In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Holiday Inn Express & Suites Port St. Lucie West, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Port St. Lucie West, an IHG Hotel
1601 NW Courtyard Circle, Port Saint Lucie, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 531 out of 1002 reviews" "
Rating 8 - Good. 281 out of 1002 reviews" "
Rating 6 - Okay. 100 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 50 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service
xxx
Stayed 2 nights in Apr 2024

10/10 Excellent

Edmundo

Liked: Cleanliness, staff & service, property conditions & facilities
So far So good. Like the service and my room
Stayed 1 night in Apr 2024

8/10 Good

Everline

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, safe and staff was amazing
Stayed 1 night in Apr 2024

10/10 Excellent

Samuel, Port Saint Lucie

Stayed 2 nights in Mar 2024
Response from Daveyanna Cadet | Front Office Manager on 25 Apr 2024
Good Afternoon Samuel,Thank you so much for your glowing review and perfect rating! We are thrilled to hear that you had an excellent experience during your stay at our hotel.Ensuring that our guests have a wonderful stay is our top priority, and it's incredibly rewarding to know that we succeeded in providing you with a five-star experience. Your satisfaction means everything to us, and we're delighted that you were impressed with our facilities and the surrounding area.We truly appreciate your support and are grateful for your feedback. We can't wait to welcome you back for another outstanding stay in the future. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.Warm Regards,Daveyanna CadetFront Office Manager

10/10 Excellent

Brian

Business traveller, Travelled with partner
Nice hotel newly updated. Hotel feels brand new. Will come back for sure. It’s a tone of activities and restaurants in the area.
Stayed 2 nights in Apr 2024
Response from Daveyanna Cadet | Front Office Manager on 25 Apr 2024
Good Afternoon Brian, Thank you for taking the time to share your experience at our hotel. We're thrilled to hear that you enjoyed your stay and that our newly updated facilities made you feel like you were staying in a brand-new hotel!It's fantastic to know that you found a ton of activities and restaurants in the area to enjoy during your visit. We're fortunate to be located in such a vibrant and bustling area, and we're delighted that you were able to take advantage of all the offerings nearby.We truly appreciate your kind words and are thrilled to hear that you'll be coming back for another stay. We can't wait to welcome you back and provide you with another wonderful experience. If there's anything specific you'd like us to prepare for your next visit, please feel free to let us know.Warm Regards,Daveyanna CadetFront Office ManagerHoliday Inn Express and Suites Port Saint Lucie West

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really friendly, the room was very nice (and clean) and the price was fabulous too!
Stayed 1 night in Apr 2024
Response from Daveyanna Cadet | Front Office Manager on 25 Apr 2024
Good Day Courtney,Thank you for selecting to stay with us at Holiday Inn Express and Suites Port Saint Lucie West. We are delighted to hear that your stay exceeded your expectations, and we appreciate your valuable feedback. Our goal is to offer great value to our guests, and we are pleased to know that you found our rates reasonable and competitive in addition to our clean rooms.Thank you once again for your feedback, and we hope to welcome you back soon. If there's anything more we can do to enhance your experience next time, please don't hesitate to let us know.Warm Regards,Daveyanna CadetFront Office ManagerHoliday Inn Express and Suites Port Saint Lucie West

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2024
Response from Daveyanna Cadet | Front Office Manager on 25 Apr 2024
Dear Erica, Thank you for taking the time to share your feedback following your recent stay at the Holiday Inn Express and Suites Port Saint Lucie West. We truly appreciate your kind words and are thrilled to hear that you enjoyed our breakfast offerings.Providing a satisfying breakfast experience is important to us, and we are delighted that you found it to be great. We hope you had a wonderful overall stay with us, and we look forward to welcoming you back for another enjoyable experience at the Holiday Inn Express and Suites Port Saint Lucie West. Should you need any assistance or have any special requests during your next visit, please do not hesitate to let us know.Warm regards,Daveyanna CadetFront Office ManagerHoliday Inn Express and Suites Port Saint Lucie West

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and check in staff was great.
Stayed 1 night in Apr 2024
Response from Daveyanna Cadet | Front Office Manager on 25 Apr 2024
Dear Catherine,Thank you for your feedback about your stay at the Holiday Inn Express and Suites Port Saint Lucie West. We appreciate your kind words and are thrilled to know that you found our hotel super clean and the check-in staff provided excellent service. We take pride in maintaining a clean and comfortable environment for our guests, and providing friendly and efficient service is something we value highly. We hope to welcome you back soon. If there's anything more we can do to enhance your experience next time, please don't hesitate to reach out.Best regards,Daveyanna CadetFront Office Manager

2/10 Terrible

Roxanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed at this hotel after driving 18 hours STRAIGHT from another state. We arrived on 4/13 approx 630p to check in. Our 1st interaction with the young lady at the front desk was very friendly, pleasant, and professional. We explained the reason for our travel & she granted us late check out & advised a note was in the system. Fast forward to this morning (4/14), we called the front desk to confirm the message was relayed regarding the check out. The front desk associate that answered was unfortunately not the same person, nor did she exhibit a helpful or professional demeanor. It was clear that she was not reading the notes in the system & displayed a combative, know-it-all attitude. It took me calling a total of 3xs for her to understand the situation & what was needed. Despite the attitude given, not once was I combative or disrespectful, as I understand everyone has a job to do.However, this could have been handled better than expected. As we were getting ready to open the door to leave the room, there was a knock at the door & said they are from the front desk. I opened the door with multiple bags & saw that this was the same associate that I had spoken with over the phone.She did see we were already on our way out with the bags at the door & told her that we were on our way down.I have stayed at high end hotels & have never experienced this.If anything, we would receive a courtesy call.But this made us feel as though we were being kicked out. Not sure I'd stay again.
Stayed 1 night in Apr 2024
Response from Daveyanna Cadet | Front Office Manager on 25 Apr 2024
Dear Roxanne,Thank you for taking the time to share your recent experience at our hotel. Your feedback is incredibly valuable to us as we strive to provide exceptional service to all our guests.I want to extend my sincerest apologies for the less than satisfactory experience you encountered during your stay, particularly with the service provided by one of our front desk associates. It's disheartening to hear that your interaction with our staff fell short of the friendly, pleasant, and professional service we aim to deliver consistently.Rest assured, I have addressed your concerns with our team to ensure that such incidents do not occur in the future. Providing courteous and efficient service is paramount to us, and I regret that we did not meet this standard during your stay.Regarding the miscommunication about the late check-out request and the subsequent interaction with our front desk associate, I deeply apologize for any inconvenience caused. Your feedback highlights areas where we need to improve our communication and guest-handling procedures, and I assure you that we are taking steps to address these issues internally.Additionally, I sincerely want to apologize for the unexpected visit to your room. Our intention was to ensure that your late check-out request was properly handled, but I understand how this may have been perceived differently. Your comfort and satisfaction are our top priorities, and we regret any inconvenience or discomfort this may have caused.I truly hope that you will give us another opportunity to make it right and demonstrate the high level of service that we are known for. Should you decide to stay with us again, please do not hesitate to reach out to me directly and I will personally ensure that your stay is seamless and enjoyable.Once again, I apologize for the shortcomings you experienced, and I thank you for bringing them to our attention. We value your feedback and hope to have the chance to welcome you back for a much-improved experience in the future.Warm regards,Daveyanna CadetFront Office Manager

8/10 Good

JESSICA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general is very good but the room was big and I like that
Stayed 1 night in Apr 2024
Response from Daveyanna Cadet-Front Office Manager on 15 Apr 2024
Good Day Jessica, I am delighted to hear that you had a positive overall experience during your stay with us. Thank you for your feedback regarding the size of the room. We understand the importance of spacious accommodations for our guests' comfort and convenience, and am glad that you enjoyed the ample space provided in your room. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back soon.

10/10 Excellent

Jhonsley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything it’s good 👌
Stayed 2 nights in Apr 2024
Response from Daveyanna Cadet-Front Office Manager on 15 Apr 2024
Good Day Jhonsley, I am delighted to hear that you had a positive overall experience during your stay with us. Thank you for your feedback regarding the size of the room. We understand the importance of spacious accommodations for our guests' comfort and convenience, and I am glad that you enjoyed the ample space provided in your room. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back soon.

8/10 Good

Jose

Excellent
Stayed 1 night in Mar 2024
Response from Daveyanna Cadet-Front Office Manager on 3 Apr 2024
Dear Jose,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you had an excellent experience during your stay with us. Our team works hard to ensure that every guest feels comfortable and satisfied, so it's incredibly rewarding to receive such kind words from you.Your appreciation means a lot to us, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing us and for your glowing review!Warm Regards,Daveyanna Cadet \ Front Office Manager

10/10 Excellent

Adrian

Perfect place to stay
Stayed 1 night in Mar 2024
Response from Daveyanna Cadet-Front Office Manager on 3 Apr 2024
Dear Adrian,Thank you for sharing your positive feedback! We're thrilled to hear about your excellent experience with us. Your appreciation means a lot, and we hope to welcome you back soon. If there's anything else we can do to make your next visit even more enjoyable, please let us know.Thank you for choosing us and for your glowing review!Warm Regards,Daveyanna CadetFront Office Manager

10/10 Excellent

Kristy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Front desk people were welcoming and professional. Room was comfortable, recently updated, with excellent amenities. We will return.
Stayed 1 night in Mar 2024
Response from Daveyanna Cadet-Front Office Manager on 3 Apr 2024
Dear Kristy,Thank you so much for your kind words and for taking the time to leave such a positive review. We're delighted to hear that you had a pleasant experience with us and that our front desk team made you feel welcome and attended to your needs professionally.It's wonderful to know that you found your room comfortable and enjoyed the recent updates and amenities. We're thrilled to hear that you plan to return, and we can't wait to welcome you back for another fantastic stay.Thank you again for choosing us, and we look forward to seeing you soon.Warmest Regards,Daveyanna Cadet Front Office Manager

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and spacious
Stayed 1 night in Mar 2024
Response from Daveyanna Cadet-Front Office Manager on 3 Apr 2024
Greetings Mr. Charles,Thank you for taking the time to share your feedback with us! We're delighted to hear that you found your accommodations nice and spacious during your recent stay.If there's anything else we can do to enhance your experience further, please feel free to let us know.We appreciate your kind words and hope to have the pleasure of welcoming you back again soon for another enjoyable stay!Best Regards,Daveyanna Cadet Front Office Manager

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
All around experience was very pleasant!
Stayed 1 night in Mar 2024
Response from Daveyanna Cadet-Front Office Manager on 3 Apr 2024
Good Day Ruben,Thank you so much for sharing your positive feedback with us! We're thrilled to hear that your overall experience was pleasant during your recent stay.Ensuring our guests' satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything specific that stood out to you or any suggestions you have for how we can make your next stay even better, please don't hesitate to let us know.We truly appreciate your support and hope to have the opportunity to welcome you back for another enjoyable stay in the future!Sincerely,Daveyanna Cadet

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming. Room and hotel throughout was very clean. Convenient to Clover Stadium for spring training games, easily walkable. Definitely would go back.
Stayed 1 night in Mar 2024
Response from Daveyanna Cadet-Front Office Manager on 3 Apr 2024
Good Day Mr. Gary,Thank you so much for sharing your positive experience with us. We're thrilled to hear that you found our staff welcoming and that you appreciated the cleanliness of our hotel during your recent stay.It's fantastic to know that our location near Clover Stadium was convenient for you, especially for spring training games, and that you found it easily walkable. We're delighted to hear that you will definitely come back, and we can't wait to welcome you again!Warmest Regards,Daveyanna Cadet Front Office Manager

10/10 Excellent

Karen Ann

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to where we wanted to be
Stayed 4 nights in Mar 2024
Response from Daveyanna Cadet-Front Office Manager on 3 Apr 2024
Dear Karen Ann,Thank you for sharing your feedback with us. We're delighted to hear that our hotel's location was convenient for your needs and close to where you wanted to be during your recent stay.Ensuring our guests have a convenient and enjoyable experience is important to us, and we're thrilled that our location met your expectations. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.We appreciate your support and hope to have the pleasure of welcoming you back again soon!Best Regards,Daveyanna Cadet

2/10 Terrible

Ascension

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was very rude
Stayed 1 night in Feb 2024
Response from Daveyanna Cadet-Front Office Manager on 3 Apr 2024
Dear Ascension,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that you found our staff rude during your recent visit. Providing excellent service and hospitality is of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations in this regard.Please accept our sincerest apologies for any inconvenience or discomfort you may have experienced. We take your feedback seriously and will address this matter with our team to ensure that such incidents do not occur in the future.We value your patronage and hope to have the opportunity to regain your trust during your future visits. If there's anything specific you'd like to discuss or if you have any further feedback to share, please don't hesitate to reach out to us directly.Thank you for bringing this to our attention, and we appreciate the opportunity to improve.Best Regards,Daveyanna Cadet Front Office Manager

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shower and super breakfast
Stayed 1 night in Feb 2024
Response from Daveyanna Cadet-Front Office Manager on 20 Feb 2024
Hey Brian, it's great to hear from you! Thank you so much for taking the time to leave us such a wonderful review. I'm thrilled to know that you had an enjoyable stay with us. Please don't hesitate to let us know if you ever need anything in the future. Warmest regards, Daveyanna Cadet - Front Office Manager.

10/10 Excellent

Sashagay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it! This hotel was so clean I felt like I was home. Staff was very friendly. I will be back
Stayed 2 nights in Feb 2024
Response from Daveyanna Cadet-Front Office Manager on 20 Feb 2024
Good Morning Sashagay! I am thrilled to hear that your recent stay with us was a "home away from home" experience. We take pride in our efforts to create a warm and welcoming environment for our guests.Your kind words mean a lot to us and serve as a testament to our commitment to providing outstanding hospitality. We look forward to welcoming you back to our hotel soon and providing you with another memorable experience.Best regards,Daveyanna Cadet - Front Office Manager

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Staff great and neat room
Response from Daveyanna Cadet-Front Office Manager on 20 Feb 2024
Greetings Victor. Thank you so much for your kind words and for taking the time to review our property. Your feedback is highly appreciated! We are eagerly awaiting your next visit and assure you that we'll do our best to make it an exceptional 5-star experience for you. Warmest regards, Daveyanna Cadet - Front Office Manager.

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jacob Lafferty, General Manager on 30 Jan 2024
Thank you for staying with us at Holiday Inn Express & Suites Port St Lucie West and for sharing your feedback. We're glad to hear that you had a positive experience overall, scoring an 8/10. Your satisfaction is important to us, and we appreciate your input. If there are any specific areas where we can improve to earn that perfect score next time, please don't hesitate to let us know. We look forward to welcoming you back for an even better stay in the future.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds, pleasant and efficient staff, would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Jacob Lafferty, General Manager on 30 Jan 2024
Thank you for choosing to stay at Holiday Inn Express & Suites Port St Lucie West and for sharing your positive experience with us. We're thrilled to hear that you found our beds comfortable and our staff pleasant and efficient. It's wonderful to know that you would definitely stay with us again. Your feedback is greatly appreciated, and we look forward to welcoming you back for another comfortable and enjoyable stay in the future.

10/10 Excellent

Lijia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jan 2024
Response from Daveyanna Cadet on 28 Jan 2024
Thank you Lijia for your 5-star review. We are happy to hear you enjoyed your stay with us. We look forward to hosting you at our property again.

10/10 Excellent

Sheryl

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second visit to this property. Rooms are very clean, staff is friendly and breakfast is very good. Many walkable dining options.
Stayed 2 nights in Jan 2024
Response from Daveyanna Cadet on 28 Jan 2024
Thank you Sheryl for your review. We are happy to hear you enjoyed your stay with us. We look forward to hosting you at our property again.

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Jacob Lafferty, General Manager on 30 Jan 2024
Thank you for staying at Holiday Inn Express & Suites Port St Lucie West and for sharing your positive experience with us. We're thrilled to hear that you found our hotel to be very well located and recently renovated. Your perfect score of 5/5 is greatly appreciated and speaks to your satisfaction. We look forward to welcoming you back for an equally enjoyable experience on your next visit.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and stay.
Everything was perfect. The laundry facility was great and we especially enjoyed the breakfast.
Stayed 1 night in Jan 2024
Response from Jacob Lafferty, General Manager on 30 Jan 2024
Thank you for choosing to stay at Holiday Inn Express & Suites Port St Lucie West and for sharing your wonderful experience with us. We're delighted to hear that everything was perfect during your stay and that you enjoyed our laundry facility. It's also great to know that you particularly enjoyed our breakfast offerings. Your feedback is truly appreciated, and we look forward to welcoming you back for another perfect stay in the future.

8/10 Good

Rodolfo

Business traveller
Liked: Cleanliness, property conditions & facilities
I didn’t like that 2 front desk employees were on the 5th floor, next to my room slamming doors in the hall way. This was going on for at least 30 minutes at 11 PM at night, I went into the hall and told them to please stop slamming the doors.
Stayed 3 nights in Jan 2024
Response from Daveyanna Cadet on 28 Jan 2024
Thank you for choosing Holiday Inn Express and Suites for your booking needs. I appreciate your feedback and would like to personally apologize for any inconvenience you experienced during your stay. We hope that you will give us another opportunity in the future to make your stay enjoyable.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Daveyanna Cadet on 28 Jan 2024
Thank you Juan for your review. We hope to host you again at the Holiday Inn Express and Suites in Port Saint Lucie West.

10/10 Excellent

Bianca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every time we come to town and it never disappoints!
Stayed 4 nights in Dec 2023
Response from Daveyanna Cadet on 28 Jan 2024
Thank you Bianca, for being a frequent guest of the Holiday Inn Express and Suites in Port Saint Lucie West. I look forward to your next visit.

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Daveyanna Cadet on 28 Jan 2024
Thank you Stacey for your review. I am happy to hear that you enjoyed your accommodations at the Holiday Inn Express and Suites in Port Saint Lucie West. I look forward to your next visit.

10/10 Excellent

Lauri

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Jacob Lafferty, General Manager on 30 Jan 2024
Thank you for choosing Holiday Inn Express & Suites Port St Lucie West and for your perfect 5/5 rating! We're delighted to hear that your stay with us met all your expectations. Providing excellent service and accommodations is our top priority, and we're thrilled to know we succeeded during your visit. We look forward to welcoming you back for another fantastic stay in the future.

10/10 Excellent

Milagros D

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Jacob Lafferty, General Manager on 30 Jan 2024
Thank you so much for your glowing review and perfect score of 10/10! We're thrilled to hear that your stay at Holiday Inn Express & Suites Port St Lucie West was exceptional in every aspect. Providing our guests with a flawless experience is always our goal, and your feedback is incredibly rewarding. We can't wait to welcome you back for another outstanding stay in the future.

10/10 Excellent

Aniuska

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jacob Lafferty, General Manager on 28 Dec 2023
Thank you for your recent stay at Holiday Inn Express & Suites Port St Lucie West. We're thrilled to learn that you had a positive experience, and your perfect 5/5 score is truly appreciated. Our team takes pride in delivering exceptional service, and it's rewarding to see that reflected in your feedback. We look forward to hosting you again, and if you ever have specific comments or suggestions, please don't hesitate to share.

10/10 Excellent

wilande

Stayed 4 nights in Dec 2023
Response from Jacob Lafferty, General Manager on 28 Dec 2023
Thank you for your recent stay at Holiday Inn Express & Suites Port St Lucie West. We're thrilled to learn that you had a positive experience, and your perfect 5/5 score is truly appreciated. Our team takes pride in delivering exceptional service, and it's rewarding to see that reflected in your feedback. We look forward to hosting you again, and if you ever have specific comments or suggestions, please don't hesitate to share.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Fouad, lincoln

Wonderful reception. Good clean room.
Stayed 1 night in Dec 2023
Response from Jacob Lafferty, General Manager on 28 Dec 2023
Thank you for choosing Holiday Inn Express & Suites Port St Lucie West and for sharing your positive experience. We are delighted to hear that you enjoyed a wonderful reception and found your room to be clean and comfortable. Our team strives to create a welcoming environment for our guests, and your feedback is truly appreciated. We look forward to hosting you again in the future for another enjoyable stay.

8/10 Good

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel overall
Stayed 1 night in Dec 2023
Response from Jacob Lafferty, General Manager on 28 Dec 2023
Thank you for taking the time to share your feedback on your recent stay at Holiday Inn Express & Suites Port St Lucie West. We're pleased to hear that you found our hotel to be good overall. Our team strives to provide a positive experience for all our guests, and your comments are valuable to us. If there's anything specific you enjoyed or any areas where we can further improve, please feel free to let us know. We appreciate your patronage and hope to welcome you back for another satisfying stay.

2/10 Terrible

URIAH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Title: Disappointing Experience at Holiday Inn Express I recently had an unfortunate stay at the Holiday Inn Express, and I feel compelled to share my experience. The manager, in particular, displayed a level of rudeness that left a lasting impression. When seeking assistance, the general manager claimed there was no one above him, leaving me feeling unsupported. Moreover, the front desk staff exhibited a shocking lack of professionalism. Simply asking a question led to an unwarranted suggestion to leave. This type of treatment left me perplexed, as I expected a higher standard of customer service from a reputable chain like Holiday Inn Express. What struck me the most was the apparent prejudice in their behavior. It seemed there was a selective willingness to accommodate others, while my reasonable requests were dismissed. This inconsistency is unacceptable and goes against the principles of hospitality. In conclusion, my stay fell far short of the standards I anticipated from a hotel of this caliber. I hope this feedback prompts the necessary improvements in staff behavior and customer service at the Holiday Inn Express. It's perplexing that after my disappointing experience at the first Holiday Inn Express, I decided to try another location under the same name. To my surprise, the service at the second hotel not only met my expectations but exceeded them. It's puzzling how the previous hotel claimed certain accommodations were impossible, while the second one managed to
Stayed 1 night in Nov 2023
Response from Jacob Lafferty, General Manager on 5 Dec 2023
I appreciate you taking the time to share your recent experience with us, although I must express my disappointment in the nature of your comments. After a thorough review of the situation you described, I feel it's crucial to provide a different perspective on the events.Our team strives to deliver exceptional service, and I want to make it clear that your accusations of rudeness and a lack of professionalism from our staff are disheartening. Contrary to your account, our records indicate that your concerns were addressed multiple times with patience and courtesy. We do have established payment policies, and our team communicated these policies to you, including our inability to accept digital payments at that time.Your decision to record our team members was both unnecessary and intrusive. Such actions understandably evoke a response from our staff, who were merely upholding the policies we have in place. It is essential to recognize the professionalism exhibited by our team, despite the challenging circumstances.I sincerely hope that future interactions will be conducted with greater understanding and cooperation. Our team is dedicated to upholding the high standards we set for ourselves, and we appreciate the ongoing support of our valued guests.If you have any further concerns or would like to discuss this matter in more detail, I encourage you to reach out to me directly.Sincerely,

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jacob Lafferty, General Manager on 5 Dec 2023
Thank you for taking the time to share your feedback on your recent stay at Holiday Inn Express & Suites Port St Lucie West. We're thrilled to see that you had a flawless experience, scoring us a perfect 10/10.Your satisfaction is our ultimate goal, and we're delighted to know that we met your expectations in every aspect. If there's ever anything specific you enjoyed during your stay that you'd like to highlight or if there are areas where we can further enhance your experience, please feel free to let us know.We truly appreciate your positive rating and look forward to welcoming you back for another exceptional stay in the future. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jacob Lafferty, General Manager on 5 Dec 2023
Thank you for taking the time to share your feedback on your recent stay at Holiday Inn Express & Suites Port St Lucie West. We're thrilled to see that you had a flawless experience, scoring us a perfect 10/10.Your satisfaction is our ultimate goal, and we're delighted to know that we met your expectations in every aspect. If there's ever anything specific you enjoyed during your stay that you'd like to highlight or if there are areas where we can further enhance your experience, please feel free to let us know.We truly appreciate your positive rating and look forward to welcoming you back for another exceptional stay in the future. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jacob Lafferty, General Manager on 5 Dec 2023
Thank you for taking the time to share your feedback on your recent stay at Holiday Inn Express & Suites Port St Lucie West. We're thrilled to see that you had a flawless experience, scoring us a perfect 5/5.Your satisfaction is our ultimate goal, and we're delighted to know that we met your expectations in every aspect. If there's ever anything specific you enjoyed during your stay that you'd like to highlight or if there are areas where we can further enhance your experience, please feel free to let us know.We truly appreciate your positive rating and look forward to welcoming you back for another exceptional stay in the future. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.

4/10 Poor

Jimmie

Liked: Cleanliness, staff & service, amenities
When i arrived i smelled an unpleasant odor. After entering my room i could smell the same aroma. I had to go out and by a room deodorizer. Then upon turning on the television there was a large size horizonal black mark though out the television. Inside the bathtub was a piece of somthing that looked like it came from the bath tub. I reported it to the front desk and of course they apologized. I got little to no sleep due to the noise being heard from inside the hotel and outside the hotel. I usually stay at the Hamptom across the street, but i decided to try out your facility this time. I was unhappy with my entire stay in my suite. I hope no one else have to endure what i did during my stay. Staff was so professional and apologe for my incidents that occurred. Please invest in some room deodorizer. Humbly Submitted Ms. J. Mixon-Mosley
Stayed 1 night in Nov 2023
Response from Jacob Lafferty, General Manager on 28 Nov 2023
Oh no, we're truly sorry to hear about the unexpected bumps during your stay! Your comfort is our top priority, and we sincerely apologize for any inconvenience caused. We appreciate your valuable feedback and are committed to making it right.Rest assured, we're investigating and addressing these concerns head-on. Your insights are crucial in helping us improve, and we're taking steps to ensure a much smoother experience for you and our future guests. Thank you for bringing this to our attention.On a brighter note, we're thrilled to hear your kind words about our professional staff! They're the heart of our hotel, and we'll make sure to share your compliments.If you ever give us another shot, we promise to turn your experience around and provide the outstanding stay you deserve. We'd love the opportunity to welcome you back and showcase the improvements we're making.Sending you positive vibes and hoping for a chance to host you again soon,

6/10 Okay

Viviana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I’d would not stay in the hotel again
Stayed 2 nights in Nov 2023
Response from Jacob Lafferty, General Manager on 28 Nov 2023
Oh no, we're bummed to hear that your stay with us didn't hit the mark! We're all ears and genuinely want to know more about your experience. Your feedback helps us get better, and we're here to turn things around for you. Drop us a line or swing by the hotel – let's chat, and we'll make it right!Wishing you brighter vibes ahead,

8/10 Good

Maiensy

Travelled with family
Liked: Staff & service
Good
Stayed 2 nights in Nov 2023
Response from Jacob Lafferty, General Manager on 28 Nov 2023
Fantastic! A big thank you for taking the time to share your feedback and for choosing Holiday Inn Express & Suites Port St Lucie West. We're delighted to hear you had an overall great experience during your stay.While a 4/5 is awesome, we're always eager to learn more about your specific thoughts. What made your stay enjoyable, and is there anything we can do to turn that 4 into a fabulous 5 for your next visit?Your insights are invaluable, and we can't wait to welcome you back for an even more outstanding stay.

10/10 Excellent

Cher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jacob Lafferty, General Manager on 28 Nov 2023
High fives and a big thank you for your fantastic 5/5 score! We're thrilled to hear that you had a great time at our Holiday Inn Express & Suites Port St Lucie West.If there's anything specific that made your stay exceptional or any way we can make your next visit even more fabulous, please feel free to share. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Newly renovated
Stayed 1 night in Nov 2023
Response from Jacob Lafferty, General Manager on 28 Nov 2023
Woo-hoo! Thank you for the fantastic 5/5 score! We're thrilled to hear that your stay at Holiday Inn Express & Suites Port St Lucie West met and exceeded your expectations.Our team works hard to provide top-notch service, and it's music to our ears when guests like you have a wonderful experience. If there's anything specific that made your stay exceptional or if you have any suggestions for making it even better next time, feel free to share.Looking forward to the pleasure of hosting you again for another fantastic stay!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness
Front desk staff very friendly. Room well appointed and clean.
Stayed 1 night in Nov 2023
Response from Jacob Lafferty, General Manager on 28 Nov 2023
Woo-hoo! Thank you for the fantastic 5/5 score! We're thrilled to hear that your stay at Holiday Inn Express & Suites Port St Lucie West met and exceeded your expectations.Our team works hard to provide top-notch service, and it's music to our ears when guests like you have a wonderful experience. If there's anything specific that made your stay exceptional or if you have any suggestions for making it even better next time, feel free to share.Looking forward to the pleasure of hosting you again for another fantastic stay!