Ratings based on 2,364 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Near disney

Posted 25-Dec-2014
Ok for the price. Breakfast buffet overpriced Fix your survey.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom h

Praticidade

Posted 25-Dec-2014
Ótima relação custo benefício. Próximo dos restaurantes e da downtown Disney..... Só o ar condicionado do quarto que não estava 100%...
5 out of 5
Recommended
for Families
by A verified travellerfrom Scotland

Superb staff

Posted 24-Dec-2014
Pros: 10 mins walk from Disney village, regular bus schedule to parks, excellent staff - especially Anita at breakfast time. Hotel is also reasonably priced
Cons: The tiling in the room bathroom is outdated, but spotlessly clean.
Location: DISNEY, restaurants, shops all nearby.
I have stayed several times at this hotel. In the past it was a needed a refurbishment, it was a bit overdue. However this has been done. The reception, rooms and restaurants have all been upgraded- and a good job done too.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ponoka Canada

Nice hotel with easy access to theme parks

Posted 23-Dec-2014
Hotel staff friendly and helpful. Rooms clean and comfortable.
Comment from Hotel Management
24-Dec-2014 by Mike, Hotel Management
Thank you for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon! Best Regards, -Shyla H Guest Service Ambassador
5 out of 5
Recommended
for Everyone
by A verified travellerfrom philadelphia

Family Disney trip

Posted 23-Dec-2014
Everything was great, staff assisted us with our needs, let us have a late checkout and cleaned the rooms perfect during our stay. They have a pool that was 1 1/2 ft which was great for anyone traveling with small children and they have most of your needs right on hotel premises
Comment from Hotel Management
24-Dec-2014 by Mike, Hotel Management
Thank you for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon! Best Regards, -Shyla H Guest Service Ambassador
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Tennessee

Walking distance to Downtown Disney

Posted 23-Dec-2014
Pros: Convenience
Cons: Minor repair in room - we reported it.
Location: Walking distance to Downtown Disney plus shuttle transportation there and the theme parks.
The room was very spacious and nice. It had a writing desk, couch and chair - all of then were comfortable. Bed was very comfortable. The bus trip included stops to multiple hotels so we walked back from Downtown Disney and the was fine. The closet door was off the tracks so it was difficult to use; otherwise no problems.
5 out of 5
Recommended
for Everyone
by A verified traveller

beautiful hotel, friendly staff and superior servi

Posted 22-Dec-2014
this is one of the best places I have stayed and the staff was excellent
1 out of 5
by A verified travellerfrom Miami

Not a good place to stay

Posted 19-Dec-2014
The room did not have a safe and after calling the front desk, we had to wait for more than 30 min until they brought it. The bathtub drain was clogged. The air conditioning was not working properly at night (hot air coming out) and we could not sleep at all. A lot of people were complaining about the same problem next day at the front desk. There was no compensation for that. They just said "I'm sorry for the inconvenience" and that's it
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami, FL

Very nice stay.

Posted 19-Dec-2014
Pros: I love how clean it was and how helpful the staff was.
Location: Loved the location. Downtown Disney is in walking distance. Also there is free transportation to the parks. Shopping outlets within minutes distance.
Loved the hotel. It's a great location. Plenty of parking. Hotel staff was very helpful. Had an issue with the air conditioning and they sent someone right away. The room was very clean and roomy. Room service was great. Plenty of choices to eat. Walking distance to Downtown Disney.
Comment from Hotel Management
20-Dec-2014 by Mike, Hotel Management
Thank you for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon! Best Regards, -Shyla H Guest Service Ambassador
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Canada

Close to Downtown Disney - We walked over!

Posted 18-Dec-2014
My cousin and I booked our vacation pretty last minute so almost all of the Disney properties were fully booked. We booked this hotel as it looks to be close to downtown Disney. Pro: Pleasant staff. REALLY CLOSE to Downtown Disney. We can walk over in 10 minutes. ART transportation - this is included in the resort fee. Most of those buses hop from theme park to theme park, so if you miss the ones that go back to the hotel, just hop on one that goes Downtown. From that point on you can walk back. It's actually quite a nice walk. Safe, quiet, lots of signs. free internet breakfast voucher - not sure if this is a one time promo, but I received a breakfast voucher upon check in. Concierge - provided us with maps and a promo package. It was a nice touch. Convenient store within hotel. Con: Breakfast was mediocre, but then again it's not a 5 star hotel. Bell Desk - I didn't like that they called us a car that costed us TWICE as much as it would have been. I've been to Universal Studio before and I know how much taxi fare costs from the hotel to Universal Studio. The car the bell desk called for us costed TWICE as much as they charged PER PERSON. No one told us it would cost that much. And since we already used the service, we just paid for it. I specifically told the bell desk to call us a TAXI, not an expensive car service.
Comment from Hotel Management
21-Dec-2014 by Mike, Hotel Management
Thank you for providing a review from your recent stay with us. We appreciate you taking the time, and know that we listen to all comments both positive and informational, and use them as a way to constantly look for ways to deliver a superior guest experience. We hope to see you on your next visit to the Disney area, and hope it is real soon. Best Regards, -Youssef B Front Office Manager
Comment from Hotel Management
21-Dec-2014 by Mike, Hotel Management
Thank you for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon! Best Regards, -Shyla H Guest Service Ambassador