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Reviews of Playa Bonita

3 out of 5
Playa Bonita
PASEO BALBOA N. 100, Puerto Peñasco, SON

Reviews

8.2

Very good

Rating 10 - Excellent. 439 out of 1000 reviews" "
Rating 8 - Good. 308 out of 1000 reviews" "
Rating 6 - Okay. 155 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 47 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Synitta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how safe it is
Stayed 2 nights in Apr 2024
Response from Playa Bonita Resort on 1 May 2024
Thank you so much for your preference!

10/10 Excellent

Nestor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant and very friendly people
Stayed 2 nights in Apr 2024
Response from Playa Bonita Resort on 24 Apr 2024
Thank you so much for your comments!

10/10 Excellent

Patricia, Glendale

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The only complaint I have is the room service people left the door of the room unlocked after checking the room and leaving a survey while we were out. Anyone could have stole our belongings.
Stayed 2 nights in Apr 2024
Response from Playa Bonita Resort on 11 Apr 2024
We apologize for the inconvenience this may have caused.

8/10 Good

Kenya

Stayed 3 nights in Apr 2024
Response from Playa Bonita Resort on 1 May 2024
Thank you so much for your time with us!

10/10 Excellent

Gerardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff.
Stayed 4 nights in Mar 2024
Response from Playa Bonita Resort on 6 Apr 2024
Thank you so much for your reviews! We hope to have you back soon!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was safe very clean and close to what we needed friendly staff always
Stayed 3 nights in Mar 2024
Response from Playa Bonita Resort on 2 Apr 2024
Thank you so much for your comments Kimberly, we are happy to know that you enjoyed your stay with us! We hope to have you back soon!

6/10 Okay

Juan M

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Beautiful views. Great location. The hotel has recently been remodeled ,since the last time I was there. But the hotel is outdated
Stayed 1 night in Mar 2024
Response from Playa Bonita Resort on 2 Apr 2024
Thank you for your comments Juan, we are currently working on improving our facilities.

10/10 Excellent

Quoc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun, beautiful, private place as always.
Stayed 2 nights in Mar 2024
Response from Playa Bonita Resort on 22 Mar 2024
Thank you so much for your reviews! We cant wait to have you back soon!

8/10 Good

Cristina

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Playa Bonita Resort on 20 Mar 2024
¡Agradecemos mucho su preferencia!

10/10 Excellent

Raul, Bloomfield

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is with in 100 feet from the beach.
Stayed 4 nights in Mar 2024
Response from Playa Bonita Resort on 15 Mar 2024
Thank you so much for your reviews!

4/10 Poor

jessica

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property looks like its new and undated like a "resort" but when you get into the rooms its like a motel from the early 90's the paint and dressers need updated all water warp and broken . The pant looks like a slum lord painting over things like flies and such. The hall ways Echoes so you can hear everything like if you had the door wide open.
Stayed 1 night in Feb 2024
Response from Playa Bonita Resort on 26 Feb 2024
Thank you very much for your comments, we are very sorry that you have had this perception of the hotel due to the fact that it is currently under renovation.

8/10 Good

Kenya

Stayed 1 night in Feb 2024
Response from Playa Bonita Resort on 20 Mar 2024
We appreciate your preference!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Playa Bonita Resort on 21 Feb 2024
¡Muchas gracias por su preferencia!

10/10 Excellent

Jose

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and renovated since last time I was there.
Stayed 1 night in Feb 2024
Response from Playa Bonita Resort on 19 Feb 2024
We are happy to know that you enjoyed the changes we made!

10/10 Excellent

Carey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Beautiful beach! Security at pool was nice. Felt very safe. Pool bar and bartender were excellent. Food and service next door at restaurant were impeccable. Will definitely stay here again!
Stayed 3 nights in Feb 2024
Response from Playa Bonita Resort on 19 Feb 2024
We are so happy to hear that you enjoyed your stay with us!

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Playa Bonita Resort on 29 Jan 2024
¡Agradecemos mucho su preferencia!

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Playa Bonita Resort on 8 Jan 2024
¡Agradecemos mucho su preferencia!

6/10 Okay

Mujtaba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Playa Bonita Resort on 31 Jan 2024
¡Agradecemos mucho su preferencia!

10/10 Excellent

francisco

Stayed 3 nights in Dec 2023
Response from Playa Bonita Resort on 18 Jan 2024
¡Agradecemos mucho su preferencia!

6/10 Okay

Kenda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Playa Bonita Resort on 18 Dec 2023
¡Agradecemos mucho su preferencia!

2/10 Terrible

Ankur

Stayed 2 nights in Dec 2023
Response from Playa Bonita Resort on 3 Jan 2024
¡Muchas gracias por su preferencia!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Playa Bonita Resort on 12 Dec 2023
¡Gracias por su preferencia!

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful. Hot tub was hot and the beers were cold. Rooms and resort were very clean. Only complaint is the pillows weren't so great and the mattress was hard. Ocean access and view made it all worth it.
Stayed 2 nights in Dec 2023
Response from Playa Bonita Resort on 5 Dec 2023
Thank you for your comments, these are very important to us as they help us improve.

10/10 Excellent

magaly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo de maravilla. Todo el staff muy amable y respetuoso. Definitivamente lo recomiendo 💯
Stayed 2 nights in Nov 2023
Response from Playa Bonita Resort on 27 Nov 2023
¡Agradecemos mucho sus comentarios, nos complace mucho saber que disfruto de su estancia con nosotros!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed at this hotel a few times before and it has been great, and I still like this hotel a lot but the room we stayed this last visit the mattress was awful, the mattress really needs to be replaced it was sunk on one side and Not comfortable at all besides that is still love this hotel And I will definitely be staying at this hotel again. This was the only time I've had this incident happen here at this hotel again.
Stayed 2 nights in Nov 2023
Response from Playa Bonita Resort on 14 Nov 2023
Thank you so much for your comments!

10/10 Excellent

francine

Liked: Cleanliness, staff & service, property conditions & facilities
Great, clean,quiet
Stayed 2 nights in Nov 2023
Response from Playa Bonita Resort on 13 Nov 2023
Thank you so much for your comments!

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location on the beach. Hot water was inconsistent. Had some trouble with key cards but eventually got 2 cards that worked. Staff was polite and friendly.
Stayed 1 night in Oct 2023
Response from Playa Bonita Resort on 6 Nov 2023
Thank you very much for your comments, they are of great help to us as they help us improve.

4/10 Poor

Frederick

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not relaxing
The beds were uncomfortable / hard , could not get a good night's rest. The elevator broke multiple times a day leaving us to get a ground floor room for my elderly parents. The wheelchair access ramp for the beach had an 18 inch drop-off to the sand making it unusable for my parents. When we asked for a refund to be able to go to a different hotel they told us no refunds.
Stayed 3 nights in Oct 2023
Response from Playa Bonita Resort on 1 Nov 2023
We apologize for the inconvenience and will be working on it to avoid a recurrence.

6/10 Okay

Alice

Liked: Cleanliness
The male receptionist at the check in desk was very discourteous and actually lied to us. I called and talked to both an Expedia rep as well as the front desk at Playa Bonita a week before arrival to request a room on the 3rd or 4th floor since I felt safer in an upper floor (both my girl friend and I are women.). The clerk said that no upper floor units were available which was a lie since that night I went out to looked and a lot of the upper story units were dark and unoccupied and the parking lot was almost empty. He told me that they will give me an 'upgrade' with a micro-fridge in it. That was also false because all the units are equipped with micro-fridge. This experience colored my whole stay at the resort.
Stayed 5 nights in Oct 2023
Response from Playa Bonita Resort on 1 Nov 2023
We are sorry for your situation but some things are subject to availability. The upgrade included a futon bed at no additional cost.

6/10 Okay

mark

Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from Playa Bonita Resort on 1 Nov 2023
Thank you for your stay!

10/10 Excellent

Salvador

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nos gusto mucho ! El lugar y todo bien
Stayed 2 nights in Oct 2023
Response from Playa Bonita Resort on 23 Oct 2023
¡Agradecemos mucho sus comentarios y nos complace saber que disfruto de su estadía con nosotros!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ocean view and great restaurant.
Stayed 1 night in Oct 2023
Response from Playa Bonita Resort on 19 Oct 2023
We are glad to know that you enjoyed your stay with us! We hope to have you back soon!

6/10 Okay

James

Travelled with family
Disliked: Staff & service, amenities
Stayed 3 nights in Oct 2023
Response from Playa Bonita Resort on 16 Oct 2023
¡Agradecemos mucho su visita!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a beautiful stay. The resort was immaculate and met all of our needs. The only negative thing I could say is that we had a couple of family members at a different hotel that came to visit us and security followed them around and told them they couldn’t stay even to talk to us for five minutes. That was embarrassing.
Stayed 2 nights in Oct 2023
Response from Playa Bonita Resort on 14 Oct 2023
Thank you very much for your comments, unfortunately we do not accept visitors in the hotel, this is mentioned at the time of check.

10/10 Excellent

Alicia

Stayed 2 nights in Oct 2023
Response from Playa Bonita Resort on 14 Oct 2023
¡Agradecemos mucho su preferencia!

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Playa Bonita Resort on 11 Oct 2023
¡Agradecemos mucho su preferencia!

10/10 Excellent

Joy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place but feel I was taken advantage of
It’s always a great time , I’m a bit disappointed I made the booking for 2 queen beds which should sleep 4 I brought my adult daughters. When I arrived I was charged an additional 300.00 when I told them. I paid then checked on line. The price was the same for 2 or 4. As much as I have always enjoyed my vacations here I feel I was taken advantage of.
Stayed 5 nights in Oct 2023
Response from Playa Bonita Resort on 10 Oct 2023
We appreciate your comments and we are sorry we made you feel that way. Unfortunately when we opened your reservation in the system, your reservation appeared for 2 people only, that is why we had to charge you.

2/10 Terrible

Jesenia, Chandler

Disliked: Amenities
Stay clear of this hotel 1st I was given a non partial sea view, then an employee opened our room door after I told her I’d be coming next we were threatened to have the cops called due to us playing music in our room in addition to a vape around my husbands neck. That was unnecessary there’s ways of speaking to people and just giving a heads up nicely to correct the volume playing. In addition to that they are very strict I will not return.
Stayed 2 nights in Sep 2023
Response from Playa Bonita Resort on 6 Oct 2023
Thank you for your comments, we will work on it.

10/10 Excellent

Cynthia

Stayed 2 nights in Sep 2023
Response from Playa Bonita Resort on 19 Sept 2023
¡Agradecemos mucho su preferencia!

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Playa Bonita Resort on 14 Sept 2023
¡Agradecemos mucho su preferencia y esperamos verlo de nuevo pronto!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible customer service.
My stay was normal until the second night, like always. I very often have a problem with my room key deactivating on the second night. I always have to go down and request them to reset my key and they always blame the deactivation on me and refuse to apologize or accept any responsibility. I told them this one time and they said do not put it in wallet. I went again and they said it has to be alone. On this occasion I had it alone in my pocket and they told me the key has to be in the little envelope that they give it inside. I went up and the key would not open door. I was locked out and was told that I would have to wait to when their maintenance person comes and it could be up to an hour. When they open it, I would have to wait for them to fix it or I can stay in my room understanding that I cannot come and go as I please. I asked for a different room and both rooms that they offered were also defective. After about an hour, they opened my room and it was just past midnight, so I said I would stay in my room. In the morning I went down to check out and the person did apologize and was very nice but said they couldn’t do anything for my troubles.
Stayed 2 nights in Sep 2023
Response from Playa Bonita Resort on 11 Sept 2023
We apologize for the inconvenience. We will work on it so that it does not happen again.

10/10 Excellent

Joseluis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and the night entertainment
Stayed 3 nights in Aug 2023
Response from Playa Bonita Resort on 9 Sept 2023
We are pleased to know that you enjoyed your stay with us! We hope to have you back soon!

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Playa Bonita Resort on 8 Sept 2023
¡Agradecemos mucho su preferencia!

10/10 Excellent

Rebecca, Sierra Vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor patio amd pool areas are right on the beach! The rooms are very clean and comfortable amd the restaurant is one of my favorites in Rocky Point.
Response from Playa Bonita Resort on 7 Sept 2023
Thank you so much for your comments, we are happy to know that you enjoyed your stay with us!

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Fuemos de vacaciones el hotel playa bonita era excelente y limpio la gente eran bn amables..y si recomendaría la gente
Stayed 3 nights in Sep 2023
Response from Playa Bonita Resort on 7 Sept 2023
¡Agradecemos mucho su preferencia y esperamos verlos de nuevo pronto!

6/10 Okay

Claudia

Travelled with family and small children
Liked: Cleanliness, amenities
Beach front so this is a plus. The night staff looked bothered that I booked on orbitz. One bed mattress was broken or flattened. The bed was sooo very uncomfortable that we got so excited to go home and not have to spend the night. The cleaning crew and everyone else in security were courteous and pleasant. The night person was rude lacking strong customer service skills. Im sure that they have better rooms and we probably got a bad one. They allow people to blast their speakers. It was like a competition of who had the loudest music within 7 ft of each other. Not a true place to relax, for that rent somewhere else. The town and their people are just wonderful!
Stayed 3 nights in Sep 2023
Response from Playa Bonita Resort on 7 Sept 2023
We are sorry to hear that you had a bad experience with us, and we appreciate your comments as they will help us to improve.

10/10 Excellent

Raquel

Liked: Amenities
Very nice place and clean
Stayed 1 night in Sep 2023
Response from Playa Bonita Resort on 7 Sept 2023
Thank you very much for your comments, we are very pleased to hear that you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay will be coming back soon
Response from Playa Bonita Resort on 7 Sept 2023
Thank you very much for your comments, we are very pleased to hear that you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Gerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Aug 2023
Response from Playa Bonita Resort on 31 Aug 2023
Thank you for your comments! We hope to have you back soon!

8/10 Good

lela

Travelled with partner
Liked: Staff & service, amenities
Playa Bonita is a charming hotel. The age of the property shows,but the location is unbeatable. The staff is extremely friendly and helpful. Security monitors the property 24/7.
Stayed 2 nights in Aug 2023
Response from Playa Bonita Resort on 21 Aug 2023
Thank you so much for your kind reviews! We are pleased to know that you enjoyed the hotel! We hope to have you back soon!