This was a hotel beyond our expectations. A building full of character and staff who were excellent. A problem of our own making was resolved by the very helpful staff. We would thoroughly recommend the hotel.
Reception staff were excellent esp when my partner left his bag in the taxi. The staff managed to track down the driver and returned the bag. Hotel sent a bottle of bubbly and choc to our room as it was my partners birthday. Nice gesture. The breakfast was excellent. There was some renovation taking place in some of the rooms. This started at 10am finished at 6pm. We were informed by the reception staff at the time of booking. There were no issues when we were there. The 17th floor has a resturant with panoramic views of the city. The room was very clean. The gym was tiny. There were no tea or coffee facilities in the room. The hotel is within walking distance of the train station and major square were you can access buses, trams and various restaurants. Our stay was for 4nights. It cost us 20euros to get taxi to the hotel. However we got the train to the airport and it cost us 2.40euros each. All said I would definitely recommend this hotel from our experiences.
10 STARS....everything was superb. the Conciere the gentlemen who assisted us with all our travel accomodations and the riverboat cruize, our taxi with luggage waiting and plane tickets. Sorry I don't have his name but we are the Bates and we thank him for all his exceptional service and assistance, wish we could hug him! We wish we could have stayed longer... thank you again!
Beautiful old hotel in the old historic and vibrant part of town. Within walking distance of the port houses across the river. Lots of good restaurants. Free parking off site within walking distance. Currently, December 204, in major exterior renovation which created some noise in our room during the day. However, we were not in our room that much. Wonderful breakfast was included with our room. Stayed two nights and saw the historic City on foot and took a cruise on the Douro. Would certainly stay there again.
Great place to stay in a good location. Modern, clean and with a wonderful food hall attached. Very helpful and pleasant staff. Comfortable bed, quiet room, slept like a log. My only gripe is that there were no coffee/tea making facilities in the room but to be fair the staff did offer to bring up a pot of hot water whenever I wanted it. I have already recommended the hotel to my daughter for her visit and I would definitely stay there again.
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