Front of property

Reviews of KOKO HOTEL Osaka Namba

3 out of 5
KOKO HOTEL Osaka Namba
5-8-25 Nipponbashi, Naniwa, Osaka, Osaka

Reviews

8.2

Very good

Rating 10 - Excellent. 94 out of 204 reviews" "
Rating 8 - Good. 63 out of 204 reviews" "
Rating 6 - Okay. 25 out of 204 reviews" "
Rating 4 - Poor. 9 out of 204 reviews" "
Rating 2 - Terrible. 13 out of 204 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close the metro 30 mins tube from shin Osaka and 20 min walk to popular dontonburi Room was very small but nice shower
Stayed 2 nights in May 2024
Response from KOKO HOTEL Osaka Namba on 5 May 2024
Thank you for using our hotel. We take customer opinions seriously and will make improvements. If you have another opportunity, we look forward to your reservation.

8/10 Good

Yu

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The location of the hotel was great, lots to do just on the street it was located on and easy to hop on the subway. Staff was very kind and there's lots of amenities provided. Cleanliness can use some improvement, the carpets are all stained and there's dust on the shelves. Price was good.
Stayed 2 nights in Apr 2024
Response from KOKO HOTEL Osaka Namba on 21 Apr 2024
Thank you very much for staying at our hotel. All of our staff members are very happy to hear that you were satisfied with your room at our hotel. We apologize for any inconvenience caused regarding the carpets. All of our staff will continue to strive to be a hotel that will satisfy our customers for many years to come. We look forward to your next visit. KOKO Hotel Osaka Namba

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from KOKO HOTEL Osaka Namba on 9 Apr 2024
Thank you for using our hotel this time.It seems that you were very satisfied with our hotel and your stay, and all of our staff are very happy.There are still many shopping and restaurants around the hotel. If you come to Osaka again, please use our hotel again.We look forward to seeing you again.

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very comfortable. The staff members were very kind and very supportive with the questions. If you are planning to stay a couple of days in Osaka, this hotel is perfect.
Stayed 2 nights in Jan 2024
Response from KOKO HOTEL Osaka Namba on 1 Feb 2024
Thank you very much for staying at our hotel. All of our staff are very happy to hear that you were satisfied with our hotel. All of our staff will continue to work hard to ensure that our hotel continues to serve customers for many years to come. We look forward to your next visit. KOKO Hotel Osaka Namba

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from KOKO HOTEL Osaka Namba on 22 Jan 2024
Thank you for staying at our hotel. We look forward to seeing you again.

8/10 Good

Sin Yee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from KOKO HOTEL Osaka Namba on 22 Jan 2024
Thank you for staying at our hotel. We look forward to seeing you again.

10/10 Excellent

kuok sing

Travelled with family
Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024
Response from KOKO HOTEL Osaka Namba on 17 Jan 2024
Thank you for using our hotel this time. We look forward to seeing you again.

6/10 Okay

justes

Liked: Staff & service, property conditions & facilities, room comfort
I only stayed a few hours, as i was on call for a nearby situation, but it was in a good location and fair price. Plenty around the area
Stayed 1 night in Nov 2023
Response from KOKO HOTEL Osaka Namba on 16 Nov 2023
Thank you very much for staying at our hotel.All of our staff members are very happy that you were satisfied with our services and staff.All of our staff will continue to work hard to ensure that our hotel continues to serve customers for many years to come.We look forward to your next visit.KOKO Hotel Osaka Namba

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We enjoyed our stay at Koko hotel which is close to subway, shops and restaurants. The condition of the hotel is good. The costs is very reasonable.
Stayed 2 nights in Oct 2023
Response from KOKO HOTEL 大阪なんば on 3 Nov 2023
Thank you for staying at our hotel.I am very happy to hear that you had an enjoyable trip.Namba still has many gourmet spots and fun spots that are unique to Osaka, so please use our hotel when you come to Osaka again.We look forward to seeing you again.

6/10 Okay

Victoria

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I was very surprised to see that the toilet and toilet handle were not clean, so I had to wipe them down myself... Very small with minimal space to open luggage and tiny bathroom. Carpet looked old and stained in certain places. Soundproofing was not good as we could hear the subway/train as well as neighbors and housekeeping in the morning. No water was provided in the rooms or in the lobby. Positives were that the staff members were very nice, and it was a convenient location. Aside from toilet and carpet, other areas and items looked clean. It was the cheapest option I could find in the area for 2 twin beds for Fri and Sat nights.
Stayed 2 nights in Oct 2023
Response from KOKOHOTEL OSAKA NAMBA on 1 Nov 2023
Thank you very much for staying at our hotel.We apologize for the lack of cleaning in our guest rooms.We will take your feedback seriously and share it with our staff to make improvements.We would like to thank you for your valuable feedback and look forward to your next visit.

10/10 Excellent

Ken Chung

Stayed 1 night in Oct 2023
Response from KOKO HOTEL Osaka Namba on 9 Nov 2023
Thank you very much for staying at our hotel. All of our staff members are very happy to hear that you were satisfied with the service provided by our staff and your room. All of our staff will continue to work hard to ensure that our hotel continues to serve customers for many years to come. We look forward to your next visit.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Fast and friendly service. They let us leave our bags for a few hours after we checked out. Very helpful because we wanted to explore without luggage
Stayed 1 night in Oct 2023
Response from KOKOHOTEL OSAKA NAMBA on 1 Nov 2023
Thank you very much for staying at our hotel.All of our staff members are very happy to hear that you were satisfied with the service provided by our staff and your room.All of our staff will continue to work hard to ensure that our hotel continues to serve customers for many years to come.We look forward to your next visit.

4/10 Poor

Chan Laen

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from KOKOホテル大阪なんば on 15 Sept 2023
この度は、当館にご宿泊いただきまして誠にありがとうございます。いただきましたお声を真摯に受けとめ、スタッフで共有、改善してまいります。貴重なご意見いただけましたことに感謝し、次回のご来館、心よりお待ち申しあげております。

6/10 Okay

Alice

Stayed 1 night in Aug 2023
Response from KOKOホテル大阪なんば on 15 Sept 2023
この度は、当館にご宿泊いただきまして誠にありがとうございます。いただきましたお声を真摯に受けとめ、スタッフで共有、改善してまいります。貴重なご意見いただけましたことに感謝し、次回のご来館、心よりお待ち申しあげております。

10/10 Excellent

Derek

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but clean, equipped and competitive on price. Friendly reception staff. Close to Metro (Ebisucho) and the Den Den Town shopping district. Would happily stay here again for a future visit.
Stayed 5 nights in Aug 2023
Response from KOKO Hotel Osaka Namba on 7 Aug 2023
Thank you very much for staying at our hotel this time.All the staff are very happy to hear that you were satisfied with the staff of the hotel and the room.All the staff will continue to devote themselves to being a hotel that can be used for a long time in the future.We are looking forward to your next visit.

8/10 Good

Kathryn, Pottstown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from KOKOホテル大阪なんば on 1 Jun 2023
この度は、当館にご宿泊いただきまして誠にありがとうございます。いただきましたご評価を真摯に受けとめ、スタッフで共有、改善してまいります。次回のご来館、心よりお待ち申しあげております。

10/10 Excellent

Noraida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from KOKOホテル大阪なんば on 19 May 2023
この度は、当館にご宿泊いただきまして誠にありがとうございます。ご滞在にご満足いただけたとの事、スタッフ一同とても嬉しく思っております。今後も長くご利用頂けるホテルであるために、今後も全スタッフで精進してまいります。次回のご来館、心よりお待ち申しあげております。

10/10 Excellent

Adam

Travelled with group
Liked: Staff & service, property conditions & facilities
The location and beauty of the hotel was perfect for its price range. I would say even a bit too good to be true lol but in all honesty if I ever come back to Osaka, it’ll be one of the first hotels I consider. Thanks Koko
Stayed 1 night in May 2023
Response from KOKO HOTEL大阪なんば on 11 May 2023
Dear Mr/Ms AdamThank you for stay in our hotelWe look forward to see you againBest regardsKOKO Hotel Osaka Namba

2/10 Terrible

Leon

Disliked: Property conditions & facilities
It is well located and check-in was easy. The extraction fan was noisy and could not be turned off.
Stayed 4 nights in May 2023
Response from KOKO Hotel Osaka Namba on 8 May 2023
Thank you very much for staying at our hotel this time.We take your feedback seriously and will share it with our staff to improve.Thank you for your valuable opinion and we look forward to your next visit.

10/10 Excellent

Kae Joshua

Response from KOKO HOTEL大阪なんば on 20 May 2023
この度は、当館にご宿泊いただきまして誠にありがとうございます。貴重なご評価をいただけましたことに感謝するとともに、次回のご来館、心よりお待ち申しあげております。

10/10 Excellent

Parichat

Response from KOKO HOTEL大阪なんば on 16 May 2023
この度は、当館にご宿泊いただきまして誠にありがとうございます。ご滞在にご満足いただけたとの事、スタッフ一同とても嬉しく思っております。今後も長くご利用頂けるホテルであるために、今後も全スタッフで精進してまいります。次回のご来館、心よりお待ち申しあげております。

10/10 Excellent

Le Minh

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saff
Response from KOKO HOTEL大阪なんば on 6 Jan 2023
Thank you very much for staying with us.We all look forward to seeing you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service but small room
Overall good value for money. The service is great and the staff spoke in good English. The room was a little tiny and it was difficult to open my luaggage. The pillow wasn't very comfrotable as well. However, considering what I paid, it was still very good and acceptable.
Stayed 3 nights in Nov 2022
Response from KOKO Hotel Osaka Namba on 5 Dec 2022
Thank you for staying at KOKO HOTEL Osaka Namba this time. We are happy to hear that you were satisfied with your stay. We will continue to work hard to provide better service. We are looking forward to seeing you again.

4/10 Poor

Christina

Travelled with partner
Disliked: Staff & service
Downtown Osaka. Even though it’s near a station, it is a bit hard to get there… staff weren’t the most accomodating and the rooms were tiny. Really only recommend for super short stays because it was a struggle to stay there for 3-4 nights
Response from KOKO HOTEL大阪なんば on 25 Nov 2022
Thank you very much for using KOKO HOTEL Osaka Namba and for your valuable opinion. We apologize for the inconvenience caused during your stay with the room . We will share your feedback with our staff and cleaning staff to make improvements

8/10 Good

Kerri

Travelled with family
Liked: Staff & service
Stayed 2 nights in Nov 2022
Response from KOKO HOTEL大阪なんば on 25 Nov 2022
の度はKOKO HOTEL大阪なんばにご宿泊いただき誠にありがとうございます。これからもより良いサービスにスタッフ一同努めて参ります。 お客様のまたのご利用を心よりお待ちしております。

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2022

10/10 Excellent

John, Harpenden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location next to metro, friendly staff and comfortable bed. Rooms definitely on the small side but you cannot beat the value.
Stayed 4 nights in Oct 2022
Response from KOKO HOTEL大阪なんば on 28 Oct 2022
Thank you for staying at KOKO HOTEL Osaka Namba this time. We are happy to hear that you were satisfied with your stay. We will continue to work hard to provide better service. We are looking forward to seeing you again.

10/10 Excellent

Khin

Stayed 2 nights in Jun 2022

6/10 Okay

Juan

Stayed 1 night in Apr 2022
Response from KOKO HOTEL大阪なんば on 18 Apr 2022
Thank you for staying with us, and sharing your rate. We will share your rating with staff and continue to do our best so that we deliver better service in the future. We are looking forward to seeing you again!

8/10 Good

Yuki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
こちらの要求に迅速に対応いただき感謝しています❗️お値段以上で満足しています。
Stayed 1 night in May 2024
Response from KOKO HOTEL Osaka Namba on 19 May 2024
この度は当ホテルを御利用頂きましてありがとうございます。お料金を気に入って頂けてスタッフ一同とても嬉しく思います。なんばにはまだまだたくさんの魅力があります。是非ともまたなんばにお越しの際は行っていない場所に足を運んでみてください。是非ともKOKOホテル大阪なんばのご利用お待ちしております。

10/10 Excellent

アキト

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from KOKO HOTEL Osaka Namba on 20 May 2024
この度は当ホテルをご利用頂きまして有難うございます。高評評価頂きとても嬉しく思います。お客さまから頂いた評価に恥じないようこれからもスタッフ一同より一層身を引き締め精進してまいります。またご機会ございましたらご利用お待ちしております。

8/10 Good

けんじ

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from KOKO HOTEL Osaka Namba on 4 May 2024
この度は当ホテルをご利用頂きましてありがとうございます。お客様のお声を元にこれからもより良いホテル作りを目指してまいります。またご機会ございましたらご予約お待ちしております

8/10 Good

MIYUKI

Stayed 1 night in Apr 2024
Response from KOKO HOTEL Osaka Namba on 17 May 2024
この度は当ホテルをご利用頂きまして有難うございます。高評評価頂きとても嬉しく思います。お客さまから頂いた評価に恥じないようこれからもスタッフ一同より一層身を引き締め精進してまいります。またご機会ございましたらご利用お待ちしております。

4/10 Poor

Halim

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Sehr gute lage
Stayed 2 nights in Mar 2024
Response from KOKO HOTEL Osaka Namba on 22 Apr 2024
Thank you very much for staying at our hotel. All of our staff are delighted that you enjoyed our location and hotel. We will continue to work hard to build a better hotel based on customer feedback. We are looking forward to using KOKO HOTEL Osaka Namba.

10/10 Excellent

Yukiri

Stayed 1 night in Apr 2024
Response from KOKO HOTEL Osaka Namba on 12 May 2024
この度は当ホテルをご利用頂きましてありがとうございます。お客様のお声を元にこれからもより良いホテル作りを目指してまいります。またご機会ございましたらご予約お待ちしております

8/10 Good

MARI

Travelled with group
Liked: Cleanliness
平均的なビジネスホテルと言う感じでコスパが良かった。
Stayed 1 night in Mar 2024
Response from KOKO HOTEL Osaka Namba on 31 Mar 2024
この度は当ホテルをご利用頂きましてありがとうございます。お客様のお声を元にこれからもより良いホテル作りを目指してまいります。またご機会ございましたらご予約お待ちしております

8/10 Good

YOUNGJIG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
가격이 저렴하고 깻끗하고 도톤보리에서 조금 떨어져있어도 걸으면서 구경도할수있어서 좋아요 만족합니다
Stayed 2 nights in Mar 2024
Response from KOKO HOTEL Osaka Namba on 10 Mar 2024
이번에는 저희 호텔을 이용해 주셔서 감사합니다. 머무는 동안 만족했던 것처럼 격려됩니다. 또 이용을 기다리고 있습니다.

10/10 Excellent

Chun Kai

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
房間雖小,但相當整潔乾淨,大堂有各種梳洗清潔用品自取方便不同需要,酒店對面就有便利店,周邊環境寧靜,步行10至15分鐘現代商業旺區相當方便,價錢相宜,非常推薦入住
Stayed 3 nights in Feb 2024
Response from KOKO HOTEL Osaka Namba on 5 Mar 2024
感謝您這次使用我們酒店。我們將根據客戶的回饋不斷改進。另外,如果您有機會,我們期待您的預訂。

10/10 Excellent

Chun Kai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
房間相當整潔乾淨,地點方便距離地鐵站步行約五至10分鐘,步行約5分鐘便到黑門市場相當近,步行15分鐘便到JR新今宮站轉搭JR到其他地方相當方便,大堂有各種洗面及清潔用品取用相當方便,性價比高相當推薦入住
Stayed 2 nights in Feb 2024
Response from KOKO HOTEL Osaka Namba on 5 Mar 2024
感謝您選擇我們的酒店。我們很高興您喜歡我們的自助餐。我們將繼續努力,牢記客戶的溫暖聲音。如果您還有其他機會,我們期待您的預訂。

10/10 Excellent

QG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
有難うございます
Stayed 1 night in Feb 2024
Response from KOKO HOTEL Osaka Namba on 27 Feb 2024
この度は当館をご利用いただきありがとうございました。お客様は滞在に大変満足されたようで嬉しいかぎりです。大阪にはまだまだ素晴らしい場所がたくさんあります。またのご利用お待ちしております。

8/10 Good

Carolin

Travelled with partner
Liked: Staff & service, amenities
everything was fine, except for the mold in the bathroom and that it was quite loud in the room because of the train passing by and some guests being noisy.
Stayed 2 nights in Feb 2024
Response from KOKO HOTEL Osaka Namba on 23 Feb 2024
Thank you for using our hotel. We will listen carefully to customer opinions and make improvements. We look forward to seeing you again.

10/10 Excellent

WEI-CHUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
除了房間小了點 環境還不錯
Stayed 3 nights in Feb 2024
Response from KOKO HOTEL Osaka Namba on 21 Feb 2024
感谢您使用我们酒店。我们很高兴听到您对酒店环境感到满意。我们已收到您的反馈并将与我们的员工分享。如果您还有机会,我们期

10/10 Excellent

GIYEONG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from KOKOHOTEL OSAKA NAMBA on 13 Feb 2024
Thank you for using our hotel this time.We are very happy to receive such a high evaluation.If you have another opportunity, we look forward to your reservation.

10/10 Excellent

MASASHI

Stayed 1 night in Feb 2024
Response from KOKO HOTEL Osaka Namba on 13 Feb 2024
この度は、当ホテルをご利用頂きましてありがとうございました。高評価を頂きましてスタッフ一同嬉しく思います。これからもお客様にご満足いただけるよう、スタッフ一同精進してまいります。ご機会ございましたらご予約お待ちしております

8/10 Good

Asuka

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KOKO HOTEL Osaka Namba on 1 Feb 2024
この度は当ホテルにご宿泊頂きありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

SUN-MI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
조용하고 직원분들 친절하고 편한게 잘쉬고 왔어여
Stayed 11 nights in Jan 2024
Response from KOKO HOTEL Osaka Namba on 28 Jan 2024
이번에는 저희 호텔에 숙박해 주셔서 감사합니다. 쾌적하게 보내실 수 있었던 것 같아 매우 기쁘게 생각합니다. 고객의 목소리를 바탕으로 앞으로도 정진해 갈 것입니다. 또 기회가 있으면 저희 호텔을 이용하실 수 있으면 다행입니다. 스탭 일동심보다 기다리고 있습니다.

10/10 Excellent

KIM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격 대비 가성비 좋은 호텔
Stayed 3 nights in Jan 2024
Response from KOKO HOTEL Osaka Namba on 22 Jan 2024
이번에는 호텔에 숙박해 주셔서 감사합니다. 만족한 것 같고 스탭 일동 기쁘게 생각합니다. 또한 방문을 진심으로 기다리고 있습니다.

8/10 Good

HEEJIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from KOKO HOTEL Osaka Namba on 17 Jan 2024
Thank you for using our hotel this time. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from KOKO HOTEL Osaka Namba on 1 Jan 2024
Thank you for using our hotel.We look forward to using your service.

8/10 Good

??

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ちょっと駅から遠かった。 加湿器の水をいれる箇所とお風呂のカーテンにカビが生えていた。 外観と部屋は綺麗でした。
Stayed 1 night in Dec 2023
Response from KOKO HOTEL Osaka Namba on 24 Dec 2023
この度は当ホテルにご宿泊いただきましてありがとうございます。ご不快にさせてしまい申し訳ございません。ご指摘いただいた点は改善に努めていきます。次回のご来館を心よりお待ち申しあげております。