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Reviews of WoodSpring Suites Orlando North - Maitland

2.5 out of 5
WoodSpring Suites Orlando North - Maitland
4125 Clarcona Ocoee Rd., Orlando, FL

Reviews

4.8
Rating 10 - Excellent. 19 out of 101 reviews" "
Rating 8 - Good. 11 out of 101 reviews" "
Rating 6 - Okay. 6 out of 101 reviews" "
Rating 4 - Poor. 17 out of 101 reviews" "
Rating 2 - Terrible. 48 out of 101 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Ruslan

Stayed 3 nights in Apr 2024
Response from Woodspring suites mangament on 30 Apr 2024
Thank you for taking the time to leave us a review! We appreciate your feedback and are glad to hear about your experience at Woodspring Suites. If there's anything specific you'd like to share with us to help us improve, please feel free to reach out. We hope to have the opportunity to welcome you back in the future for an even better stay!

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
No internet I could access even if I paid. Very noisy thin walls, set computer desk on floor fell asleep, picked up bag 6 roaches scrambled away. Share shower with three roaches. I made a mistake in reserving thinking the was a Marriot property, my bad but this is worst hotel I’ve been in 25 years.
Stayed 1 night in Mar 2024
Response from Woodspring suites mangament on 23 Apr 2024
I'm sorry to hear about your experience. It sounds incredibly frustrating and disappointing to encounter such conditions, especially when you were expecting something different. Mistakes can happen with reservations, but it's unfortunate when they lead to such unpleasant stays. Is there anything I can do to help you find a solution or make your current situation more manageable?

2/10 Terrible

Henry

Disliked: Cleanliness
The room had a terrible cigarette smell. Never going back again
Stayed 1 night in Feb 2024
Response from Woodspring suites mangament on 23 Apr 2024
Writing a detailed and honest review about your experience can be a valuable way to share your concerns and help other travelers make informed decisions. Highlighting specific issues like cleanliness, staff behavior, and the overall condition of the property can be especially helpful for potential guests. It's important to be factual and objective in your review, focusing on your personal experience rather than making assumptions or generalizations. Additionally, including photos can provide additional evidence to support your claims. Hotels and booking platforms often take customer feedback seriously, so your review could prompt improvements or actions to address the issues you encountered.

2/10 Terrible

Shabana

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing is good about the property, not safe n unhealthy air no cleanliness. Unhinged n we had cockroaches in our room
Stayed 1 night in Feb 2024
Response from Woodspring suites mangament on 23 Apr 2024
Writing a detailed and honest review about your experience can be a valuable way to share your concerns and help other travelers make informed decisions. Highlighting specific issues like cleanliness, staff behavior, and the overall condition of the property can be especially helpful for potential guests. It's important to be factual and objective in your review, focusing on your personal experience rather than making assumptions or generalizations. Additionally, including photos can provide additional evidence to support your claims. Hotels and booking platforms often take customer feedback seriously, so your review could prompt improvements or actions to address the issues you encountered.

2/10 Terrible

Tina

Disliked: Staff & service, property conditions & facilities
I should’ve read the reviews before I booked this place. No one at the front desk even when you call and then I saw drug activity and left immediately and booked somewhere else.
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Do not book here!
Horrible. The condition of this hotel is filthy. It was infested with roaches, so bad that we could not stay and left after 30 mins from checking in. The entire building reeks a strong nicotine smell and there was absolutely nothing cleaned, from the entrance, elevator, hall ways, and room. I wish I could rate it a -10 out of 10. I wouldn’t let a dog sleep in something so filthy.
Stayed 1 night in Jan 2024

4/10 Poor

Patti

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Facility needs a facelift
The facility was run down. There were groups of people gathered outside that made me feel uncomfortable. Strong odor of marijuana in the hallways. There was a kitchenette but zero supplies. Not even a coffee maker. The mattress was comfortable.
Stayed 1 night in Jan 2024

8/10 Good

Daryldane, Summerville

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Chris

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was extremely dirty and covered in cockroaches We walked out immediately
Stayed 1 night in Dec 2023

10/10 Excellent

Jodi ann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 28 nights in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was fine at first until roaches came out from hiding.
Stayed 1 night in Dec 2023

4/10 Poor

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived very late. The room smelled of cigarettes and we saw roaches. Dirty.
Stayed 1 night in Dec 2023

10/10 Excellent

Jodiann

Business traveller
Liked: Cleanliness, staff & service, amenities
The employees were friendly and supported
Stayed 19 nights in Oct 2023

6/10 Okay

James

Stayed 1 night in Nov 2023

6/10 Okay

Dana

Liked: Staff & service
Stayed 3 nights in Nov 2023

2/10 Terrible

Daniel

Stayed 1 night in Nov 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Amanda

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Requested 2 full size beds. Needed room for 1 night since I had to work late. Got called at 9pm (prior to my arrival) that I had to share a full size bed with my co-worker. Stench so bad it would gag a maggot. German roach was seen crawling up the wall. Pets allowed. "Weekly rates looked more like hourly rates". Do not recommend.
Stayed 1 night in Nov 2023

10/10 Excellent

Daryldane, Summerville

Liked: Staff & service
.
Stayed 1 night in Nov 2023

6/10 Okay

Elaine

Travelled with partner
Liked: Staff & service
My room had urine stains on the toilet, there was only 1 wash cloth, and the floor could have been swept with a wet cloth because it was dirty
Stayed 1 night in Oct 2023

2/10 Terrible

Carissa

Travelled with family, Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Lots of hidden fees for a terrible & unsafe place! Staff was horribly rude and completely unprofessional. Worst experience!!!
Stayed 7 nights in Oct 2023

2/10 Terrible

Sade

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The place had roaches and the ac did not work never again will I go back there
Stayed 1 night in Oct 2023

10/10 Excellent

ARIEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023

10/10 Excellent

TERRY

Stayed 1 night in Oct 2023

6/10 Okay

Kelvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK if you want to save money.
Halls smell of smoke, clean room but had one baby cockroach. Also a crowd of teenage boys was in the parking lot and asking to drive my Corvette. It's a rough neighborhood. I was there for a week and nothing happened. Squeaky bed frame but OK.
Stayed 4 nights in Sep 2023

2/10 Terrible

Megan

Disliked: Room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Brianna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The website says the office is open until 3am.. upon arrival at 12am I get to the front desk and no one was there except a sign that they changed the hours. I had to call and wait 30 minutes for someone to arrive to check me in. I then go into my hotel room and the floors looked like they had been waxed. They were slippery and gross. I also saw multiple cockroaches in my room and the linens weren’t clean. I also felt very uncomfortable leaving my room past a certain time. I didn’t ask for a refund or anything but I am very disappointed with my experience at this hotel.
Stayed 8 nights in Sep 2023

2/10 Terrible

Lissett, Lawrence

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The power was off..
Stayed 1 night in Sep 2023

2/10 Terrible

Jesse

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book! Rooms infested with roaches and staff was not accommodating or sensitive to that. Would not provide me with any refund or help with the situation. Honestly never booking again and would never recommend anyone to.

2/10 Terrible

Ashlee

Stayed 2 nights in Aug 2023

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean room.
Stayed 1 night in Aug 2023

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Despite what the reviews say, I have been at this property for awhile and the staff is phenomenal and thank them for there exceptional service.
Stayed 1 night in Aug 2023

2/10 Terrible

Ayonna

Liked: Cleanliness
Disliked: Property conditions & facilities
Walked inside and it immediately smelled bad. How is it that a non smoking area smells like nothing but smoke? There were people outside yelling and arguing loudly. Overall, unsafe.
Stayed 1 night in Aug 2023

8/10 Good

Elisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the staffs and housekeepers
Stayed 1 night in Jul 2023

4/10 Poor

Samuel

Stayed 1 night in Jul 2023

2/10 Terrible

Verslyn

Stayed 4 nights in Jul 2023

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room not ready
There was no shower curtain or towel and could not get any one to answer at front desk there phone does not connect to front desk there room had stuff splashed all over the walls and the floors had not been clean
Stayed 1 night in Jul 2023

10/10 Excellent

Raymond, Harrison

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jun 2023

4/10 Poor

Madison

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best ever.i will return for sure
Stayed 2 nights in May 2023

10/10 Excellent

Davonte

Stayed 2 nights in May 2023

2/10 Terrible

Jalen

Business traveller
Disliked: Cleanliness, property conditions & facilities
The entire building (hallways, elevators, even the rooms) reeked with the smell of cigarettes and weed. I found multiple hair strands over the bed and even in the the bath towels, the bathroom inside the room smelled even worse! I already felt unsafe when i walked in and saw what seemed to be a drug addict or intoxicated woman who kept staring me down in the lobby. Experience was so bad that I didn’t even care that the room was non refundable and left an hour after i checked in to book another hotel room! I quickly realized why the room listing was so CHEAP!!! STAY AWAY FROM WOODSPRING SUITES ON CLARCONA OCOEE RD!
Stayed 1 night in May 2023

8/10 Good

Davonte

Stayed 4 nights in May 2023

2/10 Terrible

Leduy

Stayed 14 nights in Apr 2023

2/10 Terrible

alexi

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2023

4/10 Poor

Mark

Stayed 1 night in Apr 2023
Response from Management on 28 Apr 2023
Thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Mar 2023
Response from General Manager on 17 Apr 2023
Thank you for taking the time to write a review for our property. We appreciate the feedback.

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from General Manager on 17 Apr 2023
Thank you for your positive review of our property. We look forward to seeing you again in the future.

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2023
Response from General Manager on 17 Apr 2023
Thank you for your positive review of our property. We look forward to seeing you again in the future.

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2023
Response from General Manager on 17 Apr 2023
Thank you for your positive review of our property. We look forward to seeing you again in the future.