Ratings based on 2,555 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Seattle

Posted 30-Mar-2015
Pros: close to Disney, freeways.
stayed for a week. Room was comfortable. had to get help to make the air conditioner less noisy. But they fixed it. Location is good. near to Down Town Disney (walking, restaurants and freeway.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel to stay in, but no warm/cold water!

Posted 29-Mar-2015
No cold water to shower only hot water. But it was ok
3 out of 5
by A verified travellerfrom Miami, FL

Posted 28-Mar-2015
Queen beds are too small. No microwave in the room. Keep going to the cafeteria to heat up the milk.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom united kingdom

fireworks

Posted 28-Mar-2015
Pros: the views from our room
Cons: better charges for breakfast down stairs ,should be charged for what you eat not a full charge if you only have a little
Location: free bus to Disney parks which are close by ,possible to walk to downtown Disney .restaurant's just a short walk away.
we booked a balcony with a view of the Disney fireworks and it was brilliant ,we also had a balcony on which we had breakfast every morning (we had to provide our own) .the room was cleaned everyday. we also had a full size fridge.
2 out of 5
by A verified travellerfrom Miami, fl

would not recommend

Posted 19-Mar-2015
dirty room and bed, the bathroom towels had weird stains. The carpet was dusty and smelly i would not recommend this hotel.
Comment from Hotel Management
21-Mar-2015 by Shyla H, Hotel Management
Thank you for letting us know about your recent stay with us. I would like to apologize for not exceeding your expectations. I will pass your comments on to the head of our housekeeping department, in the hopes of improving our hotel for future guest stays. Best Regards, Shyla H Guest Service Ambassador
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Murrieta, CA

Clean hotel close to Disney World

Posted 18-Mar-2015
Pros: Location and cleanliness.
Cons: Sound insulate the elevator shafts better, even in a far corner you can hear them.
Location: Disney World
The first room we were given was directly behind the elevators on the top floor so the noise was pretty bad. The front desk was accommodating in giving us a new room further away from the elevators. Despite the distance the elevator noise was still audible as was the road noise from the near by highway. The view from our room was great, we could see parts of Disney World. The location made this place, we were able to leave our car parked here and catch a free bus right to Epcot. Not having to deal with Disney parking was a great surprise.
Comment from Hotel Management
21-Mar-2015 by shyla h, Hotel Management
Thank you for providing feedback from your recent stay at our property. I apologize for the elevator noise and any inconvenience it may have caused. We appreciate your feedback and hope to see you again on your next visit to the Disney area! Best Regards, Shyla H Guest Service Ambassador
4 out of 5
Recommended
for Families
by A verified travellerfrom Edinburg, Tx

Great location to all the parks and places to eat

Posted 17-Mar-2015
Pros: Location, location,location
Cons: It needs new beds and fix the shower faucet. The water would come out cold even if you had it in the hot section or it would just come out hot.
Location: The parks and Disney downtown were really close. Restaurants and a 24 hr supermarket near by.
I love the location of this hotel. Really easy access to everything you need. The staff at the hotel were friendly and took care of our needs. It just little details that need to be fix. After all you just use the hotel to sleep most of the time you are in the parks.
Comment from Hotel Management
21-Mar-2015 by shyla h, Hotel Management
Thank you for letting us know you enjoyed your recent stay with us. We appreciate your nice comments about our hotel and staff. We are glad you had a good stay and hope to see you on your next visit to the Disney area! Best Regards, Shyla H Guest Service Ambassador
5 out of 5
Recommended
for Everyone
by A verified travellerfrom new York

Posted 16-Mar-2015
Pros: The porch
Cons: Just the mess down town Disney construction
Location: Great to use the Disney buses
Fun time with 92 year old MOM. Everything went really well.
Comment from Hotel Management
21-Mar-2015 by shyla h, Hotel Management
I just want to thank you for your nice comments about your stay with us. We are glad you and your mother enjoyed your stay and we hope to see you again soon! Best Regards, Shyla H Guest Service Ambassador
5 out of 5
Recommended
for Everyone
by A verified travellerfrom bradenton, FL

Disney Weekend

Posted 12-Mar-2015
Great hotel. One of the best hotels I have stayed in and not too expensive.
Comment from Hotel Management
14-Mar-2015 by Shyla H, Hotel Management
Thank you for your nice comments about our hotel! We are glad you enjoyed your stay and hope to see you again soon. Best Regards, Shyla Hiranan Guest Service Ambassador
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Minneapolis, MN

Two interactions made this great!

Posted 11-Mar-2015
Pros: Free parking, easy access to Disney. I didn't use the bus service but getting there with a car was very easy.
Cons: The AC issues I mentioned. This should have been checked before I checked into the hotel.
Location: Disney is very close. Downtown Disney/Disney Springs is in a transformation process and is a quick walk from the hotel.
I would have rated this hotel much lower if not for two staff members who really made my day. I lost my ID the night before I was going to travel home. I searched high and low and resigned myself to the fact I probably lost it at one of the theme parks. When I went to check out, my ID was sitting on the hotel agent's desk. I told her it was missing and it was mine and she said the valet had just found it and brought it to her. It made my day and saved bad situation from ruining what was a great trip. The bad part of the stay was the first night the AC was only blowing hot air despite the hot weather outside. The unit was completely off when we checked in and didn't notice the issue until that evening. In a FL hotel, this should be an obvious checklist item for hotel staff to review prior to a guest check-in. It was fixed quickly the next morning. Two other things that bothered me was the constant upselling. The valet stopped me and asked me to use his valet service for $10 per day despite the fact there is free parking. I also received voice mail messages on the hotel phone from the ticket service in the hotel and from the hotel manager with a special discounted rate that had to be booked while I was still there. Overall, the hotel was average but I'm giving it a higher rating because of the two employees who helped me find my ID at a critical time.
Comment from Hotel Management
14-Mar-2015 by Shyla H, Hotel Management
Thank you for letting us know about your recent stay with us. I am pleased to hear our staff was able to help find your ID. I do apologize for the A/C issues you experienced during your stay. The way our system is setup, if it is set to air it will only blow cool air and if it is on heat it will only blow warm air. We had a few colder nights, so the previous guest may have had the heat on prior to your arrival, I do apologize for this. Best Regards, Shyla H Guest Service Ambassador