Ratings based on 1,932 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
82% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Love this hotel. I love the view

Posted 25-Aug-2014
Great place to stay. Easy to find awesome balcony view. I didn't like the resort fee they charge additional to the daily rate. Other than great stay
Comment from Hotel Management
28-Aug-2014 by Mike, Hotel Management
Thank you for taking the time to offer feedback from your recent stay with us. We’re glad you had a good stay and hope to see you again soon. We appreciate your comments, and pay attention to what our guests have to say! Best Regards, Youssef B Front office manager
Comment from Hotel Management
28-Aug-2014 by Mike, Hotel Management
Thanks you for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon! Best Regards, --Youssef B Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from r

Nice hotel

Posted 24-Aug-2014
We had a good time in the hotel. We will recommend this hotel to my friends
Comment from Hotel Management
28-Aug-2014 by Mike, Hotel Management
Thanks you for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon! Best Regards, --Youssef B Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Canada

great stay

Posted 23-Aug-2014
great location and service reasonable price I forgot my mobile charger fuse but was able to get it back through the lost and found
Comment from Hotel Management
28-Aug-2014 by Mike, Hotel Management
Thank you for taking the time to review your recent stay with us. We appreciate all your nice comments, and we’re glad we were able to help make your stay a good one! We look forward to seeing you again soon. Best Regards, -Youssef B Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Aug-2014
Hotel staff was very nice. Hotel was clean and location was great! I would stay there again
Comment from Hotel Management
21-Aug-2014 by Mike, Hotel Management
Thank you for taking the time to review your recent stay with us. We appreciate all your nice comments, and we’re glad we were able to help make your stay a good one! We look forward to seeing you again soon. Best Regards, Front office manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Disney

Posted 18-Aug-2014
TV was analog which was a surprise. Shuttle service was great. View from the balcony was great.
Comment from Hotel Management
23-Aug-2014 by Mike, Hotel Management
Diane, Thank you for providing a review from your recent stay with us. We appreciate you taking the time, and know that we listen to all comments both positive and informational, and use them as a way to constantly look for ways to deliver a superior guest experience. We hope to see you on your next visit to the Disney area, and hope it is real soon. Best Regards, -Katrina Guest Relations Ambassador
Comment from Hotel Management
23-Aug-2014 by Mike, Hotel Management
Thanks you for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon! Best Regards, Youssef B Front office manager
Comment from Hotel Management
22-Aug-2014 by Mike, Hotel Management
Thank you for taking the time to offer feedback from your recent stay with us. We’re glad you had a good stay and hope to see you again soon. We appreciate your comments, and pay attention to what our guests have to say! Front office manager
4 out of 5
Recommended
for Families
by A verified traveller from Montreal

Nice Hotel with good Disney Access

Posted 18-Aug-2014
Pros: The proximity to restaurants outside the Walt Disney Resort area and the shuttle service to the parks.
Cons: There is a shuttle schedule but don't expect them to run on time. They just make a loop of the hotels and parks and come and go as traffic allows.
Location: The hotel is just inside the Walt Disney resort area making it a short walk to hotels outside. They are generally much cheaper and serve better food.
My 9 and 7 year old boys and I had a perfectly pleasant experience visiting the Walt Disney World theme parks and water parks staying at this hotel. It's a basic hotel with a small pool and shuttle service. There's nothing to wow you but there's nothing seriously wrong with it. The big difference is the savings versus Disney hotels with pretty much the same things you'd get there minus the Mickey Mouse soap. This is our third trip to Walt Disney World and the first not staying at a Disney resort. It's actually quite nice not to be a prisoner of the expensive and poor quality food you find at Disney. I would go back. If you don't mind a further walk to the outside world or you actually want to be immersed in "Disney Magic" without being on one of their properties, check out any of the other hotels near Downtown Disney. They're all a small step up from the Best Western. The Best Western is good value though.
Comment from Hotel Management
23-Aug-2014 by Mike, Hotel Management
Glenn, I appreciate you taking the time to give us feedback regarding your recent stay with us. Here at the Best Western, we attempt to deliver a good stay at a fair price to all of our guests and I am pleased to know that we were able to meet and exceed this goal. Thank you again for your time and feedback. We look forward in seeing you again soon! Best Regards, -Katrina Guest Relations Ambassador
Comment from Hotel Management
23-Aug-2014 by Mike, Hotel Management
Thank you for taking the time to review your recent stay with us. We appreciate all your nice comments, and we’re glad we were able to help make your stay a good one! We look forward to seeing you again soon. Best Regards, Youssef B Front office manager
Comment from Hotel Management
22-Aug-2014 by Mike, Hotel Management
Thank you for taking the time to offer feedback from your recent stay with us. We’re glad you had a good stay and hope to see you again soon. We appreciate your comments, and pay attention to what our guests have to say! Regards, Front office manager
4 out of 5
Recommended
for Everyone
by A verified traveller from texas

Nice hotel close to Disney

Posted 17-Aug-2014
We stayed 6 nights and the price was great. The only thing that would have made it better was free continental breakfast. The room was nice with a mini fridge and a view of the Disney fireworks. No complaints.
Comment from Hotel Management
21-Aug-2014 by Mike, Hotel Management
Thanks you for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon! Best Regards, Front office manager
3 out of 5
by A verified traveller

Ok

Posted 17-Aug-2014
Hotel was clean . Extra fees for the resort not included as it stated . Breakfast not included . Restaurant breakfast not good . It's was an ok stay . Not the best hotel . Was disappointed over all .
Comment from Hotel Management
21-Aug-2014 by Mike, Hotel Management
Thank you for providing a review from your recent stay with us. We appreciate you taking the time, and know that we listen to all comments both positive and informational, and use them as a way to constantly look for ways to deliver a superior guest experience. We hope to see you on your next visit to the Disney area, and hope it is real soon. Best Regards, Youssef B Front office manager
3 out of 5
Recommended
for Everyone
by A verified traveller from New York

Nice hotel, disappointing staff

Posted 17-Aug-2014
Pros: Good location, Nice size room, decent price
Cons: Improve the staff
Location: close to all parks and downtown disney, also close to I-4 and other restaurants
Comment from Hotel Management
21-Aug-2014 by Mike, Hotel Management
I appreciate you taking the time to let us know about your recent stay. I apologize for not meeting your satisfaction. We will be using the feed backs you mentioned as a training opportunity for the departments involved, in hopes of improving our hotel and staff for future guest stays. Best Regards, Front office manager
4 out of 5
Recommended
for Everyone
by A verified traveller from VA

Nice hotel with big rooms and shuttle

Posted 16-Aug-2014
We had a great experience here. Checked in at 9am and our room was already ready for us. Huge room! Low price! Free shuttle to the 4 parks. Would definitely stay again.
Comment from Hotel Management
21-Aug-2014 by Mike, Hotel Management
Thank you for providing a review from your recent stay with us. We appreciate you taking the time, and know that we listen to all comments both positive and informational, and use them as a way to constantly look for ways to deliver a superior guest experience. We hope to see you on your next visit to the Disney area, and hope it is real soon. Best Regards, Front office manager