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Reviews of Residence Inn by Marriott Orlando at SeaWorld

3 out of 5
Residence Inn by Marriott Orlando at SeaWorld
11000 Westwood Blvd, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 722 out of 1250 reviews" "
Rating 8 - Good. 308 out of 1250 reviews" "
Rating 6 - Okay. 120 out of 1250 reviews" "
Rating 4 - Poor. 63 out of 1250 reviews" "
Rating 2 - Terrible. 37 out of 1250 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and friendly. The breakfast is great too. It’s located in perfect proximity of everything.
Stayed 2 nights in Apr 2024
Response from Operations Manager on 12 May 2024
Dear Sonya, It is a pleasure to know that we exceeded your expectations; our amenities, service, and convenience make us a great place to call home when visiting Orlando. Thank you for choosing Residence Inn Orlando at SeaWorld and for posting such a generous review of our hotel and staff. We enjoyed having you as our guest, and we look forward to seeing you again on your next visit. Gina Sanchez, Operations Manager

10/10 Excellent

Carol, Halifax

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charging 25.00 a night to park was excessive. Will be checking out other hotels for my annual 2 week stays.
Stayed 8 nights in Apr 2024
Response from Operations Manager on 10 May 2024
Dear Carol, We are incredibly grateful for your continued loyalty and for making Residence Inn Orlando at SeaWorld your home for your annual two-week stays. Your business means a lot to us, and we are delighted that you had a pleasant overall experience, as reflected in your rating. Ensuring guest satisfaction is our top priority, and we genuinely value your feedback, particularly regarding the parking fee. Our aim is to offer all guests a convenient and secure on-site parking option, and we apologize for any inconvenience caused. Your input is valuable to us, and we are always looking for ways to enhance your visits. With our commitment to outstanding service and value, we would be honored to welcome you back for your future trips. We genuinely hope you will reconsider and give us another opportunity to serve you.Gina Sanchez, Operations Manager

8/10 Good

Sasha

Travelled with family
Liked: Cleanliness, amenities
Clean
Stayed 1 night in Apr 2024
Response from Operations Manager on 3 May 2024
Dear Sasha, Thank you for taking the time to share your positive feedback about the cleanliness of our property and accommodations. It truly means a lot to us. Maintaining a spotless and inviting environment is our utmost priority, and our dedicated housekeeping team works diligently to ensure that our hotel remains the premier destination in the area. They will be delighted to hear that their efforts are recognized and appreciated. It was a pleasure hosting you, and we look forward to welcoming you back for another exceptional stay at Residence Inn Orlando at SeaWorld. Gina Sanchez, Operations Manager

8/10 Good

naiyma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only issue is that the second elevator was out most of the week- which caused long wait times for my family and other guest.
Stayed 4 nights in Apr 2024
Response from Operations Manager on 3 May 2024
Dear Naiyma, Thank you for taking the time to share your recent experience at Residence Inn Orlando at SeaWorld. We are pleased to learn that you and your family enjoyed your stay. Regrettably, we are disappointed that we had one elevator down due to unplanned maintenance. We understand your frustration, and your patience during this unexpected situation is truly appreciated. Please be assured that we will address this issue appropriately and ensure that our guests continue to enjoy the seamless experience we aim to provide. It was an absolute joy to host your lovely family, and we eagerly await your return for an even more fulfilling visit in the future.Gina Sanchez, Operations Manager

6/10 Okay

Barbara

Travelled with family
Liked: Staff & service
Car parking fee was $25. Per night. It was $17. lasr year. Way more than some hotels I checked in the area. You need to druve everywhere you want to go. Definately not a walkable are.
Stayed 14 nights in Apr 2024
Response from Operations Manager on 30 Apr 2024
Dear Barbara, Thank you for choosing to stay with us. Please accept our apologies for not meeting your expectations. While we understand your concern regarding the parking fees, our commitment is to consistently maintain competitive pricing while offering the convenience of on-site parking for our guests. We truly value your input and trust that the remainder of your stay with us was enjoyable. Thank you again for allowing us to be of service. We hope to have another opportunity to accommodate you on your next visit to Orlando. Gina Sanchez, Operations Manager

10/10 Excellent

Nelva, Bronx

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would be nice to have breakfast variety
Stayed 5 nights in Apr 2024
Response from Operations Manager on 29 Apr 2024
Dear Nelva, Thank you for selecting Residence Inn Orlando at SeaWorld for your stay and for graciously sharing your feedback. We are pleased to learn from your rating that your overall experience with us was enjoyable. Having said that, we have duly noted your input regarding the breakfast buffet selection. We endeavor to offer a diverse array of options, and we genuinely appreciate feedback that aids us in enhancing our guests' experience. Thank you for choosing us as your host. We look forward to welcoming you back on your next visit to Orlando. Gina Sanchez, Operations Manager

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room
Stayed 2 nights in Apr 2024
Response from Operations Manager on 29 Apr 2024
Dear Richard, Thank you for your kind review. We are elated to hear that you enjoyed your stay at Residence Inn Orlando at SeaWorld, and we are especially delighted that the spacious guestroom was the highlight of your time with us. The additional space in the room can truly elevate the feeling of home during your visit, a feature that many of our guests express fondness for. We are pleased to have been a part of your Orlando experience, and we look forward to welcoming you again soon. Gina Sanchez, Operations Manager

10/10 Excellent

Kim Lynn

Travelled with family
Liked: Amenities
The breakfast was wonderful. Lots of variety. Beds, room was super comfortable!! We got in at 1am, once in room was in need of NON feather pillows due to sisters allergies. They accommodated at 1AM!!! Was able to get out park passes at the front desk. The staff was incredibly.
Stayed 6 nights in Apr 2024
Response from Operations Manager on 28 Apr 2024
Dear Ms. Lynn, Thank you for choosing to stay with us at Residence Inn Orlando at SeaWorld. We are delighted to know that our dedicated associates went of their way to make your stay as comfortable as possible. We also appreciate you mentioning our delicious breakfast and well-appointed accommodations. It was a pleasure to host your visit, and we look forward to welcoming you back soon.Gina SanchezOperations Manager

6/10 Okay

Evelyn Espinoza

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
location
Stayed 12 nights in Apr 2024
Response from Operations Manager on 25 Apr 2024
Dear M. Espinoza,Thank you for taking the time to review your stay with us. We are pleased to know that your overall stay was satisfying and that you loved our convenient location. However, we regret any disappointment you had during your recent visit. We hope you will revisit us again in the near future.Gina SanchezOperations Manager

10/10 Excellent

rawan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place the location is super good The staff is friendly
Stayed 7 nights in Apr 2024
Response from Operations Manager on 22 Apr 2024
Dear Rawan, Thank you for choosing Residence Inn Orlando at SeaWorld. We are glad that you enjoyed your stay. Both your feedback and satisfaction are important to us, as we strive to provide a perfect experience. Therefore, we are delighted that our prime location and thoughtful hospitality played a role in making your visit exceptional. Thank you again for taking time out of your day to recognize our efforts; it means a lot to our team. We look forward to welcoming you back soon.Gina Sanchez, Operations Manager

8/10 Good

shatavia

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Operations Manager on 21 Apr 2024
Dear Shatavia, Thank you for choosing Residence Inn Orlando at SeaWorld. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Gina Sanchez, Operations Manager

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si estas buscando un lugar cerca de parques este es el ideal, comodo muy buen desayuno y tranquilo
Stayed 4 nights in Apr 2024
Response from Operations Manager on 17 Apr 2024
Dear Jennifer, Thank you for your feedback regarding your stay at the Residence Inn Orlando at SeaWorld. We are delighted to hear that our location perfectly suited your plans and that you found comfort in our well-maintained accommodations. Furthermore, we are glad to hear you enjoyed our complimentary breakfast offerings and the tranquil atmosphere of our hotel. We are happy to have created a relaxing and enjoyable experience for you, and we look forward to your next visit. Gina Sanchez, Operations Manager

10/10 Excellent

Brett

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Operations Manager on 17 Apr 2024
Dear Brett, We are sincerely grateful for your visit and for the generous rating. Knowing that your time at Residence Inn Orlando at SeaWorld exceeded your expectations brings us immense joy. It was a true pleasure to have you as our guest, and we look forward to the opportunity to create another fantastic experience for you.Gina Sanchez, Operations Manager

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was nice, basketball court, grilling area. Very friendly staff. Close to all of Orlando’s offerings.
Stayed 7 nights in Apr 2024
Response from Operations Manager on 16 Apr 2024
Dear Jason, We are thrilled that your time with us was so amazing. Our location, services, and amenities, in conjunction with our dedicated team of hospitality professionals, help to create a memorable experience for our valued guests. Thank you for taking the time to share this; we look forward to hosting you again at Residence Inn Orlando at SeaWorld.Gina Sanchez, Operations Manager

8/10 Good

Tola

Liked: Cleanliness
Stayed 10 nights in Apr 2024
Response from Operations Manager on 17 Apr 2024
Dear Tola, Thank you for choosing Residence Inn Orlando at SeaWorld and for your kind rating. Ensuring a comfortable and enjoyable atmosphere for all our guests is our utmost priority, and we are delighted that you had a pleasant experience. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Gina Sanchez, Operations Manager

10/10 Excellent

andre francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, very helpful and caring
Stayed 2 nights in Apr 2024
Response from Operations Manager on 15 Apr 2024
Dear Mr. Francisco, Thank you for the wonderful review of Residence Inn Orlando at SeaWorld. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they played a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We look forward to having the pleasure of doing so again soon.Gina Sanchez, Operations Manager

6/10 Okay

Bhupinder

Elevators are way apart from each other
Stayed 4 nights in Apr 2024
Response from Operations Manager on 9 Apr 2024
Dear  Bhupinder, Thank you for your recent stay at our hotel. We sincerely hope that your overall experience was pleasant, although we regret if we fell short of meeting all your expectations. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share it with us. We wish you the best with your travels and hope to accommodate you again in the future.Gina Sanchez, Operations Manager

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Disney and other parks. Room size really good. Breakfast simple and kids enjoyed it. Would give 5 star if the site recycled more. Big companies in todays age should be minimising plastic waste.Would happily stay there again and you know you can trust Marriott for good quality.
Stayed 12 nights in Mar 2024
Response from Operations Manager on 7 Apr 2024
Dear Tim, We are glad you had a pleasant time at Residence Inn Orlando at SeaWorld. Thank you for choosing us and for sharing your valuable feedback. It brings us great joy to know that everything came together perfectly for your family vacation and that our convenient location near popular attractions, complemented by our spacious accommodations and delicious breakfast options, made your stay enjoyable. Your children's happiness is especially rewarding for us. Furthermore, your input concerning our on-site recycling efforts is much appreciated. Sustainability is a core value for us, and we are committed to minimizing our environmental impact and making a positive difference. We are happy to hear that you would like to stay with us again, and your continued trust in our brand's dedication to quality is an honor. We look forward to welcoming you all back for another enjoyable visit soon. Gina Sanchez, Operations Manager

10/10 Excellent

Malgorzata

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Front stuff very friendly , breakfast is great option.
Stayed 4 nights in Apr 2024
Response from Operations Manager on 6 Apr 2024
Dear Malgorzata, We truly appreciate your positive review and recognition of Residence Inn Orlando at SeaWorld. It is rewarding to receive compliments about our service and hospitality, and we are delighted that you enjoyed our complimentary breakfast service and the excellent assistance from our front desk team. Thank you for choosing to stay with us, we look forward to welcoming you back as your preferred choice every time you visit the area.Gina Sanchez, Operations Manager

8/10 Good

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue that I HAVE WITH THIS HOTEL IS THE $25 daily parking fee charged per day.
Stayed 6 nights in Mar 2024
Response from Operations Manager on 6 Apr 2024
Dear Stephen, We are delighted to hear that you had an enjoyable overall experience during your stay at Residence Inn Orlando at SeaWorld, and we sincerely appreciate all of your feedback. However, we regret that you were dissatisfied with our on-site parking fee. We want to assure you that we are committed to maintaining competitiveness while ensuring the convenience of on-site parking for all our guests. It was a pleasure hosting your visit, and we look forward to welcoming you back soon. Gina Sanchez, Operations Manager

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Operations Manager on 6 Apr 2024
Dear Cesar, Thank you for the outstanding rating. We are glad that you enjoyed your time at Residence Inn Orlando at SeaWorld so much. We always strive for excellence and are delighted that your experience reflected that. Thank you for being our guest. We look forward to hosting you again soon for another fantastic stay. Gina Sanchez, Operations Manager

8/10 Good

Shiseida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was accommodating and understood and resolved my needs.
Stayed 1 night in Apr 2024
Response from Operations Manager on 3 Apr 2024
Dear Shiseida, Thank you for being our guest at Residence Inn Orlando at SeaWorld. Our associates are the cornerstone of our hospitality, consistently exceeding expectations to ensure each guest feels welcomed and comfortable. Your recognition of their dedication to providing exceptional and attentive service is truly appreciated, and your kind words will surely inspire and motivate our team. Thank you for your feedback, and we look forward to having the pleasure of hosting you again in the future. Gina Sanchez, Operations Manager.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!
Stayed 1 night in Mar 2024
Response from Operations Manager on 1 Apr 2024
Dear Linda, Thank you for your wonderful review of Residence Inn Orlando at SeaWorld. We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the area.Gina Sanchez, Operations Manager

10/10 Excellent

Cherise

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything
Stayed 3 nights in Mar 2024
Response from Operations Manager on 30 Mar 2024
Dear Cherise,Thank you for your wonderful review of Residence Inn Orlando at SeaWorld. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We look forward to having the pleasure of welcoming you back for another fantastic stay in the future.Gina Sanchez, Operations Manager

10/10 Excellent

Sheilaeva

Liked: Amenities
Peace and Quiet
Stayed 4 nights in Mar 2024
Response from Operations Manager on 28 Mar 2024
Dear Sheilaeva, Thank you for your kind review of Residence Inn Orlando at SeaWorld. We agree that our hotel is a great choice, especially if you are looking for a peaceful, relaxing atmosphere. We are thrilled to know that we exceeded your expectations. We sincerely appreciate your feedback and look forward to your next visit to Orlando.Gina SanchezOperations Manager

8/10 Good

Holly

Travelled with family
Check in at 4 is a bit late. Room was great and service was great!!
Stayed 1 night in Mar 2024
Response from Operations Manager on 25 Mar 2024
Dear Holly, Thank you for posting a nice review of your stay at the Residence Inn Orlando at SeaWorld. We appreciate the positive feedback and are thrilled you were pleased with our accommodations as well as our courteous service. However, we regret not meeting your expectations regarding our check-in time. Thank you also for pointing out not only what you liked but also the things you would change. Should your travels bring you back to the area, we hope we will have the pleasure of welcoming you again to the hotel. Gina SanchezOperations Manager

10/10 Excellent

lelisabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it
Stayed 2 nights in Mar 2024
Response from Operations Manager on 25 Mar 2024
Dear Lelisabel, Thank you for writing a review of your recent stay. We are thrilled you enjoyed your time here, and your comments were wonderful to read. Please come back and visit us soon. Gina SanchezOperations Manager

8/10 Good

Alisa

Liked: Cleanliness, amenities, property conditions & facilities
Close to parks.
Stayed 1 night in Mar 2024
Response from Operations Manager on 23 Mar 2024
Dear Alisa, Thank you for taking the time to review your stay at Residence Inn Orlando at SeaWorld. It is fantastic to hear that our location near the parks made a significant impression on you, as we strive to provide convenient accommodations, especially for guests exploring nearby attractions. We hope your experience was memorable, and we look forward to welcoming you back soon. Gina Sanchez, Operations Manager

10/10 Excellent

Dairon Dayana

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Operations Manager on 20 Mar 2024
Dear Dairon, Thank you for the perfect rating. We are glad you had a wonderful time at Residence Inn Orlando at SeaWorld. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Gina SanchezOperations Manager

8/10 Good

Maria

Stayed 1 night in Mar 2024
Response from Operations Manager on 7 Apr 2024
Dear Maria, We are glad you had a fulfilling stay at Residence Inn Orlando at SeaWorld, and we appreciate your kind rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Gina Sanchez, Operations Manager

10/10 Excellent

Robert, Cape Coral

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Please have complimentary water, coffee or tea for all guests. Especially guests who are flying in and Uber to your hotel. Uber doesn’t stop for something to drink.
Stayed 2 nights in Feb 2024
Response from Operations Manager on 15 Mar 2024
Dear Robert, Thank you for being our guest and for the review of your visit. We regret the concern you had. Your feedback and suggestions are of the utmost value to us, as we are always in pursuit of strengthening our guests' experiences. It is our sincere hope that, other than this, your stay with us was a pleasant one. Thank you again for the perfect rating of Residence Inn Orlando at SeaWorld, and we look forward to welcoming you back soon.Gina Sanchez, Operations Manager

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay! Clean, comfortable, easy to get to. Loved the free breakfast! That was the best I have had free.
Stayed 2 nights in Mar 2024
Response from Operations Manager on 11 Mar 2024
Dear Stephanie, Thank you for choosing Residence Inn Orlando at SeaWorld and sharing your experience. We are glad you liked our convenient location and that our well-maintained hotel. We are also happy to know you enjoyed our complimentary breakfast and that you had a great stay. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Gina SanchezOperations Manager

8/10 Good

Molly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Operations Manager on 12 Mar 2024
Dear Molly, We are pleased you had a nice stay at Residence Inn Orlando at SeaWorld, and we appreciate your kind rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Gina Sanchez, Operations Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient to stay at for MegaCon at the OCC. Great breakfast. Would stay again.
Stayed 3 nights in Feb 2024
Response from Operations Manager on 4 Mar 2024
Dear Mark, Thank you for selecting Residence Inn Orlando at SeaWorld as your accommodations while you were here for MegaCon at the Orange County Convention Center. We are delighted to hear that our location was convenient for attending the event and that you enjoyed our complimentary breakfast. Your positive review, indicating your willingness to stay with us again, is sincerely appreciated. We look forward to welcoming you back for future visits.Gina Sanchez, Operations Manager

10/10 Excellent

Serbun

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Well organized.
Stayed 1 night in Mar 2024
Response from Operations Manager on 4 Mar 2024
Dear Serbun, Thank you for choosing Residence Inn Orlando at SeaWorld. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you again for taking the time out of your day to recognize our efforts. We look forward to welcoming you back soon.Gina Sanchez, Operations Manager

6/10 Okay

July

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I didn't like because I found a roaches under sink of the kitchen and the property looks dirty. And also they charged me 25 dollars for a parking lot.
Stayed 1 night in Feb 2024
Response from Operations Manager on 26 Feb 2024
Dear July, We want to thank you for your stay and for taking the time to post your review. We sincerely apologize for the cleanliness concerns you had with your room. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this is not repeated. We hope you will revisit, as we would welcome another opportunity to make your next stay exceptional.Gina SanchezOperations Manager

2/10 Terrible

Chuka

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not to clean
Stayed 5 nights in Feb 2024
Response from Operations Manager on 23 Feb 2024
Dear Chuka, Thank you for your candid feedback. We sincerely apologize for the cleanliness issues you encountered during your visit. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this is not repeated. We hope you will revisit, as we would welcome another opportunity to make your next stay exceptional.Gina SanchezOperations Manager

10/10 Excellent

Zaki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great food and clean
Response from Operations Manager on 20 Feb 2024
Dear Zaki, We appreciate the fantastic review of your stay at the Residence Inn Orlando at SeaWorld. We are delighted you found our location convenient for your visit to SeaWorld, Universal, and all the Disney attractions! It is great to see that our well-kept property met your expectations. Thank you for letting us know we exceeded all of your expectations for a wonderful vacation. We look forward to your next visit with us.Gina SanchezOperations Manager

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Feb 2024
Response from Operations Manager on 21 Feb 2024
Dear Sarah, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn Orlando at SeaWorld; we look forward to seeing you again soon. Gina SanchezOperations Manager

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and attention from the staff is excellent
Stayed 1 night in Feb 2024
Response from Operations Manager on 19 Feb 2024
Dear Cesar, Thank you for reviewing your stay with us at Residence Inn Orlando at SeaWorld. We are happy that you appreciated the assistance and attention of our team and the excellent atmosphere in the hotel. Our number one priority is providing outstanding service, so we are glad to read your team members have been able to go above and beyond your needs. We appreciate your business and look forward to seeing you again soon.Gina Sanchez,Operations Manager

8/10 Good

Melissa

Stayed 1 night in Feb 2024
Response from Operations Manager on 22 Mar 2024
Dear Melissa, We are delighted to know that you had a pleasant overall stay at Residence Inn Orlando at SeaWorld. Thank you for your kind rating; it means a lot to us. It was our pleasure to accommodate you, and we are looking forward to your next visit.Gina Sanchez, Operations Manager.

2/10 Terrible

Pablo

Stayed 6 nights in Feb 2024
Response from Operations Manager on 22 Mar 2024
Dear Pablo, Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize if we did not meet these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Gina Sanchez, Operations Manager.

8/10 Good

Patrice

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Operations Manager on 11 Feb 2024
Dear Patrice, Thank you for choosing Residence Inn Orlando at SeaWorld and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.Gina Sanchez,Operations Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pet owners do better
My family stayed at this hotel for one night thank goodness. It smelled like dog really bad as soon as you walk thru the door, my husband boiled coffee to over power the smell
Stayed 1 night in Feb 2024
Response from Operations Manager on 11 Feb 2024
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your room. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with our housekeeping team to ensure it is not repeated. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a flawless visit.Gina Sanchez,Operations Manager

10/10 Excellent

P.

Stayed 2 nights in Feb 2024
Response from Operations Manager on 9 Feb 2024
Dear Guest, Thank you for choosing to stay with us and for leaving a high rating. We are delighted to know that you had a great experience here at Residence Inn Orlando at SeaWorld. We look forward to welcoming you back on your next visit!Gina SanchezOperations Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Operations Manager on 9 Feb 2024
Dear Guest, We are thrilled to see your excellent rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Residence Inn Orlando at SeaWorld. If you ever have any thoughts to share or if there is anything we can do to enhance your experience further, please do not hesitate to let us know. Thanks for choosing us for your time in Orlando; we hope to see you again soon.Gina SanchezOperations Manager

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Love
Response from Operations Manager on 10 Feb 2024
Dear Jasmine, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. It was our pleasure accommodating you. We hope you will make Residence Inn Orlando at SeaWorld your home away from home whenever your travels bring you to our area.Gina SanchezOperations Manager

8/10 Good

Karen

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Excellent breakfast pool is very nice. Excellent location.
Stayed 3 nights in Feb 2024
Response from Operations Manager on 8 Feb 2024
Dear Karen, Thank you for your gracious review of Residence Inn Orlando at SeaWorld. We are glad our location was convenient for everything you wanted to do on this visit. It was also delightful to know you enjoyed our complimentary breakfast offerings and your time at our heated outdoor pool. We appreciate your business and hope to see you again on your next visit to Orlando.Gina SanchezOperations Manager

6/10 Okay

Roseanne

Disliked: Staff & service, property conditions & facilities
I had booked this hotel only for the fact in their description online they say free shuttle the parks. When we arrived we were harshly told this was not the truth free shuttle was to Seaworld. We could have walked to seaworld. This local had only one restaurant near by, no stores other the a pharmacy. This makes it very difficult with only a pharmacy located nearby to cook or prepare meals that you’re paying for the kitchen at that was included at this hotel. This location was very difficult for somebody that does not have a vehicle to get around or anything nearby. Would never stay here again would not recommend it to anybody.
Stayed 5 nights in Feb 2024
Response from Operations Manager on 14 Feb 2024
Dear Roseanne, Thank you for taking the time to review your stay. We are pleased to know that your overall stay was pleasant. However, we apologize for the inconvenience you had with our shuttle service. The complimentary shuttle is only to the SeaWorld & Aquatica, and it is mentioned on our website. We will share your comments with the appropriate department. We are sorry that our location did not meet your expectations. Our front desk can also provide information for venues that are also minutes from the hotel. Thank you again for staying at our hotel; we hope to see you again soon.Gina SanchezOperations Manager

10/10 Excellent

Chetandeo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024
Response from Operations Manager on 6 Feb 2024
Dear Chetandeo, It is wonderful to know you enjoyed everything about your time at Residence Inn Orlando at SeaWorld and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your high rating, and we hope you will be able to stay with us again soon.Gina SanchezOperations Manager