Ratings based on 89 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
97% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Centre of the town easy walking distance

Posted 04-Apr-2015
Pros: The atmosphere
Cons: No
Location: If you want to experience history in terms of WW1 this is one of the places you must visit.
This was just what I wanted to give my daughter the experience of France. The food was excellent to eat in but you could also just walk out and eat in the centre of town. Did not use the car once in three days as we could walk to all the attractions. Whilst in the centre of town not noisy at all.
4 out of 5
Recommended
for Couples
by A verified travellerfrom UK

Central Hotel, good service at a price

Posted 16-Mar-2015
Pros: Location, restaurant, exterior looks and its quiet close to town centre.
Cons: The room (Charm) lacked storage & the bed wasn't comfortable, it was a small double with another single in the room. Why not full size double instead?
Location: Lots to do in the area and the town was wonderful although I dont know why they have piped music in the streets!
Good restaurant where we were looked after in a most professional manner. This was our highlight. The room was disappointing, functional and looking out over a flat roof. You are paying for location with this hotel.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Tunbridge Wells

Lovely quiet spot in the centre of town

Posted 18-Feb-2015
Pros: Beautiful building. Town centre yet felt quiet location.
Cons: The room smelled like someone had been in recently.
Location: Many WW1 sites to see, especially the town square which was rebuilt, the Wellington quarry and Vimy Ridge.
Great hotel and great location right in the centre of town and down a small side road so felt a little secluded. Realised from the description in the book that this was the hotel Elizabeth stayed at in the 70s in Sebastian Faulkes book Birdsong. Excellent food in the restaurant.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom T

Restaurant

Posted 06-Jan-2015
The food and service 5star Secure Parking Very close to the main squares All in all excellent
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Bournemouth, UK

Hotel close to centre of Arras.

Posted 16-Dec-2014
Pros: The ground floor decor was nicely done. The bed was very comfortable
Cons: Drawer space. When 2rooms are bought for the same price they should be of equal value.
Location: Plenty of shops just a few steps away. Short walk to the squares and restaurants. The Boves under the square worth a visit
We were a party of 4 and although the booking was in my name for 2 double rooms at the same price, I was given a lesser room with 4ft bed and a single with a view of the roof and very little w\drobe space.The other room overlooked the courtyard and had a king size bed. I.did complain but was told they were full and the receptionist then walked away from me. Breakfast was ok but the 1 staff could not cope with the demand.A good weekend was had but hotel could make more effort.
4 out of 5
Recommended
for Couples
by A verified traveller

Enjoyable stay

Posted 15-Dec-2014 on Hotels.com
We arrived quite late after a long journey so were pleased to get the type of room we requested, plus a parking place and a table in the restaurant. Parking was a bit tight but the meal was excellent, especially the soufflé crepe dessert which was worth €8 of anybodies money. Comfy bed with extra pillows and super bathroom. Excellent city centre location but pleased we had the sat navy to find it.
5 out of 5
Recommended
for Couples
by Andrewfrom Kent

Great hotel

Posted 13-Dec-2014 on Hotels.com
Stayed at L'Universe for a weekend break. The hotel is great - very central to everything. We upgraded the room - very comfortable and warm on a winter weekend. Would certainly stay here again
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Charming hotel with character

Posted 12-Dec-2014
Pros: Charm and character
Cons: Exterior in need of redecoration
Location: Market, Boves (underground tunnels),Wellington Quarry, Belfry, Market, architecture, Vimy Ridge
Stayed two nights and very pleased with Arras and accommodation. Very spacious and comfortable superior double room (206) with partial view of Belfry. Hotel car park was very convenient. Walked everywhere, plenty to see and lots of restaurants close to the hotel. Breakfast was excellent. Would definitely stay here again.
4 out of 5
Recommended
for Couples
by Shirleyfrom Co Durham

A lovely room in a central location

Posted 11-Dec-2014 on Hotels.com
We have stayed at this hotel a number of times but the room we were given this time was much improved. A lovely big bathroom.
1 out of 5
Recommended
for Business Travellers
by JEFFREYfrom Buckingham

Tired!

Posted 11-Dec-2014 on Hotels.com
Room decor very tired - bathroom also needed attention - mold around the window (which would not open) seperate toilet cold and tattie. Bed comfortable. Felt like a very small 60/70s bedroom.