Indoor pool, 8 outdoor pools, pool umbrellas, pool loungers
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Reviews of Portofino Island Resort

4 out of 5
Portofino Island Resort
10 Portofino Drive, Pensacola Beach, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 279 out of 448 reviews" "
Rating 8 - Good. 96 out of 448 reviews" "
Rating 6 - Okay. 37 out of 448 reviews" "
Rating 4 - Poor. 21 out of 448 reviews" "
Rating 2 - Terrible. 15 out of 448 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

MI J

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Carrie on 8 Jan 2024
Thank you, it was a pleasure to host your stay with us!

2/10 Terrible

Thomas, Walnut Creek

Stayed 3 nights in Nov 2023
Response from Carrie on 19 Nov 2023
Thomas, you no showed on this reservation. On the 2nd day you were due to be here we reached out to see if you were coming, and you informed us you decided not to come due to the weather. Here is the exact message you sent us- "My fishing trip has been cancelled due to weather. I understand there is no cancellation refund. I have been to your property every other year for the running if the bulls (redfish) in Pensacola bay. I would appreciate some sort of credit for my reschedule or next years trip. I called your reservation desk. Without some sort of accommodation for reschedule I will be taking my business to another property."So, it seems our rating of 1, is due to the fact you missed your fishing trip, decided not to show up, and then expect a full refund.Reviews are meant to be honest representations of your stay, not retaliatory for monetary reasons for something out of our control regarding your stay that are not valid.

10/10 Excellent

Nichole

Stayed 2 nights in Oct 2023
Response from Carrie on 19 Nov 2023
Thank you Nichole, it was a pleasure to your stay on Pensacola Beach!

8/10 Good

Darrell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice. The rooms were clean. There was a couple light bulbs burnt out and the a/c had a small issue but otherwise was nice. The bad thing was that this property is apparently seaonsal and we were not told that some of the restuarnts were closed and that there was no where on site to have breakfast includong the continental breakfast that was also closed due to seasonal. The only option was srarbucks for a coffee and bagel. Even starbucks does not make breakfast sandwiches during the "seasonal shutdoen". So no breakfast all week. That should be advertised as when you go to florida you dont plan on seasonal shutdowns.
Stayed 7 nights in Oct 2023
Response from Carrie on 22 Oct 2023
Thank you for your feedback Darrell as we do appreciate it. The Starbucks in our Market only serves beverages year round. Both restaurants at Portofino are open year round - Coastal and Al Fresco.

10/10 Excellent

BEN

Travelled with family
Liked: Cleanliness, room comfort
Labor Day Weekend
Wonderful property with a friendly staff and gorgeous views. Wish we could have stayed longer…
Stayed 2 nights in Sep 2023
Response from Carrie on 5 Sept 2023
Thank you Ben! Please let us know when you are ready to return!

10/10 Excellent

Troy

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great for the family.
Stayed 5 nights in Aug 2023
Response from Carrie on 5 Sept 2023
Thank you Troy! Please let us know when you are ready to return!

10/10 Excellent

CAROLINE

Travelled with family
Liked: Cleanliness, room comfort
Slay property, as my daughter would say!
Perfect location, amazing room with view. It has everything you can ask for. The beaches were pristine, and their multiple pools made for a relaxing experience all around. Will be back!
Stayed 3 nights in Jul 2023
Response from Carrie on 26 Jul 2023
Thank you Caroline! It was a pleasure to host your stay at Portofino!

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff not trained on how to check out an Expedia customer
Stayed 3 nights in May 2023
Response from Carrie on 23 May 2023
Thank you for your feedback on your recent stay with us. We will use this as a training opportunity with our team! I do hope we will have the opportunity to have you stay with us again in the future!

2/10 Terrible

Bianca

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

8/10 Good

Rafat

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Ok first the resort very nice but I stay there for 2 days when I check in they give me the room that I book when I went there and I open the door I was surprised that somebody live inside it and there stuff there and the have someone walking inside so I told my wife let’s go I call the office and I told they that y’all give me a room that someone inside it , so they start tell me sorry I told them it’s okay stuff happened so they say thanks and if that was somebody else it happen to him he will give us a problems I say it’s okay ans they give me another room , when I went there I put stuff at the door Bc I was scared that someone open the door on us , so the Second day at 8am in the morning I was sleeping Bc I was tired the night before somebody from the office keeps calling me 3 time so I answer he was hello yes you have a red car park at #67 i told him what no I have black car and I live in building 4 and my parking #129 , I told him what’s wrong with y’all system he was sorry that I woke you up and I hangup, after a Hour at 9am I start hear that someone try open the door so I thought I was dreaming , and I hear someone keeps knocking on the door and try to open it but they can’t Bc I put stuff by the door , so I went by the door and I open it , and it was a room service lady she say oh sorry I thought no bode here they tell me that y’all left I say what no we here she say sorry and I apologize about and left, so the resort nice but I have too problem for the price I pay ,
Stayed 2 nights in Apr 2023
Response from Carrie on 5 May 2023
Thank you for your feedback on this issue. We have used this as a training experience for our staff to ensure this never happens again. I do hope you enjoyed your stay with us!

10/10 Excellent

tachianna

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
There are bugs by the pool they made it very uncomfortable and we weren’t able to enjoy the outside because the bugs were so bad. I have over 20 bites on my legs and I wasn’t refunded are accommodated for the inconvenience
Stayed 3 nights in Apr 2023
Response from Carrie on 10 Apr 2023
Tachianna, we’re sorry to read that your experience during your stay did not meet your expectations. With our resort being located on 28 acres of wetlands and natural areas, the presence of pests and wildlife, especially during the spring/summer months, can occur seasonally. Although we are unable to eliminate pests in outdoor areas, we do take precautionary measures to control them by maintaining routine pest control visits and monitoring reported incidents as soon as we’re notified. Your concerns are important to us and have been passed along to our management team. If you would like to provide a credit card to settle your account we will be more than happy to look at additional compensation. Thank you,

10/10 Excellent

william

Travelled with family
Liked: Amenities, property conditions & facilities
Beautiful property, helpful friendly staff. Rooms were pretty clean, just a few spots on rugs, scratched up tables and bathrooms needed a bit of updating. We rented a room with a queen pull out sofa, which was only a sofa, no bed, so needed a roll away bed. Property was clean, friendly staff, beautiful beaches and pools. Travel was a bit tricky, Uber XL hard to get, but given name of driver who was amazing and mostly available. Overall great experience,would definitely return.
Stayed 4 nights in Apr 2023
Response from Carrie on 8 Apr 2023
Thank you William!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

SUSAN

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Sep 2022
Response from Carrie on 6 Oct 2022
Thank you Susan!

2/10 Terrible

Helena

Stayed 2 nights in Sep 2022

10/10 Excellent

Debra

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2022
Response from Carrie on 29 Aug 2022
Thank you Debra!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The unit in which we stayed was beautifully appointed and had magnificent views. We have stayed in other units that were poorly stocked and in poor condition. It honestly is a gamble on what you're going to get. Overall the property itself is beautiful with plenty of amenities.
Stayed 4 nights in May 2022
Response from Carrie on 24 May 2022
Thank you Jennifer!

2/10 Terrible

Thalia

Disliked: Amenities
Let’s just say in your brown or black be ready for some stares!
Stayed 3 nights in Apr 2022
Response from Carrie on 27 Apr 2022
Thalia, Please note that is absolutely not the standard of our guests or owners at Portofino! I did see you extended your stay for another 11 nights and I do hope you enjoy your stay with us!

10/10 Excellent

Steven

Liked: Property conditions & facilities
Great
Stayed 2 nights in Apr 2022
Response from Carrie on 27 Apr 2022
Thank you!

10/10 Excellent

erick

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2022
Response from Carrie on 24 Mar 2022
Thank you!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful location, accommodations and extremely helpful staff!
Stayed 3 nights in Mar 2022
Response from Carrie on 12 Mar 2022
Thank you!

4/10 Poor

Jessica

Travelled with family
Liked: Cleanliness, room comfort
Housekeeping bursted in on us sleeping had the wrong information didn’t knock or anything then security came up saying we were smoking when that was before entering the property poor management
Stayed 2 nights in Feb 2022
Response from Carrie on 24 Mar 2022
Thank you for your feedback on your experience. This has been addressed with our team!

8/10 Good

Elizabeth

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
The overall resort property is clean and beautiful. You cannot beat the location on the beach. The pools were clean and there were many to choose from. Everyone was friendly and happy. The ability to rent a condo to share and keep your family and friends together was perfect for us.
Stayed 8 nights in Dec 2021
Response from Carrie on 5 Jan 2022
Thank you Elizabeth!

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2021
Response from Carrie on 11 Oct 2021
Thank you!

4/10 Poor

Jennifer

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
While Portofino itself is beautiful, all units are individually owned. We have stayed here several times in different units but this particular unit was in poor condition and poorly managed. It was clean, had excellent views, and excellent amenities with the resort. However, the unit lacked basic cooking utensils (which is why we chose this over a hotel so we could prepare our own meals), had electricity issues (outlets didn't work in either bathroom rendering the blow dryers useless) and was extremely loud (the unit below us was under renovation and a jack hammer was used from 8am until 5pm every. Single. Day. Which set off the fire alarm from construction dust twice prompting everyone to evacuate the building) There were also no batteries in the TV remotes, in every room so we couldn't even borrow batteries from one remote to work another. We tried to call maintenance about the issues but after 3 days we finally found our own maintenance guy, bought a hairdryer, and bought batteries. Needless to say our short vacation would've been better spent and more relaxing had we just stayed home. Again, the resort itself is amazing and other units are wonderful, just don't book THIS one unit or use this rental management company because their is no communication and basic things, like batteries in a remote, are overlooked by their cleaning and inspection teams. Hope this helps someone in the future!
Stayed 4 nights in Sep 2021
Response from Carrie on 28 Sept 2021
Thank you for your feedback, this has been shared with our team.

8/10 Good

Paula

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Family Vacation
Good: Love the area and love the views both a wave side and a calm side and multiple pools to enjoy. Bad: Two TVs did not work because missing plug and other I am guessing because of batteries. Stereo did not work because looked like power broken. Chair at table lucky caught was unscrewed because would have hurt someone. Ugly: Mold on curtains. Fire alarm btry was going out so went off all night. No communications with maintenance or front desk after hours to fix anything or come fix come morning. Parking places were not explained 1st day so we were not parking in right spot but no one told us until last day.
Stayed 3 nights in Sep 2021
Response from Carrie on 28 Sept 2021
Thank you for your feedback, this has been shared with our team!

10/10 Excellent

Taryn

Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Almost were okay. One big problem was master bedroom that king bed was so uncomfortable. Mattress was not even so one person moved the other one moved center Who like no sleeping at vacation time 😞👎
Stayed 4 nights in Aug 2021
Response from Carrie on 9 Aug 2021
Thank you for your feedback, I will share this with our team!

8/10 Good

Adam

Stayed 4 nights in Jul 2021

8/10 Good

Steven

Liked: Cleanliness, room comfort
Stay was nice food and service was excellent very friendly staff. Beach was wonderful. All 4 of us had messages at the spa and they were great.
Stayed 3 nights in May 2021
Response from Carrie on 29 May 2021
Thank you Steven!

10/10 Excellent

Harold

Liked: Cleanliness, room comfort
Stayed 6 nights in May 2021
Response from Carrie on 26 May 2021
Thank you!

8/10 Good

Kay

Travelled with family
Disliked: Cleanliness
Family getaway
The property units need to be updated and our unit was dirty, the bed skirt was filthy. Most of the pillows didn’t have pillow cases on them and we didn’t have any wash cloths. We called upon arrival for some pillow cases and wash cloths that after more calls were finally delivered @ 10pm that night. The property location is beautiful and the amenities were fantastic!
Stayed 2 nights in May 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The views were to die for. It looked gorgeous but the condo were my family and I stayed was really out dated, was not clean and some of the electronics like the coffee make was not working.
Stayed 3 nights in May 2021

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities
Its a beautiful property,
Stayed 7 nights in May 2021
Response from Carrie on 12 May 2021
Thank you!

10/10 Excellent

Sherroll

Liked: Cleanliness, room comfort
Memorable vacation
Beautiful, relaxing with any and all amenities! The only thing from making it a 10 was the frontroom and diningroom furniture was old and dated. Rest of unit was excellent! View was exceptional from frontroom and bedrooms!
Stayed 5 nights in Apr 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities
First time guests at this peoperty. My husband and i booked couples massage and didnt get a tour of the spa area. We sat in the lounge which looked like a waiting room at a dr office. The message in the cabana was great. We also booked a pedicure whcih was in a tiny closet! The 1 restaurant that was open all day was very expensive. The beds were very uncomfortable.
Stayed 3 nights in Apr 2021

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2021
Response from Carrie on 27 Mar 2021
Thank you for your feedback!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Dilapidated Room at Great Resort
Hotel Property was Fantastic but the room was terrible. Everything in it was malfunctioning and VERY outdated. We told front desk & they never sent anyone out to fix. After calling several times and being hung up on we walked down to get help. When asked why the issue wasn’t being fixed the staff at the counter said he wasn’t working there much longer and blew us off.
Stayed 4 nights in Mar 2021
Response from Carrie on 28 Mar 2021
Thank you for bringing this to my attention. This will be addressed immediately.

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Very nice resort, however, suite furniture is bad and old. Cleanliness inside the suite was bad.
Stayed 5 nights in Mar 2021
Response from Carrie on 27 Mar 2021
Thank you for your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Everything you want to do is on property, for a price of course but it was a good price for a family of 6, 4 adults 2 kids. The shopping was not walking distance but if you hop into a mini car you could drive to them. Room was outdated with old furniture we thought was going to break.
Stayed 3 nights in Mar 2021
Response from Carrie on 27 Mar 2021
Thank you for your feedback!

4/10 Poor

Verified traveller

Stayed 3 nights in Feb 2021

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2021
Response from Carrie on 21 Jan 2021
Thank you for staying with us! We look forward to your next stay!

4/10 Poor

HulkSmash

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Nice property but. My check in was late called the front desk cause the hot water wasn’t working. Maintenance came up and the hot water heater was broken. When asked about moving or changing my room “manager had to be called” just to be downgraded to a lower smaller room. Then, going back to the front it was everybody else fault on way things are going the way they are.
Stayed 2 nights in Dec 2020
Response from Carrie on 12 Jan 2021
Thank you for letting us know. I will ensure this is addressed with our team.

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2020

8/10 Good

Verified traveller

Stayed 7 nights in Sep 2020

6/10 Okay

Verified traveller

Stayed 5 nights in Sep 2020

4/10 Poor

Verified traveller

Disliked: Amenities
Was not impressed by this property. I was There during hurricane sally and they started just leaving updates outside our door so we didn’t know anything unless we left abd I wasnt Leaving bc the weather was bad. They finally started texting updates. They texted the water was going to be turned off at 11pm one night and I immediately went to take a shower and store some water and it was already off. Many people in the actual tower were wearing masks. Very limited food options. Some of it wasn’t their fault bc of hurricane but all in all it was not impressive and expensive for what you get
Stayed 7 nights in Sep 2020

10/10 Excellent

Tanya, Shubuta, MS

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a beautiful resort with excellent amenities.
Stayed 3 nights in Sep 2020

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 3 nights in Aug 2020