Sports facility

Reviews of Hampton Inn Philadelphia / Willow Grove

2.5 out of 5
Hampton Inn Philadelphia / Willow Grove
1500 Easton Rd, Willow Grove, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 431 out of 1000 reviews" "
Rating 8 - Good. 303 out of 1000 reviews" "
Rating 6 - Okay. 139 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 56 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Sean

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very loud at quiet times trying to rest. Doors slamming all night and kidss running the halls and screaming all morning
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
Thank you for providing us feedback about your stay with us. We are sorry to hear of the noise disturbance you encountered and understand the negative impact it had on your stay. We hope you will give us another chance in the future to provide you a better experience.

6/10 Okay

John

Disliked: Property conditions & facilities
Unfortunately had a family emergency ...had to check out same night of arrival ... I'm sure the room could have been re-booked ...so they hotel made out on the deal I'm sure. Toilet ran in the bathroom ..and noticed the ceiling above the shower was peeling away significantly.
Stayed 1 night in Apr 2024
Response from Hotel Management on 25 Apr 2024
Thank you for taking the time to provide feedback about your stay with us. We are sorry to hear that you had a family emergency which prevented you from staying and getting full experience of our property. We hope we can be of service to you again for any trips you may have to our area in the future.

10/10 Excellent

Michael

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
Thank you for taking the time to provide feedback about your experience with us. We are happy to hear that you had an enjoyable stay. Please come visit us again in the future.

10/10 Excellent

Derek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast options were very good! Clean Room..friendly staff
Stayed 1 night in Apr 2024
Response from Hotel Management on 25 Apr 2024
We appreciate you providing us feedback about your experience with us. We love hearing that our guests had an enjoyable stay and were provided excellent service by our staff. Please come visit us again in the future !

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overbooked rooms. I made my reservation weeks in advance and when my family got to the hotel we did not have a room. All other hotels in the area were full and we did not have anywhere to stay.
Stayed 1 night in Apr 2024
Response from Hotel Management on 25 Apr 2024
Thank you for taking the time to provide us feedback about your stay with us. We are disappointed to hear about the mix-up regarding your reservation and understand the negative impact that had on your families travel experience. We will be looking into the issue to make sure this does not occur in the future. We hope you will give us another chance in the future to provide you with a better experience.

10/10 Excellent

Heather, Kew Gardens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 25 Apr 2024
Thank you for your feedback about your stay with us. It's great to hear you had a wonderful experience while visiting us. We would love to be of service to you again for any future trips you may have to our area.

10/10 Excellent

Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Jan 2024
Response from Hotel Management on 24 Apr 2024
Thank you for providing us feedback about your stay with us. We love hearing when our guests have a great experience. We hope to be of service to you again for any future trips you may have to our area.

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were told at check-in that the property is currently undergoing renovations. No evidence of workers; plenty of evidence of need to renovate, PLUS witnessed a mouse in our room!
Stayed 2 nights in Mar 2024
Response from Hotel Management on 2 Apr 2024
Thank you for providing us feedback about your stay with us. We apologize for the miscommunication and issue you encountered during your stay with us. We hope you will give us another chance in the future so we can provide you a better experience and change your opinion of our property.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 1 night in Mar 2024
Response from Hotel Management on 22 Mar 2024
Thank you for providing feedback about your experience with us. We love hearing that you had an enjoyable stay and would love to be of service to you again for any future trips you may have to our area.

10/10 Excellent

randall

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again. Nice place and price was very reasonable
Stayed 1 night in Feb 2024
Response from Hotel Management on 5 Mar 2024
Thank you for taking the time to provide us feedback about your stay with us. We are happy to hear you had an enjoyable experience and look forward to being of service to you again in the future!

10/10 Excellent

Luz j.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful and friendly. They were accommodating.
Response from Hotel Management on 4 Mar 2024
Thank you for taking the time to provide us feedback about your stay with us. It's great to hear your high praise for our staff and property. We would love for you to come stay with us again for any future trips you may have to our area.

10/10 Excellent

Airidas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the friendliest staff around. Always at the top of their service.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 28 Feb 2024
Thank you for providing us feedback about your experience with us. We appreciate your kind words regarding our staff and the service they provide you. Please come visit us again in the future !

10/10 Excellent

Airidas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest and friendliest staff i have ever encountered. Love staying there always feel welcomed
Stayed 2 nights in Feb 2024
Response from Hotel Management on 22 Feb 2024
Thank you for taking the time to provide feedback about your experience with us. We appreciate your kind words regarding our property and staff and look forward to being of service to you in the future !

4/10 Poor

Mary

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
TV was out most of the night
Stayed 1 night in Feb 2024
Response from Hotel Management on 13 Feb 2024
Thank you for providing us feedback about your stay with us. We are disappointed to hear the issue you encountered and not being able to relax and enjoy TV. We are looking into the issue to get it rectified so it will not be an issue for future guests. We hope you will visit us again so we can provide you a better experience than this one.

8/10 Good

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Good breakfast. Overall worth it and we would stay again.
Stayed 1 night in Feb 2024
Response from Hotel Management on 13 Feb 2024
We appreciate you taking the time to provide us with your feedback. It's great to hear you enjoyed your stay with us and we look forward to being of service to you again in the future.

8/10 Good

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
It was cool
Stayed 1 night in Jan 2024
Response from Hotel Management on 5 Feb 2024
We appreciate you taking the time to provide feedback about your stay with us. It's great to hear you had a great experience and we would love for you to come visit us again for any future trips you may have to our area.

8/10 Good

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the stay was fine. the staff was fine food was ok. the hotel fit the bill and we left for home.nothing left to say.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thank you for providing feedback about your stay with us. We are happy to hear we provided you with a a great stay. We would love to be of service to you again in the future.

6/10 Okay

Darlene

Travelled with group
Liked: Cleanliness, property conditions & facilities
Train nearby and noisy
Requested room away from elevator and ice machine. Was given a room next to elevator and ice machine. More importantly, we were given a room on the side of the hotel where a train passes within 50 feet of the building.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thank you for taking the time to provide feedback about your experience with us. We are sorry to hear we did not meet your expectations and could not accommodate your requests. We hope you will give us another chance in the future to meet those expectations and provide you a better experience.

10/10 Excellent

Trina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent!
Stayed 2 nights in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thank you for taking the time to provide us feedback about your stay with us. We are happy to hear you had a wonderful experience and appreciate your kind words regarding our staff. Please come visit us again in the future !

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Management on 24 Jan 2024
We love getting feedback from our guests on their experience with us. It's great to hear you had an enjoyable stay. Please come visit us again for any future trips you may have to our area.

10/10 Excellent

Arley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Management on 24 Jan 2024
Thank you for providing feedback about your stay with us. We are happy to hear you had a good experience. We look forward to being of service to you for any future trips you may have to our area.

10/10 Excellent

Jabre

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Management on 24 Jan 2024
We appreciate you taking the time to provide us feedback about your stay with us. It's great to hear you had a wonderful experience and we hope you will choose to stay with us again in the future.

10/10 Excellent

Teresa

Stayed 1 night in Jan 2024
Response from Hotel Management on 24 Jan 2024
Thank you for providing feedback about your stay with us. We are thrilled to hear you had a wonderful experience. We hope we can be of service to you again in the future.

6/10 Okay

Muhammad

Stayed 4 nights in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thank you for providing us feedback about your stay with us. We are sorry to hear we couldn't make your stay and exceptional one. We hope you will give us another chance in the future to provide you a better experience.

2/10 Terrible

Tara

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We ended up leaving the hotel early due to mice in our room. We were moved to a new room which also had signs of rodent activity. We decided to get a refund and move to a new hotel. A friend called to cancel their reservation because of our experience and when told why they were cancelling the front desk person told them they don’t have a rodent problem. Will not be staying at this hotel again.
Response from Hotel Management on 24 Jan 2024
Thank you for providing us with feedback about your experience with us. We are sorry to hear of the issue you encountered during your short visit at our property. We take those type of things very serious and have had a pest control company out to address the issue and prevent it from being a problem in the future. We hope you will give us another chance in the future to provide you a better experience.

10/10 Excellent

Airidas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 24 Jan 2024
Thank you for providing us feedback about your experience with us. It's great to hear you had an enjoyable stay and we would love to be of service to you again in the future.

6/10 Okay

Maureen

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Hotel Management on 2 Jan 2024
Thank you for providing us feedback about your stay with us. We hope you will consider staying with us again in the future so we can provide you a better experience.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a rat in my room
Stayed 4 nights in Dec 2023
Response from Hotel Management on 2 Jan 2024
Thank you for taking the time to provide feedback about your stay with us. We are sorry to hear of the rodent issue that you encountered during your visit with us and are doing what is needed to make sure this issue is an isolated incident. We hope you will give us another chance in the future so we can provide you a better experience and change your opinion of our property.

10/10 Excellent

Maria B

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Could tell the hotel is undergoing a reservation as the doors and elevator look quite beaten...I love Hampton Inns... Breakfast was good.
Stayed 1 night in Dec 2023
Response from Hotel Management on 2 Jan 2024
Thank you for your feedback about your stay with us. We appreciate your kind words and would love to be of service to you again in the future.

10/10 Excellent

Ottis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 2 Jan 2024
Thank you for taking the time to provide feedback about your experience with us. We are happy to hear you had a wonderful stay and would love for you to visit us again for any future trips you may have to our area.

8/10 Good

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 2 Jan 2024
Thank you for taking the time to provide feedback about your experience with us. We are happy to hear you had a wonderful stay and would love for you to visit us again for any future trips you may have to our area.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stop
Clean and good location
Stayed 1 night in Dec 2023
Response from Hotel Management on 2 Jan 2024
Thank you for taking the time to provide feedback about your experience with us. We are happy to hear you had a wonderful stay and would love for you to visit us again for any future trips you may have to our area.

8/10 Good

Andrew, Indianapolis

Business traveller
Liked: Cleanliness, property conditions & facilities
Average American hotel with ok staff.
Stayed 1 night in Dec 2023
Response from Hotel Management on 2 Jan 2024
We appreciate you taking the time to provide feedback about your stay with us. We are glad to hear you had a good stay while visiting our property. Please come visit us again in the future.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 2 Jan 2024
Thank you for taking the time to provide feedback about your experience with us. We are happy to hear you had a wonderful stay and would love for you to visit us again for any future trips you may have to our area.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Hotel Management on 2 Jan 2024
Thank you for taking the time to provide feedback about your experience with us. We are happy to hear you had a wonderful stay and would love for you to visit us again for any future trips you may have to our area.

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 2 Jan 2024
Thank you for taking the time to provide feedback about your experience with us. We are happy to hear you had a wonderful stay and would love for you to visit us again for any future trips you may have to our area.

8/10 Good

Matthew

Disliked: Cleanliness, property conditions & facilities
Overall, the fit out is nice, but is looking tired. The door to my room (416) was significantly scratched, and one of the interior doors on the elevators is in very poor condition. Also, note that there is no pool.
Stayed 1 night in Dec 2023
Response from Hotel Management on 2 Jan 2024
We appreciate you taking the time to provide feedback about your experience with us. We always look to use guest feedback as ways we can improve on the service we provide for all future guests. We have had some major changes to our property in the last year and will continue to improve moving forward. Please come visit us again in the future !

10/10 Excellent

Hayeda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hotel management on 2 Jan 2024
Thank you for providing feedback about your experience with us. We are happy to hear you enjoyed your visit and would love for you to stay with us again in the future !

10/10 Excellent

Michele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a welcoming place!
What a pleasure to stay here! The gentleman at the front desk was so polite and nice!
Stayed 1 night in Dec 2023
Response from Hotel Management on 5 Dec 2023
Thank you for providing feedback about your stay with us. We love hearing positive praise regarding our staff and property. Please come stay with us again for any future trips you may have to our area.

8/10 Good

Aryah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like the fact that they could not add points to my Hilton account and I wasn't alerted that I needed to book directly if I wanted points and not through a third party.
Stayed 1 night in Nov 2023
Response from Hotel Management on 1 Dec 2023
Thank you for taking the time to provide feedback about your experience with us. We are sorry to hear about the confusion regarding stays and earning points towards future stays. We would love for you to stay with us again in the future and earn points through Hilton.

10/10 Excellent

Angela

Stayed 1 night in Nov 2023
Response from Hotel Management on 2 Jan 2024
Thank you for taking the time to provide feedback about your experience with us. We are happy to hear you had a wonderful stay and would love for you to visit us again for any future trips you may have to our area.

8/10 Good

Jeania

Stayed 1 night in Nov 2023
Response from Hotel Management on 2 Jan 2024
Thank you for taking the time to provide feedback about your experience with us. We are happy to hear you had a wonderful stay and would love for you to visit us again for any future trips you may have to our area.

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on 22 Nov 2023
Thank you for providing us feedback about your stay with us. We love hearing that our guests had a great experience. Please come visit us again for any future trips you may have to our area.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Staff was friendly and helpful in putting our family(4 rooms) all on same floor. Food and location was fine. Some reviews stated negative comments about train noise, but it was very subtle and not at all disturbing.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 22 Nov 2023
We appreciate you taking the time to provide feedback about your stay with us. It's great to hear positive feedback regarding our staff and property. We would love for you to visit us again for any future trips you may have to our area.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1-Night Stay
this hotel was aMAZING....staff was SO friendly....room was VERY clean; bed was SO comfortable, there was LOTS of closet space, numerous hooks in the bath & LOADS of outlets & USB ports. Breakfast was exCEPTional (& I have stayed @ MANY chains - "THIS" array of hot food was GREAT...(there was the 'usual' juices, yougurts, breads, bagels & assorted muffins..PLUS scrambled eggs, sausage, french toast, and oatmeal & waffles WITH Toppings!!!) Hot coffee & tea was available in the lobby all-night-long, as well...which was "nice for THIS nite-owl!"
Stayed 1 night in Nov 2023
Response from Hotel Management on 22 Nov 2023
Thank you for taking the time to provide such detailed feedback about your experience with us. It's great to hear you had an amazing stay and took advantage of everything our hotel has to offer. Please come visit us again for any future trips you may have to our area.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Management on 22 Nov 2023
We appreciate you providing feedback about your stay with us. It's great to hear you had an enjoyable stay with us and we would love to be of service to you again in the future.

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly!! Clean and very comfortable!!!
Stayed 1 night in Nov 2023
Response from Hotel Management on 13 Nov 2023
Thank you for providing feedback about your stay with us. We are happy to hear you had an enjoyable stay and hope we can be of service to you again in the future !

4/10 Poor

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Was woken up repeatedly by barking dogs.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 10 Nov 2023
Thank you for taking the time to provide feedback about your experience with us. I am sorry to hear that your sleep was disturbed by a nearby guests' dog. We are a pet friendly hotel; however, we do our best to enforce the noise policy in place to not inconvenience other guests. I hope this will not keep you from visiting us again in the future and we can have another chance to provide you a better experience.

6/10 Okay

Jennifer

Travelled with family
Liked: Amenities
Disliked: Staff & service
I booked a Deluxe King room and when I arrived they said that's not what my reservation said and put me in a standard Queen room. I called the front desk (7:00pm) and the man told me he couldn't change it because he didn't have a deluxe king room available. The next morning at 6:30am I went down to show the person at the desk my reservation and he switched my room immediately. I still paid for the deluxe king room the first night, he couldn't do anything about that since I didn't book through them. We found hair on the floor in the bathroom and a bug on the wall in the room. Very disappointed.
Response from Hotel Management on 10 Nov 2023
Thank you for taking the time to provide us feedback about your stay with us. We are sorry to hear about the things you encountered during your visit with us. We will be using your feedback to coach our team on how to handle these situations better in the future to provide a better experience for all guests. We would love for you to stay with us again in the future so we can provide you with a more enjoyable stay.

10/10 Excellent

Hilary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go-to for local family functions
Have stayed here before for family parties, etc. It is easy to get in and out, parking is free and plentiful. Good access to routes and, for me, well situated for family functions. Rooms are simple, clean and beds are comfortable. Breakfast is more than adequate, with good choices.
Stayed 1 night in Nov 2023
Response from Hotel Management on 6 Nov 2023
Thank you for providing such detailed feedback about your experience with us. We are happy to hear you enjoyed your visit with us and hope to be of service to you again in the future.