improve in these areas.We hope you will consider giving us another chance to provide you with the exceptional vacation experience you deserve.Warm regards,Online Reputation ManagerIberostar Costa Dorada

Dear Haley,We thank you for sharing this feedback after your stay at our Iberostar Hotel. It would be an honour to serve you again and until then we wish you well.Best regards,Online Reputation ManagerIberostar Costa Dorada

Dear Silvia,Thank you very much for leaving this positive review highlighting our food and entertainment.We have taken note of your feedback regarding the mini fridge and will be taking action.We hope to welcome you back soon for a better experience.Best Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Karla,Although we sincerely regret reading that your holiday at our hotel was not to your liking, we are grateful that you have taken the time to send us your review.We are sorry to hear that you were not completely satisfied with the room that we accommodated you in during your stay with us. At our hotel, we try to ensure that our guests have a wonderful stay in comfortable, spacious, and spotless rooms, as we know that it is paramount to a pleasant holiday. We are very sorry that we did not fulfill your expectations on this visit. Please rest assured that we have taken your concerns seriously, and we hope that you will allow us another opportunity at one of our hotels in the future. Best regards,Online Reputation ManagerIberostar Costa Dorada

Dear Jaime,We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared.We look forward to welcoming you again, very soon.Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Alexandre,We would like to take this opportunity to thank you for choosing our hotel for your holiday and for sharing part of your experience with us.With thorough cleaning being an absolute must for Iberostar, we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness. For future occasions, we strongly encourage you to contact a member of our staff in the event of any failure in this area. Anyway, we regret any inconvenience that this has caused you.Thank you, once again, for sharing this comment. We hope that you had a pleasant journey home.Kind regards,Online Reputation ManagerIberostar Costa Dorada

Dear Brian,We are grateful that you have taken the time to send us your review.We regret reading that, on this occasion, you did not enjoy our natural beach. The condition of our beach does depend on many natural factors, similar to all beaches worldwide. Nevertheless, we strive to keep it as clean and neat as possible using our designated cleaning machines. We have a strong relation with nature, and keeping our beaches’ health is part of our Wave of Change program. We apologize if that was not the impression you got.It saddens us to know that this beach situation and the construction noise had made your stay less than perfect. Your input is very valuable to us, and we hope you will consider allowing us another opportunity at one of our hotels in the future.Best Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Pilar,Thank you for choosing us for your holiday and for this feedback.Kind regards,Online Reputation ManagerIberostar Costa Dorada

Dear Arely,First of all, we would like to thank you for sending us your feedback.We hope to have the pleasure of your company in the future and fulfil all of your expectations in true Iberostar style.Best regards,Online Reputation ManagerIberostar Costa Dorada

Dear Alexandra,Thank you for sharing your concerns with us.It is disappointing for us to hear about the issues you encountered and the effort it took you to solve them. We want to clarify that this situation is not part of the excellent service we always strive to provide, nor is it part of the experiences we often offer and therefore we look forward to improvement.We offer you a sincere apology since we believe no client should spend their vacation trying to solve these problems. Your comments are invaluable and we have forwarded them to our teams.We really hope you had a pleasant journey home and would be grateful for the opportunity to demonstrate our true level of professionalism at one of our hotels in the future.Kind regards,Online Reputation ManagerIberostar Costa Dorada

Dear guest,Thank you very much for your comment and for sharing it with us. We appreciate your feedback and will forward it accordingly to the corresponding departments.It is a pleasure to know that you enjoyed your stay at our establishment and we hope to welcome you again in the future.Best regards,Online Reputation ManagerIberostar Costa Dorada

Dear Christine,We are thrilled you received the service that all of our guests deserve. On the other hand, as we value customer feedback, we will take your assessment of our establishment into consideration.We hope you had a safe journey home and we look forward to serving you again.Best regards,Online Reputation ManagerIberostar Costa Dorada

Dear Nelson,We are thrilled you received the comfort that all of our guests deserve. On the other hand, as we value customer feedback, we will take your assessment of our establishment into consideration.We hope you had a safe journey home and we look forward to serving you again,Best regards,Online Reputation ManagerIberostar Costa Dorada

Dear Gregorio,Thank you for allowing us the pleasure of being your hosts on this occasion.We appreciate your feedback and will be taking it into consideration. Please allow us another opportunity of hosting you in the future.Best regards,Online Reputation ManagerIberostar Costa Dorada

Dear Kalimah,Thank You for leaving this review. As we value customer feedback, we will take your assessment of our establishment into consideration.We hope you had a safe journey home and we look forward to serving you again.Best regards,Online Reputation ManagerIberostar Costa Dorada

Dear guest,We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared.We look forward to welcoming you again, very soon.Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Franklin,It has been an absolute pleasure to read this great review of your recent stay at our hotel, and we really appreciate that you took the time to write and share it with us. We would like to consider all aspects to create an environment for our guests that fulfill all their wishes to achieve a perfect holiday. Therefore, we welcome both your praise and your helpful critique with gratitude.We hope to see you again soon.Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Justin,We would like to thank you for choosing Iberostar Costa Dorada for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home from home. Thank you for sharing this positive feedback and we hope to welcome you back again soon.Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Kemesha, Firstly, we would like to thank you for sharing your personal impression of our hotel.We regret that the experience you had at your hotel left a bitter taste in your mouth. Our desire is that every guest gets the relaxing stay that they deserve. Your frustration is understandable since having comfortable and spotless rooms is paramount to enjoying your holiday, and it seems like this was not the case for you. We extend our sincere apologies to you, and we are committed to preventing these situations from happening again. In this regard, please rest assured that your concerns are being addressed by the different team managers. Thank you for sharing your thoughts with us. If you decide to give us another chance in the future, we will strive to ensure a more pleasant experience that aligns with your expectations.Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Eric,Thank you for sending us your feedback. Please come back and visit us again soon.Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Lennox,We would like to express our appreciation on behalf of the whole team for sharing such a positive review of your stay with us.It is an honor for us to know that you enjoyed our establishment so much and we hope to welcome you again on your next vacation.Kind regards,Online Reputation ManagerIberostar Costa Dorada

Dear Jennifer,Thank you for sharing this feedback.We regret that on this occasion we were not able to fulfill your expectations. Even though we don't have enough information about your disappointment, we apologize for this being the case. We hope you had a pleasant journey home.Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Jennifer,Thank you for choosing Iberostar Costa Dorada for your holiday.We regret that your stay at our hotel was not as perfect as it should have been. As our goal is to achieve complete customer satisfaction we welcome both your praise and criticism as motivation to continue improving.It is our pleasure to host you and we hope to have the opportunity to provide you with an improved experience in the future.Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Edgar,Thank you for this complimentary review. We really hope to have the pleasure of your company in the future. Kind regards,Online Reputation ManagerIberostar Costa Dorada

Dear Suzanne,Thank you for sharing this comment, we hope to see you again soon.Kind regards,Online Reputation ManagerIberostar Costa Dorada

Dear Zack,We sincerely appreciate your feedback and regret that your experience at our resort did not meet your expectations, especially after having enjoyed other Iberostar properties in the Caribbean and Latin America.We understand your disappointment regarding the beach and indoor facilities, and we want to assure you that we value your observations as an opportunity for improvement. Your feedback is crucial to us as we strive to consistently deliver exceptional experiences to our guests.However, we hope that despite this experience, you will continue to be a fan of Iberostar and give us the opportunity to welcome you again at one of our properties to demonstrate our commitment to your satisfaction.Thank you for your loyalty and for taking the time to share your comments with us. We look forward to welcoming you back in the future and providing an experience that exceeds all your expectations.Sincerely,Online Reputation ManagerIberostar Costa Dorada

Dear Guest,Thank you for taking the time to share your valuable feedback with us. We greatly appreciate your insights regarding our grounds and rooms. Your suggestions regarding room updates, improved lighting, and additional electrical outlets have been duly noted. We will ensure that your feedback reaches the management team for consideration as we continuously strive to enhance our services and facilities.Warm regards,Online Reputation ManagerIberostar Costa Dorada

Dear guest,Thank you very much for these kind words after your recent stay at our wonderful Iberostar Hotel and the review that you have shared. Please come back and see us again soon. Regards,Online Reputation Manager Iberostar Costa Dorada

Dear Viviane,Although we sincerely regret reading that our property was not to your liking, we are grateful that you have taken the time to send us your review. Please rest assured that we have taken your concerns seriously, and we hope that you will allow us another opportunity at one of our hotels in the future. Warm regards, Online Reputation Manager Iberostar Costa Dorada

Dear Ronita, Although, we sincerely regret reading that your holiday at our hotel was not to your liking, especially because there is not enough information for us to improve, we appreciate you for sharing this review.We apologize for the disturbances that have dismissed your experience with us, and we hope that you will allow us another opportunity to serve you better. Best regards, Online Reputation Manager Iberostar Costa Dorada

Dear Carlos, Thank you for choosing our establishment and for sharing this feedback.We hope to welcome you again on your next vacation.Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Guest,Thank you very much for your review and rating.Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Kimberly,Thank you for sharing your experience.We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at our hotel. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.We would like to thank you once again for your appreciation and hope to welcome you back again soon.Best Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Mateo,Thank you for sending us your feedback, we are very pleased that you enjoyed your stay. Please come back and visit us again soon.Regards,Online Reputation ManagerIberostar Costa Dorada