C.4 Norte No 602 (entre 6 y 8 Oriente), Colonia Centro Historico, Puebla, PUE
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Muchas gracias por sus comentarios y por su visita.Slds.
6/10 Okay
Yvette
Travelled with family
10 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Yvette
Stayed 1 night in Jan 2024
Response from Oscar Ruiz on 11 Jan 2024
Estimada señorita Yvette, nos gustaria mucho saber sus comentarios acerca de su estancia. espersmos que la siguiente ocaicon que nos visite , su estancia sea placentera y mucho mejor que la pasada.gracias por su tiempo.slds.
THANK YOU VERY MUCH FOR YOUR COMMENTS, WE HOPE TO HAVE YOU BACK WITH US NEXT TIME.
8/10 Good
Dan
Travelled with family, Travelled with family and small children
4 Jan 2024
Liked: Cleanliness, staff & service, amenities
Great Location! Everything was walking distance. Hotel is dated but staff was friendly.
Dan
Stayed 1 night in Dec 2023
Response from Oscar Ruiz on 11 Jan 2024
THANK YOU VERY MUCH FOR YOUR COMMENTS, WE HOPE TO HAVE YOU BACK WITH US NEXT TIME.
2/10 Terrible
Debora
30 Dec 2023
Debora
Stayed 1 night in Dec 2023
Response from estimado huesped on 2 Jan 2024
Buena tardeAgradecemos su prefencia, y nos complace poder atenderle en sus visitas a nuestras instalaciones.generando experiencias memorables.trabajamos en equipo para garantizar nuestros servicios.Lic. Guillermo Quintana Gerente General.
Overall property was good. They did lack a bit of over all communication but aside from that I can’t complain.
Jose
Stayed 2 nights in Sep 2023
Response from TEAM SEÑORIAL on 28 Sept 2023
Greetings! We are so glad that you have shared a little bit of your experience to us, also we are happy that we covered your expectations about our service! Your comments are so important to us! and also, it helps us to be better each day! For all the team from Hotel Señorial! Thank you so much! and hope to see you very soon!We wish you a very nice day!
10/10 Excellent
MARIO
28 Aug 2023
Good service
MARIO
Stayed 1 night in Aug 2023
Response from TEAM SEÑORIAL on 28 Sept 2023
Greetings! We are so glad that you have shared a little bit of your experience to us, also we are happy that we covered your expectations about our service! Your comments are so important to us! and also, it helps us to be better each day! For all the team from Hotel Señorial! Thank you so much! and hope to see you very soon!We wish you a very nice day!
Está el area segura y cercas de las cosas más importantes de la Ciudad
Maribel
Stayed 3 nights in May 2023
Response from Equipo Hotel Señorial on 22 May 2023
Buenas tardes,De parte de todo el equipo del Hotel Señorial, agradecemos su preferencia y que nos haya permitido ser parte de su viaje y descanso. Sus comentarios son muy importantes para nosotros, nos ayudan en mejorar la calidad y servicio; si tiene alguna sugerencia sobre alguna área que pueda mejorar, le suplicamos la comparta con nosotros, nuestro compromiso es ofrecerle un mejor servicio cada día. Nuevamente por parte de todo el equipo del Hotel Señorial, muchas gracias, esperamos volver a verlo en esta hermosa ciudad de Puebla, y seamos nuevamente parte de su viaje y descanso.
The stay was awesome!
Staff was very attentive. And Patricia provided great service. During our stay we also dined in and the food was excellent!
Monserrat
Stayed 2 nights in Apr 2023
Response from TEAM SEÑORIAL on 24 Apr 2023
Greetings! We are so glad that you have shared a little bit of your experience to us, also we are happy that we covered your expectations about our service! Your comments are so important to us! and also, it helps us to be better each day! For all the team from Hotel Señorial! Thank you so much! and hope to see you very soon!We wish you a very nice day!
8/10 Good
Heriberto
3 Apr 2023
Heriberto
Stayed 1 night in Apr 2023
Response from Equipo Hotel Señorial on 24 Apr 2023
Muy buen dìa,Queremos agradecer todo el personal del equipo Hotel Señorial, que comparta un poco de su experiencia durante su estadía con nosotros. Nos complace saber que cumplimos con nuestro objetivo que es ofrecer un buen servicio. Si usted tiene alguna sugerencia o conoce alguna área de oportunidad, por favor, le suplicamos la comparta y así continuar mejorando nuestro Servicio.Muchisimas gracias! y esperamos verlo nuevamente en esta hermosa ciudad de Puebla
Hello there,It is amazing that you have feedback us, you share a little bit of your experience with us. Your feedback is very important, it helps us to keep grow and improve our service each day. We are so happy that everything in your stay was good, that means we are in the good way. Thank you so much again, and from all the team, we wish you a very nice day.
The receptionist staff were friendly and welcoming. The issue I had was with the night guard he was rude and condescending. We asked for an extra blanket which he refuse to give. The next day I asked a different receptionist for a blanket he was very helpful and provided us with extra blankets. Over the staff were helpful and polite. .
Juan Carlos
Response from TEAM SEÑORIAL on 23 Jan 2023
Greetings!Thanks for sharing a little of your experience with us, we are very sorry about the situation that you have been, All your comments are very important, and all are taking to be better each day, an apologize is not enough. We hope that you visited again Puebla, and we wish that you could give us another change to prove and change the first sight that you had with us, and again, we are very sorry.
Greetings! We are so glad that you have shared a little bit of your experience to us, also we are happy that we covered your expectations about our service! Your comments are so important to us! and also, it helps us to be better each day! For all the team from Hotel Señorial! Thank you so much! and hope to see you very soon!We wish you a very nice day!
Room had a weird smell.
The breakfast service took about an hour and a half just to get food.
Katherine
Stayed 1 night in Dec 2022
Response from TEAM SEÑORIAL on 28 Dec 2022
Hello, Thank you so much for sharing your experience about our quality in our service, it helps us so much to improve our service.We apologize about the situation meanwhile your stay, these are kind of situation that are not part of our service, and this kind of situations will not happen again.And simply apologize is not enough, so please, give us another opportunity to change your bad experience.From all the team of Hotel Señorial, we wish you have a very nice day.
Wasn't able to eat at the hotel restaurant without a breakfast pass. Was sent to the restaurant nearby that had few food options on the menu. Was also charged extra for the food ( since they didnt have change for the 500 peso bill i gave.)
Gabino
Stayed 1 night in Dec 2022
Response from TEAM SEÑORIAL on 26 Dec 2022
Hello, Thank you so much for sharing your experience about our quality in our service, it helps us so much to improve our service.We apologize about the situation meanwhile your stay, these are kind of situation that are not part of our service, and this kind of situations will not happen again.And simply apologize is not enough, so please, give us another opportunity to change your bad experience.From all the team of Hotel Señorial, we wish you have a very nice day.
tthe service at the restaurant is no good they take tooo much time to bring your food
Josefina
Stayed 3 nights in Aug 2022
Response from TEAM SEÑORIAL on 7 Sept 2022
Hello, Thank you so much for sharing your experience about our quality in our service, it helps us so much to improve our service.We apologize about the situation meanwhile your stay, these are kind of situation that are not part of our service, and this kind of situations will not happen again.And simply apologize is not enough, so please, give us another opportunity to change your bad experience.From all the team of Hotel Señorial, we wish you have a very nice day.
Excellent location, near zocalo (6min walk). Tiny but confortable. Good for the price. Restaurant on the other hand was our favorite parte of the hotel. Delicious food and courteous servers. Willing to accommodate to our needs.
Martha
Stayed 7 nights in Jul 2022
Response from TEAM SEÑORIAL on 12 Aug 2022
Hello there,
It is amazing that you have feedback us, you share a little bit of your experience with us.
Your feedback is very important, it helps us to keep grow and improve our service each day.
We are so happy that everything in your stay was good, that means we are in the good way.
Thank you so much again, and from all the team, we wish you a very nice day.
We reserved two rooms one of the room didn’t have windows at all we had to pay extra money to moved my sister for one with a window our stay was very unpleasant staff rude and unfriendly not helpful.
Angelica
Stayed 2 nights in Jul 2022
Response from TEAM SEÑORIAL on 14 Jul 2022
Greetings!
Thank you so much for sharing your comments! they are very important to keep improve our service. We offer an apologize for the service, but, the room with a street view, has an extra cost! We are very soryr about the issues caused.
We wish you a very nice day!
Response from Equipo Hotel Señorial on 27 Jun 2022
Muy buen dìa,
Queremos agradecer todo el personal del equipo Hotel Señorial, que comparta un poco de su experiencia durante su estadía con nosotros. Nos complace saber que cumplimos con nuestro objetivo que es ofrecer un buen servicio. Si usted tiene alguna sugerencia o conoce alguna área de oportunidad, por favor, le suplicamos la comparta y así continuar mejorando nuestro Servicio.
Muchisimas gracias! y esperamos verlo nuevamente en esta hermosa ciudad de Puebla
Que tenga un excelente día
Great location! 5 min walk to the zocalo. 2 minutes from the Calle de Sapos or Sweet Street . The best tacos arabes only 1 block away.
Wifi connection was very good.
Friendly service and consistently clean. Did not eat at the restaurant. Very helpful finding covid testing labs.
Verified traveller
Stayed 3 nights in Mar 2022
Response from TEAM SEÑORIAL on 30 Mar 2022
Greetings!
We are so glad that you have shared a little bit of your experience to us, also we are happy that we covered your expectations about our service!
Your comments are so important to us! and also, it helps us to be better each day!
For all the team from Hotel Señorial! Thank you so much! and hope to see you very soon!
We wish you a very nice day!
Response from Equipo Hotel Señorial on 24 Feb 2022
Saludos, Por parte del equipo del Hotel Señorial, queremos agradecer que haya tomado el tiempo de compartir parte de la experiencia que vivió durante su estadía, así mismo, agradecer su preferencia. Nos alegra y complace saber que cumplimos con sus expectativas. En verdad, sus comentarios nos ayudan a mejorar cada día, y su comentario nos indica que vamos por un buen camino. Si llega a tener una sugerencia o alguna área que considere se pueda mejorar, no dude en mencionarla. Nuevamente de parte de todo el equipo de trabajo del Hotel Señorial, muchas gracias. Esperamos volver a verlo en esta bella ciudad de Puebla de los Ángeles, y nos consideré nuevamente para ser parte de su viaje y descanso. Le deseamos tenga un excelente día.
The location was great - downtown close to the catedral - one highlight -was that the hotel has a restaurant and it made things easier - food-
Verified traveller
Stayed 4 nights in Jan 2022
Response from TEAM SEÑORIAL on 18 Feb 2022
Hello there,
It is amazing that you have feedback us, you share a little bit of your experience with us.
Your feedback is very important, it helps us to keep grow and improve our service each day.
We are so happy that everything in your stay was good, that means we are in the good way.
Thank you so much again, and from all the team, we wish you a very nice day.
Nice quick, no hassle check in. We were a party of 4 but towels, soap was only for one. Good that air conditioning unit works.
Valet service was great including luggage handling. Disappointing that Expedia did not throw in free breakfast. Good location with the historic center.
Nelson
Stayed 1 night in Jan 2022
Response from Equipo Hotel Señorial on 4 Jan 2022
Greetings,
Thank you for sharing your experience about your stay, your feedback is very important to keep improve our quality about our service.
Thank you about your suggestion and help us to keep grow, it will be share with our manager.
From all our team, we wish you have a very nice week.
Kind regards
Nuestra estadía fue excelente. El cuarto súper sencillo pero cómodo, funcional, súper limpio, silencioso. Excelente ubicación si quieres conocer el centro de Puebla. El personal muy amable.
Claudia Leticia
Stayed 3 nights in Dec 2021
Response from Equipo Hotel Señorial on 22 Dec 2021
Saludos, Por parte del equipo del Hotel Señorial, queremos agradecer que haya tomado el tiempo de compartir parte de la experiencia que vivió durante su estadía, así mismo, agradecer su preferencia. Nos alegra y complace saber que cumplimos con sus expectativas. En verdad, sus comentarios nos ayudan a mejorar cada día, y su comentario nos indica que vamos por un buen camino. Si llega a tener una sugerencia o alguna área que considere se pueda mejorar, no dude en mencionarla. Nuevamente de parte de todo el equipo de trabajo del Hotel Señorial, muchas gracias. Esperamos volver a verlo en esta bella ciudad de Puebla de los Ángeles, y nos consideré nuevamente para ser parte de su viaje y descanso. Le deseamos tenga un excelente día.
Great location. Quiet, friendly service oriented staff. Quick check in.
raymond
Stayed 3 nights in Sep 2021
Response from Equipo Hotel Señorial on 2 Oct 2021
Hello there,
It is amazing that you have feedback us, you share a little bit of your experience with us.
Your feedback is very important, it helps us to keep grow and improve our service each day.
We are so happy that everything in your stay was good, that means we are in the good way.
Thank you so much again, and from all the team, we wish you a very nice day.
Great hotel in centre of Puebla with nice restaurant
Tim
Stayed 1 night in Sep 2021
Response from Equipo Hotel Señorial on 17 Sept 2021
Hello there,
It is amazing that you have feedback us, you share a little bit of your experience with us.
Your feedback is very important, it helps us to keep grow and improve our service each day.
We are so happy that everything in your stay was good, that means we are in the good way.
Thank you so much again, and from all the team, we wish you a very nice day.
Response from Equipo Hotel Señorial on 17 Aug 2021
Buenas tardes,
De parte de todo el equipo del Hotel Señorial, agradecemos su preferencia y que nos haya permitido ser parte de su viaje y descanso. Sus comentarios son muy importantes para nosotros, nos ayudan en mejorar la calidad y servicio; si tiene alguna sugerencia sobre alguna área que pueda mejorar, le suplicamos la comparta con nosotros, nuestro compromiso es ofrecerle un mejor servicio cada día.
Nuevamente por parte de todo el equipo del Hotel Señorial, muchas gracias, esperamos volver a verlo en esta hermosa ciudad de Puebla, y seamos nuevamente parte de su viaje y descanso.
Hotel very clean and close to the zocalo , very safe and friendly
Verified traveller
Stayed 2 nights in Jul 2021
Response from Equipo Hotel Señorial on 8 Jul 2021
Greetings!
We are so glad that you have shared a little bit of your experience to us, also we are happy that we covered your expectations about our service!
Your comments are so important to us! and also, it helps us to be better each day!
For all the team from Hotel Señorial! Thank you so much! and hope to see you very soon!
We wish you a very nice day!
Response from Equipo Hotel Señorial on 14 Jun 2021
Greetings!
We are so glad that you have shared a little bit of your experience to us, also we are happy that we covered your expectations about our service!
Your comments are so important to us! and also, it helps us to be better each day!
For all the team from Hotel Señorial! Thank you so much! and hope to see you very soon!
We wish you a very nice day!
When I made the reservation I did it for a large room with a street view and a balcony. First they sent me to a room we neither one, so I told him that was not what I paid for or what I reserve the change me to one with a front view but they don’t have balconies. Last I have to ask about the compliment Steam showers. Which I got the follow day. Great massage.
Juan
Stayed 2 nights in May 2021
Response from Equipo Hotel Señorial on 31 May 2021
Greetings!
Thanks for sharing a little of your experience with us, we are very sorry about the situation that you have been, All your comments are very important, and all are taking to be better each day, an apologize is not enough.
We hope that you visited again Puebla, and we wish that you could give us another change to prove and change the first sight that you have with us, and again, we are very sorry.
Response from Equipo Hotel Señorial on 11 Mar 2021
Saludos, Por parte del equipo del Hotel Señorial, queremos agradecer que haya tomado el tiempo de compartir parte de la experiencia que vivió durante su estadía, así mismo, agradecer su preferencia. Nos alegra y complace saber que cumplimos con sus expectativas. En verdad, sus comentarios nos ayudan a mejorar cada día, y su comentario nos indica que vamos por un buen camino. Si llega a tener una sugerencia o alguna área que considere se pueda mejorar, no dude en mencionarla. Nuevamente de parte de todo el equipo de trabajo del Hotel Señorial, muchas gracias. Esperamos volver a verlo en esta bella ciudad de Puebla de los Ángeles, y nos consideré nuevamente para ser parte de su viaje y descanso. Le deseamos tenga un excelente día.
10/10 Excellent
Verified traveller
24 Jan 2021
Verified traveller
Stayed 1 night in Jan 2021
Response from Equipo Hotel Señorial on 11 Feb 2021
Muy buen dìa,
Queremos agradecer todo el personal del equipo Hotel Señorial, que comparta un poco de su experiencia durante su estadía con nosotros. Nos complace saber que cumplimos con nuestro objetivo que es ofrecer un buen servicio. Si usted tiene alguna sugerencia o conoce alguna área de oportunidad, por favor, le suplicamos la comparta y así continuar mejorando nuestro Servicio.
It is a great place to stay with the family. Everyone was helpful and the hotel is well-located close to many places of interest.
Antonio
Stayed 1 night in Jan 2020
Response from Team Señorial on 14 Jan 2020
Hello there,
It is amazing that you have feedback us, you share a little bit of your experience with us.
Your feedback is very important, it helps us to keep grow and improve our service each day.
We are so happy that everything in your stay was good, that means we are in the good way.
Thank you so much again, and from all the team, we wish you a very nice day.
Staff is extremely polite, very helpful & super clean
elsa
Stayed 3 nights in Jan 2020
Response from Team Señorial on 14 Jan 2020
Greetings!
We are so glad that you have shared a little bit of your experience to us, also we are happy that we covered your expectations about our service!
Your comments are so important to us! and also, it helps us to be better each day!
For all the team from Hotel Señorial! Thank you so much! and hope to see you very soon!
We wish you a very nice day!
We loved the location, their restaurant, and the friendliness of the staff.
Verified traveller
Stayed 9 nights in Dec 2019
Response from Equipo Hotel Señorial on 1 Jan 2020
Greetings!
We are so glad that you have shared a little bit of your experience to us, also we are happy that we covered your expectations about our service!
Your comments are so important to us! and also, it helps us to be better each day!
For all the team from Hotel Señorial! Thank you so much! and hope to see you very soon!
We wish you a very nice day!
Usually stay here when in Puebla, staff accommodating, location good, recommended.
Verified traveller
Stayed 1 night in Dec 2019
Response from Equipo Hotel Señorial on 27 Dec 2019
Hello there,
It is amazing that you have feedback us, you share a little bit of your experience with us.
Your feedback is very important, it helps us to keep grow and improve our service each day.
We are so happy that everything in your stay was good, that means we are in the good way.
Thank you so much again, and from all the team, we wish you a very nice day.
I really like the spa. The spa was very clean and comfortable.
Verified traveller
Stayed 1 night in Dec 2019
Response from Señorial Team on 16 Dec 2019
Hello there,
It is amazing that you have feedback us, you share a little bit of your experience with us.
Your feedback is very important, it helps us to keep grow and improve our service each day.
We are so happy that everything in your stay was good, that means we are in the good way.
Thank you so much again, and from all the team, we wish you a very nice day.
Everything was fine, but a little noisy the first night around 5 am.
Verified traveller
Stayed 2 nights in Dec 2019
Response from Señorial Team on 16 Dec 2019
Greetings!
We are so glad that you have shared a little bit of your experience to us, also we are happy that we covered your expectations about our service!
Your comments are so important to us! and also, it helps us to be better each day!
For all the team from Hotel Señorial! Thank you so much! and hope to see you very soon!
We wish you a very nice day!
I loved that the hotel was in the downtown area, we could walk everywhere. The hotel was clean and safe. Everyone there was really nice and helpful.
Martha
Stayed 3 nights in Nov 2019
Response from Hotel Señorial Team on 26 Nov 2019
Hello there,
It is amazing that you have feedback us, you share a little bit of your experience with us.
Your feedback is very important, it helps us to keep grow and improve our service each day.
We are so happy that everything in your stay was good, that means we are in the good way.
Thank you so much again, and from all the team, we wish you a very nice day.
Response from Equipo Hotel Señorial on 24 Oct 2019
Buenas tardes,
De parte de todo el equipo del Hotel Señorial, agradecemos su preferencia y que nos haya permitido ser parte de su viaje y descanso. Sus comentarios son muy importantes para nosotros, nos ayudan en mejorar la calidad y servicio; si tiene alguna sugerencia sobre alguna área que pueda mejorar, le suplicamos la comparta con nosotros, nuestro compromiso es ofrecerle un mejor servicio cada día.
Nuevamente por parte de todo el equipo del Hotel Señorial, muchas gracias, esperamos volver a verlo en esta hermosa ciudad de Puebla, y seamos nuevamente parte de su viaje y descanso.
Good location. Friendly helpful staff. Very comfortable beds and great pillows.
Verified traveller
Stayed 3 nights in Sep 2019
Response from Equipo Hotel Señorial on 1 Oct 2019
Hello there,
It is amazing that you have feedback us, you share a little bit of your experience with us.
Your feedback is very important, it helps us to keep grow and improve our service each day.
We are so happy that everything in your stay was good, that means we are in the good way.
Thank you so much again, and from all the team, we wish you a very nice day.
6/10 Okay
Verified traveller
Travelled with family
7 Sept 2019
Liked: Cleanliness, staff & service
The restaurant people very kind, the food was delicious.
Verified traveller
Stayed 3 nights in Aug 2019
Response from Equipo Hotel Señorial on 14 Sept 2019
Buenas tardes,
De parte de todo el equipo del Hotel Señorial, agradecemos su preferencia y que nos haya permitido ser parte de su viaje y descanso. Sus comentarios son muy importantes para nosotros, nos ayudan en mejorar la calidad y servicio; si tiene alguna sugerencia sobre alguna área que pueda mejorar, le suplicamos la comparta con nosotros, nuestro compromiso es ofrecerle un mejor servicio cada día.
Nuevamente por parte de todo el equipo del Hotel Señorial, muchas gracias, esperamos volver a verlo en esta hermosa ciudad de Puebla, y seamos nuevamente parte de su viaje y descanso.