Ratings based on 2,820 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from south florida

Good location

Posted 03-Aug-2015
Good locatin but parking is a problem when it s raining and very por tv channels .
5 out of 5
Recommended
for Everyone
by A verified traveller from bogota.,colombia

Good location, close to the entertainments.

Posted 03-Aug-2015
Pros: Good location
Cons: To include the breakfast.
Location: That's the best
A little expensive rate to be a three stars hotel
4 out of 5
Recommended
for Everyone
by A verified traveller from Miami FL

clean rooms

Posted 03-Aug-2015
This is my second time staying here and the rooms and staff was clean and friendly. Downtown Disney is only a walk away or you can drive. we took the Disney bus to the parks which was also good for me. I would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Tampa,Florida

Nice hotel,close to Downtown Disney

Posted 02-Aug-2015
Pros: Proximity to Downtown Disney and restaurants
Cons: Cleanlisness of the carpets in Foyer and near lifts
Location: Very close to Downtown Disney,within walking distance
The pool was disappointing.Very small.However,this hotel is an exellent location
1 out of 5
by A verified traveller from Santiago, Chile

condom in our room

Posted 02-Aug-2015
Pros: Nothing
Cons: cleaning and responsibility of staff
Location: Near Cirque du Solei
After a beautiful night at the Cirque du Soleil, at midnight, my wife, my daughter and I, wanting to go to bed, we discovered a condom behind the curtains. Very unpleasant situation. I make the claim receipt and give me a new larger room, but my family and I were very sorry and upset. The next day all planned (Adventure Island), could not be realized by the great annoyance. day July 14, 2015 (room 214) I have photographs, but the publication of these pictures will be ugly and disgusting.
4 out of 5
Recommended
for Everyone
by A verified traveller

Overall good, short stay

Posted 02-Aug-2015
Pros: DTD hotel area location and Disney parks bus service. Nice, usable balcony. Microwave and frig in room. Comfortable beds.
Cons: hotel front desk staff; also carpets throughout hotel need cleaning
Location: great location near Downtown Disney (soon to be Disney Springs) also near restaurants, entertainment, shopping, etc.
Over the years I think we've stayed in all other DTD hotels except this one, we like the DTD hotel area, and the bus service the hotels provide to the Disney parks. I usually just pick whichever DTD hotel is offering the best rate, and/or perks. This trip we were just coming through town for one night, and I found a great rate for the Best Western through Expedia. We were pleasantly surprised by the exterior/grounds, and then the nice large lobby of the hotel; like my husband said.. it is nothing like any other Best Western we've ever stayed in! Our room and the beds were very comfortable, clean, and in good repair, although the carpets in the room, and most definitely the carpets in the hallway, could use a good cleaning. We did find a most unusual thing for a hotel, both at night and the next morning, the water in shower was way too hot! (many hotels we've had no hot water, but never too much!) Even with the cold water on full force, the water was still uncomfortably hot. That night I tried to call down to the front desk to report, but the first attempt, the phone was never answered, and the second attempt, I was put on eternal hold. The next morning when I went to check out, I was going to mention the extremely hot water, but the front desk lady was too busy talking with other employees, she never gave me eye contact, just grabbed my key cards and told me I was "good to go". Oh well, I tried, I'm sure someone else will try to inform them of that problem, good luck to them.
4 out of 5
Recommended
for Everyone
by A verified traveller from trinidad

Posted 30-Jul-2015
Great hotel, had a fantastic time.close to entertainment and shopping.
3 out of 5
Recommended
for Everyone
by A verified traveller from Orlando, Fl

Ok hotel.

Posted 30-Jul-2015
The check in took a long time. There was only 1 person at the desk. Then our air conditioner in the room made a terrible noise. I tried to call the front desk buy no one answered. I had to go down to tell yhem. They did send someone to fix it, however it ran all night and we were freezing by morning.
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to all the parks and restaurants

Posted 29-Jul-2015
Hotel sheets were torn. Not the greatest quality, bathroom was old and needs renovation. The washer was broken, not able to wash clothing because the only other one available was in the 7th floor. Other than that it was comfortable stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jul-2015
Un hotel muy agradable y sobre todo cerca de ToDoSs los parques