Ratings based on 1,704 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
81% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Trip to disney

Posted 13-Apr-2014
I had a wonderful experience with this hotel and would highly recommend to a friend! Very nice hotel staff and the Disney view was beautiful for such a reasonable price! Cant wait to return!
4 out of 5
Recommended
for Everyone
by Pearl from clearwater Fl. and London UK

Excellent hotel close to Disney.

Posted 11-Apr-2014
Pros: Position, convenience for Disney, and the welcoming atmosphere within the hotel.
Cons: The air conditioning system. It was blowing too much but could not be turned lower. We had to report it and it had to be turned off completely!
Location: The location was superb, with the possibility to walk to Downtown Disney The transport system was superb as the coaches were very reliable .
Having stayed in several hotels in the Orlando area in previous visits., we found this hotel the best yet. Rooms were well furnished, clean and very comfortable. Staff were very pleasant and keen to make our stay enjoyable. The transport system to the parks was very reliable which meant that, as eating in the hotel was very reasonable, there was no need to use the car, although there were also several restaurants a short drive away. We will not hesitate in returning,
Comment from
11-Jan-2014
Pearl, Thank you for taking the time to offer feedback from your recent stay with us. We’re glad you had a good stay and hope to see you again soon. We appreciate your comments, and pay attention to what our guests have to say! Best Regards, -Katrina Guest Relations Ambassador
3 out of 5
Recommended
for Everyone
by DWL from Minneapolis MN

Family vacation

Posted 11-Apr-2014
Walking distance to Downtown Disney, free bus service to Disney Parks, Car rental across the street, close driving distance to other Orlando attractions, half hour to Cocoa Beach, hour to Clearwater Beach
Comment from
11-Jan-2014
Valued Guest, Thanks for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon! Best Regards, -Katrina Guest Relations Ambassador
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 08-Apr-2014
Pros: Very clean, nice place.
Cons: nothing
Location: Right at Disney.... just down the road from downtown Disney!
Last minute decision to stop into Disney. Made a last minute reservation and very pleased with how clean the place was.
Comment from
10-Jan-2014
Valued Guest, I just wanted to say thank you for taking the time to review your recent stay with us. We appreciate all your nice comments, and we’re glad we were able to help make your stay a good one! We look forward to seeing you again soon. Best Regards, -Katrina Guest Relations Ambassador
2 out of 5
by Jen from florida

Not happy or comfortable

Posted 08-Apr-2014
The Best Western was not a good experience at all for myself and my two boys. We were only there for one night hoevwer the a/c was not working properly and took a long time and three calls and a trip to the front desk to get fixed. The girl at the front desk was not helpful or apologetic. I asked for additional towels which I never receieved. The cleaning lady kknocked on our door at 830AM twice until I woke up and opened the door. The list goes on but I'm busy so if you need more contact me.
Comment from
09-Jan-2014
Jen, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are aware of your stated concerns, in which the property owners are in the process of getting these items updated to a more modern “eco-friendly” option. However, in the recent months we have used prior guest feedback and upgraded each bathroom with granite counter tops and new plumbing fixtures, as well as upgraded all of the in-room television to 37” HD flat screens. We have also refurnished the lobby, restaurant and pool area with more ample seating for our guests. We hope you will visit again to give us and the updates another try. Best Regards, -Katrina Guest Relations Ambassador
3 out of 5
Recommended
for Everyone
by melissa from louisville ky

Nice hotel in downtown disney

Posted 07-Apr-2014
We had a great time hotel was clean nice like the staff really helpful and close to restaurant.
Comment from
10-Jan-2014
Melissa, I just wanted to say thank you for taking the time to let us know about your recent stay with us and we are very glad it was a good one! We hope to see you again soon. Best Regards, -Katrina Guest Relations Ambassador
5 out of 5
Recommended
for Everyone
by Donna from Deerfield Beach, FL

Midweek getaway to the Disney parks

Posted 05-Apr-2014
Pros: Convenience
Wanted a place close to the Disney parks offering shuttle services so we wouldn't have to drive. The BW was perfect and it was less than a mile to Downtown Disney too.
Comment from
10-Jan-2014
Donna, Thanks for letting us know you enjoyed your recent stay with us and that you were able to gain use of the complimentary Disney shuttles. We appreciate you taking the time, and hope to see you back soon! Best Regards, -Katrina Guest Relations Ambassador
4 out of 5
Recommended
for Everyone
by Mary

Vacation

Posted 04-Apr-2014
Pros: The view was great!! Room was cleaned to our satisfaction!!
Cons: The bar and eating area did not open until 2:00pm should be earlier. A little inconvenient.
Location: Great proximity to Downtown Disney.
We add a great time. Room was clean and we had a great view from our patio. Facilities were nice. Transportation to the parks were on time. Pool area was fine. For a moderate Disney Hotel I was very satisfied. Would stay again!! Juan, who greeted us was terrific!!!
Comment from
10-Jan-2014
Mary, I just wanted to say thank you for taking the time to review your recent stay with us. We appreciate all your nice comments, and we’re glad we were able to help make your stay a good one! We look forward to seeing you again soon. Best Regards, -Katrina Guest Relations Ambassador
5 out of 5
Recommended
for Everyone
by Stefania from montreal quebec

Recommended Downtown Disney Hotel!

Posted 01-Apr-2014
This hotel was fantastic - clean, comfortable, offers shuttle service to Downtown Disney and each of the theme parks, big pool, friendly staff, and a balcony with each room! I would definitely come back here in the future :)
Comment from
03-Jan-2014
Stefania, Thank you for taking the time to offer feedback from your recent stay with us and were able to enjoy some of our great amenities. We’re glad you had a good stay and look forward in seeing you soon! Best Regards, -Katrina Guest Relations Ambassador
1 out of 5
by A verified traveller

Don't like it.

Posted 31-Mar-2014
To expensive and they dont include not even a bottle of water .they didn't change the sheets it was terrible.I don't recommend this hotel the room was stinking. I'm sorry but the little time that I spend there was no good for me .the AC was not working really good.
Comment from
10-Jan-2014
Valued Guest, I appreciate you taking the time to let us know about your recent stay. We attempt to deliver a good stay at a fair price to all of our guests, but we obviously did not meet this goal with you and I apologize for that. We will use the things you mentioned as a training opportunity for the departments involved, in hopes of improving our hotel and staff for future guest stays. Best Regards, -Katrina Guest Relations Ambassador