Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas
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Reviews of Grand Fiesta Americana Puebla Angelópolis

4.5 out of 5
Grand Fiesta Americana Puebla Angelópolis
Calle Osa Mayor Número 2507, Col. Reserva Territorial Atlixcayot, Puebla, PUE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 789 out of 1000 reviews" "
Rating 8 - Good. 148 out of 1000 reviews" "
Rating 6 - Okay. 25 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamed, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love this hotel, both the property and the staff are amazing! Super friendly and professional staff, the property is modern and extremely clean! Highly recommended!!
Stayed 2 nights in May 2024
Response from General Manager on 7 May 2024
Dear Mr Mohamed,Thank you for staying with us, it gives a real sense of motivation to our team to read such positive feedback.We look forward to the pleasure of welcoming you back for another wonderful experience.Best regards

10/10 Excellent

ANA CAROLINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option, I would choose it again
Stayed 1 night in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Ms Carolina,Thank you for rating your recent stay with us.We look forward to the pleasure of welcoming you back for another wonderful experience.Best regards

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, would love to stay again.
Stayed 1 night in Apr 2024
Response from Director General on 10 Apr 2024
Dear Ms Carla,Thank you for rating your recent stay with us, we are very pleased to know that you had a great stay at our hotel and everything was according to your expectations.We look forward to the pleasure of welcoming you back for another wonderful experience.Best regards

6/10 Okay

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director General on 23 Apr 2024
Gracias por su reciente visita y por calificar su experiencia.Esperamos poder volver a darle la bienvenida pronto y que haya tenido un buen viaje de regreso a casa.Saludos cordiales

10/10 Excellent

Fernando

Stayed 1 night in Mar 2024
Response from Director General on 15 Apr 2024
Estimado Sr Fernando,Gracias por su reciente visita y por el tiempo que dedicó en calificar su experiencia.Esperamos poder volver a darle la bienvenida pronto y que haya tenido un buen viaje de regreso a casa.Saludos cordiales

10/10 Excellent

Juan

Stayed 2 nights in Feb 2024
Response from Director General on 22 Mar 2024
Estimado Sr Juan,Gracias por habernos elegido como su lugar de descanso en la ciudad.Esperamos poder volver a darle la bienvenida pronto y que haya tenido un buen viaje de regreso a casa.Saludos cordiales

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Director General on 20 Mar 2024
Estimada Srita Kathy, Gracias por quedarse con nosotros y calificar su experiencia.Esperamos poder volver a darle la bienvenida pronto y que haya tenido un buen viaje de regreso a casa.Saludos cordiales

10/10 Excellent

CHRISTIAN, Mishawaka

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The access to the rooftop … amazing!
Stayed 1 night in Jan 2024
Response from General Manager on 27 Jan 2024
Thank you for your comments, we are very pleased to know that you had a great stay at our hotel and everything was according to your expectations.Greetings

10/10 Excellent

Daniel E

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to place in Puebla
Stayed 2 nights in Jan 2024
Response from Director General on 27 Jan 2024
Thank you for rating your stay, we will be glad to welcome you soon.Best regards

10/10 Excellent

Irina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. The room was fairly small, but the service and staff attention is superb. We chose the location because of the proximity to the Angepolis mall (walking distance), and also discovered a great walking and running trail urban park system right there as well. For the management: please give Miguel on the 11th floor (canapés hour) a bonus. His attention, and ability to read your mind even before you need a refill of snack, wine etc. was more than impressive. Overall a great stay over our Christmas break
Stayed 4 nights in Dec 2023
Response from General Manager on 27 Jan 2024
Dear Ms Irina,Thank you very much for staying with us and for sharing your wonderful experience, which motivates us to keep working with genuine attitude to pamper all our guests. Be sure we will extend your comments to Miguel for his wonderful service.My team and I look forward to the pleasure of welcoming you back to Grand Fiesta Americana for another memorable experience in the city of Puebla.Best regards

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Director General on 26 Jan 2024
Gracias por calificar su experiencia.Será un placer darle la bienvenida nuevamente a esta su casa.Saludos

10/10 Excellent

Isaac

Stayed 1 night in Dec 2023
Response from Director General on 26 Jan 2024
Gracias por calificar su experiencia.Será un placer darle la bienvenida nuevamente a esta su casa.Saludos

10/10 Excellent

Francisco

Stayed 2 nights in Nov 2023
Response from Director General on 26 Jan 2024
Gracias por calificar su experiencia.Será un placer darle la bienvenida nuevamente a esta su casa.Saludos

8/10 Good

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siguiero lavar o quitar los tapetes de las habitaciones porque están demasiado sucios
Stayed 2 nights in Nov 2023
Response from Director General on 21 Nov 2023
Muchas gracias por quedarse con nosotros y calificar su experiencia. Su retroalimentación es muy valiosa y nos permite dar seguimiento oportuno con el staff para asegurar que los procesos de limpieza se cumplan.Nos encantaría saber de su próxima estancia con nosotros para garantizar que todo esté perfecto.Saludos

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall
Stayed 4 nights in Nov 2023
Response from General Manager on 15 Nov 2023
Dear Mr Alejandro,Thank you for rating your recent stay with us.We are delighted to note that you had a pleasant experience, be sure we will continue taking care of every detail to be always at the level of your expectations We look forward to the pleasure of welcoming you back for another wonderful experience.Best regards

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Puebla. No other.
Stayed 2 nights in Oct 2023
Response from General Manager on 23 Oct 2023
Dear Mr Francisco,Thank you for rating your stay with us, we are glad to know we exceed your expectations.We would be happy to continue being your hosts in the city of PueblaBest regards

8/10 Good

Randall

Stayed 4 nights in Oct 2023
Response from Director General on 6 Nov 2023
Gracias por calificar su estancia con nosotros.Será un placer darle la bienvenida nuevamente a esta su casa.Saludos

10/10 Excellent

Margarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Sep 2023
Response from Director General on 4 Oct 2023
Gracias por calificar su estancia con nosotros.Será un placer darle la bienvenida nuevamente a esta su casa.Saludos

10/10 Excellent

Gerardo

Stayed 2 nights in Sep 2023
Response from Director General on 5 Oct 2023
Estimado Sr Gerardo,Gracias por quedarse con nosotros y calificar su estancia.Lo esperamos pronto para mas experiencias grandiosasSaludos

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was terrific and restaurant was lovely with great service.
Stayed 14 nights in Aug 2023
Response from Director General on 21 Aug 2023
Dear Mr Jorge,Thank you for staying with us and sharing your experience. Your opinion is highly appreciatted and motivates us to keep working with genuine service and quality. It would be a pleasure to welcome you back soonBest regards

10/10 Excellent

lorenso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly, cleanest hotel 👍
Stayed 1 night in Aug 2023
Response from General Manager on 8 Aug 2023
Dear Mr Lorenso,Thank you for rating your recent stay with us.We are glad to know everything was perfect, be sure we will continue taking care of every detail to be always at the level of your expectations We look forward to the pleasure of welcoming you back for another memorable experience.Best regards

8/10 Good

Omar

Liked: Cleanliness
The AC unit in my room was not working and it took me going to the front desk on three different times to finally get it looked at a midnight wheel I could not sleep at all!
Stayed 1 night in Jul 2023
Response from General Manager on 27 Jul 2023
Dear Mr Omar,Thank you very much for staying with us and for your time, your opinion is highly appreciated.We are sorry to know your experience was not exceptional, please accept a sincere apology for the inconvenient with the AC during your stay. I will share your comments with the managers to anticipate the needs of our guests and improve our service constantly.We’ll be so glad to welcome you back soon and assure everything will go perfect during your stay.Best regards

8/10 Good

Francisco J.

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Todo muy bien, buen servicio, alimentos muy bien pero la temperatura del cuarto no se podía controlar. Mi esposa se molestó mucho por lo frío que estaba. Espero puedan resolver ese tema.
Stayed 3 nights in Jul 2023
Response from Director General on 20 Jul 2023
Estimado Sr Francisco,Muchas gracias por quedarse con nosotros y calificar su estancia. Le ofrecemos una sincera disculpa por la falla en el aire acondicionado.Su retroalimentación es muy valiosa ya que nos permite tomar acciones directamente con el personal responsable.Nos encantaría saber de su próxima estancia con nosotros para garantizar que todo esté perfecto.Saludos

8/10 Good

Luis

Stayed 3 nights in Jul 2023
Response from Director General on 4 Aug 2023
Estimado Sr Luis,Muchas gracias por quedarse con nosotros y calificar su estancia.Será un placer darle la bienvenida muy pronto en esta su segunda casaSaludos

10/10 Excellent

Erric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All you need is there.
The location is literally between two malls so everything that you need is in walking distance. The area of the city and the views are breathtaking. The Staff is very helpful and knowledgeable. The morning breakfast is tasty and brought to you in a quick manner.
Stayed 3 nights in Jul 2023
Response from General Manager on 6 Jul 2023
Dear Mr Erric,Thank you for staying with us and sharing your astounding experience.We are delighted that you enjoyed all aspects of your stay, it gives a real sense of motivation to our team to read such positive feedback.We look forward to the pleasure of welcoming you back to Grand Fiesta Americana for another memorable experience.Best regards

10/10 Excellent

Erric

Stayed 1 night in Jun 2023
Response from Director General on 3 Jul 2023
Estimado Sr Erric,Gracias por calificar su estancia con nosotrosNos alegra saber que todo estuvo al nivel de sus expectativasLo esperamos prontoSaludos

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Director General on 20 Jul 2023
Estimada Srita Karen,Gracias por calificar su estancia con nosotros.Será un placer darle la bienvenida nuevamente a esta su casa.Saludos

10/10 Excellent

Luz

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación.
Stayed 1 night in Jun 2023
Response from Director General on 26 Jun 2023
Estimada Srita Luz,Muchas gracias por quedarse con nosotros y calificar su estancia. Un gusto saber que estuvimos al nivel de sus expectativas.La esperamos muy pronto en esta su casaSaludos

10/10 Excellent

Gilberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio. Excelente cuarto
Stayed 1 night in May 2023
Response from Director General on 30 May 2023
Estimado Sr GilbertoMuchas gracias por quedarse con nosotros y compartirnos sus comentarios. Es un gusto saber que cumplimos con sus expectativas a través del cuidado en los detalles y el gran talento del staff. Lo esperamos pronto en esta su segunda casaSaludos

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Director General on 15 May 2023
Estimado Sr EnriqueGracias por quedarse con nosotros y calificar su estancia.Será un placer darle la bienvenida nuevamente a esta su casa.Saludos

10/10 Excellent

joaquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull
Stayed 1 night in Apr 2023
Response from General Manager on 9 May 2023
Dear Mr Joaquin,Thank you very much for choosing us and for rating your stayWe look forward to the pleasure of welcoming you back to Grand Fiesta Americana for another wonderful experience.Best regards

10/10 Excellent

Gregorio

Stayed 1 night in Apr 2023
Response from Director General on 26 Apr 2023
Estimado Sr Gregorio,Gracias por su reciente visita, es un gusto saber que todo estuvo perfectoSerá un placer darle la bienvenida nuevamente a esta su casa.Saludos

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staffs are very nice.
Stayed 1 night in Apr 2023
Response from Director General on 25 Apr 2023
Thank you very much for staying with us.We are delighted that you enjoyed all aspects of your stay, it gives a real sense of motivation to our team to read such positive feedbackWe look forward to the pleasure of welcoming you back to Grand Fiesta Americana for another memorable experience.Best regards

6/10 Okay

joaquin

It’s ok
Response from Director General on 20 Apr 2023
Dear Mr Joaquin,Thank you very much for rating your recent stay.It would be a pleasure to welcome you back soonRegards

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about it nice comfortable and family friendly. From the front door to room service. And dining in the restaurant.
Stayed 2 nights in Apr 2023
Response from Director General on 19 Apr 2023
Dear Ms Maria,Thank you for staying with us and sharing your kind words which are highly appreciated and motivate us to keep working with great service and attitude.My team and I look forward to the pleasure of welcoming you back to Grand Fiesta Americana for another memorable experience.Best regards

8/10 Good

Brett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. Sauna hours limited and must be booked in advance. Pool shared with visiting crows. Gym okay.
Stayed 2 nights in Mar 2023
Response from General Manager on 9 Mar 2023
Dear guest,Thank you very much for staying with us and dedicate time to share your opinion.It would be always a pleasure to welcome you back soon.Best regards

2/10 Terrible

Javier

Stayed 1 night in Feb 2023
Response from Director General on 27 Mar 2023
Estimado Sr Javier,Muchas gracias por quedarse con nosotros y calificar su estanciaNos gustaría conocer mas detalles de sus inconvenientes para mejorar nuestro servicioLo esperamos pronto en esta su casaSaludos

10/10 Excellent

Timothy John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in angelopolis
Always a great place to stay, beautiful hotel.
Stayed 4 nights in Feb 2023
Response from General Manager on 6 Mar 2023
Dear Mr John,Thank you very much for your trust and for rating your recent stayI am delighted that you enjoyed all aspects of your stay with us. I look forward to welcoming you back to Puebla in the future.Best regards

8/10 Good

ANDREA, MCALLEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Director General on 25 Feb 2023
Estimada Srita Andrea,Muchas gracias por quedarse con nosotros, esperamos darle la bienvenida muy pronto a esta su casa en PueblaSaludos

10/10 Excellent

Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was amazing throughout every staff member
Stayed 1 night in Jan 2023
Response from General Manager on 24 Jan 2023
Dear Mr Alejandro,Thank you very much for staying with us and for sharing your experience, it gives a real sense of motivation to our team to read such positive feedbackI look forward to welcoming you back to Puebla in the future.Regards

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Director General on 19 Jan 2023
Estimado Sr Christopher,Gracias por calificar su experienciaSerá un placer darle la bienvenida nuevamente a esta su casa.Saludos

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Director General on 17 Apr 2023
Gracias por su reciente visita.Será un placer darle la bienvenida nuevamente a esta su casa.Saludos

10/10 Excellent

Eduardo A

Stayed 1 night in Dec 2022
Response from Director General on 4 Jan 2023
Estimado Sr Eduardo,Gracias por calificar su experienciaSerá un placer darle la bienvenida nuevamente a esta su casa.Saludos

10/10 Excellent

Eduardo A

Stayed 1 night in Dec 2022
Response from Director General on 4 Jan 2023
Estimado Sr Eduardo,Gracias por calificar su experienciaSerá un placer darle la bienvenida nuevamente a esta su casa.Saludos

10/10 Excellent

Eduardo A

Stayed 2 nights in Dec 2022
Response from Director General on 4 Jan 2023
Estimado Sr Eduardo,Gracias por calificar su experienciaSerá un placer darle la bienvenida nuevamente a esta su casa.Saludos

10/10 Excellent

Rodrigo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Response from Director General on 29 Dec 2022
Estimado Sr Rodrigo,Gracias por calificar su experienciaSerá un placer darle la bienvenida nuevamente a esta su casa.Saludos

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They where very friendly and the hotel was beautiful
Response from General Manager on 24 Dec 2022
Dear Mr Alexander,Thank you very much for staying with us and sharing your great experience in the city of Puebla.I am delighted that you enjoyed all aspects of your stay with us, through the wonderful service and the facilities we haveMy team and I look forward to the pleasure of welcoming you back for another memorable experience.Best regards

10/10 Excellent

Alfonso

Response from Director General on 17 Apr 2023
Estimado Sr Alfonso,Gracias por calificar su experienciaSerá un placer darle la bienvenida nuevamente a esta su casa.Saludos

10/10 Excellent

Francisco

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel it is the best choice at Puebla.
Stayed 1 night in Dec 2022
Response from General Manager on 19 Dec 2022
Dear Mr Francisco,Thank you very much for your sharing your opinionI am delighted that you enjoyed all aspects of your stay with us. I look forward to welcoming you back to Puebla in the future.Best regards

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy our stay here. Staff and service is above and beyond.
Stayed 10 nights in Nov 2022
Response from General Manager on 23 Nov 2022
Thank you very much for staying with us and for sharing your wonderful experience, which motivates us to keep working with genuine attitude to pamper all our guests.My team and I look forward to the pleasure of welcoming you back to Grand Fiesta Americana for another memorable experience in the city of Puebla.