The room had issues that the very nice clerk tried to resolve and couldn't. TV remotes didn’t work despite new batteries. Room phone was dead and we were told that had been true for the last 20 days. The clerk said she would tell the manager and she would take care of it, but at checking the manager said she couldn't "do anything" for us because we booked through Expedia. Also, the pool is located in the hotel next door, not what we expected. Oh, and the toilet ran continuously. My husband tried to fix it but couldn't.