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Rating 10 - Excellent. 1614 out of 2284 reviews" "
The property was gated giving us an extra feeling of safety. Good breakfast with plenty of seating. A minimalist feeling in our room, but it had everything we needed for a comfortable stay.
Michael R.
Stayed 2 nights in May 2024
Response from Airiana on 19 May 2024
Thank you so much for taking the time to leave us such a positive review! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We are grateful for your trust in our hotel and for choosing us as your preferred accommodation. We look forward to welcoming you back in the future and providing you with another outstanding experience.
Pros: Huge family friendly lobby with pool table, games, and lots of seating. Cons: Bathroom was not very clean and there were no blackout shades in the room. Room needed some maintenance and the app didn’t work.
Jennifer
Stayed 1 night in May 2024
Response from SS on 19 May 2024
Hi Jennifer! Thank you very much for your feedback, we will definitely address these issues with the proper departments. We hope to see you again soon!
Clean and Spacious. Very Budget friendly during the weekdays.
Jessica
Stayed 2 nights in May 2024
Response from Garrett on 17 May 2024
Thank you for your recent feedback, we are glad to hear you enjoyed you stay at TRU by Hilton. We hope we see you back again soon.
2/10 Terrible
Ronnie
Travelled with partner
16 May 2024
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
ONE HUNDRED PERCENT DIFFERENT BY THE NICKLE AND DIMMING OF TUR (Totally Unanticipated Robery) By Hilton!
My flight was two hours late arriving from Panamn city Panama. In a would were first impression is everything. We where confronted by a vagrant sleeping outside at the entrance to the building. I was very concerned as to the quality of the your establishment. Upon entering I asked the person at the front desk about the vagrant. I was told that he was a guest who passed out and fell asleep there so it was OK! This was signs of what was coming! Prior to arriving I reach out to your reservations center informing them of my flight delay and that they notified Tru By Hilton Hotel requesting that my room be held. When arrived i was greeted by a non-enthusiastic young lady who let me know it was ok for derelicts to sleep in the doorway. I presented my credentials and she said the king bed room I booked five weeks prior to my arrival was given to another patron. Completely disappointed I took what was available. Next disappointment came in the form of a cheap hotel short-stay deposit fee of approximately two hundred dollars. I exist on our pension set budget especially after spending two months in Trinidad and ten days in Panama City Panama. Said fee was never indicated throwing off my budget. I expressly requested free parking. I was charged $19 per night in 2024 unbelievable.
Ronnie
Stayed 4 nights in Apr 2024
Response from Airiana on 17 May 2024
Dear Ronie, we deeply regret that your stay did not meet your expectations. We strive to provide exceptional service and ensure that all our guests have a comfortable and enjoyable experience, and it is disheartening to learn that we fell short in your case. We want to extend our sincerest apologies for any inconvenience caused. We hope you will consider giving us another opportunity to provide you with the exceptional service and experience we are known for. If you choose to return, we assure you that we will make every effort to ensure a more pleasant stay.
This hotel is great. Really good location close to many attractions and malls. All was clean upon arrival, simple and convenient amenities like hair dryer and iron. Comfortable beds and staff was every welcoming. I would stay here again. Lovely experience for me and my family.
Ketsy
Stayed 1 night in May 2024
Response from Airiana on 14 May 2024
Thank you so much for taking the time to leave us such a positive review! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We are grateful for your trust in our hotel and for choosing us as your preferred accommodation. We look forward to welcoming you back in the future and providing you with another outstanding experience.
Great hotel! Good breakfast (included), check out noon a plus, nice
Daniel
Stayed 2 nights in May 2024
Response from Airiana on 14 May 2024
thank you so much for taking the time to leave us such a positive review! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We are grateful for your trust in our hotel and for choosing us as your preferred accommodation. We look forward to welcoming you back in the future and providing you with another outstanding experience.
Thank you for your recent feedback, we are glad to hear you enjoyed your stay. We hope to see you back again soon.
2/10 Terrible
William
Travelled with partner
12 May 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
There were no parking spots available at 2am. Our electronic card reader on the first room didn’t work. After several trips to the front desk from the 7th floor we got another room.
William
Stayed 1 night in May 2024
Response from Airiana on 12 May 2024
Good afternoon Mr. William, thank you for choosing to stay at the Tru by Orlando Convention Center! We appreciate you taking the time to share feedback regarding your experience. I do apologize for the issue you encountered, and this has been addressed with the team. We hope that you will provide us another with opportunity in the future
8/10 Good
Jonathan
Travelled with family
12 May 2024
Liked: Cleanliness, staff & service, amenities
I liked that the building seemed very clean, i also enjoyed that it wasn't very busy so if was very quite. The associates were pretty nice overall and one did extra by trying to help me with a ride to the kia center. What i didn't like was the fact that i had to PAY for a parking space for my car. I'm sure it was in the fine print somewhere, but Expedia didn't tell me that the price was only if i didn't have a vehicle.
Jonathan
Stayed 1 night in May 2024
Response from LaKayla, Front Desk on 12 May 2024
Thanks for staying with us. We appreciate your feedback!
Thank you for your recent feedback, we are glad to hear you enjoyed your stay at TRU by Hilton. We hope we will see you back again soon.
10/10 Excellent
Nicholas
10 May 2024
Liked: Cleanliness
Nicholas
Stayed 2 nights in May 2024
Response from Garrett on 12 May 2024
Thank you for your recent review we are glad to hear you enjoyed your stay with TRU by Hilton. We hope we will see you back again soon.
6/10 Okay
Luis
Travelled with family
10 May 2024
Liked: Staff & service
Disliked: Cleanliness
3 días de estadía. Los envases de jabón de mano y jabón de cuerpo estaban vacíos y mis dimos cuenta ya estando dentro de la ducha. Demasiadas sillas a altura de barra difícil para sentarce personas mayores.
Luis
Stayed 3 nights in May 2024
Response from LaKayla, Front Desk on 11 May 2024
Thanks for staying with us. We appreciate your feedback!
We felt incredibly fortunate that we found such a nice place; we loved the attention, we loved the place, near to universal (very convenient for us), near to the outlets and restaurants. Great place!!
Valentina
Stayed 4 nights in May 2024
Response from Cassie Night Auditor on 10 May 2024
Valentina, Thank you for the great review we are so glad you had a Tru-ly enjoyable time here with us at Tru by Hilton.
I enjoyed my stay with the exception of limited breakfast options and not informed that parking costs $20 PER DAY.
Hans
Response from Catherine on 9 May 2024
Good morning, we appreciate you taking the time to write this review. We are very sorry to hear that your stay did not meet all of your expectations.
6/10 Okay
Annmarie
8 May 2024
It was ok.
Annmarie
Stayed 2 nights in May 2024
Response from Garrett on 9 May 2024
Thank you for your recent feedback, we are sorry to hear your recent experience wasn't TRULY amazing. We hope you will give TRU another chance to make it right.
Response from Ian Lloyd, Front Office Supervisor on 6 May 2024
Excellent! Thank you Alyssa for your feedback. We are Tru-ly happy to hear that you enjoyed your stay with us and all of our amenities!
2/10 Terrible
miguel
5 May 2024
Disliked: Cleanliness
miguel
Stayed 1 night in May 2024
Response from Ian Lloyd, Front Office Supervisor on 6 May 2024
We are sorry to hear that you did not enjoy your stay with us Miguel. How may we have helped make your stay better? We hope if you choose to stay with us again, we can give you a better and more positive experience at the Tru!
10/10 Excellent
Carlos
Travelled with family, Travelled with family and small children
Overall good property to stay at. Beautiful area. We found a dirty sock by our bed, probably from the previous people. The only thing I did not like was paying for parking ($15 per day) and the sock incident.
Dante Maximiliano
Stayed 3 nights in Apr 2024
Response from Airiana on 3 May 2024
Thank you for choosing to stay at the Tru by Orlando Convention Center! We appreciate you taking the time to share feedback regarding your experience. I do apologize for the issue you encountered, and this has been addressed with the team. We hope that you will provide us another with opportunity in the future.
Thank you for your recent feedback, we are glad to see you enjoyed your stay at TRU by Hilton Orlando. We hope you will come back to visit again soon..
Thank you for your recent feedback, we are glad to see you enjoyed your stay at TRU by Hilton Orlando. We hope you will come back to visit again soon..
We stayed here when we spontaneously decided to extend our stay. The hotel we were at didn’t have any thing so I found this place. After a full day at the parks, i was so happy that I had found Tru. They are definitely top of my list of places I’ve stayed in Orlando while also trying to budget. The staff was friendly. The bar in the lobby area was a great way to unwind from a long day. We even had food door dashed, it was easy. There is a $15 parking charge but it’s worth it. I also enjoyed the breakfast before heading home!
Rachel
Stayed 1 night in Apr 2024
Response from Cassie Night Auditor on 29 Apr 2024
Thank you Rachel for the great review! We greatly appreciate your feedback as it helps us to ensure we are providing a tru-ly excellent experience for our guests!
10/10 Excellent
Jessica
Travelled with partner
28 Apr 2024
Clean hotel in a convenient location to attractions with hot breakfast and coffee.
Jessica
Stayed 2 nights in Apr 2024
Response from Cassie Night Auditor on 29 Apr 2024
Hi there Jessica, Thank you very much for your recent review of our hotel, we are glad to hear you enjoyed your stay and found the location convenient to the local attractions. We hope to see you back again soon.
It was very clean, the lobby is beautiful and spacious with things to do, the staff is friendly and helpful when you need them, the pool was the right temperature and clean as well. I will be staying here again
India
Stayed 2 nights in Apr 2024
Response from Airiana on 28 Apr 2024
Thank you for your review! We greatly appreciate your feedback as it helps us to ensure we are providing a tru-ly excellent experience for our guests!
Thanks for the review Claudia,We are glad you enjoyed your stay here at Tru by Hilton and look forward to having you stay again soon.
4/10 Poor
Nayel
27 Apr 2024
Nayel
Stayed 1 night in Feb 2024
Response from Catherine on 17 May 2024
Thank you for choosing to stay at the Tru by Orlando Convention Center! We appreciate you taking the time to share feedback regarding your experience. I do apologize for any issues you encountered.