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Reviews of Sophia Oporto Urban Suites

4 out of 5
Sophia Oporto Urban Suites
Rua Calouste Gulbenkian 35, Porto

Reviews

9.2

Wonderful

Rating 10 - Excellent. 38 out of 52 reviews" "
Rating 8 - Good. 7 out of 52 reviews" "
Rating 6 - Okay. 4 out of 52 reviews" "
Rating 4 - Poor. 3 out of 52 reviews" "
Rating 2 - Terrible. 0 out of 52 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely brilliant, great to have access to a fully equipped kitchen! Lurdes is a great manager, the whole place is immaculate. What I would highlight to potential guests is that currently there isn't a Metro station within the local vicinity, you have a 20 min walk to Casa Musica. There are buses available from Palacio Cristal which is 5 mins walk away. There is a Metro line under construction and a station due to open very close by in the near future. Don't let this put you off staying here though, it's fabulous!
Stayed 2 nights in May 2024
Response from lurdes on 14 May 2024
Thank you Sue, you were a wonderful guest, highly recommended to any host.

10/10 Excellent

Humam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff super clean place. i quite enjoyed staying here, prefect for anyone looking for a quite area a bit far from the center.
Stayed 2 nights in Apr 2024
Response from lurdes on 14 May 2024
Thank you for your feedback.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from lurdes on 14 May 2024
Thank you so much, you are allways welcome.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. They helped me with some of my requests like storing my luggage and a little bit earlier check in. Lurdes is fantastic and the property is perfectly located.
Stayed 2 nights in Apr 2024
Response from lurdes on 29 Apr 2024
My pleasure, thank you.

6/10 Okay

Tony

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Quite property. However, there was no one to greet us at the property. It was hard to find and we needed to get the code to access the building through what’s app. They are quick to respond.
Stayed 2 nights in Apr 2024
Response from lurdes on 10 Apr 2024
Hi Tony,Thank you for your feedback.I want to remind you that Ive sent you two emails before your check in askinf«g foir your ID and pointing out that we do not have 24hrs front desk.This is a procedure for the safety of all guests at our property.Besides that I tried to contact you through whattsapp because of the unpaid city tax that you were informed to pay when you made the reservation.Regards,SUS

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Lourdes was great!
Stayed 2 nights in Mar 2024
Response from lurdes on 7 Apr 2024
Hi David, thank you to stay with us. it will be a pleasure to welcome you again.

10/10 Excellent

Maria

Liked: Amenities
The host Lurdes was very friendly and accommodating and the tips on where to go.
Stayed 2 nights in Dec 2023

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfec place to stay
A perfec places to stay, you are near everything. The place is pleasant and the communication was amazing.
Stayed 4 nights in Oct 2023

10/10 Excellent

YELYZAVETA

Stayed 2 nights in Oct 2023

6/10 Okay

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lurdes was wonderful and very accommodating of our last minute delay due to train services getting to Porto. The suite was modern, clean and the common space was very nice. The room itself was tiny- tight squeeze for 2 people and luggage. More suitable for one traveller. The wooden bed frame was very uncomfortable and left bruises on the back of our legs from trying to get in and out of bed. The room was very warm and we were unable to adjust the temperature. Made for uncomfortable sleeps. The desk fan just blew around the hot air but was something thankfully, as there was no windows to open. The walk is close to the shopping centre, Crystal Palace Garden and restaurants. Bolt otherwise got us to the beaches about 15mins from the suite. Would recommend for a short stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Genevieve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time staying at Sophia Urban Suites. The location was convenient, close to a small mall and food hall (mercado bom successo, which I'd recommend visiting for lots of various portuguese food vendors in a cute modern space). I enjoy walking through a city vs driving/bussing, so I got my (20-25min) hike daily going down into the city center, but I didnt mind. Ubers were also only about a 15 min ride (costing less than 8 euros!). The property was very clean and super quiet! You share a hallway/chapter with guests either below or above you but I never saw the neighbors (or any other guests the whole duration of my 4 night stay). The best part of Sophia was Lurdes, the property manager! She is the most kind, welcoming, gracious and helpful host and was able to accomodate us for an earlier earrival (by 1 hour) and also recommend so many places for us to visit/try in the city. I'd recommend/stay here again if ever in Porto!
Stayed 3 nights in Oct 2023

10/10 Excellent

valeria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, nice staff and good communication. Thank you lurdes!
Stayed 2 nights in Oct 2023

10/10 Excellent

Nadeem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, modern and clean place. The hostess Lurdes was great, very warm ,friendly and helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lurdes is great. Welcoming and pleasant. Answers all your questions promptly. Shows up occasionally to talk check on everything. Near Crystal Palace— a gem! Walk to the lovely gardens with great views of the City.
Stayed 3 nights in Sep 2023

10/10 Excellent

Amy Leigh

Travelled with partner
Liked: Amenities
Stayed 4 nights in Sep 2023

8/10 Good

Joseph

Stayed 5 nights in Aug 2023

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is an excellent place to stay, fully recommend ! About 20 mins walking from city center
Stayed 3 nights in Jul 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth it
Nice place. Good location and really good prices. I wasn't crazy about not being able to adjust the room temperature as it's set/fixed at a certain temperature. This sat between 24/25° during my week. That was alright but I personally would have liked it a little cooler. I really liked the place though and the location is really good.
Stayed 6 nights in Jun 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Avoid if you want a good night's rest.
We really wanted to like this place. We booked it because of the wonderful reviews it has, and our initial impressions were positive because the place seemed new with modern decor, and the manager Lurdes met with us with such warmth and was very helpful in every way. It is also not too far from the city center. The problem was the room itself. We booked it for 4 nights, and did not manage to get one decent night of sleep because it was so stuffy and warm the entire time even with the "AC" unit and a fan. We set the AC to 18 degrees, and it did not cool down at all- remained constantly between 24-25°c. And this is a very small room... There was no way of getting any outside air so we had to leave both the AC and the fan on whenever we were in the room. We contacted the management about this the first night to see if anything could be done, no response. Another ridiculous thing about the room is the wooden Murphy bed frame, which encloses the entire mattress and protrudes above the mattress. It should have been higher than the frame. Needless to say, it was so hard to get in and out of bed without hurting ourselves, and we couldn't really sit on the edge of the bed, not to mention constantly waking up from bumping into the bed frame at night. To make things worse, the mattress itself is of such poor quality- hard and caves in a bit in the center. We left after 4 sleepless nights and with quite a few bruises. We simply cannot recommend.
Stayed 4 nights in Jun 2023

6/10 Okay

Fernando

Travelled with family
Liked: Property conditions & facilities
Me cobraron en tasas ,monto distinto a lo convenido en internet.
Stayed 4 nights in May 2023

6/10 Okay

Nancy

Stayed 2 nights in Jun 2023

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must to experience this modern style
Stayed 6 nights in Apr 2023

10/10 Excellent

JOAO

Liked: Cleanliness, staff & service, property conditions & facilities
The Sophia Urban Suites is incredible.Modern, super-clean, Lurdes is an amazing person, she cares about the customer. the location is great, near of everything but very quiet
Stayed 2 nights in Mar 2023

10/10 Excellent

JOAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful surprise! Great accommodation, comfortable, modern, good location, safe and very quiet location.Like a Home!
Stayed 1 night in Feb 2023

10/10 Excellent

Justine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons eu un tres bon séjour et nous le recommendrions pour le rapport qualité/prix.
Stayed 4 nights in May 2024
Response from lurdes on 14 May 2024
Je vous remercie à vous.

10/10 Excellent

Bazzana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La proprietaria è una persona meravigliosa e disponibilissima, la camera e le parti in comune sono pulitissime. E' situata a 20 minuti a piedi da tutto e a 5 minuti dai giardini, quindi posizione ottima per chi vuole visitare. Silenziosa e moderna è il giusto alloggio per chi come noi ci ha passato 3 giorni.
Stayed 3 nights in Apr 2024
Response from lurdes on 11 May 2024
Mais uma vez obrigada.

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vraiment une belle chambre et check in facile avec les instructions clair
Stayed 2 nights in Apr 2024
Response from lurdes on 7 Apr 2024
Merci beaucoup, ce fut un plaisir de vous accueillir.

10/10 Excellent

Egoitz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación a 20 minutos andando del centro
Stayed 4 nights in Mar 2024
Response from lurdes on 10 Apr 2024
Gracias por su feedback-

10/10 Excellent

Piet

Liked: Cleanliness, staff & service, property conditions & facilities
Super place and super host. Thank you!
Stayed 5 nights in Mar 2024
Response from lurdes on 7 Apr 2024
Thank you it will be a pleasure to wellcome you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Location - zu empfehlen
Tolle Unterkunft, sehr nettes und hilfsbereites Personal. Gute Erreichbarkeit.
Stayed 3 nights in Oct 2023

8/10 Good

Solange

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

Marie-Anne

Stayed 3 nights in Sep 2023

10/10 Excellent

Jorge, Weston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place....very clean and comfortable...highly recommended
Stayed 2 nights in Sep 2023

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lieux au top seul bémol la climatisation qui fonctionne très mal heureusement qu’il y avait un ventilateur
Stayed 3 nights in Sep 2023

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belle hôtel, très récente et un concept très unique. Très propre. Il y a une cuisine complète, donc possibilité de cuisiner pour les gens qui le veulent. Je ne sais pas si nous avons été chanceux, mais c'était très calme nous avons entendu aucun bruit durant notre séjour! La réceptionniste à l'accueil est très sympathique. Nous avons adoré notre séjour!
Stayed 3 nights in Aug 2023

10/10 Excellent

Aly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rammen rundt sengen er noe høy, som gjør den noe vanskelig å komme ut/inn av, ellers tipp topp!
Stayed 3 nights in Aug 2023

10/10 Excellent

jose manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Un concepto de alojamiento muy bueno, todo nuevo y pensado al detalle.
Stayed 3 nights in Aug 2023

10/10 Excellent

Maria, Madrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones nuevas y de diseño, ambiente comfortable. Estuvimos en dos habitaciones contiguas al estilo dúplex, cada una con su baño. A destacar la limpieza y la insonorización ideal, dormir fue placentero gracias también a la calidad de las camas. Alojamiento de 10, Parabéns Lurdes!

10/10 Excellent

Mariano

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very Modern, clean and comfortable. Lurdes was very attentive and always there to reply our questions. Recommended.
Stayed 3 nights in Jun 2023

10/10 Excellent

Markus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Klasse neue Apartments
Es war alles super und unkompliziert. Einiges Problem war der hohe Bettrahmen, man konnte nicht vernünftig das Bett verlassen Der Kontakt zu Lurdes war sehr gut.
Stayed 2 nights in Jun 2023

4/10 Poor

Diego

Stayed 3 nights in Jun 2023

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Lucia

Stayed 4 nights in Jun 2023

8/10 Good

Bernd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bem vindo Porto
Stayed 2 nights in May 2023