Ratings based on 1,980 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
83% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from South Florida

Nice Hotel! Transportation to Disney!

Posted 29-Sep-2014
Pros: Free transportation to the parks!!!
Location: Downtown Disney, Disney Parks
Very nice, and clean hotel! Front desk staff was very friendly, and helpful, especially Shyla, who took care of us. She is very personable, and sweet! :) We really appreciated the transportation to, and from the parks. We parked our car Friday evening, and did not move it again until Sunday morning.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Sep-2014
Restaurant in house had excellent food. I ordered the Burger and my wife had the Enchiladas. The burger was on of the best I have had, and the Enchiladas were also excellent. Elevators were loud in the rooms.
4 out of 5
Recommended
for Everyone
by A verified traveller from Santiago de Chile

Nice hotel

Posted 28-Sep-2014
Good experience. I heard the elevator from my room when going up and down.
3 out of 5
Recommended
for Everyone
by A verified traveller from Dubai

Nice location, great value

Posted 27-Sep-2014
There were some minor issues with room cleanliness. Found hair on the mattress which were probably on the carpet and picked up by my feet. Decor and carpet are a little dated but looking last that, it is a decent hotel near Downtown Disney for a good price.
2 out of 5
by A verified traveller

Room and employee issue

Posted 23-Sep-2014
Pros: Nothing
Cons: Accommodating
We checked in our room and it was ok. We had to keep adjusting the air as it was not getting cold. When we got up in the morning, opened the glass doors and closed them, we noticed at least a 3 inch gap in the top as the door was not closing properly. We had to be somewhere so I did not have time to address this at the front desk. When we returned, I had went to the desk and spoke with O'Neill, who did not offer any alternatives to our issue, just shook his head. Again, the room was warm through the night due to the opening in the door, letting the air escape. When we checked out on Sunday, I mentioned this to the young lady at the front desk and she adjusted off our resort fees, big deal, that did not provide comfort for 2 nights. She was going to mention this to the manager. I am seeking a rebate back from Expedia for this horrible stay.
Comment from Hotel Management
28-Sep-2014 by Mike, Hotel Management
Valued Guest, I appreciate you taking the time to let us know about your recent stay. We attempt to deliver a good stay at a fair price to all of our guests, but we obviously did not meet this goal with you and I apologize for that. We will use the things you mentioned as a training opportunity for the departments involved, in hopes of improving our hotel and staff for future guest stays. Best Regards, -Katrina Guest Relations Ambassador
4 out of 5
Recommended
for Everyone
by A verified traveller from NE Flirida

Pleasantly surprised

Posted 23-Sep-2014
You never can really tell from the pictures about a hotel. Room was clean, great Epcot view, beds comfy. More than adequate for our short visit. Water in bathroom sink did get ridiculously hot very quickly and there was a lot of dust on vent thing in the closet but those are the only negatives.
Comment from Hotel Management
28-Sep-2014 by Mike, Hotel Management
Penny, Thank you for providing a review from your recent stay with us. We appreciate you taking the time, and know that we listen to all comments both positive and informational, and use them as a way to constantly look for ways to deliver a superior guest experience. We hope to see you on your next visit to the Disney area, and hope it is real soon. Best Regards, -Katrina Guest Relations Ambassador
3 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Ontario, Canada

Nice hotel, great staff.

Posted 23-Sep-2014
Pros: Friendly staff, shuttles are always on time and run every half hour. Pool was clean and had towel service. Balcony was good size and had great views
Cons: Hotel rooms are a little run down
Location: Close to restaurants and a good size but expensive grocery store.
Staff are super friendly and hotel is kept super clean. Hotel is old and in need of some fixing in the rooms. We had a broken hot water tap which took 2 days and 2 visits to the front desk to fix. Came in soaking wet from the rain and asked the front desk to send extra towels to our room, which never appeared. Sofa beds are very uncomfortable and would only be suitable for young children to sleep on and the air conditioning is like an airplane flying by in your room. Simple, adequate, but certainly a moderate hotel.
Comment from Hotel Management
28-Sep-2014 by Mike, Hotel Management
Sarah, Thank you for providing a review from your recent stay with us. We appreciate you taking the time, and know that we listen to all comments both positive and informational, and use them as a way to constantly look for ways to deliver a superior guest experience. We hope to see you on your next visit to the Disney area, and hope it is real soon. Best Regards, -Katrina Guest Relations Ambassador
3 out of 5
by A verified traveller

Posted 22-Sep-2014
Pros: Location was good
Location: Bus service to disney was good
Linens were cheap and had blood stains on them two nights in a row
4 out of 5
Recommended
for Everyone
by A verified traveller from jacksonville

a very nice surprise

Posted 22-Sep-2014
as very surprised after reading many of the complaints online about this hotel took a chance and found it to be very pleasurable the hotel staff with quick to fix any problems we had. Our first room did smell like smoke they were quick to exchange I would stay here great value for the money.
Comment from Hotel Management
28-Sep-2014 by Mike, Hotel Management
Valued Guest, I just wanted to say thank you for taking the time to review your recent stay with us. We appreciate all of your nice comments, and we’re glad we were able to help make your stay a good one! We look forward to seeing you again soon. Best Regards, -Katrina Guest Relations Ambassador
2 out of 5
by A verified traveller from Lake Buena Vista, Fla.

Room was freezing!

Posted 22-Sep-2014
Pros: Lobby was gorgeous.
Location: Took a half hour just to get to Downtown Disney, using their shuttle.
Unable to control room temperature- setting unit at different temperature didn't change the freezing temperature of the room. And unit was so noisy that didn't get much sleep . Had to change rooms at first because there was a noticeable water leak on the wall, and a dirty sock on the rug.
Comment from Hotel Management
28-Sep-2014 by Mike, Hotel Management
Lorraine, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I would like to apologize for any inconveniences that were caused. Please know that by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best Regards, -Katrina Guest Relations Ambassador