Two interactions made this great! Posted 11-Mar-2015
I would have rated this hotel much lower if not for two staff members who really made my day. I lost my ID the night before I was going to travel home. I searched high and low and resigned myself to the fact I probably lost it at one of the theme parks. When I went to check out, my ID was sitting on the hotel agent's desk. I told her it was missing and it was mine and she said the valet had just found it and brought it to her. It made my day and saved bad situation from ruining what was a great trip. The bad part of the stay was the first night the AC was only blowing hot air despite the hot weather outside. The unit was completely off when we checked in and didn't notice the issue until that evening. In a FL hotel, this should be an obvious checklist item for hotel staff to review prior to a guest check-in. It was fixed quickly the next morning. Two other things that bothered me was the constant upselling. The valet stopped me and asked me to use his valet service for $10 per day despite the fact there is free parking. I also received voice mail messages on the hotel phone from the ticket service in the hotel and from the hotel manager with a special discounted rate that had to be booked while I was still there. Overall, the hotel was average but I'm giving it a higher rating because of the two employees who helped me find my ID at a critical time.
Comment from Hotel Management
14-Mar-2015 by Shyla H, Hotel Management
Thank you for letting us know about your recent stay with us. I am pleased to hear our staff was able to help find your ID. I do apologize for the A/C issues you experienced during your stay. The way our system is setup, if it is set to air it will only blow cool air and if it is on heat it will only blow warm air. We had a few colder nights, so the previous guest may have had the heat on prior to your arrival, I do apologize for this. Best Regards, Shyla H Guest Service Ambassador