Ratings based on 43 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by carmel

Expensive but limited choice

Posted 14-Jun-2014
Pros: The friendly staff and position
Cons: The hotel needs to be updated
Location: Near the Grande Place and resturants. Very convenient to the battlefields of nth France
The hotel is old but clean - needs updating. Staff were excellent - very helpful, especially Matthew. Position close to the Grande Place therefore very central to resturants.
4 out of 5
Recommended
for Overnight Stay Before Destination
by Kelvin from Gloucestershire

A great hotel in a lovely town.

Posted 30-May-2014 on Hotels.com
The hotel was very well situated and offered spacious, comfortable accommodation. The breakfast was typical buffet fare but very nice and with a wide choice of things to eat and drink. If you have a car, parking can be an issue though we were lucky and managed to park - eventually - in the hotel courtyard. There are plenty of restaurants within an easy walk of the hotel if you don't want to use the in-house one and Arras itself was a surprise and a real delight.
3 out of 5
Recommended
by A verified traveller

Nice place, terrible breakfast

Posted 28-May-2014 on Hotels.com
In a decent location just slightly away from the centre of Arras but within easy walking distance of Grand Place etc, really nice building, looks a cut above any of the other hotels we found in Arras. Rooms smallish but comfortable and very clean. We payed extra for a superior room, which had nice decor but did not include the complimentary robe and slippers we were promised! Don't really care about this but it's annoying when they don't provide something they promise. Breakfast was extra and quite expensive, and it was TERRIBLE - a meagre and poor quality buffet, lots of stuff in packets. This is my main gripe, the hotel was mostly quite pleasant, just not amazing. Possibly a lack of competition in a small town.
4 out of 5
Recommended
for Everyone
by doug from BC , Canada

Centrally located in Arras, near to grand place.

Posted 27-May-2014
Hotel is in ideal location with secure parking. Staff were helpful and food in dining room was excellent.
5 out of 5
Recommended
by Heidi from Canada

Great dining experience as well

Posted 17-May-2014 on Hotels.com
We enjoyed dinner here as well, but thought breakfast was too expensive at 16 euros, so used a bakery close by. Hotel is well located for sights, but a bit hard to find when walking from the station.
4 out of 5
Recommended
for Everyone
by A verified traveller

Overnight stay

Posted 05-May-2014
Pros: The hotel is charming, rooms tiny, but comfortable, and its well situated to the main square.
Cons: Breakfast is far too expensive for what's available. All self serve. And the dinner was average, and service terrible. The
Location: The main square is walking distance, and is filled with lovely cafes, bake shops, and outside seating. A lovely spot to take in the day
We stayed one night in this hotel, which is charming, and comfortable. Our rooms were not ready upon arrival, so we left our bags and went for a stroll around the Grand Place, which is an easy walk. The proximity to this square is a big plus for this hotel. The hotel is clean, and suitable for a short stay. They need to improve their service in the dining room and consider a better option for breakfast. We actually tried to eat in the main square for breakfast but due to a holiday, nothing was open. This forced us to eat in the hotel. the breakfast is for the most part continental, and they can't even see their way to pouring coffee or tea at the table, we had to help ourselves, and yet they charge 16 Euros??
4 out of 5
Recommended
for Getaway With Friends
by Johnny Oscar from Oldham

Very relaxing

Posted 28-Apr-2014 on Hotels.com
Even though in the middle of the town it is a peaceful place and generally road noise is not noticeable. Grand building with lots of character. Not really suited for families as quite formal restaurant. Cobbled courtyard whilst very appealing can be noisy due to cobbles/accoustics and deliveries but you can live with it.
5 out of 5
Recommended
by M Devall from Telford

Perfect - outstanding service

Posted 21-Apr-2014 on Hotels.com
I arrived on my motorcycle after midnight, the night porter was most accommodating and I really appreciated the gated secure parking within the hotel four court. Room was very pleasant with a huge four poster bead. Will book again for sure.
4 out of 5
Recommended
for Overnight Stay Before Destination
by Terry k from Milton Keynes

Ideal location

Posted 20-Apr-2014 on Hotels.com
Hotel was fine.We were travelling with our pet dog and this may be why we were given a very small room at the back of the hotel.However it was very quiet and fine for an overnight stay.Restaurant very good.We were lucky that there was a car parking space as we had not realised you need to book this when you book your room.
5 out of 5
Recommended
for Couples
by A verified traveller

excellent location

Posted 18-Apr-2014 on Hotels.com
Quiet, very well located in Arras, very clean and comfortable. Staff welcoming and helpful. Parking a bonus. Would stay there again without question